Critical Incident Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: · Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. · Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. · Responsible for Asset and Inventory management. · Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. · Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) · Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. · Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development · Health & Safety, local statutory requirements, environmental and energy management. · Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. · Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. · Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) · Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). · Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· At least 5 years of experience of Data Center operations, power plant, substations, heavy engineering and on-call support for 24X7 facilities.· An undergraduate/graduate degree in a technical field (EE, Mech E, Industrial E).· An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.). · The candidate needs to be a self-starter and independent worker.· Ability to solve problems at their root, stepping back to understand the broader context.· Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts. · Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.· Shows good judgment and instincts in decision making under pressure.· Ability to prioritize in complex, fast-paced environment.· Proactively and continually improve his/her level of knowledge about Amazon’s business and relevant technologies.· Able to demonstrate his/her ability to take ownership of technical issues brought to him/her by his/her customer base. If the candidate is unable to resolve certain issues by themselves, he/she should demonstrate a willingness to actively engage other support teams to drive it to resolution.An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.PREFERRED QUALIFICATIONS· An excellent understanding of the Electrical systems in critical Data Center operations that include but not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems. · An excellent understanding of the Mechanical systems in critical Data Center operations include but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical system, heat exchangers, piping systems, pumps, valves, duct systems, fans, dampers. An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities, including but not limited to fire detection and suppression systems, plumbing and drainage systems, Building Monitoring Systems, automatic control systems. An excellent understanding of design, procurement, suitability of application, testing and commissioning. Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent

Powering Positive Change(TM)Join Our Team at Maxeon: Monitoring and Incident Management Engineer : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Monitoring and Incident Management Engineer based in Hyderabad, India and reporting to the Service Delivery Manager, your role will be pivotal in monitoring and maintaining infrastructure services. This includes performing routine checks, identifying, and escalating issues to support engineers as needed. The MIM Engineer role involves managing shifts and mentoring Associate engineers. Serve as first point of contact for any IT infrastructure:related incidents. The MIM Engineer is responsible for identifying and escalating issues to the appropriate support teams. In the event of an incident, they must be able to quickly identify the root cause of the problem and work with other teams to implement a resolution.Make Your Mark: How You Will Drive Change::Monitoring IT Service performance, analyze alerts, and respond to incidents promptly.:Maintain detailed documentation of IT configurations, procedures, and incident responses.:Provide support during critical situations and participate in on:call rotations for 24/7 coverage.:Design, Enhance and Document the processes. Assist in ITIL processes (Incident, Problem, Request):Generate reports on network and Server performance, incidents management, and improvements for management review.:Coordinate with other teams to address and resolve IT Service incidents efficiently.:Work closely with other IT teams, and stakeholders to address IT:related challenges.:Conduct regular checks, updates, and maintenance tasks to keep the network infrastructure operational.:Develop and maintain knowledge base and responsible for mentoring and training junior engineers.:Provide feedback on processes and make recommendations on areas to improve.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent.:Minimum 4:6 years' experience in Network Operation Center (NOC), IT call center handling, IT service delivery or related.:Experience in IT incident report preparation and hands on experience with diagnosing and resolving basic technical issues.:Knowledge in common Infrastructure : Network, Server, Database, Application):Expertise in monitoring tools ITSM (ServiceNow) and New Relic Monitoring tool experience is advantage. :Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skills.:Able to

Powering Positive Change(TM)Join Our Team at Maxeon: Monitoring and Incident Management Engineer : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Monitoring and Incident Management Engineer based in Hyderabad, India and reporting to the Service Delivery Manager, your role will be pivotal in monitoring and maintaining infrastructure services. This includes performing routine checks, identifying, and escalating issues to support engineers as needed. The MIM Engineer role involves managing shifts and mentoring Associate engineers. Serve as first point of contact for any IT infrastructure:related incidents. The MIM Engineer is responsible for identifying and escalating issues to the appropriate support teams. In the event of an incident, they must be able to quickly identify the root cause of the problem and work with other teams to implement a resolution.Make Your Mark: How You Will Drive Change::Monitoring IT Service performance, analyze alerts, and respond to incidents promptly.:Maintain detailed documentation of IT configurations, procedures, and incident responses.:Provide support during critical situations and participate in on:call rotations for 24/7 coverage.:Design, Enhance and Document the processes. Assist in ITIL processes (Incident, Problem, Request):Generate reports on network and Server performance, incidents management, and improvements for management review.:Coordinate with other teams to address and resolve IT Service incidents efficiently.:Work closely with other IT teams, and stakeholders to address IT:related challenges.:Conduct regular checks, updates, and maintenance tasks to keep the network infrastructure operational.:Develop and maintain knowledge base and responsible for mentoring and training junior engineers.:Provide feedback on processes and make recommendations on areas to improve.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent.:Minimum 4:6 years' experience in Network Operation Center (NOC), IT call center handling, IT service delivery or related.:Experience in IT incident report preparation and hands on experience with diagnosing and resolving basic technical issues.:Knowledge in common Infrastructure : Network, Server, Database, Application):Expertise in monitoring tools ITSM (ServiceNow) and New Relic Monitoring tool experience is advantage. :Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skills.:Able to wor

