Education Manager Salary in Hyderabad - PayScale

Job Number 24054312Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Hyderabad, Level 10 SLN Terminus Survey No 133, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 09:33 AM

BASIC QUALIFICATIONS• Bachelor's degree or significant college course work, in communication, education or related field•• Experience successfully managing a team and supporting their success and growth• Demonstrate success and experience with planning, creating, implementing and delivering training• Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers• Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees• Knowledge of learning and training practices• Ability to use multiple learning methods and link appropriate methods with subject matter experts• Experience working with remote teams• Business English skills both verbal and written, as it's required to work with English language data training and learning• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)• Project/program management and organizational skillsDESCRIPTIONTraining organization accelerates learning and continuous improvement of AGI-DS Operations. We do this by creating, managing, and delivering standardized, globally accessible, content across all skill levels. This enables to deliver high quality data labelling through the consistent understanding and application of procedures, and create network resource flexibility to meet customer demand.We are seeking a Training Manager to join our Training team in IndiaIf you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site's training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.Key job responsibilitiesKey job responsibilitiesWe are seeking a Training Manager to join our Training team.If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site's training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.As a Training Manager, you must be capable of:• Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information• Working with Operations stakeholders to identify target audience training needs and deliver learning modules against required training timelines.• Managing a team of site trainers and coordinating, planning workflow training modules such as new hire, cross training, launch trainings for new services, and other specific trainings as necessary.• Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.• Monitoring, tracking and reporting on training completion and success metrics.• Serving as an training subject matter expert (SME) to advise trainers on training organization and presentationWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Learning/training certification in eLearning• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.)• Demonstrated working knowledge of eLearningSalary: . Date posted: 03/29/2024 09:20 AM

DESCRIPTIONThis position will be focussed on three major workstreams 1. Work with Country Flex teams, Tech, ER, Legal, SDS and other last-mile stakeholders to build and launch DP feedback close-looping mechanisms WW. 2. Be responsible for driving long term programmatic solutions with last-mile teams based on DP pain-points identified through the various VOD listening channels, and 3. Scale VOD listening and analysis across Flex, DSP DA and Hub DPs by launching ML based automated mechanisms.Key job responsibilitiesThe Worldwide Flex DP Experience team is looking for a dynamic and experienced Sr. Program Manager to join us and help improve Flex DP experience. A successful Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, very strong communication skills both written and verbal, relationship building skills and superb project management capabilities. A person joining this role must be able to communicate program progress very crisply in various business reviews.This Sr. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of hundreds of thousands of DPs through product, and program interventions? What innovations in process and product will solve pain-points impacting thousands of DPs and help them provide a seamless delivery experience? How can we substantiate those pain-points through in-depth deep dives and secure leadership alignment across tech and business? If these types of questions sound interesting, we want to hear from you.This role require building frameworks, tools, defining roadmaps and creating mechanisms to improve DP experience focussing on listening to DP pain-points, driving defect closures and close looping with the DPs Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions.Key job responsibilities* Define worldwide Amazon Flex Close-Looping strategy and execution plan for ensuring we are able to drive material improvements in DP sentiments. You will be responsible for structuring findings into business cases that supports the project plan, justify investment needs and defines the next steps.* Leveraging various deep dives, influence program, product and tech teams to prioritize defect closures on top DP pain-points. * Work closely with Science, Tech and BIE teams to bring innovative automations based on cutting edge technologies to scale VOD listening across all Amazon last-mile verticals * You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.* You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program* Responsible for generating and presenting WBRs (Weekly Business Reviews) and MBRs (Monthly Business Reviews) We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in complex problem solving, and working in a tight schedule environment- Experience working cross functionally with tech and non-tech teamsPREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Software Development Manager supporting our bConnected product suite.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: We are looking for an experienced and talented Lead Software Engineer with 6-8 years of agile development experience to join our team supporting our bConnected product suite. You will have a direct impact on the customer experience leading the design and implementation of new features and functionalities built for the widely-popular bConnected suite of products. You'll lead a high-energy team delivering incredible, creative improvements to our products. You'll collaborate with other developers to write the best code and release often to deliver amazing results that our thousands of users love and use daily.Desired Skills and Experience:•Leading Full Stack development with 6-8 years hands on Web Application Development•Ability to lead a team on small to medium-sized projects ensuring that the development process is followed,expectations are managed with key stakeholders, design and implementation details are clearly understood, and committed deliverables are being met•Ability to work as part of a small team where you are expected to mentor junior members on all aspects of software development through direct feedback, documentation reviews, and pull requests•Ability to take a customer requirement and write a design document that clearly communicates how that requirementis to be implemented•Ability to write well-designed,well-structured, performant, maintainable code using Java, JavaScript,HTML, and CSS with jQuery, BackboneJS/AngularJS, Play, Spring or SpringBoot frameworks•Ability to implement features and functions described in functional and technical design documents written by the team•Provide feedback on process improvements,tools, and training for the development team•Understanding of typical web application and micro-services patterns.•Knowledge of open source libraries,tools, and frameworks (e.g. for logging, wiring, testing, building)•Has good Knowledge of MySQL, Linux.•Experience on markup languages like HTML5, and StyleSheets.•Experience in Design and Architecture of UIapplication.•Effective communicator, good team player, individual contributor and good at mentoring/leading. •Well verse with Agile Methodology for project execution.•Strong experience in building Single-page Applications a big plus. Hands-on CI/CD experience is a definite plus•Knowledge of static codeanalyzers like Sonar or any other tool is a plusEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Applications Manager.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.TTEC is currently searching for an experienced Oracle EBS Delivery Manager who has at least two full cycle implementation experience. This position will be responsible forMaintain ticket matrix, overseeing a team of techno functional experts for delivery and project plan adherence. Must be a team player , thrive in a dynamic work environment spanning multiple geographies. Must have experience in AIM/OUM/ PMP / Agile methodologies.Our Manager, Oracle Duties & Responsibilities will include:* Experience in Oralce implementation EBS must. Cloud experience is plus.* Proficient in requirement analysis and business mapping of Oracle Financials* Exposure to Oracle Payroll and integration* Experience in any middle tier tool a plus* Creating UAT plan and conduction as per the plan* Experience to work with project management triangle ( cost , scope , time)* Maintaining SLA and improve on a continuous basis* Solid understanding of period end processes for a global company* Guiding team members for troubleshooting and engaging with right partners* Follow AIM / OUM methodology and documentation standard for enhancement/implementation* Planning and follow-through for regular RUP patches for payroll and year-end* Working directly with business stakeholder and managing expectation in terms of system capabilities and component delivery* Coordinating Ensuring financial complianceBasic Qualifications:* Bachelors / Masters degree in Financial Systems. MBA/Project Management Professional preferred.* Minimum 6+ years experience with full cycle Oracle EBS implementation* Must have lead teams of people* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of SOX /SOD compliance* Understanding of technical integration between various Oracle modules and 3rd party systems* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year.We are looking for a Senior Program Manager to be a part of our multi-year effort to develop a vision and support the operational execution for the Global Program team. Our mission is to be a partner and enabler to Amazon Customer Fulfillment, Transportation & Logistics, and Operational Finance, within WW Operations. This role gives an opportunity to work closely with Business, Operations, Tech, and Senior Leaders to manage and deliver for Amazon businesses.The ideal candidate will have successfully led programs in the operations excellence or supply chain analytics space. They have strong analytical skills and expertise in excel. They will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. They will have superb communication and customer-relationship skills. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilitiesAs a Sr. Program Manager you will be responsible for driving cross-functional product design platform capabilities alignment among stakeholders. You will work closely with Product Management and Technology teams as well as various Business Operations and Carrier launch teams to intake new use cases by collecting requirements, scoping, prioritizing and than working with development teams to implement and deploy tech changes . Your role is critical in executing our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Ability to navigate ambiguous programs and a high bias for action are important for this role. A day in the lifeThe successful candidate will have very strong analytical skills and expertise in excel. She/he will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. She/he will be experienced at working with large data sets and managing multiple competing priorities. She/he will have superb communication and customer-relationship skills, and be a passionate advocate of the team and processes to stakeholders. She/he will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. About the teamWe are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Senior Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

DESCRIPTIONShipTech Program Management team is looking for a Senior Program Manager to lead the Planning and Process Improvement charter for the team. ShipTech Program team works with 20+ WW Business and Operations stakeholders to gather their details on their problems to be solved through ShipTech and collaborate with technology teams internally within ShipTech to provide solutions and ensure end-to-end program delivery. As part of this role, you will be responsible for driving the planning and process improvement charter for business intakes workstream. In the Planning charter, you will be responsible to coordinate and deliver on both short-term and long-term planning aspects (including planning for upcoming sprint, OP planning for business programs for next year, etc.). You will be expected to lead the process improvement charter for the wider ShipTech Program management team (covering other functions). The solutions delivered by the team impact our customers directly! This job requires you to hit the ground running, and your ability to learn quickly will define your success. The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple stakeholders at once, able to work independently, and maintain professionalism under pressure. You must be able to identify problems before they happen, and drive robust processes. You must be able to accurately prioritize projects, make sound judgments, and work to improve customer experience. Key job responsibilities1. Understanding Amazon’s priorities across worldwide businesses. 2. Aligning yearly roadmaps across worldwide stakeholders (planning additional hiring or moving headcount across teams or re-prioritizing projects to fit the headcount budget). 3. Monthly bandwidth planning across projects and communication with stakeholders globally. 4. Process improvement so that we are able to reduce our time to market to launch new capabilities for our customers globally.5. Manage the reporting on key P0 metrics and holding the internal program functions accountable for meeting yearly goals. Enabling granular reporting to the leadership for the key metrics and goals the team owns.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

DESCRIPTIONInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. As Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyKey job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively A day in the lifeAs Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyAbout the teamInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role • Must have driven process improvements in the current rolePREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology

Job Number 24068580Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Hyderabad, Level 10 SLN Terminus Survey No 133, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 03:22 PM

Job Number 24070674Job Category Rooms & Guest Services OperationsLocation Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 04:10 PM