Technical Service Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.Amazon has great opportunities for professionals wishing to pursue a career as a leader in finance Operations. We know that learning through experience is what transforms talented people into great leaders. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our transportation teams worldwide. Our Finance Managers work with multiple sites, they help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.Transportation Controllership is focused on providing program management leadership for a dynamic and rapidly growing Transportation business. You will work with stakeholders in Accounting, Finance, Tech and various transportation organizations to Review and assesses risk management policies and structure, makes recommendations and implements modifications and improvements in to 3P transportation auditing space.This is the perfect position with someone who possess project management experience preferably with a systems/tools component, excellent analytical skills, and have a track record of delivering projects in a complex and ambiguous environment. You will require good project management skills, strategic thinking, relationship building, problem solving, and communication skills. A track record of on-time delivery of projects coupled with good in operate independently are the key to success of this role. You will help develop effective milestones and launch schedules for this work. The ideal candidate will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate.Job Responsibilities include:· Review and Assess the current risk management policies and procedures.· Recommendations and E2E implementation of risk management solutions derived from assessment stage.· Communicate with stakeholders, leaders, users, and technical teams to collect requirements, evaluate and recommend alternatives, develop processes and tools and provide updates on intermittent milestones· Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep the projects moving forward· Work with stakeholders across the transportation teams to uncover dependencies and create action plans around those dependencies· Working with Accounting, Auditing, Finance and business to solve project requirements· Create a “learn by doing” environment by engaging with business and technology to promote and encourage continued customer focusWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

The Engineering Manager will be responsible for:Collaborating with the Talent team to efficiently acquire and retain human resources to support the team's mission, while taking ownership of the selection processCultivating an enjoyable and dynamic work environment, fostering a merit-based culture that is attracting top talent in the industryPromoting a highly engaged and dedicated work atmosphere by implementing objective-setting and performance management proceduresGuiding and mentoring the team, providing appropriate training and development opportunities, and removing obstacles to enhance team performanceEstablishing annual team objectives aligned with the overall departmental goalsEnsuring that the team is executing tasks in accordance with the departmental strategy and annual objectivesDeveloping, updating, and revising departmental Standard Operating Procedures (SOPs) with Director-level approvalGuaranteeing adherence to established processes and Service Level Agreements (SLAs) by the teamAddressing and resolving any gaps or issues within the teamCreating and managing procedures for handling customer issues, ensuring that the department is maintaining service and productivity standardsCollaborating with various functional areas within the Labs department to currently optimize Agile team performance and achieve product roadmap milestonesBachelor's or Master's degree in Engineering or a related field with at least 10+ years experience professional experienceProven experience as an Engineering Manager or in a similar leadership role, with a track record of successfully leading engineering teamsStrong technical background Excellent leadership and communication skills

DESCRIPTIONIf you are looking for high impact, high growth opportunity with interesting engineering challenges in a fast-paced environment, this is the role for you. We have a number of untapped high impact engineering and business opportunities with high criticality for Amazon.What will you own?You will own managing and building a suite of systems critical in authorizing payments to carriers partnered with Amazon transportation businesses in shipping our packages. You embrace latest technologies to authorize payments of millions of packages in an automated manner. This requires building algorithms that are far from trivial and involves deep business understanding, tech acumen, mathematics and machine learning as well. You will work alongside stakeholders and product managers identifying cost-saving opportunities, create technical roadmap and manage a high-performing team of 8 to 12 engineers achieving those vision. Who we are?We, Transportation Financial Systems (TFS) are responsible for building technologies that support financial aspects for Amazon transportation. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands or requests per second and make decisions to pay billions of dollars a year and ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever-expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales not only with volume but also with the business models. We leverage cutting-edge technologies in big data, machine learning, real time analytics and high volume, low latency, high availability services.TFS is 100+ tech team across eight different platforms. We deal with problems of scale. Billions of dollars of spend is automated through our platforms and pipelines. We are a very fast growing org and we aggressively ramping up our team across all engineering roles. This position offers the opportunity to collaborate with our global product teams and customers across the world and other tech teams in the organization as we raise the bar in delivering innovation.Our engineering team is completely based out of India, and we build global solutions.We have a large product and tech roadmap and are significantly ramping our tech team to meet the next level of product requirements for Trans Finance.Key job responsibilitiesWhat will you own?- You will own managing a team of 8-12 developers within Transport Financial System. Your primary responsibility is to ensure growth of SDEs reporting to you via long term technical solves built by your team.- You will own roadmap for your tech area, in close collaboration with TFS Product Management and internal clients/stakeholders- You will own implementing company and org wide policies for health and security of our systems, and for managing Operational Load in running these systems at Amazon scale.- You are responsible for driving innovation and next-gen solution vision for your area in collaboration with Sr SDEs and PEsWhat interesting engineering problem will you solve?- You will own building scalable systems that can handle billions of transactions and payments every month- You will build long term solutions for handling large amount of data and reporting/analytics to meet stakeholders' needsWhat large scale program opportunities you will have?- You will own the partner relationship with our stakeholders and business partners to influence the roadmap, and deliver as per agreed upon plan- You will work closely with principal product managers and business leaders in prioritizing work and ensure timely and quality delivery of those. - You will ensure open issues and hotly debated topics are surfaced in right internal/external forums to safeguard your team's roadmap to deliver most important things for the customersWhat ‘Think Big’ exists for you?- You have the opportunity to eliminate manual processes and decisions thereby increasing the auto-payment percentage and reduce risk of manual processing. Your team is uniquely placed to analyze various payment decisions and train ML models to automate those decisions for the future. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 2+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Our SFDC PMO/Program/Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC PMO/Program/Project Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success- Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 9 Years of work experience in IT Project implementation - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

XPO India Shared Services LLPESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5:8 responsibilities along with percentage of time associated with each).:15: Provide system and customer support to users, collaboration with both internal IT and business stakeholders.:15 : Monitor system and application performance; troubleshoot and resolve escalated issues.:60 : Managing resource, planning tasks, process improvement planning.:10 : Document Processes and controls.EDUCATION/EXPERIENCE:stylelist:style:type:square::Required Education/Experience: stylelist:style:type:circle::Bachelors degree stylelist:style:type:square::Desirable Education/Experience: stylelist:style:type:circle::6 years of direct experience with Oracle E:Business Suite (EBS):8 years of experience in IT solutions development:Strong knowledge of the Procure:to:Pay and Order:to:Cash processes.:Proven ability understanding of the functionality of multiple transportation:related systems.:Technical curiosity and the willingness to learn additional development tools and languages.:Working knowledge of query tools (PL/SQL, Toad, SQL Plus):Demonstrated knowledge of the IT software development life cycle methodologies and processesSUPERVISORY RESPONSIBILITIES: :Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.stylelist:style:type:circle::Establish and foster relationships with Business Stakeholders and IT Service Providers. :Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.:Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.stylelist:style:type:circle::Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans. :Closely work with ITs Internal Audit team and SOX partner to ensure ITGCs and SOX compliance. :Develop an:d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.:Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.stylelist:style:type:circle::Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth. :Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.:A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.stylelist:style:type:circle::Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.:Monitor, report and document system and performance issues. :Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.:Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.Help evolve our Change Management process to support DevOps.XPO India Shared Services LLP

DESCRIPTION Are you a senior technical leader who wants to own critical, highly scalable systems, and spur innovation? Can you attract and grow the engineering talent needed for those kinds of challenges? Are you skilled at managing complex projects that require interacting with both technical as well as business folks? The HYD Tax Software team, part of eCommerce Services at Amazon, owns core services in the tax software platform that generate tax invoicing at Amazon. We're at the intersection of software that can never go down and need to move at agile, internet speed. We're at the hub of Amazon's massive, worldwide service-oriented architecture. We are looking for a Software Development Manager who is excited about leading a talented team to innovate, tackle complex problems and operate a complex and mission critical system under extreme loads. We’re looking for a technical leader who can own a set of core services, own driving Operational Excellence for those services. This team will own a set of core tax services. The successful candidate is expected to be a technical manager who can deliver software and who understands and sets a high bar for all parts of the software development and deployment life cycle including: design, development, documentation, testing and operations. You must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast paced environment. We're looking for people who are smart and can get things done. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 3+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

DESCRIPTIONWould you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Tax Services is the place for you. Tax Services responsible for the tax calculation platform, we provide the core services that calculate the accurate amount of transactional taxes (sales tax and VAT) on Amazon. We thrive on providing the correct tax amounts to the customer at order time, and make sure audit records are stored safely to meet tax law requirements around the globe. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second, and each one needs to be right. We are looking for software engineers who thrive on complex problems and relish the challenge of operating complex and mission critical systems under extreme loads. Our systems manage hundreds of millions of records, and responds to millions of service requests per minute. Â Do you think you are up to the challenge? Or would you like to learn more and stretch your skills and career? We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience on a new consumer service. In this role you, will lead the definition, and shepherd the development, of new features as well as important optimizations to the service. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company. This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking aSAP S/4 HANA Project Manager to join our team in Hyderabad, Telangana, India.Role: SAP S/4 HANA Project Manager At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. A group company within NTT DATA currently seeks a "SAP S/4 HANA Project Manager" to join our teamResponsibilitiesOur SAP S/4 HANA Project Manager will work for a team chartered with the deployment of SAP S/4 HANA. Duties include but may not be limited to::Creation of SAP S/4 HANA Plans and schedules. Monitor, control Implementation Team and execution of the Team Plans and schedules, reporting issues, progress to Steering Committee.:Refine and implement project related standards, templates, and procedures. Ensure training of Team staff on the use of tools, templates, procedures, and standards as part of the S/4 HANA Deployment Effort:Lead cross:functional teams to understand current state, future state landscape, organizational, master data and business processes and requirements.:Lead configuration requirement efforts and work to ensure S/4 HANA settings meet customer requirements identified with customer.:Lead development of functional specification activities and interface effectively with the Development teams to translate Functional Specification documentation into Technical Specifications and the development of technical designs:Lead security teams to Identify local security requirements and the creation of necessary security profiles.:Work with the business to organize conference room pilot events designed to demonstrate the system post build (Configuration and Development) activities to showcase the incorporation and validate requirements.:Work with local management to plan and schedule participation of key stakeholders in testing activities. Provide leadership, guidance, and support during management of the execution of testing activities monitoring progress.:Work with Training team so they develop necessary training materials. Work with Training Factory to understand training content as part of Train the Trainer sessions. Work with local management to plan and schedule participation of key stakeholders in end user training activities.:Work with local management, Data Conversion team and Training team to plan and schedule cutover and go:live activities, identifying sequence of tasks, double entry, manual procedures, and load sequences involved.:Manage Deployment:related cutover and go:live activities.:Manage support post go:live, leading team to resolve post go:live issues.Years of Experience:Requires 9+ years of experience in SAP S/4 HANA and/or SAP ECC configuration and testing activities:Multiple (over 5) SAP implementation full life:cycle experience:Project Management and Team Leadership experienceEducation and Certifications:Undergraduate degree or equivalent combination of education and work experience.:Scrum Master and or Certified Project ManagerSkills:Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA:Solid analytical / problem solving skills:Agile Development methodologies such as Activate:Ability to evaluate IT and business challenges from a broad perspective.:Strong influencing and excellent communicati

Powering Positive Change(TM)Join Our Team at Maxeon: (Global Helpdesk Manager) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Global Helpdesk Manager, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting, and training representatives, and establishing customer service standards. The role requires a strong technical background, problem:solving, and excellent communication skills.Make Your Mark: How You Will Drive Change::Day:to:day management, resource planning and work allocation to meet agreed service levels.:Recruit, train and support help desk representatives and technicians:Set specific customer service standards:Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.:Contribute to improving customer support by actively responding to queries and handling complaints:Establish best practices and implement ITIL standards.:Analyze the business requirements of all departments to determine their technology needs:Develop daily, weekly, and monthly reports on help desk team's productivity:Define team goals and lead staff to achieving desired results, and while being accountable for team performance.:Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.:Develop and maintain knowledge base:Other tasks that will be assigned by the leader from time to timeYour Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent:Minimum 7 years' experience in Service Desk, IT call center handling, IT service delivery or related end user facing services:Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports:Experience as team lead managing a team of SD Agents work matters including their duty roster planning, issues, concerns, escalations, trainings etc:Strong planning skills and analytical:Common desktop hardware software knowledge, M365 services, Active Directory, network and system.:Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skillsLife at Maxeon: Beyond the JobAt Maxeon, we are committed to creating an environment

Lead a team of Renewal Managers, prioritizing both results and employee morale.Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists.Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time.Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services.Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise.Foster a vibrant and merit-based work culture that attracts top talent.Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting developmentMinimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experienceMinimum of 4 years of experience in a staff leadership position or relevant experiencePrior SaaS Customer Service or Account Management leadership a plusAbility to be flexible in work schedule including nightsExperience with HRIS, CRM and / or ATS is a plus