Program Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.Amazon has great opportunities for professionals wishing to pursue a career as a leader in finance Operations. We know that learning through experience is what transforms talented people into great leaders. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our transportation teams worldwide. Our Finance Managers work with multiple sites, they help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.Transportation Controllership is focused on providing program management leadership for a dynamic and rapidly growing Transportation business. You will work with stakeholders in Accounting, Finance, Tech and various transportation organizations to Review and assesses risk management policies and structure, makes recommendations and implements modifications and improvements in to 3P transportation auditing space.This is the perfect position with someone who possess project management experience preferably with a systems/tools component, excellent analytical skills, and have a track record of delivering projects in a complex and ambiguous environment. You will require good project management skills, strategic thinking, relationship building, problem solving, and communication skills. A track record of on-time delivery of projects coupled with good in operate independently are the key to success of this role. You will help develop effective milestones and launch schedules for this work. The ideal candidate will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate.Job Responsibilities include:· Review and Assess the current risk management policies and procedures.· Recommendations and E2E implementation of risk management solutions derived from assessment stage.· Communicate with stakeholders, leaders, users, and technical teams to collect requirements, evaluate and recommend alternatives, develop processes and tools and provide updates on intermittent milestones· Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep the projects moving forward· Work with stakeholders across the transportation teams to uncover dependencies and create action plans around those dependencies· Working with Accounting, Auditing, Finance and business to solve project requirements· Create a “learn by doing” environment by engaging with business and technology to promote and encourage continued customer focusWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

DESCRIPTIONIf you are looking for high impact, high growth opportunity with interesting engineering challenges in a fast-paced environment, this is the role for you. We have a number of untapped high impact engineering and business opportunities with high criticality for Amazon.What will you own?You will own managing and building a suite of systems critical in authorizing payments to carriers partnered with Amazon transportation businesses in shipping our packages. You embrace latest technologies to authorize payments of millions of packages in an automated manner. This requires building algorithms that are far from trivial and involves deep business understanding, tech acumen, mathematics and machine learning as well. You will work alongside stakeholders and product managers identifying cost-saving opportunities, create technical roadmap and manage a high-performing team of 8 to 12 engineers achieving those vision. Who we are?We, Transportation Financial Systems (TFS) are responsible for building technologies that support financial aspects for Amazon transportation. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands or requests per second and make decisions to pay billions of dollars a year and ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever-expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales not only with volume but also with the business models. We leverage cutting-edge technologies in big data, machine learning, real time analytics and high volume, low latency, high availability services.TFS is 100+ tech team across eight different platforms. We deal with problems of scale. Billions of dollars of spend is automated through our platforms and pipelines. We are a very fast growing org and we aggressively ramping up our team across all engineering roles. This position offers the opportunity to collaborate with our global product teams and customers across the world and other tech teams in the organization as we raise the bar in delivering innovation.Our engineering team is completely based out of India, and we build global solutions.We have a large product and tech roadmap and are significantly ramping our tech team to meet the next level of product requirements for Trans Finance.Key job responsibilitiesWhat will you own?- You will own managing a team of 8-12 developers within Transport Financial System. Your primary responsibility is to ensure growth of SDEs reporting to you via long term technical solves built by your team.- You will own roadmap for your tech area, in close collaboration with TFS Product Management and internal clients/stakeholders- You will own implementing company and org wide policies for health and security of our systems, and for managing Operational Load in running these systems at Amazon scale.- You are responsible for driving innovation and next-gen solution vision for your area in collaboration with Sr SDEs and PEsWhat interesting engineering problem will you solve?- You will own building scalable systems that can handle billions of transactions and payments every month- You will build long term solutions for handling large amount of data and reporting/analytics to meet stakeholders' needsWhat large scale program opportunities you will have?- You will own the partner relationship with our stakeholders and business partners to influence the roadmap, and deliver as per agreed upon plan- You will work closely with principal product managers and business leaders in prioritizing work and ensure timely and quality delivery of those. - You will ensure open issues and hotly debated topics are surfaced in right internal/external forums to safeguard your team's roadmap to deliver most important things for the customersWhat ‘Think Big’ exists for you?- You have the opportunity to eliminate manual processes and decisions thereby increasing the auto-payment percentage and reduce risk of manual processing. Your team is uniquely placed to analyze various payment decisions and train ML models to automate those decisions for the future. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 2+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Our SFDC PMO/Program/Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC PMO/Program/Project Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success- Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 9 Years of work experience in IT Project implementation - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

