To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Common Layer Einstein team powers AI investments in Einstein product portfolio across Industries, Service, Sales and other Salesforce clouds including the recent Einstein GPT capabilities. With the recent industry-wide focus on Generative AI, we are working with to deliver solutions for clouds and continuously evaluate/measure quality, build a robust experimentation platform to enable seamless rollout of these LLMs/prompts and enable LLM/prompt enhancements based on customer data and feedback. We also work on developing analytics solutions for Clouds powering deep Insights. We're seeking an outstanding Product Manager to drive the future of how AI and analytics power to to drive AI+Data+CRM. The ideal candidate is an experienced product manager, who is passionate about making customers and their teams successful. The candidate should Be a dynamic problem-solver, ready to juggle multiple tasks and consistently deliver exceptional results. This is a high-profile role that is ready for a candidate who wants to take their career to the next level. Your Impact Define and own product vision, strategy and roadmap for multiple use cases across AI focused on a number of aspects including, but not limited to building AI capabilities, Evaluations, Experimentation and Improvements, Retrieval Augmented Generation (RAG), Keyword & Vector Search, No-code model builder experiences.Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.Collaborate with multiple engineering teams to scope, prioritize and drive feature specifications.Engage with customers, stakeholders, and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.Research and understand industry trends and competition in Generative AI.Collaborate with product marketing on positioning, messaging, and go-to-market strategies.Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events, and community sites and social media.Required Skills: 6+ years of Product Management or similar experience with highly technical products/platformsExperience working in AI/ML space including strong technical background and ability to interface with engineers and data scientists in the spaceOutstanding written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive, critical issues.Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs)Deep experience in gathering and transforming product requirements into a practical product roadmap.Experience driving deep collaborations within the company and with external partners and customers.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etcDesired Skills: Experience defining & building AI platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end ML lifecycle.Good understanding of Generative AI and LLM landscape.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:17 PM

Manager II, Supply Chain

Amazon, Hyderabad, TS, IN

DESCRIPTIONAmazon Transportation Services is looking for Manager II, Supply Chain in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.Key job responsibilitiesAn ideal candidate has a background in Supply chain/logistics with excellent leadership and management skills. (S)he has the ability to pull and analyze data with ease, has eye for detail, good understanding of concepts and methods along with process knowledge with proven track record of reducing the occurrence of problems through proactive root cause elimination. This job will require exceptional communication, presentation and influencing skills while working in an environment with some ambiguity.A day in the life Ability to lead team as well as projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation. Ability to scope out business and functional requirements for the Amazon tech teams to improve exiting software systems and tools or create new features/tools. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions. Excellent communication, both verbal and written as you will be required to communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of supply chain experience- 3+ years of working cross functionally with tech and non-tech teams experience- Bachelor's degree- Possess knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLPREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queries- Experience in leading projects and programs in an operational setting- Experience defining program requirements and using data and metrics to determine improvements

Manager, Salesforce Technical Consulting

Salesforce, Hyderabad, Any

Account Manager I (DE)

Amazon, Hyderabad, TS, IN

DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. This is a unique opportunity to combine sales experience with marketing automation and product development. You will be helping new Sellers interested in selling on Amazon from all Product Categories by proposing various programs that meet Sellers’ needs (e.g., Fulfillment by Amazon, Sponsored Product ads, Brand Registry, Seller Powered Coupon, and Deals). In this role, you will be expected to think analytically and problem solve in a fast-paced, dynamic environment and balance multiple and often conflicting priorities. You will communicate with peers doing a similar role as well as cross functionally. The ability to manage a valuable prospect list is vital; candidates must be comfortable prospecting, cold-calling, and negotiating via phone.Key job responsibilities• Recruiting Sellers and supporting them in their onboarding journey and managing Seller relationship by championing their needs at Amazon. Teach Sellers how to be more successful on Amazon through education on available tools, policies, and relevant growth opportunities leveraging related Amazon programs and products.• Managing and driving the growth of the Sellers’ business by driving adoption of programs that accelerate their revenue such as Fulfillment by Amazon, Sponsored Product ads, Seller Powered Coupon, and Deals• Managing key improvement initiatives and projects: driving efficiencies through tools and processes, simplifying SOPs, improving Seller educational content, and identifying blockers in registration, while working with the relevant internal team members global partners.• Manage prioritization and trade-offs across Seller experience, performance, and operational load.• Use metrics to identify growth drivers or problems, and act on improvement opportunities.• The ability to work in a fast paced environment and deal with ambiguity • Bachelor’s degree • Support team managementWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- • 3+ years of professional experience with sales/marketing/account management background- • A track record of achieving targets- • Comfort with metrics and quantitative analysis, and ability to turn analysis into actionable plans; expertise in excel- • The ability to work independently while using centralized resources, policies and procedures.- • The ability to work in a fast paced environment and deal with ambiguity- • Bachelor’s degreePREFERRED QUALIFICATIONS- Experience working closely with international teams- Experience identifying opportunities for improvement and simplifying and improving existing processes- Familiarity with Email marketing or project management experience- Understanding of SQL and data warehousing concepts- Has managed a team of minimum 2 members

Account Manager I

Amazon, Hyderabad, TS, IN

FinOps Manager - AR Controllership

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 8+ years of tax, finance or a related analytical field experience- 8+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 8+ years of building financial and operational reports/data sets that inform business decision-making experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 6+ years of controllership or compliance experience- Experience performing ad hoc analysis using advanced ExcelDESCRIPTIONThe AWS Accounts Receivable team is seeking a self-driven FinOps Manager AR Controllership with good owner's mindset, relentless customer advocacy, and frontline obsession to join the global FinOps AR controllership team for AWS. The FinOps Manager AR Controllership will be responsible for executing projects and analyses to support our controllership framework to identify and assess risks, evaluate control effectiveness, partnering with service center and tech teams to ensure adequate controls are implemented for systems or tools to mitigate risks and address control gaps. In this role, you will collaborate and work closely with various stakeholders across the company, such as Finance, Legal, Accounting, and the FORI team. A key responsibility is to understand our processes and projects so as to anticipate emerging risks and preemptively design mechanisms to avoid it. The ideal candidate has the ability to deep dive complex system design, data flows and related business processes. You identify and solve complex issues and collaborate with stakeholders on resolution, insisting on the highest standards. You identify the need for improved controls to address risk and proactively propose control solutions. You develop and execute data analysis processes that are scalable and auditable. You have a demonstrated ability to deliver multiple, high priority projects; managing numerous stakeholders including influencing without authority; developing robust project documentation; defining and executing communication and change management plans; evaluating control effectiveness; understanding both project and enterprise risks and how to address them. You have the ability to analyze data and identify patterns, draw conclusions, and leverage risk management concepts to prioritize remediation efforts. This is an individual contributor role that will count with execution support from a dotted line organization, including analysts and support staff of ~400 across the globe. This FinOps Manager AR must be strategic and detail oriented, have good accounting and finance skills, robust interpersonal and influencing skills (this role will have frequent communication with senior leadership), good organizational and project management skills. Responsibilities include: - Perform application deep dives to understand end to end system workflows, upstream and downstream dependencies, and related business processes - Conduct risk assessments and control evaluations to identify gaps and provide remediation recommendations to process owners. - Ensure follow through on control plans and assist with maintenance, review, and update of SOPs and controls. - Assess and surface risks - Contribute to the development of training materials to increase risk awareness across AWS AR. - Collaborate and work closely with various stakeholders across the company to stay informed on emerging risks and remedial action. - Manage select ad-hoc projects to drive further understanding of the process and businessNOTE: This job is an in-office role (3+ days a week) and is non-negotiable. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 8+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETLSalary: . Date posted: 04/20/2024 08:58 AM

Sr. Manager UI

Dell, Hyderabad, Any

UI Team Lead (Senior Manager Engineering)About usSecureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role OverviewWe are looking for a hands-on manager with technical knowledge of Javascript and Angular to provide a powerful combination of leadership, implementation, and operational support to drive business forward on a cutting edge technology stack. Your focus will be on leading the User Interface team and developing solutions that leverage the latest big data platforms and technologies (e.g. AWS/GCP/Azure, Kubernetes, Docker, Kafka, Spark, Flink). You will work in a fast-paced, startup-like environment with an experienced, cross-functional team of software engineers, data scientists, security experts, and product managers to build our next generation security platform leveraging large scale data science and machine learning.The ideal candidate has spent several years as a software engineer focused on front-end development, transitioned to an architect or team lead role, and now manages a development team. If you're an engineering manager with proven experience designing and developing innovative, intuitive, and beautiful interfaces that people love, we need your help to push the boundaries of user interface design and bring the most innovative security product concepts to life. The ideal candidate will have experience leading positive change, empowering people, cultivating product technology visions, and fostering effective engineering practices and culture in a hyper-growth environment where priorities shift fast.ResponsibilitiesDirect management of front-end software engineers. Mentor the professional development of each direct report through personal coaching and performance management.Provide technical leadership in the testing, deployment, monitoring, and improvement of software applications as secure, scalable, performant, and fault-tolerant solutions across a multi-cloud architecture.Drive positive change in terms of streamlining processes, improving efficiency, and implementing key performance metrics. Work with the entire engineering team to improve the quality, scalability, and supportability of all production software.Collaborate with product management team to generate a roadmap for new features while also incorporating ideas originating from the team. Work with the team to execute the agreed upon roadmap.RequirementsMinimum of 3 years of experience leading and/or managing teams of 4+ people.Ability to mentor and coach software engineers with various levels of experience.Minimum of 7 years with hands-on frontend development experience with JavaScript including modern frameworks, such as Angular, React, or Vue, and tradeoffs of each.Minimum of 3 years with recent experience using newer versions Angular, ngrx, and Material Design.Solid understanding of Scrum/Kanban and how to apply their respective practices in a pragmatic way.Ability to work with product management to break down epics into stories that can then be executed by your teams.Keen sense of urgency and the ability to prioritize problems, analyze, and resolve issues.Excellent communication skills and the ability to work in distributed team environments.A bachelor's degree in computer science or engineering.PreferencesProficiency with Git and continuous integration/continuous delivery.Experience with D3 or similar data visualization packages.Experience with Docker, Kubernetes, and microservice architectures.Knowledge of UI security issues and best practices to prevent vulnerabilities.Prior experience managing geographically distributed teams in an entrepreneurial environment.Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,national, social or ethnicorigin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnershipstatus, past or present military service, family medical history or genetic information, family or parental status,or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Job ID:R244071Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/20/2024 02:12 AM

Sr Manager of Software Engineering

JPMorgan Chase, Hyderabad, Any

Embrace this pivotal role as an essential member of a high performing team dedicated to reaching new heights in data engineering. Your contributions will be instrumental in shaping the future of one of the world's largest and most influential companies.As a Senior Lead Data Engineer at JPMorgan Chase within the CCB Connected Commerce Technology Team, you are an integral part of an agile team that works to enhance, build, and deliver data collection, storage, access, and analytics in a secure, stable, and scalable way. Leverage your deep technical expertise and problem solving capabilities to drive significant business impact and tackle a diverse array of challenges that span multiple data pipelines, data architectures, and other data consumers. Job responsibilities Provides recommendations and insight on data management, governance procedures, and intricacies applicable to the acquisition, maintenance, validation, and utilization of data Designs and delivers trusted data collection, storage, access, and analytics data platform solutions in a secure, stable, and scalable way Defines database back-up, recovery, and archiving strategy Generates advanced data models for one or more teams using firmwide tooling, linear algebra, statistics, and geometrical algorithms Approves data analysis tools and processes Creates functional and technical documentation supporting best practices Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture. Design & develop data pipelines end to end using Spark SQL, Java and AWS Services. Utilize programming languages like Java, Python, NoSQL databases, SQL, Container Orchestration services including Kubernetes, and a variety of AWS tools and services. Contributes to software engineering communities of practice and events that explore new and emerging technologies Evaluates and reports on access control processes to determine effectiveness of data asset security Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years of applied experience. Hands-on practical experience in system design, application development, testing and operational stability. Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying language. Hands-on practical experience in developing spark-based Frameworks for end-to-end ETL, ELT & reporting solutions using key components like Spark SQL & Spark Streaming. Proficient in coding in one or more Coding languages - Java, Python Experience with Relational and No SQL databases, Cloud implementation experience with AWS including: AWS Data Services: Proficiency in Lake formation, Glue ETL (or) EMR, S3, Glue Catalog, Athena, Kinesis (or) MSK, Airflow (or) Lambda + Step Functions + Event Bridge Data De/Serialization: Expertise in at least 2 of the formats: Parquet, Iceberg, AVRO, JSON-LD AWS Data Security: Good Understanding of security concepts such as: Lake formation, IAM, Service roles, Encryption, KMS, Secrets Manager Proficiency in automation and continuous delivery methods. Proficient in all aspects of the Software Development Life Cycle. Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Preferred qualifications, capabilities, and skills Snowflake knowledge or experience preferred In-depth knowledge of the financial services industry and their IT systems Worked with building Data lake, built Data platforms, built Data frameworks, Built/Design of Data as a Service AP About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/22/2024 10:26 PM

