Business Continuity Manager Salary in Hyderabad - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Data, Integrations and Automation team in Salesforce Business Technology is currently seeking a team member with integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments. Accountable for day to day functioning of Enterprise Integration platform products. Responsible for managing the key aspects of IT service operations; ensuring that SLAs are met and standardizing the processes followed in Run operations. Supports the Service Manager in managing the application support vendor. Activities include problem management, performance and capacity management, service level coordination, incident management, escalation management, release management/execution, change management, DR/ BCP. Recommends improvements that reduce support costs & optimize performance. Responsibilities:Customer Zero: Partner with Mulesoft core Engineering team to release new product features and capabilities to Internal teams, test the features and provide feedback for improvementMulesoft Anypoint platform administration including access and entitlements management, deployment support and Application support.Partner with internal Salesforce users to proactively identify application issues and resolve them.Collaborate with Integration Product and Engineering teams to design, develop, test and release new integration applications.Perform data reconciliations to proactively identify data discrepancies, identify issue themes and root cause.Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, Access management controls, Interface controls, and change management controls.Supervise and resolve system generated failure notifications for integration applicationsSupervise Integration platform availability, resource utilization (CPU, Memory) and proactively resolve issues.Designs, builds, implements and administers supervising tools and solutions for systems and platformapplicationsBuilds tools and processes that enable the business to move fast, without incident or downtimeHas knowledge of routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releasesDevelops and implements standard operating procedures and best practicesDiagnoses and resolves sophisticated application problemsEnsures proactive and preventive maintenance activities are implemented by MSP to improve the availability of services and maintain continuityDocument support process, standard operational procedures, support reference manuals.Required Skills:4+ years of experience with Mulesoft Anypoint platform administration or development4+ years of experience using Unix/Linux OS environments4+ years of experience with relational database and SQL queries2+ years experience with Salesforce administration and SOQLFamiliar with integration strategies like API-led connectivity in MulesoftFamiliarity working within strict Change Management and Release Management processesDemonstrated ability to build and execute efficient business processes and methodologies.Bachelor degree in computer sciences, programming or a related fieldDesired Skills:Certified Mulesoft Integration Associate OrCertified Mulesoft DeveloperAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:18 PM

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifePurview of a Manager I (Front line Manager), Operations, GO-AIManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location – TSOnsite - HyderabadWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.

DESCRIPTIONROC OverviewRelay Operations Center (NOC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.Purview of a Program Manager at ROCA Program Manager facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. The candidate should also be hands on with SQL, R/Python scripting.Key job responsibilitiesResponsibilities include, but are not limited to· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.· Developing and/or understanding performance metrics to assist with driving business results.· Scoping out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.· Identifying the business impact of trends and making data backed decisions.· Escalating problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)PREFERRED QUALIFICATIONS- Experience with SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- Master's degree or equivalent

BASIC QUALIFICATIONS- 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience- Experience analyzing data and best practices to assess performance drivers- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functionsDESCRIPTIONEarth's Most Customer Centric Company is seeking an all-star business leader to join our Global Outsourcing team within WW Customer Service. As an International Vendor Manager you will be responsible for developing vendor relationships, implementing new programs, cultivating operational excellence, negotiating contracts, and partnering with Amazon teams to positively impact customer experience and expand product offerings. This scope of this role is our India outsourcing network (India for India support).The successful candidate will draw from previous work experience in contact center operations within India, and is ready to make tough data-backed decisions in a high-stakes, high-speed environment. They are passionate about wow customer experiences, passionate about solutions, and love getting in the weeds on any and all issues.Responsibilities include: Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems Participating in contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management Ensure compliance to Amazon security standards and develop business continuity plans Project Manager new implementations Conduct all business with the highest ethical and professional standardsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Educated to degree level with MBA preferredSalary: . Date posted: 04/08/2024 10:34 AM

