Support Account Manager Salary in Andhra Pradesh - PayScale

DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings(12:00 PM - 9:00 PM IST)The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment. Candidate should be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency. Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian

DESCRIPTIONIf you are looking for high impact, high growth opportunity with interesting engineering challenges in a fast-paced environment, this is the role for you. We have a number of untapped high impact engineering and business opportunities with high criticality for Amazon.What will you own?You will own managing and building a suite of systems critical in authorizing payments to carriers partnered with Amazon transportation businesses in shipping our packages. You embrace latest technologies to authorize payments of millions of packages in an automated manner. This requires building algorithms that are far from trivial and involves deep business understanding, tech acumen, mathematics and machine learning as well. You will work alongside stakeholders and product managers identifying cost-saving opportunities, create technical roadmap and manage a high-performing team of 8 to 12 engineers achieving those vision. Who we are?We, Transportation Financial Systems (TFS) are responsible for building technologies that support financial aspects for Amazon transportation. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands or requests per second and make decisions to pay billions of dollars a year and ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever-expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales not only with volume but also with the business models. We leverage cutting-edge technologies in big data, machine learning, real time analytics and high volume, low latency, high availability services.TFS is 100+ tech team across eight different platforms. We deal with problems of scale. Billions of dollars of spend is automated through our platforms and pipelines. We are a very fast growing org and we aggressively ramping up our team across all engineering roles. This position offers the opportunity to collaborate with our global product teams and customers across the world and other tech teams in the organization as we raise the bar in delivering innovation.Our engineering team is completely based out of India, and we build global solutions.We have a large product and tech roadmap and are significantly ramping our tech team to meet the next level of product requirements for Trans Finance.Key job responsibilitiesWhat will you own?- You will own managing a team of 8-12 developers within Transport Financial System. Your primary responsibility is to ensure growth of SDEs reporting to you via long term technical solves built by your team.- You will own roadmap for your tech area, in close collaboration with TFS Product Management and internal clients/stakeholders- You will own implementing company and org wide policies for health and security of our systems, and for managing Operational Load in running these systems at Amazon scale.- You are responsible for driving innovation and next-gen solution vision for your area in collaboration with Sr SDEs and PEsWhat interesting engineering problem will you solve?- You will own building scalable systems that can handle billions of transactions and payments every month- You will build long term solutions for handling large amount of data and reporting/analytics to meet stakeholders' needsWhat large scale program opportunities you will have?- You will own the partner relationship with our stakeholders and business partners to influence the roadmap, and deliver as per agreed upon plan- You will work closely with principal product managers and business leaders in prioritizing work and ensure timely and quality delivery of those. - You will ensure open issues and hotly debated topics are surfaced in right internal/external forums to safeguard your team's roadmap to deliver most important things for the customersWhat ‘Think Big’ exists for you?- You have the opportunity to eliminate manual processes and decisions thereby increasing the auto-payment percentage and reduce risk of manual processing. Your team is uniquely placed to analyze various payment decisions and train ML models to automate those decisions for the future. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 2+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.

DESCRIPTIONAmazon gives individuals or businesses the chance to sell their products on the Amazon platform through the Amazon Marketplace. This Marketplace is used by more than a million vendors globally, which helps Amazon succeed. By utilizing a variety of tools and initiatives, we help new Sellers succeed by removing obstacles and supporting them from the moment they launch on Amazon.Key Responsibilities:• Contacting Sellers to fast track their onboarding procedure, by notifying them on the required/missing documents for onboarding.• Providing Sellers with white-glove support to book their first shipment through calls and emails.• Increase the shipping frequency of Sellers by continuously monitoring their activity and nudge them in case they are dormant. • Maintaining a good seller relationship to assist sellers with any blocker when cross-bordering their goods between European countries and providing a great seller experience.• Managing and driving the growth of the Sellers business by providing market place ASIN level recommendation and delivering on key business opportunities for Sellers• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.A day in the lifeYour day will progress driving seller engagement to help selling partners increase their cross border shipment thereby directly increasing their sales business. This is done by closely working with them to make their first and subsequent shipments using EU Compliance processes to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.About the teamIN Compliance is one of the strategic team under Seller enablement growth org, ISS. This team aims to enable SPs be compliant (VAT, Environment, product compliance etc) while selling on Amazon EU region. Team engages with SPs on day to-day basis, de-risk their account issues, unblocks stage-wise issues and guides them to complete the essential steps for each stage in compliance needs.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS Platforms

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.

DESCRIPTIONDo you want to be instrumental in the success of some of Amazon’s strategic and highly impactful projects? Amazon’s Finance Operations Payroll team has an immediate opening for a seasoned Program Delivery Manager (PDM), whose experience illustrates a clear ability to drive business decisions based on data analytics, manage stakeholder engagements, and drive complex projects to meet medium and long-term business needs.The Program Delivery Manager is self-driven, and goal-oriented leader with a focus in delivering business solutions that meets the users’ needs. Payroll industry expertise is preferred.The Program Delivery function is within the Payroll team (Finance Operations) and as such this position will work with Leadership in Payroll Operations as well as Vendor Management (VM) and Operational Excellence (OE) functions within Payroll to build and maintain programs and will support managing regional and country payroll project portfolios, stakeholder engagement, management of dependencies of interrelated projects, expanding regional and country specific knowledge base. In addition, PDM will support management of the global project delivery for high impact Payroll projects in partnership with the relevant stakeholders. Key job responsibilities• Ability to build strong relationships with stakeholders and key partners for the program.• Act as a functional senior leader in coordinating project related activities and project managers on the level of subregion or country. • Lead programs and projects for Payroll of high complexity e.g. new vendor transitions, transformation projects, integration projects, or expansion projects. • Work along with Payroll Operations, vendors, and internal teams to develop and constantly evolve mechanism to control programs and portfolios. • Identifies synergies and advocates best practices to improve program delivery function• Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide stakeholders toward an objectiveA day in the lifeSenior Program Manager drives key project initiatives in given country or sub- region. As a Program Delivery Leader interacts with Payroll Operations Managers and teams and constantly develops mechanism to improve customer experience and maintains governance structure to provide clear picture of all project related initiatives within assigned scope of markets. Looks for opportunities and best practices to enhance the program delivery. Build, maintains and contributes to Program delivery tools and frameworks. About the teamAPAC Payroll Program Delivery team is a part of global team that provides support to wide Payroll organization on a mission to pay our employees accurately and on time. We initiate and lead wide range of Payroll related project and programs often coordinating initiatives including multiple stakeholders, teams and technologies. As part of Payroll Transformation organization our team leads and contributes to creation of frameworks, mechanisms and tools to constantly improve the way we deliver initiatives and projects. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experiencePREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Powering Positive Change(TM)Join Our Team at Maxeon: (Global Helpdesk Manager) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Global Helpdesk Manager, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting, and training representatives, and establishing customer service standards. The role requires a strong technical background, problem:solving, and excellent communication skills.Make Your Mark: How You Will Drive Change::Day:to:day management, resource planning and work allocation to meet agreed service levels.:Recruit, train and support help desk representatives and technicians:Set specific customer service standards:Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.:Contribute to improving customer support by actively responding to queries and handling complaints:Establish best practices and implement ITIL standards.:Analyze the business requirements of all departments to determine their technology needs:Develop daily, weekly, and monthly reports on help desk team's productivity:Define team goals and lead staff to achieving desired results, and while being accountable for team performance.:Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.:Develop and maintain knowledge base:Other tasks that will be assigned by the leader from time to timeYour Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent:Minimum 7 years' experience in Service Desk, IT call center handling, IT service delivery or related end user facing services:Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports:Experience as team lead managing a team of SD Agents work matters including their duty roster planning, issues, concerns, escalations, trainings etc:Strong planning skills and analytical:Common desktop hardware software knowledge, M365 services, Active Directory, network and system.:Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skillsLife at Maxeon: Beyond the JobAt Maxeon, we are committed to creating an environment

DESCRIPTIONThe Business Intelligence Engineer will own a high-visibility, growth in a dynamic, entrepreneurial analytics team. We are seeking an exceptionally talented, visionary and deeply focused BI Engineer with outstanding analytical skills who build some of the largest reporting objects in the Accounts Receivable BI space, contribute to business outcomes by analytics while also providing support engineering services to our managed Tableau . This is a unique early-stage opportunity to build one of the largest Finance Operations BI environments of present day. The role holder will build their know-how rapidly and thrive in Amazon's high paced, Day 1 culture. Key job responsibilities- Build scalable analytics solutions leveraging the defined tech stack- Optimize and organize data pipelines into the visualization environment- Collaborate with business users on requirements, objectives and measures- Access large scale data and use analytical tools - Provide input and recommendations on technical issues to data engineering and software engineering teams - Contribute to data design, data modelling and data extracts/transforms - Work in a genuinely global environment, across various functional teams- Own the governance of global areas of data and metrics- Build and manage Tableau workbooksA day in the lifeThe BI Engineer will be in charge of building a high performing analytics products relying on the native AWS tech stack, SQL, Tableau, Python. The role will focus on performance optimisation and data governance. The BIE will build one of the largest Finance Operations analytics environment on Earth. The BIE will drive the development of reporting and analytics across the global portfolio of businesses and processes; and produce data, reports and analyses for decision making, metrics management and more. The role will be savvy at the use of Tableau; architect and build the pipeline towards it. The BIE will optimise user experience by creating excellent visualisation performance.About the teamGlobal Accounts Receivable is in charge of all AR processes across Amazon's businesses and geographies. Global AR, Data Analytics (GARDA) supports all decisions in AR. GARDA’s mission is to drive a world class Order-to-Cash cycle by providing timely data, insights and predictions to our leadership and operations teams. In close cooperation with our stakeholders, we agree and build uniform metrics; use data from a ‘single source of truth’; provide automated, self-service, standard reporting; and build predictive analytics. Our topmost ambition is to actively contribute to the improvement of Amazon's Free Cash Flow by value-adding analytics. Our success is built on users' trust in our data and the reliability of our analytics tools.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)- Experience with scripting language (e.g., Python, Java, or R)PREFERRED QUALIFICATIONS- Knowledge of data modeling and data pipeline design- Experience with statistical analysis, co-relation analysis

DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. This is a unique opportunity to combine sales experience with marketing automation and product development. You will be helping new Sellers interested in selling on Amazon from all Product Categories by proposing various programs that meet Sellers’ needs (e.g., Fulfillment by Amazon, Sponsored Product ads, Brand Registry, Seller Powered Coupon, and Deals). In this role, you will be expected to think analytically and problem solve in a fast-paced, dynamic environment and balance multiple and often conflicting priorities. You will communicate with peers doing a similar role as well as cross functionally. The ability to manage a valuable prospect list is vital; candidates must be comfortable prospecting, cold-calling, and negotiating via phone.Key job responsibilitiesLead a team of account managers and manage program independently • Analyze Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements• Lead a team of Account Managers to meet Seller recruitment goals (launches/Revenue/program adoption etc.)• Uses data to provide insights to business leaders, and is able to effectively represent the function in various forums.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. • Managing and driving the growth of the Sellers’ business by driving adoption of programs that accelerate their revenue such as Fulfillment by Amazon, Sponsored Product ads, Seller Powered Coupon, and Deals• Managing key improvement initiatives and projects: driving efficiencies through tools and processes, simplifying SOPs, improving Seller educational content, and identifying blockers in registration, while working with the relevant internal team members global partners.• Manage prioritization and trade-offs across Seller experience, performance, and operational load.• Attention to detail and high capability to work on different projects in parallel• The ability to work in a fast paced environment and deal with ambiguity About the teamThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. We at International Seller Growth team, provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience- Bachelor's degree- Experience with sales CRM tools such as Salesforce or similar software- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- 3+ years of experience in e-commerce in sales/ Account management/ CategoryPREFERRED QUALIFICATIONS- Experience working closely with international teams- Experience identifying opportunities for improvement and simplifying and improving existing processes

Lead a team of Renewal Managers, prioritizing both results and employee morale.Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists.Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time.Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services.Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise.Foster a vibrant and merit-based work culture that attracts top talent.Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting developmentMinimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experienceMinimum of 4 years of experience in a staff leadership position or relevant experiencePrior SaaS Customer Service or Account Management leadership a plusAbility to be flexible in work schedule including nightsExperience with HRIS, CRM and / or ATS is a plus