QA Manager

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. QA Architect : The QA Architect is responsible for successfully designing and managing the successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru & JaipurWork Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required:* Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc* Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)* Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.* Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.* Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure* Excellent understanding of QA practices and procedures.* Excellent written and verbal communication skills.* Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.* Understanding of key design patterns & large data volume limitations and standard methodologies. * Understanding of data sharing and transparent considerations and how these play into platform architecture. * Understanding of QA architecture and ability to craft scalable solutions.* Continuously raises the bar on what defines customer service delivery.* Excellent situational awareness in handling objections in dynamic customer environments.* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Ability to address and effectively engage large audiences and hold their interest* Excellent convincing skills; ability to hold own point of view in tough conversations* Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management* Strong Escalation management experience with multiple stakeholders including customers and product teams* Demonstrate strong work ethic and advanced organisational skills* Ability to develop and deliver creative solutions for complex situations* Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:* Collaborate with client partners to define requirements, results, and set and handle expectations * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Provide oversight and governance of Salesforce projects! * Follow and help define QA standards. Ensure quality & appropriate design patterns are followed. * Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation! * Ability to understand a project and investigate to debug issues. * From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects. * Liaise with Salesforce product teams to support client implementations. * Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.* Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers* Effectively represent the QA practice on entire CSG group to deliver on organisational objectives.* Develop and maintain QA procedures and policies* Advocate for QA practice and define ways to continually add value to the customer experience* Flexibility to work in staggered shifts based on customer engagement.* Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadershipAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

QA Manager

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru & JaipurWork Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required:* Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc* Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)* Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.* Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.* Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure* Excellent understanding of QA practices and procedures.* Excellent written and verbal communication skills.* Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.* Understanding of key design patterns & large data volume limitations and standard methodologies. * Understanding of data sharing and transparent considerations and how these play into platform architecture. * Understanding of QA architecture and ability to craft scalable solutions.* Continuously raises the bar on what defines customer service delivery.* Excellent situational awareness in handling objections in dynamic customer environments.* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Ability to address and effectively engage large audiences and hold their interest* Excellent convincing skills; ability to hold own point of view in tough conversations* Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management* Strong Escalation management experience with multiple stakeholders including customers and product teams* Demonstrate strong work ethic and advanced organisational skills* Ability to develop and deliver creative solutions for complex situations* Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:* Collaborate with client partners to define requirements, results, and set and handle expectations * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Provide oversight and governance of Salesforce projects! * Follow and help define QA standards. Ensure quality & appropriate design patterns are followed. * Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation! * Ability to understand a project and investigate to debug issues. * From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects. * Liaise with Salesforce product teams to support client implementations. * Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.* Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers* Effectively represent the QA practice on entire CSG group to deliver on organisational objectives.* Develop and maintain QA procedures and policies* Advocate for QA practice and define ways to continually add value to the customer experience* Flexibility to work in staggered shifts based on customer engagement.* Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadershipAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM