XPO India Shared Services LLPESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5:8 responsibilities along with percentage of time associated with each).:15: Provide system and customer support to users, collaboration with both internal IT and business stakeholders.:15 : Monitor system and application performance; troubleshoot and resolve escalated issues.:60 : Managing resource, planning tasks, process improvement planning.:10 : Document Processes and controls.EDUCATION/EXPERIENCE:stylelist:style:type:square::Required Education/Experience: stylelist:style:type:circle::Bachelors degree stylelist:style:type:square::Desirable Education/Experience: stylelist:style:type:circle::6 years of direct experience with Oracle E:Business Suite (EBS):8 years of experience in IT solutions development:Strong knowledge of the Procure:to:Pay and Order:to:Cash processes.:Proven ability understanding of the functionality of multiple transportation:related systems.:Technical curiosity and the willingness to learn additional development tools and languages.:Working knowledge of query tools (PL/SQL, Toad, SQL Plus):Demonstrated knowledge of the IT software development life cycle methodologies and processesSUPERVISORY RESPONSIBILITIES: :Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.stylelist:style:type:circle::Establish and foster relationships with Business Stakeholders and IT Service Providers. :Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.:Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.stylelist:style:type:circle::Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans. :Closely work with ITs Internal Audit team and SOX partner to ensure ITGCs and SOX compliance. :Develop an:d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.:Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.stylelist:style:type:circle::Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth. :Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.:A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.stylelist:style:type:circle::Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.:Monitor, report and document system and performance issues. :Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.:Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.Help evolve our Change Management process to support DevOps.XPO India Shared Services LLP

Software Development Advisor

, hyderabad, hyderabad district, IN

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Software Development Advisor to join our team in Hyderabad, Telangana (IN:TG), India (IN).Job PurposeThe Cloud Application Operations Engineer role will support and deliver cloud:native initiatives supporting Jacksons business needs. The Support Engineer should be highly motivated with excellent analysis, execution, and communication skills. The Support Engineer will have an understanding of cloud computing and technology systems and how them in building solutions to solve business needs.Essential Job Responsibilities:Assists in Supporting and managing dynamically scalable, fault tolerant cloud solutions to support the ongoing cloud transformation of Jackson's business.:Collaborates with development teams to identify optimal cloud solutions in case of issues, outages, errors. :Contributes recommendations to software development design/architecture, to enable ease of scale, troubleshooting and etc.Other Duties:Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities:Basic understanding of cloud computing and technology systems.:provides platform, L1 (level 1), L2 (level 2) system support for technical issues and initiatives related to large:scale applications, systems, databases and/or other technical products and services.:Create tickets with Microsoft if the issues are with Azure and track it for closure:Create tickets for internal tracking, communication and collaboration.:Perform root cause analysis for issues/error and engage appropriate Product owners to address the issue.:Build dashboard, alerts and other notification to effective communicate issues, outages to all stakeholders.:Create Standard Operating procedures to improve knowledge base repositories.:Support new on:going app cloud migration program:PowerShell, Python, or other scripting and/or coding experience.:Regularly communicating with the Solutions Operations Manager to ensure alignment on timelines and potential problems/risk that could require resolution or mitigation :Positive attitude and a strong commitment to delivering quality work.:Effective communication skills (written and verbal).:Ability to collaborate effectively in a team environment to achieve desired results.:Ability to successfully manage assignments on multiple projects, in a fast:changing technical environment.:Ability to work extended hours as needed.Qualifications:Bachelors Degree in Computer Science, Computer Engineering, Information Technology, or another relevant field or Equivalent experience and/or education. Required.:3+ years relevant experience required.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need a

Enterprise Resource Planning Senior Analyst

, hyderabad, hyderabad district, IN

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Enterprise Resource Planning Senior Analyst to join our team in Hyderabad, Telangana (IN:TG), India (IN).Job PurposeThe Cloud Application Operations Engineer role will support and deliver cloud:native initiatives supporting Jacksons business needs. The Support Engineer should be highly motivated with excellent analysis, execution, and communication skills. The Support Engineer will have an understanding of cloud computing and technology systems and how them in building solutions to solve business needs.Essential Job Responsibilities:Assists in Supporting and managing dynamically scalable, fault tolerant cloud solutions to support the ongoing cloud transformation of Jackson's business.:Collaborates with development teams to identify optimal cloud solutions in case of issues, outages, errors. :Contributes recommendations to software development design/architecture, to enable ease of scale, troubleshooting and etc.Other Duties:Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities:Basic understanding of cloud computing and technology systems.:provides platform, L1 (level 1), L2 (level 2) system support for technical issues and initiatives related to large:scale applications, systems, databases and/or other technical products and services.:Create tickets with Microsoft if the issues are with Azure and track it for closure:Create tickets for internal tracking, communication and collaboration.:Perform root cause analysis for issues/error and engage appropriate Product owners to address the issue.:Build dashboard, alerts and other notification to effective communicate issues, outages to all stakeholders.:Create Standard Operating procedures to improve knowledge base repositories.:Support new on:going app cloud migration program:PowerShell, Python, or other scripting and/or coding experience.:Regularly communicating with the Solutions Operations Manager to ensure alignment on timelines and potential problems/risk that could require resolution or mitigation :Positive attitude and a strong commitment to delivering quality work.:Effective communication skills (written and verbal).:Ability to collaborate effectively in a team environment to achieve desired results.:Ability to successfully manage assignments on multiple projects, in a fast:changing technical environment.:Ability to work extended hours as needed.Qualifications:Bachelors Degree in Computer Science, Computer Engineering, Information Technology, or another relevant field or Equivalent experience and/or education. Required.:3+ years relevant experience required.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees