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Area Manager
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Proactively identify and lead process improvement initiatives and Lean tools Other requirements: • Direct management experience for employees and their performance • Experience with performance metrics and process improvement (how, when, who) • Candidates must be flexible to work weekends and/or overnight shifts regularly Key job responsibilitiesAmazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.• Proactively identify and lead process improvement initiatives and Lean toolsOther requirements:• Direct management experience for employees and their performance• Experience with performance metrics and process improvement (how, when, who)• Candidates must be flexible to work weekends and/or overnight shifts regularly We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can push and pull wheeled dollies loaded with products up to 100 pounds during shiftsPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience
Sr. Program Manager
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.Amazon has great opportunities for professionals wishing to pursue a career as a leader in finance Operations. We know that learning through experience is what transforms talented people into great leaders. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our transportation teams worldwide. Our Finance Managers work with multiple sites, they help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.Transportation Controllership is focused on providing program management leadership for a dynamic and rapidly growing Transportation business. You will work with stakeholders in Accounting, Finance, Tech and various transportation organizations to Review and assesses risk management policies and structure, makes recommendations and implements modifications and improvements in to 3P transportation auditing space.This is the perfect position with someone who possess project management experience preferably with a systems/tools component, excellent analytical skills, and have a track record of delivering projects in a complex and ambiguous environment. You will require good project management skills, strategic thinking, relationship building, problem solving, and communication skills. A track record of on-time delivery of projects coupled with good in operate independently are the key to success of this role. You will help develop effective milestones and launch schedules for this work. The ideal candidate will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate.Job Responsibilities include:· Review and Assess the current risk management policies and procedures.· Recommendations and E2E implementation of risk management solutions derived from assessment stage.· Communicate with stakeholders, leaders, users, and technical teams to collect requirements, evaluate and recommend alternatives, develop processes and tools and provide updates on intermittent milestones· Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep the projects moving forward· Work with stakeholders across the transportation teams to uncover dependencies and create action plans around those dependencies· Working with Accounting, Auditing, Finance and business to solve project requirements· Create a “learn by doing” environment by engaging with business and technology to promote and encourage continued customer focusWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Account Mgmt Associate- DE
Amazon, Hyderabad, TS, IN
DESCRIPTION*Minimum B2.2 level German Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - German Certification: B2.2 and above level. Excellent communication skills in written and oral German - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellencePREFERRED QUALIFICATIONS - German Certification: B2.2 and above level. Excellent communication skills in written and oral German. - Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellence
Account Manager- Italian
Amazon, Hyderabad, TS, IN
DESCRIPTION*Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred*Work Timings - Monday to Friday; European Timings(12:00 PM - 9:00 PM IST)The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment. Candidate should be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency. Key job responsibilities- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon - Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams - Working with Sellers to improve operational aspects of their business in providing a great consumer experience - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Italian Certification: B2.2 and above level. Excellent communication skills in written and oral Italian
Account Manager I, EU Compliance
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon gives individuals or businesses the chance to sell their products on the Amazon platform through the Amazon Marketplace. This Marketplace is used by more than a million vendors globally, which helps Amazon succeed. By utilizing a variety of tools and initiatives, we help new Sellers succeed by removing obstacles and supporting them from the moment they launch on Amazon.Key Responsibilities:• Contacting Sellers to fast track their onboarding procedure, by notifying them on the required/missing documents for onboarding.• Providing Sellers with white-glove support to book their first shipment through calls and emails.• Increase the shipping frequency of Sellers by continuously monitoring their activity and nudge them in case they are dormant. • Maintaining a good seller relationship to assist sellers with any blocker when cross-bordering their goods between European countries and providing a great seller experience.• Managing and driving the growth of the Sellers business by providing market place ASIN level recommendation and delivering on key business opportunities for Sellers• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.A day in the lifeYour day will progress driving seller engagement to help selling partners increase their cross border shipment thereby directly increasing their sales business. This is done by closely working with them to make their first and subsequent shipments using EU Compliance processes to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.About the teamIN Compliance is one of the strategic team under Seller enablement growth org, ISS. This team aims to enable SPs be compliant (VAT, Environment, product compliance etc) while selling on Amazon EU region. Team engages with SPs on day to-day basis, de-risk their account issues, unblocks stage-wise issues and guides them to complete the essential steps for each stage in compliance needs.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS Platforms