DESCRIPTIONWould you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Tax Services is the place for you. Tax Services responsible for the tax calculation platform, we provide the core services that calculate the accurate amount of transactional taxes (sales tax and VAT) on Amazon. We thrive on providing the correct tax amounts to the customer at order time, and make sure audit records are stored safely to meet tax law requirements around the globe. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second, and each one needs to be right. We are looking for software engineers who thrive on complex problems and relish the challenge of operating complex and mission critical systems under extreme loads. Our systems manage hundreds of millions of records, and responds to millions of service requests per minute. Â Do you think you are up to the challenge? Or would you like to learn more and stretch your skills and career? We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience on a new consumer service. In this role you, will lead the definition, and shepherd the development, of new features as well as important optimizations to the service. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company. This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

DESCRIPTIONDo you want to be instrumental in the success of some of Amazon’s strategic and highly impactful projects? Amazon’s Finance Operations Payroll team has an immediate opening for a seasoned Program Delivery Manager (PDM), whose experience illustrates a clear ability to drive business decisions based on data analytics, manage stakeholder engagements, and drive complex projects to meet medium and long-term business needs.The Program Delivery Manager is self-driven, and goal-oriented leader with a focus in delivering business solutions that meets the users’ needs. Payroll industry expertise is preferred.The Program Delivery function is within the Payroll team (Finance Operations) and as such this position will work with Leadership in Payroll Operations as well as Vendor Management (VM) and Operational Excellence (OE) functions within Payroll to build and maintain programs and will support managing regional and country payroll project portfolios, stakeholder engagement, management of dependencies of interrelated projects, expanding regional and country specific knowledge base. In addition, PDM will support management of the global project delivery for high impact Payroll projects in partnership with the relevant stakeholders. Key job responsibilities• Ability to build strong relationships with stakeholders and key partners for the program.• Act as a functional senior leader in coordinating project related activities and project managers on the level of subregion or country. • Lead programs and projects for Payroll of high complexity e.g. new vendor transitions, transformation projects, integration projects, or expansion projects. • Work along with Payroll Operations, vendors, and internal teams to develop and constantly evolve mechanism to control programs and portfolios. • Identifies synergies and advocates best practices to improve program delivery function• Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide stakeholders toward an objectiveA day in the lifeSenior Program Manager drives key project initiatives in given country or sub- region. As a Program Delivery Leader interacts with Payroll Operations Managers and teams and constantly develops mechanism to improve customer experience and maintains governance structure to provide clear picture of all project related initiatives within assigned scope of markets. Looks for opportunities and best practices to enhance the program delivery. Build, maintains and contributes to Program delivery tools and frameworks. About the teamAPAC Payroll Program Delivery team is a part of global team that provides support to wide Payroll organization on a mission to pay our employees accurately and on time. We initiate and lead wide range of Payroll related project and programs often coordinating initiatives including multiple stakeholders, teams and technologies. As part of Payroll Transformation organization our team leads and contributes to creation of frameworks, mechanisms and tools to constantly improve the way we deliver initiatives and projects. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experiencePREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Program Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Why the Role Is Important:Our Program Manager teams are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of QA Test teams provides clients and teams with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: - Bachelor's degree : ideally in Computer Science, Engineering or MIS8 + Experience leading Salesforce projects/programs.* A proven track record of developing programs and driving projects that meet critical business needs.* Experience building and leading a global, distributed team.* Knowledge of program and project management standard processes, strategies, and delivery methods.* Highly proficient at building strong, lasting relationships with managers and cross:functional partners.* Ability to build clear and concise presentations, and communicate effectively at every level of the organization.* Highly organized, detailed:oriented, and self:directed.* Brings a strong point of view to influence program, technical, or departmental direction.* Skilled at balancing stakeholders, with differing priorities, including Engineering, Support, Project Managers, and other cross:functional partners.* Experience dealing with unstructured business issues and successfully leading teams to resolve these issues.* Comfort leading during ambiguity.* Experience (and ideally proficiency) using Slack beyond Direct Message functionality preferred* Experience in a technical customer support environment About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

