We are looking for a "AVP : Product Management"for one of our esteemed Clients for Hyderabad,India Location.Job Requirement:Defining the product road map (short term release plans and long term vision)Gathering business requirements and creating the functional specificationsPrioritization of features and issuesManaging the entire release management process including progress monitoring with engineering and QA teamsEnsuring all deliverable are met on time and with expected qualityMonitor and measure launched products and feed learnings back into product development processOwnership of all product deliverable like documentation, marketing collateral's, release training's, external debriefings.Identifying new opportunities, maximize new revenue and meet renewal targets.Strong understanding of recent and emerging IT trends and technical architecture.Must Have:10+ years of product management experience, preferably for B2B SaaS products.Ability to manage teams and build close relationships with different team members.Strong customer and stakeholder empathy.You must be able to analyse a problem/feature/requirement from the perspective of multiple stakeholders.Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements.Bachelors in computer science with an MBA from recognized institutes.Nice to haveKnowledge of emerging trends in customer communications, customer engagement, SMS and voice, OTT messaging, web technologies, connected devices, etc.

Urgently Required Project Manager (System Development) for Bahrain

, Hyderabad

Greetings from VAM SYSTEMS…. VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. We offers a comprehensive list of services in the field of IT infrastructure m

Technical Program Manager II

Microsoft Games, Hyderabad, Any

Do you want to be part of the team building Microsoft Azure? Are you passionate about cloud computing, large-scale distributed systems, and working on industry-leading technology at a massive scale? Does the opportunity to play a critical role in driving tremendous growth in the Azure business excite you? Come join the Azure Storage team who are building the data foundation for all Microsoft services including Azure, Microsoft 365, Xbox, as well as those for other Fortune 100 companies. You can be part of a strategic team with Microsoft-wide and industry-wide impact. We are looking for a Technical Program Manager II who will help maximize value for Azure Storage customers. You will do so by driving large-scale initiatives involving multiple teams in the areas of security and compliance. You will have deep understanding of the complexities of systems and orchestrate across large teams of engineers to deliver results. The ideal candidate is passionate about security and compliance areas and is willing to learn about the related latest developments. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Drive complex programs/projects in security and compliance, working with diverse stakeholders. Develop project/feature roadmap, plan and timeline, and drive execution across all stages of product lifecycle, and ensure visibility on progress for all stakeholders, highlighting accomplishments, issues, risk and blockers. Engage with customers and partners to understand customer scenarios, gather requirements, review specs, share preview builds, and get feedback. Define product feature functional requirements and customer experience, and iterate on design with Engineering. Build consensus across all internal/external partners to achieve defined goals and vision for projects/product features. Monitor feature usage and customer adoption. Identify short-and long-term investment opportunities, evaluating trade-offs, and driving the product roadmap. QualificationsRequired Qualifications: Bachelor's Degree in Computer Science, Engineering, or related disciplines AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. 2+ years of experience in hyperscale cloud technologies (Azure, AWS, Google), AND security; AND customer-centric and data-driven insights creation, strategy definition, and experimentation; AND design, delivery, and iteration on complex projects with a diverse set of stakeholders; AND developing product roadmaps to deliver customer and business value across products and services. Other Qualifications: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). 4+ years of experience managing cross-functional and/or cross-team projects. Proficiency in Cloud technologies and services delivered by hyperscale cloud providers ((Azure, AWS, Google). Experience in Storage Technologies, Security, and Compliance. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. #azurecorejobsSalary: . Date posted: 04/05/2024 03:17 AM

Manager, Salesforce Technical Consulting - Health & Insurance Industry

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

Manager II, Catalog, Listing Services

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 5+ years of team management experience- Experience leading process improvements- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries- 5+ years of program or project management experience- B.Tech/M.Tech with post qualification experience of 7+ yrs.DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, millions of Sellers use our Marketplaces and, thereby, contribute to the success of Amazon. We continue to aggressively worldwide. ISS Listing Services is a central function across International Seller Services (ISS) org to enable resolution of listing blockers for Selling Partners (SP) and partner internal teams. We envision to become the "go-to team" for Selling Partners, Account Managers, Selection, Tech and other internal teams to enable programs and products aimed at providing seamless listing experience on Amazon marketplaces WW. Our programs are guided through 3 main pillars - (1) Selection Recovery Solutions - aimed at building solutions to recover selection that is impacted due to various gaps in listing tools, (2) Services to improve Strategic Seller listing experience - aimed at implementing programmatic solutions to reduce listing friction for identified Sellers (ex: Brand Owners), new marketplace launch, cross-listing selection etc., (3) Product collaboration to improve Seller experience at scale - aimed at collaborating with relevant product teams for improving listing tools and enabling high quality selection on Amazon. Key Responsibilities:(1) Establish scalable processes to execute/manage programs (2) Work with multiple stakeholders including Account managers, product teams, program owners to define/implement initiatives.(3) Developing mechanisms to collect/surface voice of Sellers, product improvement ideas and work with leadership to influence product team to prioritize them in roadmap.(4) Contribute to developing a 3-year vision and roadmap for the team.(5) Manage staffing/schedules, quality and Change/Kaizen initiatives.(6) Write documents, own and drive monthly/weekly business reviews with stakeholders WW.(7) lead, coach and mentor team through regular one-on-ones that focus on improving performance metrics and career growth.(8) Participate in hiring/building the team & raising the bar in hiring.Basic qualifications:(1) Excellent communication skills in written and spoken English with the ability to face stakeholders and partners in a professional and mature manner. (2) Experience in program management or Catalog systems/processes in the consumer Internet space.(3) B.Tech/M.Tech with post qualification experience of 7+ yrs. (3) Proven ability to manage reporting and analysis.(4) Ability to work with IT systems, understand and work with SQL/DW.(5) Comfort in rolling up sleeves to perform quantitative analysis and reach sound conclusions.(6) Demonstrated ability to lead, develop, and manage a group of people. (7) Demonstrated ability to deliver a positive Seller/customer experience. (8) Ability to support Business and provide solutions to Seller/customer pain points. (9) Ability to adapt well to changing circumstances, direction and strategy. Preferred qualifications:(1) M.B.A from top tier B-school having relevant people management experience. (2) Experience working directly with technical teams. (3) Strong time-management skills; ability to thrive in a fast-paced environment and to manage multiple, competing priorities. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of data mining using SQLSalary: . Date posted: 04/06/2024 09:31 AM

Service Manager, Benefits, Service Excellence

Amazon, Hyderabad, TS, IN

DESCRIPTIONWould you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Are you passionate about building creative solutions in HR programs? Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values? Getting interested - please read on! We are looking for a Manager who will be responsible to lead a quality audit and specialty services team. Leader of this team will supervise team members performing quality audits on benefit administration processes involving enrollments and payroll files/data globally. The ideal candidate should be detail oriented, organized planner with demonstrated ability to build and lead a team. The role needs relentless advocacy of customer pain points and challenging the status – quo. The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision. As such, the candidate must be skilled at anticipating problems, creating contingency plans and managing multiple priorities. Job Responsibilities: · Lead team of auditors undertaking Employee quality audits of payroll and processes to ensure there are no inaccuracies · Manage workload of team members and ensure timely completion of audits/reconciliations/projects · Track, monitor and report metrics to the relevant stakeholders and senior management · Accountable for timely completion of reconciliation of all assigned projects as per defined timelines · Handle escalation queries/guide team on reconciliation requirements. · Provide people management support effectively resolving conflicts. · Interact with relevant stakeholders to co-ordinate reconciliation related activities. · Collate, analyze data, identify anomalies and ensure relevant rectifications. · Prepare and organize supporting documentation for audits. · Ensure processing of rectification entries. · Take initiative on resolution of issues/dependencies with relevant stakeholders and follow through to logical closure. · Develop understanding of related processes and inter-dependability between teams, have broad understanding of underlying data structures. · Interact with customers as and when required and submit necessary proposals. Work in tandem with Project Managers to achieve stated deliverables per client agreement. · Prepare status/summary reports for internal circulation. · Envision scope for more effective performance of prescribed responsibilities through enhancements, technical or otherwise. Resolve concerns raised by team/escalate at appropriate levels. · Ability to prioritize & multi task successfully to ensure deadlines are met. · Effective team player ensuring the team goals are achieved through collaboration. Basic Qualifications · 10+ years experience in benefits program development, equity compensation, administration and service delivery in a global organization. · Applicant need to be in People Management role and should have minimum 5+ years of experience in the same role. · Bachelor’s degree is a must. · Master’s degree and relevant certifications a plus Preferred Qualifications · Knowledge of Benefits . · Knowledge of general audit/reconciliation practices and principles. · MS Office skills, specifically Excel and Access. · Communication skills - verbal and written. · Ability to handle multiple assignments. · Attention to detail and organizational skills. · Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards. · Understand development needs of sub-ordinates and address the same while maintaining high motivation levels. · General HR practices knowledge and knowledge of HR regulations. · Able to work in fast-paced environment. · Project management leadership skills. · Ability to manage escalations to resolution. · Able to audit self and others for a very high level of accuracy. · Ability to develop internal and external facing analytics to drive change within the organization and support departmental goalsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of leading a team with experience in hiring and developing talent experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced levelPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience

Senior Technical Program Manager - Amazon FinTech

Amazon, Hyderabad, TS, IN

DESCRIPTIONFinTech Workplace is a productivity platform designed to ease the process of uncovering and automating repetitive business processes. It eliminates the need for tedious ‘swivel chair’ work of switching between multiple, incompatible, inconsistent systems repeatedly and transforms it into a single-click experience. With Workplace, operations analysts can discover and accelerate the execution of mundane tasks, re-balance the workload, and focus on more strategic, high value work. In 2023, Workplace saved hundreds of manual hours across FGBS and non FGBS teams such as Advertisement, Amazon Pay, AWS Sales and PXT. (Read more on Inside Amazon: https://news.a2z.com/contents/36297837)Workplace is looking for a an experienced Senior Technical Program Manager with strong track record of driving cross-organization programs in a tech setup. This is a high-visibility role which will directly impact multiple Amazon business lines. Our ideal candidate thrives in a fast-paced environment, relishes interacting with a large customer base and enjoys simplifying and solving diverse and complex business processes. As part of a rapidly growing team, this role offers plenty of opportunity to learn, have an impact, and grow.Along with building platform features, Workplace team is also responsible for automating business processes across Amazon business lines using a combination of UI Automation and AWS capabilities to meet the business scale. As a Senior Technical Program Manager, you will liaison between globally distributed partners such as program managers, product managers, technology to deliver hundreds of complex automations. These partners can be part of Finance and Amazon business lines like Tax, Accounting, Legal, PXT etc. As a passionate program leader you will be directly responsible for thousands of hours of productivity and reduced cost to serve for Amazon businesses. To ensure success of the programs and meet the scale of automations, you will oversee, articulate the gap between teams, processes, and system architectures and ensure classic failure modes (requirements not complete, ineffective cross-team collaboration) are avoided. As a data-driven leader, you regularly review key metrics ensuring they are aligned with Workplace goals mitigating risks and eliminating impediments. You also understand cross-cutting systems and services in Workplace platform, their architectural limitations and boundary conditions. You proactive identify and mitigate risks in these systems to ensure smooth and timely delivery of process automations.About the teamFinTech’s charter is to enable Finance & Global Business Services teams to support the growth, expansion, and restructuring of Amazon's businesses. We are in a unique position to look across FGBS to provide integrated solutions which satisfy the needs of multiple businesses. As Amazon continues to grow by expanding to new geographies, growing in existing geographies, adding new businesses, and acquiring new subsidiaries, it is vital that our financial technology solutions scale economically.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definitionPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Technical Program Manager-III

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWould you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Tax Services is the place for you. Tax Services responsible for the tax calculation platform, we provide the core services that calculate the accurate amount of transactional taxes (sales tax and VAT) on Amazon. We thrive on providing the correct tax amounts to the customer at order time, and make sure audit records are stored safely to meet tax law requirements around the globe. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second, and each one needs to be right. We are looking for software engineers who thrive on complex problems and relish the challenge of operating complex and mission critical systems under extreme loads. Our systems manage hundreds of millions of records, and responds to millions of service requests per minute. Ã, Do you think you are up to the challenge? Or would you like to learn more and stretch your skills and career?We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience on a new consumer service. In this role you, will lead the definition, and shepherd the development, of new features as well as important optimizations to the service. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company. This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/16/2024 10:14 PM

Engineering Manager - SaaS MNC - Hyderabad

Michael Page, Hyderabad

The Engineering Manager will be responsible for:Collaborating with the Talent team to efficiently acquire and retain human resources to support the team's mission, while taking ownership of the selection processCultivating an enjoyable and dynamic work environment, fostering a merit-based culture that is attracting top talent in the industryPromoting a highly engaged and dedicated work atmosphere by implementing objective-setting and performance management proceduresGuiding and mentoring the team, providing appropriate training and development opportunities, and removing obstacles to enhance team performanceEstablishing annual team objectives aligned with the overall departmental goalsEnsuring that the team is executing tasks in accordance with the departmental strategy and annual objectivesDeveloping, updating, and revising departmental Standard Operating Procedures (SOPs) with Director-level approvalGuaranteeing adherence to established processes and Service Level Agreements (SLAs) by the teamAddressing and resolving any gaps or issues within the teamCreating and managing procedures for handling customer issues, ensuring that the department is maintaining service and productivity standardsCollaborating with various functional areas within the Labs department to currently optimize Agile team performance and achieve product roadmap milestonesBachelor's or Master's degree in Engineering or a related field with at least 10+ years experience professional experienceProven experience as an Engineering Manager or in a similar leadership role, with a track record of successfully leading engineering teamsStrong technical background Excellent leadership and communication skills