Account Manager I
Amazon, Hyderabad, TS, IN
DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. This is a unique opportunity to combine sales experience with marketing automation and product development. You will be helping new Sellers interested in selling on Amazon from all Product Categories by proposing various programs that meet Sellers’ needs (e.g., Fulfillment by Amazon, Sponsored Product ads, Brand Registry, Seller Powered Coupon, and Deals). In this role, you will be expected to think analytically and problem solve in a fast-paced, dynamic environment and balance multiple and often conflicting priorities. You will communicate with peers doing a similar role as well as cross functionally. The ability to manage a valuable prospect list is vital; candidates must be comfortable prospecting, cold-calling, and negotiating via phone.Key job responsibilitiesLead a team of account managers and manage program independently • Analyze Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements• Lead a team of Account Managers to meet Seller recruitment goals (launches/Revenue/program adoption etc.)• Uses data to provide insights to business leaders, and is able to effectively represent the function in various forums.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. • Managing and driving the growth of the Sellers’ business by driving adoption of programs that accelerate their revenue such as Fulfillment by Amazon, Sponsored Product ads, Seller Powered Coupon, and Deals• Managing key improvement initiatives and projects: driving efficiencies through tools and processes, simplifying SOPs, improving Seller educational content, and identifying blockers in registration, while working with the relevant internal team members global partners.• Manage prioritization and trade-offs across Seller experience, performance, and operational load.• Attention to detail and high capability to work on different projects in parallel• The ability to work in a fast paced environment and deal with ambiguity About the teamThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. We at International Seller Growth team, provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience- Bachelor's degree- Experience with sales CRM tools such as Salesforce or similar software- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- 3+ years of experience in e-commerce in sales/ Account management/ CategoryPREFERRED QUALIFICATIONS- Experience working closely with international teams- Experience identifying opportunities for improvement and simplifying and improving existing processes
Program Manager I, ROC Central, Linehaul
Amazon, Hyderabad, TS, IN
DESCRIPTIONWe have an exciting opportunity for an ambitious and experienced Compliance Manager to join our team, supporting EU and NA Surface Transportation. The Program Manager I will be responsible to understand our compliance obligations and ensure business partners are aware of what they mean. This role is not just about knowing about what is happening today but also looking ahead to what is coming up tomorrow and taking proactive steps to minimize impact to Operations and most importantly our customers. You will partner with risk teams, Operation Leaders, and Tech Teams to name a few. You will have the chance to really make your mark in a highly visible role, solving complex problems in a fast-changing environment across more than 25 countries. If this sounds like what you would be looking for in your next role, we would love for you to join us!Key job responsibilities• Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress• Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific prevention processes, tools, and policies• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the futureNew Launch support: work with key stakeholders and Project teams to ensure all R&C related requirements are met and solution designed for a new launch is 100% compliant from Day 1. – Ongoing compliance: Design audit strategy of high-risk processes. Partner with business to conduct these audits to identify compliance violations and design mitigation through product/process solutions. Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues. Seeking opportunities and anticipating challenges/obstacles our compliance teams could face as the global business, regulatory landscape, and technical capabilities evolve. And work with team to address those challenges. You will ensure any non-compliance risks are documented in the Surface Transportation risk register with clear mitigation plans in place to resolve and effective reporting to Leadership. -Relationship management: working collaboratively and transparently with leadership, Operations and tech teams, to ensure alignment between core business priorities and compliance priorities. Policy Standardization and Simplification to meet customer needs and compliance requirements. You will keep apprised of trends, best practice and upcoming changes which may impact EU Surface Transportation We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ Years experience with project/program management working with cross-functional teams- 2+ years experience using data and metrics to drive improvements- Experience in Supply chain Management- Experience in investigations, Risk Management- Experience managing relationships with stakeholders, and working on, and delivering projects in the face of ambiguity- Experience preparing reports identifying findings and providing recommended remediation strategies and solutionsPREFERRED QUALIFICATIONS- Bachelor’s Degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases- Experience building processes, project management, and schedules