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Test Automation Associate processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Associate in Secure Transactions Area Product Group within the Authentication product, you enable the release of products and features by overcoming obstacles in testing by automating for the team. As an emerging member of the team, you will work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. As a key member of the team, you will create automation solutions and efficiencies that enable successful implementations in an expedient and organized way. Job responsibilities Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines Create testing automation framework to analyze system performance to ensure high availability and continuity of processing with a variety of tools using Automation script development skills (well versed in programming languages. Identify Automation Test Environment requirements and design for complex cross functional software systems using disciplined software design processes Develop automation scripts/tools for continuous deployments. Ensure automation tests adhere to established process and standards Test Script development using any Testing Tools (QTP, UFT, Selenium etc.,) Utilize strong VB scripting, Excel Macros, QTP skills Manage effectively multiple streams of work and organize self to deliver on time. Exercise good testing principles as well as good defect management Manage effectively timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in Automation scripting, writing queries Experience in product or platform-wide release management, in addition to deployment processes and strategies Exposure to operational management and change readiness work streams Graduated in Computer science, Computer engineering, math, or related engineering fields Familiarity with modern front-end technologies Experience with web testing methods and writing SQL queries (SQL Server 2012 and higher) Automation Framework development skills (well versed in programming language preferably Java) Strong understanding of delivery and a proven track record of implementing continuous improvement processesPreferred qualifications, capabilities, and skills Proficient knowledge of the product development life cycle, design, and data analytics Familiarity with modern front-end technologies Exposure to cloud technologies Knowledge on CICD tools like Jenkins and version controlling tools like Bitbucket, git Experience with web testing methods and writing SQL queries (SQL Server 2012 and higher)About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/17/2024 10:24 PM

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Job responsibilities Providing a 24 x 7 coverage for the backup Operation function which is the primary contact point for backup service incident, change and restore support activities. Collaborate with cross-functional teams to design and implement new features and enhancements. Contribute to architectural decisions and provide technical leadership within the team Develop and maintain Cohesity's data management software, ensuring scalability, performance, and reliability. Develop, implement, and enforce backup policies to ensure data consistency, retention, and compliance. Monitor backup jobs, troubleshoot issues, and optimize performance to meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Proactively monitor the health and performance of Cohesity backup systems. Conduct regular system checks, apply patches and updates, and perform routine maintenance tasks to ensure optimal operation. Respond to backup failures, errors, or data restore requests promptly. Troubleshoot issues, identify root causes, and implement corrective actions to minimize data loss and downtime. Analyze data growth trends and plan for storage capacity expansion as needed. Collaborate with stakeholders to ensure the scalability of the Cohesity backup infrastructure to meet future business needs. Implement security best practices to safeguard backup data. Ensure compliance with industry regulations and internal policies related to data protection and privacy. Maintain comprehensive documentation of the Cohesity backup environment, including configurations, procedures, and policies. Keep documentation up-to-date with any changes or enhancements. Collaborate with IT teams and end-users to understand their backup requirements. Provide training and support to end-users on data recovery procedures and self-service options Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Work closely with product managers to understand customer requirements and translate them into technical solutions. Support customers by resolving technical issues and providing timely updates and patches. Contribute to documentation efforts to ensure comprehensive and accurate product information. Contribute to the continuous improvement of development processes and methodologies, striving for greater efficiency and effectiveness. Engage in technical discussions and brainstorming sessions to solve complex problems and drive innovation within the team. Actively participate in Agile meetings, such as sprint planning, stand-ups, and retrospectives, to ensure alignment and collaboration across the organization. Demonstrate a commitment to professional growth and development by pursuing relevant certifications, attending events, and engaging in continuous learning opportunities. Providing effective data protection support including accurate problem identification, request documentation and customer/vendor dialogue Working knowledge on Cohesity. Advanced Knowledge in one backup tool like Netbackup, Commvault etc including the command line environment. Preferred qualifications, capabilities, and skills Automation scripting skills with Shell, Perl and or python Familiar with storage products - Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS) and Cloud storage solutions. Intermediate knowledge of large scale Enterprise backup solutions Knowledgeable in Microsoft Windows, Linux, IBM AIX, Solaris etc. Advanced business continuity/resiliency knowledgeAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.Salary: . Date posted: 04/18/2024 10:24 PM

BASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelDESCRIPTIONWant to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYDSalary: . Date posted: 04/12/2024 10:09 PM