Service Relationship Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONIf you are looking for high impact, high growth opportunity with interesting engineering challenges in a fast-paced environment, this is the role for you. We have a number of untapped high impact engineering and business opportunities with high criticality for Amazon.What will you own?You will own managing and building a suite of systems critical in authorizing payments to carriers partnered with Amazon transportation businesses in shipping our packages. You embrace latest technologies to authorize payments of millions of packages in an automated manner. This requires building algorithms that are far from trivial and involves deep business understanding, tech acumen, mathematics and machine learning as well. You will work alongside stakeholders and product managers identifying cost-saving opportunities, create technical roadmap and manage a high-performing team of 8 to 12 engineers achieving those vision. Who we are?We, Transportation Financial Systems (TFS) are responsible for building technologies that support financial aspects for Amazon transportation. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands or requests per second and make decisions to pay billions of dollars a year and ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever-expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales not only with volume but also with the business models. We leverage cutting-edge technologies in big data, machine learning, real time analytics and high volume, low latency, high availability services.TFS is 100+ tech team across eight different platforms. We deal with problems of scale. Billions of dollars of spend is automated through our platforms and pipelines. We are a very fast growing org and we aggressively ramping up our team across all engineering roles. This position offers the opportunity to collaborate with our global product teams and customers across the world and other tech teams in the organization as we raise the bar in delivering innovation.Our engineering team is completely based out of India, and we build global solutions.We have a large product and tech roadmap and are significantly ramping our tech team to meet the next level of product requirements for Trans Finance.Key job responsibilitiesWhat will you own?- You will own managing a team of 8-12 developers within Transport Financial System. Your primary responsibility is to ensure growth of SDEs reporting to you via long term technical solves built by your team.- You will own roadmap for your tech area, in close collaboration with TFS Product Management and internal clients/stakeholders- You will own implementing company and org wide policies for health and security of our systems, and for managing Operational Load in running these systems at Amazon scale.- You are responsible for driving innovation and next-gen solution vision for your area in collaboration with Sr SDEs and PEsWhat interesting engineering problem will you solve?- You will own building scalable systems that can handle billions of transactions and payments every month- You will build long term solutions for handling large amount of data and reporting/analytics to meet stakeholders' needsWhat large scale program opportunities you will have?- You will own the partner relationship with our stakeholders and business partners to influence the roadmap, and deliver as per agreed upon plan- You will work closely with principal product managers and business leaders in prioritizing work and ensure timely and quality delivery of those. - You will ensure open issues and hotly debated topics are surfaced in right internal/external forums to safeguard your team's roadmap to deliver most important things for the customersWhat ‘Think Big’ exists for you?- You have the opportunity to eliminate manual processes and decisions thereby increasing the auto-payment percentage and reduce risk of manual processing. Your team is uniquely placed to analyze various payment decisions and train ML models to automate those decisions for the future. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 2+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Our SFDC PMO/Program/Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC PMO/Program/Project Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success- Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 9 Years of work experience in IT Project implementation - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

XPO India Shared Services LLPESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5:8 responsibilities along with percentage of time associated with each).:15: Provide system and customer support to users, collaboration with both internal IT and business stakeholders.:15 : Monitor system and application performance; troubleshoot and resolve escalated issues.:60 : Managing resource, planning tasks, process improvement planning.:10 : Document Processes and controls.EDUCATION/EXPERIENCE:stylelist:style:type:square::Required Education/Experience: stylelist:style:type:circle::Bachelors degree stylelist:style:type:square::Desirable Education/Experience: stylelist:style:type:circle::6 years of direct experience with Oracle E:Business Suite (EBS):8 years of experience in IT solutions development:Strong knowledge of the Procure:to:Pay and Order:to:Cash processes.:Proven ability understanding of the functionality of multiple transportation:related systems.:Technical curiosity and the willingness to learn additional development tools and languages.:Working knowledge of query tools (PL/SQL, Toad, SQL Plus):Demonstrated knowledge of the IT software development life cycle methodologies and processesSUPERVISORY RESPONSIBILITIES: :Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.stylelist:style:type:circle::Establish and foster relationships with Business Stakeholders and IT Service Providers. :Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.:Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.stylelist:style:type:circle::Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans. :Closely work with ITs Internal Audit team and SOX partner to ensure ITGCs and SOX compliance. :Develop an:d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.:Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.stylelist:style:type:circle::Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth. :Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.:A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.stylelist:style:type:circle::Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.:Monitor, report and document system and performance issues. :Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.:Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.Help evolve our Change Management process to support DevOps.XPO India Shared Services LLP

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: · Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. · Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. · Responsible for Asset and Inventory management. · Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. · Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) · Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. · Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development · Health & Safety, local statutory requirements, environmental and energy management. · Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. · Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. · Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) · Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). · Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· At least 5 years of experience of Data Center operations, power plant, substations, heavy engineering and on-call support for 24X7 facilities.· An undergraduate/graduate degree in a technical field (EE, Mech E, Industrial E).· An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.). · The candidate needs to be a self-starter and independent worker.· Ability to solve problems at their root, stepping back to understand the broader context.· Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts. · Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.· Shows good judgment and instincts in decision making under pressure.· Ability to prioritize in complex, fast-paced environment.· Proactively and continually improve his/her level of knowledge about Amazon’s business and relevant technologies.· Able to demonstrate his/her ability to take ownership of technical issues brought to him/her by his/her customer base. If the candidate is unable to resolve certain issues by themselves, he/she should demonstrate a willingness to actively engage other support teams to drive it to resolution.An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.PREFERRED QUALIFICATIONS· An excellent understanding of the Electrical systems in critical Data Center operations that include but not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems. · An excellent understanding of the Mechanical systems in critical Data Center operations include but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical system, heat exchangers, piping systems, pumps, valves, duct systems, fans, dampers. An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities, including but not limited to fire detection and suppression systems, plumbing and drainage systems, Building Monitoring Systems, automatic control systems. An excellent understanding of design, procurement, suitability of application, testing and commissioning. Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent

DESCRIPTIONDo you want to be instrumental in the success of some of Amazon’s strategic and highly impactful projects? Amazon’s Finance Operations Payroll team has an immediate opening for a seasoned Program Delivery Manager (PDM), whose experience illustrates a clear ability to drive business decisions based on data analytics, manage stakeholder engagements, and drive complex projects to meet medium and long-term business needs.The Program Delivery Manager is self-driven, and goal-oriented leader with a focus in delivering business solutions that meets the users’ needs. Payroll industry expertise is preferred.The Program Delivery function is within the Payroll team (Finance Operations) and as such this position will work with Leadership in Payroll Operations as well as Vendor Management (VM) and Operational Excellence (OE) functions within Payroll to build and maintain programs and will support managing regional and country payroll project portfolios, stakeholder engagement, management of dependencies of interrelated projects, expanding regional and country specific knowledge base. In addition, PDM will support management of the global project delivery for high impact Payroll projects in partnership with the relevant stakeholders. Key job responsibilities• Ability to build strong relationships with stakeholders and key partners for the program.• Act as a functional senior leader in coordinating project related activities and project managers on the level of subregion or country. • Lead programs and projects for Payroll of high complexity e.g. new vendor transitions, transformation projects, integration projects, or expansion projects. • Work along with Payroll Operations, vendors, and internal teams to develop and constantly evolve mechanism to control programs and portfolios. • Identifies synergies and advocates best practices to improve program delivery function• Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide stakeholders toward an objectiveA day in the lifeSenior Program Manager drives key project initiatives in given country or sub- region. As a Program Delivery Leader interacts with Payroll Operations Managers and teams and constantly develops mechanism to improve customer experience and maintains governance structure to provide clear picture of all project related initiatives within assigned scope of markets. Looks for opportunities and best practices to enhance the program delivery. Build, maintains and contributes to Program delivery tools and frameworks. About the teamAPAC Payroll Program Delivery team is a part of global team that provides support to wide Payroll organization on a mission to pay our employees accurately and on time. We initiate and lead wide range of Payroll related project and programs often coordinating initiatives including multiple stakeholders, teams and technologies. As part of Payroll Transformation organization our team leads and contributes to creation of frameworks, mechanisms and tools to constantly improve the way we deliver initiatives and projects. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experiencePREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Program Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Why the Role Is Important:Our Program Manager teams are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of QA Test teams provides clients and teams with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: - Bachelor's degree : ideally in Computer Science, Engineering or MIS8 + Experience leading Salesforce projects/programs.* A proven track record of developing programs and driving projects that meet critical business needs.* Experience building and leading a global, distributed team.* Knowledge of program and project management standard processes, strategies, and delivery methods.* Highly proficient at building strong, lasting relationships with managers and cross:functional partners.* Ability to build clear and concise presentations, and communicate effectively at every level of the organization.* Highly organized, detailed:oriented, and self:directed.* Brings a strong point of view to influence program, technical, or departmental direction.* Skilled at balancing stakeholders, with differing priorities, including Engineering, Support, Project Managers, and other cross:functional partners.* Experience dealing with unstructured business issues and successfully leading teams to resolve these issues.* Comfort leading during ambiguity.* Experience (and ideally proficiency) using Slack beyond Direct Message functionality preferred* Experience in a technical customer support environment About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Managerto join our team in Hyderabad, Telangana, India.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success - Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 8 Years of work experience in IT - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. Able to support the project on a Rotational shift basis (24*7) and Hybrid Onsite ScheduleAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

