Customer Project Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.Amazon has great opportunities for professionals wishing to pursue a career as a leader in finance Operations. We know that learning through experience is what transforms talented people into great leaders. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our transportation teams worldwide. Our Finance Managers work with multiple sites, they help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.Transportation Controllership is focused on providing program management leadership for a dynamic and rapidly growing Transportation business. You will work with stakeholders in Accounting, Finance, Tech and various transportation organizations to Review and assesses risk management policies and structure, makes recommendations and implements modifications and improvements in to 3P transportation auditing space.This is the perfect position with someone who possess project management experience preferably with a systems/tools component, excellent analytical skills, and have a track record of delivering projects in a complex and ambiguous environment. You will require good project management skills, strategic thinking, relationship building, problem solving, and communication skills. A track record of on-time delivery of projects coupled with good in operate independently are the key to success of this role. You will help develop effective milestones and launch schedules for this work. The ideal candidate will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate.Job Responsibilities include:· Review and Assess the current risk management policies and procedures.· Recommendations and E2E implementation of risk management solutions derived from assessment stage.· Communicate with stakeholders, leaders, users, and technical teams to collect requirements, evaluate and recommend alternatives, develop processes and tools and provide updates on intermittent milestones· Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep the projects moving forward· Work with stakeholders across the transportation teams to uncover dependencies and create action plans around those dependencies· Working with Accounting, Auditing, Finance and business to solve project requirements· Create a “learn by doing” environment by engaging with business and technology to promote and encourage continued customer focusWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings(12:00 PM - 9:00 PM IST)The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment. Candidate should be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency. Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Our SFDC PMO/Program/Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC PMO/Program/Project Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success- Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 9 Years of work experience in IT Project implementation - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

XPO India Shared Services LLPESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5:8 responsibilities along with percentage of time associated with each).:15: Provide system and customer support to users, collaboration with both internal IT and business stakeholders.:15 : Monitor system and application performance; troubleshoot and resolve escalated issues.:60 : Managing resource, planning tasks, process improvement planning.:10 : Document Processes and controls.EDUCATION/EXPERIENCE:stylelist:style:type:square::Required Education/Experience: stylelist:style:type:circle::Bachelors degree stylelist:style:type:square::Desirable Education/Experience: stylelist:style:type:circle::6 years of direct experience with Oracle E:Business Suite (EBS):8 years of experience in IT solutions development:Strong knowledge of the Procure:to:Pay and Order:to:Cash processes.:Proven ability understanding of the functionality of multiple transportation:related systems.:Technical curiosity and the willingness to learn additional development tools and languages.:Working knowledge of query tools (PL/SQL, Toad, SQL Plus):Demonstrated knowledge of the IT software development life cycle methodologies and processesSUPERVISORY RESPONSIBILITIES: :Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.stylelist:style:type:circle::Establish and foster relationships with Business Stakeholders and IT Service Providers. :Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.:Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.stylelist:style:type:circle::Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans. :Closely work with ITs Internal Audit team and SOX partner to ensure ITGCs and SOX compliance. :Develop an:d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.:Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.stylelist:style:type:circle::Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth. :Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.:A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.stylelist:style:type:circle::Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.:Monitor, report and document system and performance issues. :Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.:Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.Help evolve our Change Management process to support DevOps.XPO India Shared Services LLP

DESCRIPTIONDo you want to be instrumental in the success of some of Amazon’s strategic and highly impactful projects? Amazon’s Finance Operations Payroll team has an immediate opening for a seasoned Program Delivery Manager (PDM), whose experience illustrates a clear ability to drive business decisions based on data analytics, manage stakeholder engagements, and drive complex projects to meet medium and long-term business needs.The Program Delivery Manager is self-driven, and goal-oriented leader with a focus in delivering business solutions that meets the users’ needs. Payroll industry expertise is preferred.The Program Delivery function is within the Payroll team (Finance Operations) and as such this position will work with Leadership in Payroll Operations as well as Vendor Management (VM) and Operational Excellence (OE) functions within Payroll to build and maintain programs and will support managing regional and country payroll project portfolios, stakeholder engagement, management of dependencies of interrelated projects, expanding regional and country specific knowledge base. In addition, PDM will support management of the global project delivery for high impact Payroll projects in partnership with the relevant stakeholders. Key job responsibilities• Ability to build strong relationships with stakeholders and key partners for the program.• Act as a functional senior leader in coordinating project related activities and project managers on the level of subregion or country. • Lead programs and projects for Payroll of high complexity e.g. new vendor transitions, transformation projects, integration projects, or expansion projects. • Work along with Payroll Operations, vendors, and internal teams to develop and constantly evolve mechanism to control programs and portfolios. • Identifies synergies and advocates best practices to improve program delivery function• Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide stakeholders toward an objectiveA day in the lifeSenior Program Manager drives key project initiatives in given country or sub- region. As a Program Delivery Leader interacts with Payroll Operations Managers and teams and constantly develops mechanism to improve customer experience and maintains governance structure to provide clear picture of all project related initiatives within assigned scope of markets. Looks for opportunities and best practices to enhance the program delivery. Build, maintains and contributes to Program delivery tools and frameworks. About the teamAPAC Payroll Program Delivery team is a part of global team that provides support to wide Payroll organization on a mission to pay our employees accurately and on time. We initiate and lead wide range of Payroll related project and programs often coordinating initiatives including multiple stakeholders, teams and technologies. As part of Payroll Transformation organization our team leads and contributes to creation of frameworks, mechanisms and tools to constantly improve the way we deliver initiatives and projects. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experiencePREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Program Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Why the Role Is Important:Our Program Manager teams are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of QA Test teams provides clients and teams with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: - Bachelor's degree : ideally in Computer Science, Engineering or MIS8 + Experience leading Salesforce projects/programs.* A proven track record of developing programs and driving projects that meet critical business needs.* Experience building and leading a global, distributed team.* Knowledge of program and project management standard processes, strategies, and delivery methods.* Highly proficient at building strong, lasting relationships with managers and cross:functional partners.* Ability to build clear and concise presentations, and communicate effectively at every level of the organization.* Highly organized, detailed:oriented, and self:directed.* Brings a strong point of view to influence program, technical, or departmental direction.* Skilled at balancing stakeholders, with differing priorities, including Engineering, Support, Project Managers, and other cross:functional partners.* Experience dealing with unstructured business issues and successfully leading teams to resolve these issues.* Comfort leading during ambiguity.* Experience (and ideally proficiency) using Slack beyond Direct Message functionality preferred* Experience in a technical customer support environment About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Managerto join our team in Hyderabad, Telangana, India.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success - Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 8 Years of work experience in IT - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. Able to support the project on a Rotational shift basis (24*7) and Hybrid Onsite ScheduleAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking aSAP S/4 HANA Project Manager to join our team in Hyderabad, Telangana, India.Role: SAP S/4 HANA Project Manager At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. A group company within NTT DATA currently seeks a "SAP S/4 HANA Project Manager" to join our teamResponsibilitiesOur SAP S/4 HANA Project Manager will work for a team chartered with the deployment of SAP S/4 HANA. Duties include but may not be limited to::Creation of SAP S/4 HANA Plans and schedules. Monitor, control Implementation Team and execution of the Team Plans and schedules, reporting issues, progress to Steering Committee.:Refine and implement project related standards, templates, and procedures. Ensure training of Team staff on the use of tools, templates, procedures, and standards as part of the S/4 HANA Deployment Effort:Lead cross:functional teams to understand current state, future state landscape, organizational, master data and business processes and requirements.:Lead configuration requirement efforts and work to ensure S/4 HANA settings meet customer requirements identified with customer.:Lead development of functional specification activities and interface effectively with the Development teams to translate Functional Specification documentation into Technical Specifications and the development of technical designs:Lead security teams to Identify local security requirements and the creation of necessary security profiles.:Work with the business to organize conference room pilot events designed to demonstrate the system post build (Configuration and Development) activities to showcase the incorporation and validate requirements.:Work with local management to plan and schedule participation of key stakeholders in testing activities. Provide leadership, guidance, and support during management of the execution of testing activities monitoring progress.:Work with Training team so they develop necessary training materials. Work with Training Factory to understand training content as part of Train the Trainer sessions. Work with local management to plan and schedule participation of key stakeholders in end user training activities.:Work with local management, Data Conversion team and Training team to plan and schedule cutover and go:live activities, identifying sequence of tasks, double entry, manual procedures, and load sequences involved.:Manage Deployment:related cutover and go:live activities.:Manage support post go:live, leading team to resolve post go:live issues.Years of Experience:Requires 9+ years of experience in SAP S/4 HANA and/or SAP ECC configuration and testing activities:Multiple (over 5) SAP implementation full life:cycle experience:Project Management and Team Leadership experienceEducation and Certifications:Undergraduate degree or equivalent combination of education and work experience.:Scrum Master and or Certified Project ManagerSkills:Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA:Solid analytical / problem solving skills:Agile Development methodologies such as Activate:Ability to evaluate IT and business challenges from a broad perspective.:Strong influencing and excellent communicati

Powering Positive Change(TM)Join Our Team at Maxeon: (Global Helpdesk Manager) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Global Helpdesk Manager, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting, and training representatives, and establishing customer service standards. The role requires a strong technical background, problem:solving, and excellent communication skills.Make Your Mark: How You Will Drive Change::Day:to:day management, resource planning and work allocation to meet agreed service levels.:Recruit, train and support help desk representatives and technicians:Set specific customer service standards:Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.:Contribute to improving customer support by actively responding to queries and handling complaints:Establish best practices and implement ITIL standards.:Analyze the business requirements of all departments to determine their technology needs:Develop daily, weekly, and monthly reports on help desk team's productivity:Define team goals and lead staff to achieving desired results, and while being accountable for team performance.:Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.:Develop and maintain knowledge base:Other tasks that will be assigned by the leader from time to timeYour Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent:Minimum 7 years' experience in Service Desk, IT call center handling, IT service delivery or related end user facing services:Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports:Experience as team lead managing a team of SD Agents work matters including their duty roster planning, issues, concerns, escalations, trainings etc:Strong planning skills and analytical:Common desktop hardware software knowledge, M365 services, Active Directory, network and system.:Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skillsLife at Maxeon: Beyond the JobAt Maxeon, we are committed to creating an environment

Lead a team of Renewal Managers, prioritizing both results and employee morale.Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists.Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time.Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services.Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise.Foster a vibrant and merit-based work culture that attracts top talent.Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting developmentMinimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experienceMinimum of 4 years of experience in a staff leadership position or relevant experiencePrior SaaS Customer Service or Account Management leadership a plusAbility to be flexible in work schedule including nightsExperience with HRIS, CRM and / or ATS is a plus