Powering Positive Change(TM)Join Our Team at Maxeon: Manager, Enterprise Applications : Order:to:Cash: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As our Manager, Enterprise Applications : Order:to:cash and Logistics, based inMadhapur, Hyderabadand reporting to the Sr. Director : Enterprise Systems, your role will bepivotal in ensuring the seamless integration and optimization of IT solutions that drive the organizations supply chain processes. You will serve as the domain expert, collaborating closely with business stakeholders to translate their requirements into end:to:end system capabilities. Your primary responsibilities include providing hands:on expertise in Oracle E:Business Suite (or similar platforms) for Order Management, Shipping, Advanced Pricing, ATP, and Logistics processes. You will lead the design, implementation, testing, and support of these critical systems, ensuring alignment with the organizations IT strategy and roadmap. Additionally, you will oversee the development and deployment of solutions, drive adoption, and monitor performance metrics, working closely with cross:functional teams and external partners to deliver best:in:class solutions that enable the organizations growth and sustainable future.Make Your Mark: How You Will Drive Change::Driving the implementation and enhancement of IT solutions for Order to Cash (O2C), Available to Promise, Advanced Pricing, and Logistics domains.:Providing expert guidance on IT solutions and best practices to optimize process performance and align with business objectives.:The validation and translation of business requirements into comprehensive system capabilities, ensuring alignment with IT strategy and roadmap.:Ensuring seamless application support in a 24x5 environment, meeting agreed SLAs, and providing on:call support for critical incidents.:Collaborate closely with domain consultants, enterprise architects, and cross:functional leaders to assess impacts, develop solutions, and drive alignment across functions.:Lead and mentor a team of business analysts, ensuring detailed documentation of functional requirements and effective impact assessments for business initiatives.Your Toolkit: Skills That Make a DifferenceEssential for your Success::Minimum 15 years of hands:on experience in implementing and supporting Oracle E:Business Suite (R12.2.X) or similar platforms.:Extensive expertise in Order Management, Shipping, Advanced Pricing, intercompany, Available to Promise (ATP) business processes.:Proven track record of end:to:end implementations and Global rollouts for reputable MNCs.:Strong experience with requirements gathering, solution design, configurations, testing, post:production support, and documentation.:Hands:on experience in Inventory, Order Management, Advanced Pricing, Sourcing, Warehouse Managem

Powering Positive Change(TM)Join Our Team at Maxeon: Manager : Enterprise Applications : Source:To:Pay, WMS, and Quality: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As ourManager, Enterprise Systems : S2P, WMS and Quality based in Hyderabad, India and reporting to the Sr. Director : Enterprise Systems you will play apivotal part in delivering comprehensive IT solutions for Source to Pay (S2P), Warehouse Management Systems (WMS), and Quality System processes, collaborating closely with business leaders to optimize performance. It involves planning, design, and lifecycle management within these domains, contributing significantly to our organizations growth and sustainability goals. As a Domain Expert, youll provide hands:on guidance on IT solutions and best practices, ensuring alignment with our IT strategy and roadmap. Youll lead teams, manage project issues, and serve as a key liaison for system:related matters, ensuring seamless operations and continuous improvement. If youre passionate about leveraging technology to drive business efficiency and innovation, this role offers an exciting opportunity to make a tangible impact within our dynamic organization.Make Your Mark: How You Will Drive Change::Overall design, build and delivery of IT solutions / architecture in the areas of Source to Pay, WMS and Quality Systems.:Lead in S2P, WMS, and Quality domains, guiding IT solutions and best practices.:Validate business needs and ensure solutions align with IT strategy and roadmap.:Provide hands:on oversight for solution development and deployment, ensuring alignment with stakeholder criteria.:Collaborate with stakeholders to drive solution adoption and measure performance effectiveness.:Lead cross:functional teams to detail requirements and impact assessments for projects.:Serve as a point of escalation for issues, develop mitigation plans, and communicate project status.:Provide expertise to optimize processes and enhance business performance.:Ensure 24x5 application support within agreed SLAs, including on:call support for critical incidents.:Estimate resources and efforts for projects to ensure successful delivery.:Act as a SPOC for escalated system issues, driving containment fixes and permanent resolutions.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Bachelor's degree in computer science, Information Technology, Business Administration, or related field.:15+ years of hands:on experience in implementing and supporting Oracle E:Business Suite (R12.2.X), Coupa, or similar platforms.:Extensive ex

