Capacity Planning Manager Salary in Hyderabad - PayScale

BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholdersDESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Masters degree or equivalent (MBA)Salary: . Date posted: 04/04/2024 09:32 AM

DESCRIPTIONWe are Flex VOD LC (Voice of Drivers - Listening Channels), which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. Our team is looking for a creative, analytical, dynamic and experienced People Manager to join us and help improve DP experience. A successful candidate must be passionate about understanding customer pain points, should have an excellent track record in managing a team, has an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical bent of mind, intermediate to advanced expertise in MS Excel, MS Word, SQL etc.., very strong communication skills both written and verbal, relationship building skills and excellent Customer Obsession. A person joining this role must be able to communicate seamlessly effortlessly across the board and influence stakeholders without authority.Key job responsibilitiesManage performance and behavior of 15-20 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.• Implement performance goals, monitor and evaluate against pre-set goals; subsequently design and implement action plans to resolve performance barriers as needed.• Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement• Communicate to Associates a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Driver experience• Communicate policies to associates and monitor compliance; take corrective action as necessary and ensure appropriate documentation• Identifying defects/issues from various ops activities and escalating to PM stakeholders.A day in the lifeExecute daily staffing plans, identify and report significant volume and capacity changes, make just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.• Conduct audits and provide coaching to improve associate performance• Manage schedule, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.• Participate in Kaizen events to identify and implement process improvement change initiatives• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues• Liaise with other departments such as Customer Service, Delivery Stations, or Payments teams as required to resolve Driver issues and questions.• Additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.About the teamThe Amazon Flex, Voice of Driver – Listening Channel team identifies the pain-points provided by drivers (worldwide) by being eyes and ears throughout different in-take channels. These pain-points are identified, analyzed and escalated to concerned stakeholders to engage for resolution. By providing this feedback, we aim to improve delivery experience for drivers in an effort to make Amazon Flex the most preferred gig partner.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS2+ years experience in managing a team of 15-20 Associates. Strong stakeholder management abilities – communicate effectively and collaborate for effective decision-making • Ability to analyze data and use the insights to drive decision making • Ability to foster a positive team environment and collaboration within the site • Approachability and team spirit, as well as an ability to easily gain the trust and support of Associates and peers • Strong prioritization and time management skills, with a high degree of flexibility • Appropriate sense of urgency and adaptability in response to changing business needs • Willing to work in 24/7/365 environment with rotational 5 day shifts, including willingness to work on weekends, and outside of the "standard" work day.PREFERRED QUALIFICATIONSExperience in e-commerce industry · Organization skills – demonstrated ability to work independently to make complex investigations.Ability to communicate complex technical problems in simple statements.Work effectively & independently in a fast-paced environment with tight deadlines.Ability to engage with cross-functional teams for implementation of project/program requirements.Outstanding attention to detail; Exceptional problem solving skills.Experience in business process improvement, Lean/Six Sigma a strong plus.Experience in Program Management is a plus

BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholdersDESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Masters degree or equivalent (MBA)Salary: . Date posted: 04/08/2024 09:50 PM

DESCRIPTIONHave you ever thought about what it takes to deliver high quality customer service at optimal cost? What would you do to take one of the best customer service organizations in the world to the next level? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?The Worldwide Capacity Planning (WWCP) organization owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration-free support to our customers around the world. We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our Forecasting team.As a Forecast Analyst in WWCP, you will be responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, you should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally - business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational "buy-in" at senior levels. They are well-organized, can manage multiple analyses/projects simultaneously, and are intellectually curious.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field 3+ years of experience as a business analyst or related positions Experience with statistical analysis and modeling Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R, SAS, SPSS, Matlab, or Python) Excellent communication skills to share findings in an understandable and actionable manner Ability to work successfully in a dynamic, fast-paced environment Willing to work during the overlap as per US time zone. PREFERRED QUALIFICATIONS MBA or Master’s degree in Mathematics, Statistics, Computer Science, Engineering or other business/analytical disciplines, with 5+ years of related work experience Experience in forecasting, time-series, and multivariate regression Combination of technical skills and business savvy to interface with all levels and disciplines across the organization Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment Experience using AWS technologies such as Redshift, S3, etc. Excellent interpersonal, written and oral communication skills Natural curiosity and desire to learn

