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QA Analyst
, Hyderabad, Telangana
Job DescriptionQA Manual Analyst - Capital Markets EquitiesTCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.The customer - LSEG (London Stock exchange group) is a leading global financial markets infrastructure and data group, also they are dedicated partners with a deep commitment to excellence, delivering value for their customers. They are leaders in data and analytics, risk, collateral and processing solutions, capital formation and trade execution. With them you get the level of influence and opportunity that youd have at a startup, combined with the large-scale impact of working at a global company.LSEG is a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, this is a place where everyone can grow, develop, and fulfil your potential with purposeful careers.Job Description:Experience: 5 Years to 8 YearsLocation: HyderabadMust have: Bachelors degree in Computer Science/Engineering or related field or equivalent professional qualification. Minimum of 5-year hands on experience in Software development life cycle, preferably in testing multi-tiered applications. Minimum of 2-year experience in Scala or Java Minimum of 1-year experience on Linux / UNIX environment. Minimum of 2-year experience in testing backend applications build on RestAPIs Minimum of 2-year experience using SQL Minimum of 1-year experience in analysing large volumes of data to prepare test data. Experience in reviewing test plans Demonstrate a clear understanding of standard software QA processes and methodologies. Ability to grasp technical and domain knowledge quickly is critical. High attention to details and strong communication skills with ability to work under pressure. Ability to train and mentor junior QA team members. Proficient in using Jira/Confluence Practices Agile principlesGood to Have: Experience in testing applications deployed in cloud ( AWS). Build, maintain and update automated test scripts based on the test cases. Experience in Capital Markets domain/ market surveillance systems. Experience in designing and writing test automation scripts using Java/Python/JavaScript coding language Experience using FIX protocol Realtime system experience Integration testing with upstream /downstream systems External teams (thinking external market teams like Quant house/Vela)Key Responsibilities:The QA Manual Analyst is a member of the Agile Team responsible for testing software developed for Capital Markets Equities Products; they apply business requirements and knowledge of software testing lifecycles to guide the testing of complex software products or customer solutions. The QA Analyst contributes through their technical expertise and talent development. They work as a part of a Scrum team utilizing Continuous Integration and Behavior Driven Development and adopting DevOps practices.Detailed Responsibilities: Study requirement specifications and raise clarifications to business analysts and customers. Able to document processes and share knowledge (helping to build up the knowledge in LSEG that we are currently dependent on EP for) Build, maintain and update test scenarios and test cases based on the requirement specifications. Able to understand business logics (alert logics) written in Scala identify test scenarios/edge cases. Report results of automated and manual tests. Troubleshoot issues in automated test scripts. Report issues and anomalies in the system in the issue tracking system. Communicate any unforeseen issues thats affecting own work to leads on time. Provide daily, weekly status updates to leads and managers. Act as a lead for the other QA team members. Create and build test plans, estimates and improvements to test process. Review QA project artefacts including Test scenarios, Test Scripts, Defect reports and Status reports. Research into new QA tools methodologies and suggest improvements to the team.LocationHyderabadJob FunctionTECHNOLOGYRoleAnalystJob Id266266Desired SkillsAWS | Java | Linux | Scala | SQL | Unix | Jira AdminDesired Candidate ProfileQualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF ENGINEERING, MASTER OF COMPUTER APPLICATION, MASTER OF ENGINEERING
AHS Specialist, Account Health Support
Amazon, Hyderabad, TS, IN
DESCRIPTIONAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.Position description: Account Health Support (AHS) Specialist Location: Hyderabad, India Language requirements: English & Hindi Process type: Voice Process (Inbound and Outbound Calling) with North America SellersShift requirements: Night Shifts and Rotational week offs (should be flexible to work as per business requirements)The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience. As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing. Key job responsibilities Meets predetermined and assigned productivity targets and quality standards Achieves quality (quality audits), while maintaining productivity (tasks per hour) Considers the impact these goals have on the Seller, the Buyer, and the Company Works in accordance with the SOP's to provide consistent and great Seller experience on each and every contact Understands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows May perform tasks which are not guided by established policies and procedures Leverages appropriate tools and applications to dive deep into investigation issues using data Demonstrates flexibility to transition within queues and understands/adheres to workflow directions Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum Proactively communicates with management for any time off request Handles every work-item as per SOP and works on task in FIFO order (first in, first out) Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally Help develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviewsA day in the lifeA day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated. About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce- Ability to maintain high levels of confidentiality and data security standardsPREFERRED QUALIFICATIONS- 1+ years of customer service experience
Manager - Disclosure of Interest
JPMorgan Chase, Hyderabad, Any
Job Title: Disclosure of Interest Officer - Disclosure of Interest (DOI) Job Title: Hyderabad, Telangana, IndiaShort Job Description:You will part of the compliance Disclosure of interest team. The DOI personnel will work with the global teams in managing the regulatory mandate of complying with Substantial shareholder disclosures, Short sell reporting, Takeover panel reporting, industry, foreign ownership & state statues limits. Partner & deliver cooperatively with the other global stakeholders to identify the accurate global regulatory obligations, monitor, track, evidence, disclose, and develop appropriate policies, procedures, and processes to monitor, control and mitigate the associated risks. Disclosure of Interest (DOI) team is part of JPMorgan's Compliance organization.Posting Description:Welcome to JP Morgan Chase. Are you a compliance specialist, passionate about risk mitigation and safeguarding the financial institutions and customers from the financial crime? Are you a team player who demonstrates strong analytical skills, sound judgement and the highest degree of confidentiality in handling information? You have found the right team...Disclosure Of Interest ('DOI') is a central compliance function. DOI team takes care of regulatory mandate which obligates JPMorgan Chase & Co. (i.e. the 'Firm') monitors and discloses its interests in relevant securities to issuers, regulators and/or Exchanges in relevant markets, pursuant to the various laws and regulations globally across various jurisdictions in which the firm operates. The Disclosure of Interest ('DOI') team aggregates JPMorgan's global positions of securities across all Lines of businesses; primarily Corporate & Investment Banking, Asset & Wealth Management, and Custody. The Team also disseminates threshold alarm reporting for jurisdictions to ensure our investment and trading activities work within defined internal thresholds and to external stipulated regulations..Responsibilities:Responsible for analysis of shareholder disclosure obligations, monitoring of holdings across various industry & foreign ownership limits, Short sell reporting, beneficial ownership transparency disclosures, trade approvals & advise to business. Performing impact analysis on the firm's shareholdings before finalizing and submission of regulatory reports. Working with large data sets of trade and position information Preparing and submitting regulatory filings (along with transaction & position reconciliations, when applicable) Conducting rule-based data collation & analytics to support timely responses to inquiries Reviewing, implementing & updating control procedures for new products & regulations Assisting with the implementation of new/revised processes and systemRequired qualifications, capabilities, and skills:We are looking for someone excited to join our organization. If you meet the minimum requirements below, you are encouraged to apply to be considered for this role.10 plus years' of experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Regulatory reporting. Strong equity & equity related products knowledge, understanding of trade booking and flows and structured products Strong analytical, workflow and data interpretation skills. Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication. Ability to deep-dive and investigate issues to see a successful resolution. Self-reliance and willingness to "own" problems and creatively find solutions Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion.Preferred Qualifications, Capabilities, and Skills: Experience in corporate actions, equities settlements, trade reconciliation regulatory reporting & monitoring.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.Salary: . Date posted: 04/15/2024 10:20 PM