Powering Positive Change(TM)Join Our Team at Maxeon: Principal Functional Analyst : Order Management and Logistics: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As our Principal Functional Analyst, Order Management and Logistics, based in Madhapur, Hyderabadand reporting to the Manager : Enterprise Systems (O2C and Logistics), your role will be pivotal in the optimization and expansion of our critical order management and logistics operations. Your deep expertise in Oracle EBS and ability to deliver end:to:end IT solutions will be instrumental in ensuring seamless integration of our commercial and operational processes.In this role, you will serve as a trusted advisor, collaborating with stakeholders to understand requirements and translate them into innovative, best:fit solutions. Your technical prowess and business acumen will empower you to drive continuous improvement, enhance operational efficiency, and contribute to the overall growth and success of our organization. Make Your Mark: How You Will Drive Change:Oracle Order:to:Cash and Logistics Domain Expertise::Provide hands:on expertise in the finance domain IT solutions and best practices to guide the choice of IT solutions and process performance.:Extrapolate business requirements (new, change, or root cause fix) into end:to:end system capability needs.:Ensure that the proposed solutions are aligned with the finance domain, IT strategy, and roadmap.Oracle EBS Order Management and Logistics Support::Provide 24x5 support for Oracle EBS Order Management and Logistics modules, including on:call support for P1 and P2 incidents and outages during weekends and holidays.:Collaborate closely with other domain consultants to ensure cross:process, systems, data, and integration impact assessment and solutioning.:Ensure solution design documentation and governance.Project Delivery and Stakeholder Engagement::Responsible for all project activities related to Oracle EBS Order Management and Integrations with third:party systems.:Collaborate with internal and external auditors, prepare for SOX controls, provide supporting evidence, and review SOX controls with reviewers.:Ensure solution development quality and deployment test criteria agreed with customer stakeholders.:Work and liaise with customer stakeholders to drive adoption and solution performance measures.:Serve as a point of escalation for any project issues, identify roadblocks, develop mitigation plans, and timely communicate the project status to stakeholders.:Act as a single point of contact (SPOC) for escalated system issues and the impact of containment fixes and permanent resolution.Your Toolkit: Skills That Make a DifferenceEssential for your Success: :Bachelors or Masters degree in a relevant field such as Engineering, Computer Science, Busine

Powering Positive Change(TM)Join Our Team at Maxeon: Lead Analyst, Oracle Manufacturing: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies weve been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Lead Analyst, Oracle Manufacturing based in Hyderabad, India and reporting to the Sr. Manager : Enterprise Systems (PLM, Manufacturing and Planning), your role will focus on delivering end:to:end IT Manufacturing solutions, primarily centered on Oracle Shop Floor Management (OFSM) and Discrete Manufacturing, in collaboration with process owners and department users. The role involves providing expert advice and support on Oracle modules such as Inventory, Shop Floor Management, BOM, WIP, Costing, MSCA, and Enterprise Command Center dashboards, and working closely with cross:functional IT teams to offer technical consulting and implement industry best practices in the manufacturing domain. Responsibilities include planning, design, setup, testing, support, maintenance, monitoring, and lifecycle improvement for the enterprise IT manufacturing domain, contributing to our organizations growth and sustainability goals by enhancing efficiency in Manufacturing, Supply chain, Corporate Finance, Sales, and Marketing operations.Make Your Mark: How You Will Drive Change::Provide 24/5 support for Oracle EBS manufacturing modules, including on:call support for critical incidents.:Translate business requirements into system capability needs and collaborate with domain consultants to ensure effective solutioning.:Act as a trusted functional analyst for all project activities related to Oracle EBS Manufacturing and third:party system integrations.:Collaborate with auditors for SOX controls, ensuring compliance and providing supporting evidence.:Ensure quality solution development and deployment, aligning with customer stakeholders criteria.:Drive adoption and performance measures with customer stakeholders, working closely with technical developers.:Serve as a point of escalation for project issues, identifying roadblocks, and communicating status to stakeholders.Your Toolkit: Skills That Make a DifferenceEssential for your Success::Bachelors or masters degree in engineering or business administration.:7:9 years of hands:on experience in implementing and supporting Oracle E:Business Suite (R12.2.X) Manufacturing or similar platforms.:Experience in process flows, architecture diagrams, and data modeling.:Extensive experience in Forecast to Build, Pick to Order, Assemble to Order processes.:Strong understanding of Oracle EBS R12.2.X system and data integration architecture.:Hands:on experience with requirements gathering, solution design, testing, and documentation.:Experience supporting internal audit, SOX Audit, and GDPR requirements.:Proficiency in Oracle Inventory, BOM, WIP, Costing, Quality, and MSCA modules.:E