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Delivery Operations Manager Salary in Andhra Pradesh - PayScale

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Monitoring and Incident Management Engineer
, hyderabad, IN
Powering Positive Change(TM)Join Our Team at Maxeon: Monitoring and Incident Management Engineer : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Monitoring and Incident Management Engineer based in Hyderabad, India and reporting to the Service Delivery Manager, your role will be pivotal in monitoring and maintaining infrastructure services. This includes performing routine checks, identifying, and escalating issues to support engineers as needed. The MIM Engineer role involves managing shifts and mentoring Associate engineers. Serve as first point of contact for any IT infrastructure:related incidents. The MIM Engineer is responsible for identifying and escalating issues to the appropriate support teams. In the event of an incident, they must be able to quickly identify the root cause of the problem and work with other teams to implement a resolution.Make Your Mark: How You Will Drive Change::Monitoring IT Service performance, analyze alerts, and respond to incidents promptly.:Maintain detailed documentation of IT configurations, procedures, and incident responses.:Provide support during critical situations and participate in on:call rotations for 24/7 coverage.:Design, Enhance and Document the processes. Assist in ITIL processes (Incident, Problem, Request):Generate reports on network and Server performance, incidents management, and improvements for management review.:Coordinate with other teams to address and resolve IT Service incidents efficiently.:Work closely with other IT teams, and stakeholders to address IT:related challenges.:Conduct regular checks, updates, and maintenance tasks to keep the network infrastructure operational.:Develop and maintain knowledge base and responsible for mentoring and training junior engineers.:Provide feedback on processes and make recommendations on areas to improve.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent.:Minimum 4:6 years' experience in Network Operation Center (NOC), IT call center handling, IT service delivery or related.:Experience in IT incident report preparation and hands on experience with diagnosing and resolving basic technical issues.:Knowledge in common Infrastructure : Network, Server, Database, Application):Expertise in monitoring tools ITSM (ServiceNow) and New Relic Monitoring tool experience is advantage. :Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skills.:Able to wor
Front Line Manager, - Machine Learning Data Ops, Manager I, MLD Ops, GO-AI
Amazon, Hyderabad, TS, IN
DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYD
Program Manager II , GCW, GO-AI GCW
Amazon, Hyderabad, UP, IN
DESCRIPTIONAn ideal candidate for this role is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions to meet business goals. As a Global Command Center Manager you will be managing a team of Workforce RTAs and Analysts and support worldwide network of business units, and operational centers. You will monitor all issues that impact service levels and take actions to resolve or reduce the impact, notify support teams as required and perform operational & oversight responsibilities as required to ensure all SLAs are met. Other KRAs include-evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention. This role will also require cross-team collaboration, project management, and excellent communication skills. The successful candidate will work closely with multiple business teams, Site Operations, Training, Analytics and Leadership. A passion for developing a standard Global WFM model is required, as is engaging with their team to do the sameAbout the teamWant to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, monitoring and mitigating program performance in real time and execution of scalable and robust operational mechanisms (such Business continuity Planning) , to join the GO-AI GCW team. In this position you will be responsible for supporting our sites to run global command center for the rapidly expanding GO-AI team to manage service levels for our customers. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites.We are looking for an entrepreneurial and action oriented individual, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often.We are open to hiring candidates to work out of one of the following locations:Virtual Location - UPBASIC QUALIFICATIONS- 5+ years of leading large complex programs experience- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules
Supply Chain Manager- I , ROC Central Strategy - WFM
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.As a WFM Program Manager, you will create efficient, implementable short term staffing plans. You will work closely with business, operations and recruiting teams to ensure that the right actions are taken in short term to meet service levels. You will identify risks and provide mitigation plans. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities. An ideal candidate should have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems, and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.Key job responsibilitiesResponsibilities include, but are not limited to:1. Timely and accurate delivery of short term plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.2. Create short term staffing plans and govern the process by coordinating with involved teams like recruitment, training and operations.3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA standards. 5. Work in partnership with Operations, Change Management, Recruiting, Training, Finance, and Business Teams to drive the strategic direction of Amazon’s ROC capacity planning (long-term) network strategy.7. Manage the analysis of daily, weekly, and monthly reporting of key performance indicators of Planning. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of program or project management experiencePREFERRED QUALIFICATIONS- Experience in MS Access and SQL
Manager, Enterprise Applications : Source:To:Pay
, hyderabad, hyderabad district, IN
Powering Positive Change(TM)Join Our Team at Maxeon: Manager : Enterprise Applications : Source:To:Pay, WMS, and Quality: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As ourManager, Enterprise Systems : S2P, WMS and Quality based in Hyderabad, India and reporting to the Sr. Director : Enterprise Systems you will play apivotal part in delivering comprehensive IT solutions for Source to Pay (S2P), Warehouse Management Systems (WMS), and Quality System processes, collaborating closely with business leaders to optimize performance. It involves planning, design, and lifecycle management within these domains, contributing significantly to our organizations growth and sustainability goals. As a Domain Expert, youll provide hands:on guidance on IT solutions and best practices, ensuring alignment with our IT strategy and roadmap. Youll lead teams, manage project issues, and serve as a key liaison for system:related matters, ensuring seamless operations and continuous improvement. If youre passionate about leveraging technology to drive business efficiency and innovation, this role offers an exciting opportunity to make a tangible impact within our dynamic organization.Make Your Mark: How You Will Drive Change::Overall design, build and delivery of IT solutions / architecture in the areas of Source to Pay, WMS and Quality Systems.:Lead in S2P, WMS, and Quality domains, guiding IT solutions and best practices.:Validate business needs and ensure solutions align with IT strategy and roadmap.:Provide hands:on oversight for solution development and deployment, ensuring alignment with stakeholder criteria.:Collaborate with stakeholders to drive solution adoption and measure performance effectiveness.:Lead cross:functional teams to detail requirements and impact assessments for projects.:Serve as a point of escalation for issues, develop mitigation plans, and communicate project status.:Provide expertise to optimize processes and enhance business performance.:Ensure 24x5 application support within agreed SLAs, including on:call support for critical incidents.:Estimate resources and efforts for projects to ensure successful delivery.:Act as a SPOC for escalated system issues, driving containment fixes and permanent resolutions.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Bachelor's degree in computer science, Information Technology, Business Administration, or related field.:15+ years of hands:on experience in implementing and supporting Oracle E:Business Suite (R12.2.X), Coupa, or similar platforms.:Extensive ex
Manager I, Ops
Amazon, Hyderabad, TS, IN
DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience