Vertical Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONAmazon's Customer Service (CS) team is seeking an exceptional planner who is passionate about the customer experience, who thinks/acts globally, and will set up headcount planning practices for an emerging new vertical within CS. This is an opportunity to be part of the growth story of the Social Media (SM) CS and Worldwide Capacity Planning (WWCP) teams. In this role, you will be work on SM capacity planning while supporting WWCS initiatives and strategy.The successful candidate will work in lock step with multiple business teams, SM Operations, Vertical Capacity planning teams, SM Program Management and Finance leadership.Key job responsibilities- Drive headcount planning and hiring strategy for SM by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness.- Partner with vertical planning teams to drive SM strategy, setup inspection mechanisms to ensure that business strategy is translated into WWCP plans. - Drive financial disciple and own the reporting and dive deep on financials. - Create new reporting and analytic opportunities by analyzing and understanding key planning processes- Coordinate with Operations, vertical planning teams, HR/Recruiting and Finance teams to analyze historical data and forecast headcount.- Support local site management teams to optimize staffing requirements- Thought leadership on integration of new products/services supported by CS and SM.A day in the lifeA day in life of SM headcount planner comprises of- Reviewing daily business performance on productivity metrices (AHT, SL, CPH, Occupancy and PTL) at various time horizon (daily, weekly, or monthly) for business against the plan. Analyzing variance and mitigation plan- Three to four hour per day will be part of scheduled meetings with vertical planners, stakeholders, and internal team to run the business.- Setting up, reviewing, and improving mechanisms to support nine different OUs spread across three regions.- Working on internal CP and SM wide initiatives and projects.About the teamSM Capacity planning (SMCP) team is part of WWCP team in CS. SMCP team is relatively new and is formed to support SMCS as a sub vertical with stores.Being a new team supporting a sub vertical we have opportunity to learn SM, how to go about setting up a sub vertical and work in partnership with Operations teams to make strategy, device operating plans and manage volatility as day to day running of business.It is always Day 1 in SMCP.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field- 3-5 years of relevant experience in a capacity planning function.PREFERRED QUALIFICATIONS- Master's degree in in mathematics, statistics, computer science, economics or related field Operations research or capacity planning experience - Advanced knowledge of MS excel and proficiency in MS office and other related applications.- Experience working with SAS, R, Python in a professional setting 3+ years SQL, Excel, and Access experience.- Basic/Working knowledge of Six Sigma tools and Lean techniques

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.