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Staff Manager Salary in Andhra Pradesh - PayScale

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Structural Manager

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Global Helpdesk Manager
, hyderabad, IN
Powering Positive Change(TM)Join Our Team at Maxeon: (Global Helpdesk Manager) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Global Helpdesk Manager, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting, and training representatives, and establishing customer service standards. The role requires a strong technical background, problem:solving, and excellent communication skills.Make Your Mark: How You Will Drive Change::Day:to:day management, resource planning and work allocation to meet agreed service levels.:Recruit, train and support help desk representatives and technicians:Set specific customer service standards:Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.:Contribute to improving customer support by actively responding to queries and handling complaints:Establish best practices and implement ITIL standards.:Analyze the business requirements of all departments to determine their technology needs:Develop daily, weekly, and monthly reports on help desk team's productivity:Define team goals and lead staff to achieving desired results, and while being accountable for team performance.:Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.:Develop and maintain knowledge base:Other tasks that will be assigned by the leader from time to timeYour Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent:Minimum 7 years' experience in Service Desk, IT call center handling, IT service delivery or related end user facing services:Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports:Experience as team lead managing a team of SD Agents work matters including their duty roster planning, issues, concerns, escalations, trainings etc:Strong planning skills and analytical:Common desktop hardware software knowledge, M365 services, Active Directory, network and system.:Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skillsLife at Maxeon: Beyond the JobAt Maxeon, we are committed to creating an environment
DCEO Facility Manager, HYD-Infinity - DCEO
Amazon, Hyderabad, TS, IN
DESCRIPTIONThe Data Centre DCEO Facility Manager, with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. RESPONSIBILITIES: Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.· Has primary responsibility for availability zone of Data Centers (2-4 locations)· Participates in strategic planning projects.· Conducts financial analysis and contributes to financial decisions.· Typically manages 5 or more direct reports.· Negotiates and rolls out contracts and space.· May oversee the build out of Facility-specific infrastructure in existing locations.· Participates in recruiting efforts. Continually raises the bar.· Is active in the training and/or development of others.· Executes vision and goals for the team or department.· Will conduct Project Management for multiple sites· May participate in training of staff.· Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application.· Strong verbal and written communication skills.· Strong attention to detail and organizational skills.· Able to prioritize in complex, fast-paced environment.· Creates work plans and monitors accomplishments.· Will contribute to the development of the project plan for the business group.· Effectively sets priorities to meet goals on budget and on time.· Demonstrates strong people/program management skills.· Is resourceful, maintains effective pace and gets things done.· May manage individuals and/or other managers in remote locations.· Insists on the highest standards from self and others. Drives accountability for results.· Keeps others informed of information that contributes to the performance of the team, department or company.· Engenders trust and respect in all working relationships.· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities.· May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management.· Assist in recruiting efforts.· Deliver quality service and ensure all customer demands are met.BASIC QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 10+ years of relevant engineering experience managing large scale services. · At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills. · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline.· 5+ years of relevant engineering experience managing large scale services.· At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills.· Proven track record of success in delivering complex projects.· Prior ownership of the operation of a mission-critical team and/or product.· Ability to consistently deliver results despite competing priorities and distractions.Key job responsibilitiesResponsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.· Has primary responsibility for availability zone of Data Centers (2-4 locations)· Participates in strategic planning projects.· Conducts financial analysis and contributes to financial decisions.· Typically manages 5 or more direct reports.· Negotiates and rolls out contracts and space.· May oversee the build out of Facility-specific infrastructure in existing locations.· Participates in recruiting efforts. Continually raises the bar.· Is active in the training and/or development of others.· Executes vision and goals for the team or department.· Will conduct Project Management for multiple sites· May participate in training of staff.· Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application.· Strong verbal and written communication skills.· Strong attention to detail and organizational skills.· Able to prioritize in complex, fast-paced environment.· Creates work plans and monitors accomplishments.· Will contribute to the development of the project plan for the business group.· Effectively sets priorities to meet goals on budget and on time.· Demonstrates strong people/program management skills.· Is resourceful, maintains effective pace and gets things done.· May manage individuals and/or other managers in remote locations.· Insists on the highest standards from self and others. Drives accountability for results.· Keeps others informed of information that contributes to the performance of the team, department or company.· Engenders trust and respect in all working relationships.· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities.· May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management.· Assist in recruiting efforts.· Deliver quality service and ensure all customer demands are met.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 10+ years of relevant engineering experience managing large scale services. · At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills. · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline.· 5+ years of relevant engineering experience managing large scale services.· At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills.· Proven track record of success in delivering complex projects.· Prior ownership of the operation of a mission-critical team and/or product.· Ability to consistently deliver results despite competing priorities and distractions.
Manager - Customer Success Renewals | Hyderabad - Hybrid
Michael Page, Hyderabad
Lead a team of Renewal Managers, prioritizing both results and employee morale.Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists.Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time.Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services.Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise.Foster a vibrant and merit-based work culture that attracts top talent.Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting developmentMinimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experienceMinimum of 4 years of experience in a staff leadership position or relevant experiencePrior SaaS Customer Service or Account Management leadership a plusAbility to be flexible in work schedule including nightsExperience with HRIS, CRM and / or ATS is a plus