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

DESCRIPTIONAmazon's Customer Service (CS) team is seeking an exceptional planner who is passionate about the customer experience, who thinks/acts globally, and will set up headcount planning practices for an emerging new vertical within CS. This is an opportunity to be part of the growth story of the Social Media (SM) CS and Worldwide Capacity Planning (WWCP) teams. In this role, you will be work on SM capacity planning while supporting WWCS initiatives and strategy.The successful candidate will work in lock step with multiple business teams, SM Operations, Vertical Capacity planning teams, SM Program Management and Finance leadership.Key job responsibilities- Drive headcount planning and hiring strategy for SM by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness.- Partner with vertical planning teams to drive SM strategy, setup inspection mechanisms to ensure that business strategy is translated into WWCP plans. - Drive financial disciple and own the reporting and dive deep on financials. - Create new reporting and analytic opportunities by analyzing and understanding key planning processes- Coordinate with Operations, vertical planning teams, HR/Recruiting and Finance teams to analyze historical data and forecast headcount.- Support local site management teams to optimize staffing requirements- Thought leadership on integration of new products/services supported by CS and SM.A day in the lifeA day in life of SM headcount planner comprises of- Reviewing daily business performance on productivity metrices (AHT, SL, CPH, Occupancy and PTL) at various time horizon (daily, weekly, or monthly) for business against the plan. Analyzing variance and mitigation plan- Three to four hour per day will be part of scheduled meetings with vertical planners, stakeholders, and internal team to run the business.- Setting up, reviewing, and improving mechanisms to support nine different OUs spread across three regions.- Working on internal CP and SM wide initiatives and projects.About the teamSM Capacity planning (SMCP) team is part of WWCP team in CS. SMCP team is relatively new and is formed to support SMCS as a sub vertical with stores.Being a new team supporting a sub vertical we have opportunity to learn SM, how to go about setting up a sub vertical and work in partnership with Operations teams to make strategy, device operating plans and manage volatility as day to day running of business.It is always Day 1 in SMCP.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field- 3-5 years of relevant experience in a capacity planning function.PREFERRED QUALIFICATIONS- Master's degree in in mathematics, statistics, computer science, economics or related field Operations research or capacity planning experience - Advanced knowledge of MS excel and proficiency in MS office and other related applications.- Experience working with SAS, R, Python in a professional setting 3+ years SQL, Excel, and Access experience.- Basic/Working knowledge of Six Sigma tools and Lean techniques

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONAs Workforce Manager, Buyer Abuse you will be responsible to lead a team of workflow analysts [RTAs] to drive service levels and Site Operational metrics. You will play a direct role towards cost reductions through productivity improvement, as well as identify opportunities to stream-line existing processes and eliminate waste. Key job responsibilitiesWorkflow Manager Key Responsibilities• Supports the site management team by optimizing the staffing requirements for the site's needs.• Be actively engaged with our queue and routing mechanisms to make proactive changes for long term trends, as well as real time adjustments for events that occur.• Creates daily level capacity plan for a site and resolves the differences of this plan to the monthly plan provided by the global capacity planning team.• Coordinates with local site operations and the global capacity planning team to analyze historical data and forecast demand for that site.• Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g. service levels).• Builds a relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding the best workflow management practices.• Provides the optimal workflow and capacity planning solutions for the upcoming initiatives and new service launches at the site.• Manage the career growth and development of the Workflow Analysts by driving focus on Amazon's Core ValuesWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queriesSalary: . Date posted: 04/18/2024 09:49 AM

BASIC QUALIFICATIONS- 2+ years of program or project management experienceDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as WFM Program Manager for SEPO Vertical. The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write narratives. Job Description: We are looking for an exceptional program manager who is passionate about Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us within the SEPO Workforce Program Manager team. The ideal candidate will possess both technical background that enables him/her to work with technology and a demonstrated ability to think broadly and strategically about global initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring understanding of technical infrastructure and stakeholder expectations. • Clearly defines In-Scope and Out-Scope projects, managing various tools or technology launches and support configuration for the SRCM and product team. • Working with cross-disciplinary and cross functional teams like Operations, Training, TASA, Data Engineering, SRCM and Tech Teams. • Becomes the "subject matter expert" on the projects they are leading advising their peers, managers and SMT. • Collaborate with the Engineering and Ops Analytics team and drive automation solutions for queue monitoring, alert mechanisms, report out communication and driving operational responses to threshold breaches. • Creating standardization and guidelines/playbooks for assessing multiple variables in making trade off decisions with a view to make the decision making more efficient and accurate. • Monitor overall program's progress, the execution and ensure the delivery is to an appropriate level of quality, ensuring the overall integrity of the program. At the same time anticipate risks, resolve issues and initiate corrective action as appropriate. • Collaborates with Capacity Planning and Forecasting to determine location requirements by analyzing forecasting planning factors, including service levels, contact volume, contact patterns, staffing capacity, staffing, staff productivity, workforce management systems, workflow, etc. • Working with wider Workforce Management Team define, prioritize and plan the projects that need to be implemented to execute. Provide guidance by investigating trends, hypothesis and gaps using data and other forensic evidences and build transformation plan in agile fashion. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- Knowledge of Lean principles and DMAIC methodologySalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR's work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamSelling Partner Services (SPS) provides services and solutions aimed at protecting our customers from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners.Forecasting & Planning Research (FPR) team in SPS is responsible for estimating the potential future risk on the Amazon platform and its stores using state of art machine learning algorithms and is responsible for translating those estimates into the investigator headcount requirement in each country. The team consists of Data Scientists, Business Intelligence Engineers, Business Analysts and Program Managers.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS- 1+ years of program or project management experienceDESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.As a central WFM supply chain manager , you will create efficient, implementable short term staffing plans. You will work closely with business, operations and recruiting teams to ensure that the right actions are taken in short term to meet service levels. You will identify risks and provide mitigation plans. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities. An ideal candidate should have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems, and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.Key job responsibilitiesResponsibilities include, but are not limited to:1. Timely and accurate delivery of short term plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.2. Create short term staffing plans and govern the process by coordinating with involved teams like recruitment, training and operations.3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA standards. 5. Work in partnership with Operations, Change Management, Recruiting, Training, Finance, and Business Teams to drive the strategic direction of Amazon's ROC capacity planning (long-term) network strategy.7. Manage the analysis of daily, weekly, and monthly reporting of key performance indicators of Planning. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in MS Access and SQLSalary: . Date posted: 04/22/2024 10:51 PM