DESCRIPTIONAn ideal candidate for this role is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions to meet business goals. As a Global Command Center Manager you will be managing a team of Workforce RTAs and Analysts and support worldwide network of business units, and operational centers. You will monitor all issues that impact service levels and take actions to resolve or reduce the impact, notify support teams as required and perform operational & oversight responsibilities as required to ensure all SLAs are met. Other KRAs include-evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention. This role will also require cross-team collaboration, project management, and excellent communication skills. The successful candidate will work closely with multiple business teams, Site Operations, Training, Analytics and Leadership. A passion for developing a standard Global WFM model is required, as is engaging with their team to do the sameAbout the teamWant to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, monitoring and mitigating program performance in real time and execution of scalable and robust operational mechanisms (such Business continuity Planning) , to join the GO-AI GCW team. In this position you will be responsible for supporting our sites to run global command center for the rapidly expanding GO-AI team to manage service levels for our customers. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites.We are looking for an entrepreneurial and action oriented individual, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often.We are open to hiring candidates to work out of one of the following locations:Virtual Location - UPBASIC QUALIFICATIONS- 5+ years of leading large complex programs experience- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

DESCRIPTIONWe have an exciting opportunity for an ambitious and experienced Compliance Manager to join our team, supporting EU and NA Surface Transportation. The Program Manager I will be responsible to understand our compliance obligations and ensure business partners are aware of what they mean. This role is not just about knowing about what is happening today but also looking ahead to what is coming up tomorrow and taking proactive steps to minimize impact to Operations and most importantly our customers. You will partner with risk teams, Operation Leaders, and Tech Teams to name a few. You will have the chance to really make your mark in a highly visible role, solving complex problems in a fast-changing environment across more than 25 countries. If this sounds like what you would be looking for in your next role, we would love for you to join us!Key job responsibilities• Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress• Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific prevention processes, tools, and policies• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the futureNew Launch support: work with key stakeholders and Project teams to ensure all R&C related requirements are met and solution designed for a new launch is 100% compliant from Day 1. – Ongoing compliance: Design audit strategy of high-risk processes. Partner with business to conduct these audits to identify compliance violations and design mitigation through product/process solutions. Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues. Seeking opportunities and anticipating challenges/obstacles our compliance teams could face as the global business, regulatory landscape, and technical capabilities evolve. And work with team to address those challenges. You will ensure any non-compliance risks are documented in the Surface Transportation risk register with clear mitigation plans in place to resolve and effective reporting to Leadership. -Relationship management: working collaboratively and transparently with leadership, Operations and tech teams, to ensure alignment between core business priorities and compliance priorities. Policy Standardization and Simplification to meet customer needs and compliance requirements. You will keep apprised of trends, best practice and upcoming changes which may impact EU Surface Transportation We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ Years experience with project/program management working with cross-functional teams- 2+ years experience using data and metrics to drive improvements- Experience in Supply chain Management- Experience in investigations, Risk Management- Experience managing relationships with stakeholders, and working on, and delivering projects in the face of ambiguity- Experience preparing reports identifying findings and providing recommended remediation strategies and solutionsPREFERRED QUALIFICATIONS- Bachelor’s Degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases- Experience building processes, project management, and schedules

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a SAP Project Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).SAP Project Manager / ADC Project/Program Management: Master : 12 yr.Should have good SAP Project Implementation and Support Experience.Should guide, mentor and motivate resources working on the project.Should have SAP MM or PLM exp is MandatoryResponsible for Project Planning, execution and ClosureShould directly work with Client and coordinate with resourcesResponsible for publishing Reports Daily/Weekly/Monthly for both Internal and External stake HoldersMust have 8+ years of Project Management experienceReady to work in India 2nd shift.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Lead a team of Renewal Managers, prioritizing both results and employee morale.Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists.Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time.Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services.Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise.Foster a vibrant and merit-based work culture that attracts top talent.Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting developmentMinimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experienceMinimum of 4 years of experience in a staff leadership position or relevant experiencePrior SaaS Customer Service or Account Management leadership a plusAbility to be flexible in work schedule including nightsExperience with HRIS, CRM and / or ATS is a plus