DESCRIPTIONThe Data Centre DCEO Facility Manager, with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. RESPONSIBILITIES: Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.· Has primary responsibility for availability zone of Data Centers (2-4 locations)· Participates in strategic planning projects.· Conducts financial analysis and contributes to financial decisions.· Typically manages 5 or more direct reports.· Negotiates and rolls out contracts and space.· May oversee the build out of Facility-specific infrastructure in existing locations.· Participates in recruiting efforts. Continually raises the bar.· Is active in the training and/or development of others.· Executes vision and goals for the team or department.· Will conduct Project Management for multiple sites· May participate in training of staff.· Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application.· Strong verbal and written communication skills.· Strong attention to detail and organizational skills.· Able to prioritize in complex, fast-paced environment.· Creates work plans and monitors accomplishments.· Will contribute to the development of the project plan for the business group.· Effectively sets priorities to meet goals on budget and on time.· Demonstrates strong people/program management skills.· Is resourceful, maintains effective pace and gets things done.· May manage individuals and/or other managers in remote locations.· Insists on the highest standards from self and others. Drives accountability for results.· Keeps others informed of information that contributes to the performance of the team, department or company.· Engenders trust and respect in all working relationships.· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities.· May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management.· Assist in recruiting efforts.· Deliver quality service and ensure all customer demands are met.BASIC QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 10+ years of relevant engineering experience managing large scale services. · At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills. · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline.· 5+ years of relevant engineering experience managing large scale services.· At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills.· Proven track record of success in delivering complex projects.· Prior ownership of the operation of a mission-critical team and/or product.· Ability to consistently deliver results despite competing priorities and distractions.Key job responsibilitiesResponsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.· Has primary responsibility for availability zone of Data Centers (2-4 locations)· Participates in strategic planning projects.· Conducts financial analysis and contributes to financial decisions.· Typically manages 5 or more direct reports.· Negotiates and rolls out contracts and space.· May oversee the build out of Facility-specific infrastructure in existing locations.· Participates in recruiting efforts. Continually raises the bar.· Is active in the training and/or development of others.· Executes vision and goals for the team or department.· Will conduct Project Management for multiple sites· May participate in training of staff.· Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application.· Strong verbal and written communication skills.· Strong attention to detail and organizational skills.· Able to prioritize in complex, fast-paced environment.· Creates work plans and monitors accomplishments.· Will contribute to the development of the project plan for the business group.· Effectively sets priorities to meet goals on budget and on time.· Demonstrates strong people/program management skills.· Is resourceful, maintains effective pace and gets things done.· May manage individuals and/or other managers in remote locations.· Insists on the highest standards from self and others. Drives accountability for results.· Keeps others informed of information that contributes to the performance of the team, department or company.· Engenders trust and respect in all working relationships.· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities.· May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management.· Assist in recruiting efforts.· Deliver quality service and ensure all customer demands are met.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 10+ years of relevant engineering experience managing large scale services. · At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills. · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline.· 5+ years of relevant engineering experience managing large scale services.· At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills.· Proven track record of success in delivering complex projects.· Prior ownership of the operation of a mission-critical team and/or product.· Ability to consistently deliver results despite competing priorities and distractions.

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience