Group Production Manager Salary in Hyderabad - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Data, Integrations and Automation team in Salesforce Business Technology is currently seeking a team member with integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments. Accountable for day to day functioning of Enterprise Integration platform products. Responsible for managing the key aspects of IT service operations; ensuring that SLAs are met and standardizing the processes followed in Run operations. Supports the Service Manager in managing the application support vendor. Activities include problem management, performance and capacity management, service level coordination, incident management, escalation management, release management/execution, change management, DR/ BCP. Recommends improvements that reduce support costs & optimize performance. Responsibilities:Customer Zero: Partner with Mulesoft core Engineering team to release new product features and capabilities to Internal teams, test the features and provide feedback for improvementMulesoft Anypoint platform administration including access and entitlements management, deployment support and Application support.Partner with internal Salesforce users to proactively identify application issues and resolve them.Collaborate with Integration Product and Engineering teams to design, develop, test and release new integration applications.Perform data reconciliations to proactively identify data discrepancies, identify issue themes and root cause.Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, Access management controls, Interface controls, and change management controls.Supervise and resolve system generated failure notifications for integration applicationsSupervise Integration platform availability, resource utilization (CPU, Memory) and proactively resolve issues.Designs, builds, implements and administers supervising tools and solutions for systems and platformapplicationsBuilds tools and processes that enable the business to move fast, without incident or downtimeHas knowledge of routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releasesDevelops and implements standard operating procedures and best practicesDiagnoses and resolves sophisticated application problemsEnsures proactive and preventive maintenance activities are implemented by MSP to improve the availability of services and maintain continuityDocument support process, standard operational procedures, support reference manuals.Required Skills:4+ years of experience with Mulesoft Anypoint platform administration or development4+ years of experience using Unix/Linux OS environments4+ years of experience with relational database and SQL queries2+ years experience with Salesforce administration and SOQLFamiliar with integration strategies like API-led connectivity in MulesoftFamiliarity working within strict Change Management and Release Management processesDemonstrated ability to build and execute efficient business processes and methodologies.Bachelor degree in computer sciences, programming or a related fieldDesired Skills:Certified Mulesoft Integration Associate OrCertified Mulesoft DeveloperAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:18 PM

Microsoft Silicon and Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, high energy engineers to help achieve that mission. As Microsoft's cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. Microsoft Azure is experiencing explosive growth and innovation connecting people, services, and devices around the world. From cloud game streaming to data services, the hardware we design is fundamentally changing the data center and contributing to the success of millions of customers. The Silicon Cloud Hardware and Infrastructure Engineering (SCHIE) team is looking for aPrincipal SoftwareEngineering Manager. ThePrincipal SoftwareEngineer position requires someone whohasthe ability to lead in terms of design, architecture, implementation of end-to-end software applications, utilities and tools for Cloud Server Certification Engineering; and be able to execute to qualify the products as per TTM goals and timelines. Expected to have Data Center or Cloud product quality focus and customer-first mindset. Your ability to partner successfully with a broad group of diverse stakeholders, cross functional teams, partners, and vendors in translating problems or requirements into technical solutions in terms of design, architecture and engineering specifications will be critical. AsPrincipal SoftwareEngineer,you will be a technical leader withinthe organization. We are looking for a highly motivated, self-driven Software Engineer with a good understanding of Server and Infrastructure Firmware for hardware components that are deployed in the Cloud Data Centers with a focus on product security, quality, reliability, availability and serviceability. As a mentor, you will nurture the growth of fellow engineers, fostering a culture of continuous learning and improvement. Your clarity and leadership will illuminate our path, driving our organization towards its mission. Together, we will redefine the future of technology.Responsibilities Design, architect and code software applications, tools and utilities to certify server firmware and hardware Code reviews, Design document and Engineering specifications. Work with Geo Teams Lead from the front on technical aspects with vendors, partners and stakeholders. Strong software development processes and agile methodology Experience in DevOPS, CI/CD pipeline, build automation and package tools. Create efficient and effective workflows with automation QualificationsRequired Qualifications Bachelor's degree in computer science, Data Science, or equivalent industry experience. 15+ years of experience leading high-performing teams Demonstrated ability to manage multiple, critical projects in a dynamic, rapid paced development. Experience with GIT, source depot, SQL, XML creation and parsing or Azure services like Kusto, Event Hubs. You will be involved with all phases of product development, from microarchitecture design through firmware architecture and development. At the design phase, you will be part of a team-driving the architecture, design and development of security sub-systems including firmware development of low-level hardware interfaces. Preferred Qualifications Masters in Computer Science, Electrical and Electronics Engineering, Data Science, or equivalent field of expertise. Experience in Linux Operating system (System calls, APIs and leverage them to talk to the layer of the hardware, firmware will be a plus) Demonstrated experience establishing high performing team processes Demonstrated experience in Hardware Quality Tooling and design Experience in certification of Hardware such as GPUs, FPGAs, SSDs, NVMe will be a plus. Experience working in a modern DevOps culture, administering your service in Azure, implementing infrastructure as code, automating manual operations processes, and supporting/ troubleshooting production incidents. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/05/2024 03:17 AM

BASIC QUALIFICATIONS - 2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment - Expertise developing, planning, implementing and assessing training; - Demonstrated experience developing training materials, job aids and online tutorials; - Good communication skills for the purpose of knowledge transfer and skill development; - Good coordination and organization skills;- Passionate about adult Learning; striving to provide the perfect Trainee experience- Extensive expertise in cultural and soft skills relevant to a contact center environment; - Competent user level of Microsoft Office tools (Word, Excel and PowerPoint); and- High Level of Ownership and Self-DriveDESCRIPTIONAmazon is looking for a Trainer who is committed to delivering a high quality classroom experience for Specialists on the Account Health Support team. This role requires a Customer Obsessed individual who can bring the energy and enthusiasm required to be successful in an adult learning environment. If you are passionate about teaching others, excited by the challenge of developing Amazon's employees in a dynamic and ever evolving space, this is the right role for you.The AHS Trainers are responsible for delivery and coordination of new hire, cross-skill, continuous education, and process change trainings for our Specialists. This role coordinates directly with AHS Operational Leadership, Specialists, Program Managers, Subject Matter Experts, Quality Auditors, other Trainers etc., to ensure all trainings are conducted on-time and with sufficient resources and facilities. Training delivery will include facilitating a blended learning model of classroom lecture, individual and group hands on sessions.The first impression for all Specialists joining the Account Health Support team - professional, consistent and enthusiastic presentation is critical in this role. Foundational to success will be having the confident communication required to capture the attention and focus of up to 25 students in an adult learning setting.Key job responsibilities• Coordinate training sessions based on site needs;• Conduct Daily 1 to 1 sessions with trainees;• Track and providing weekly debriefs and reporting to the AHS Leadership Team;• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;• Contribute to additional training projects as required;• Understands workflow and daily production goals;• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;• Maintains a positive attitude and presence on the floor;• Facilitates and presents to groups of up to 25 people in a class, including participants at the managerial level;• Act as an effective people manager during mentored production periods during training.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Experience in a technical training role; - Training experience specific to a contact center environment; - Bachelor's degree or significant college course work, in communication, education or related field; - Experience working with Learning Management Systems (LMS).Salary: . Date posted: 04/04/2024 10:19 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONThe Last Mile Analytics & Quality Team is looking for Language Specialists who will act as first level support for driver and delivery related programsYour solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.Major Responsibilities:• Fluency in German. Required B2.2 proficiency.• Listen calls in German and transcribe it to professional English• Translation of content from German to English and vice-versa• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections• Identify and uncover areas of opportunity and highlight the same to managers.• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.• Do root-cause analyses (when needed) within the space subject to availability of dataKey job responsibilities• Translation of data from pre-recorded calls & texts to professional English language and vice-versa• Excellent communication skills, proactive at identifying and surface gaps in the processes to ManagersWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Bachelor’s degree - Fluency in German - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information among external POCs - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environmentPREFERRED QUALIFICATIONS*Logistics background and lean/six sigma training is a plus * Proficient in SQL

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

BASIC QUALIFICATIONSMust have requirements• Graduation/ University degree or equivalent through experience and professional certification.• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.• Analytical decision making with a demonstrated ability problem solve.DESCRIPTIONPosition DescriptionThe primary objective of the SLPC is to provide security and asset protection services (lives, buildings, equipment, inventory, data, and intellectual property) and ensure the loss prevention aspects to safe guard the customer experience as per Amazon Policies. The SLPC reports to the Security Loss Prevention Manager (SLPM) who is responsible for their facility and aids them in supporting the Operational team and the cross-functional teams throughout the organization.Key job responsibilities• Facilitate security screening process of all people exiting the facility• Complete ad-hoc and batch badge requests within allotted Service Level Agreement (SLA)• Assign access to individuals and/or groups with proper approval• Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Safety, etc)• Maintains access controls and security tools (keys, asset stickers, lost & found)• Respond to and assist with unlocking/opening doors, escorting SLP vendors and/or other duties assigned by the SLPM• Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate SLP, HR, or Leadership contact• Utilize CCTV system to gather facts and aid in the investigative process• Respond to and investigate alarms as directed, Global Security Operations Center, CMRS (Centralized Monitoring Response System) or SLPM within the required SLA• Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner• Conduct process audits on production floor and escalate findings of non-compliance• Conduct Security Compliance audits helping to ensure physical standards are in place• Monitor inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity and record in the internal portals.• Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Site SLPM and Key stakeholders • Data analysis on various loss buckets and deriving mechanism to control the shrink.• Liaise and cooperate with law enforcement and industry bodies to support Amazon interests• Hire and develop the third-party contractual staff with SLP skills and required competencies as per their roleGood to have requirements• APP/TAPA/CSS/ Certifications in the Cyber Security • Extensive knowledge of security equipment and technology.• Experience in managing or coordinating security investigations of complex nature.• Exposure to MNC culture and dynamics• Make decisions in complex situations and drive issues to completion• Driven by desire for learning tech, processes and tool uses to continuously raise Knowledge barMust have requirements• Graduation/ University degree or equivalent through experience and professional certification.• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.• Analytical decision making with a demonstrated ability problem solveKey job responsibilitiesKey job responsibilities• Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Safety, etc)• Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate SLP, HR, or Leadership contact• Utilize CCTV system to gather facts and aid in the investigative process• Respond to and investigate alarms as directed, Global Security Operations Center, CMRS (Centralized Monitoring Response System) or SLPM within the required SLA• Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner• Conduct process audits on production floor and escalate findings of non-compliance• Conduct Security Compliance audits helping to ensure physical standards are in place• Monitor inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity and record in the internal portals.• Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Site SLPM and Key stakeholders • Data analysis on various loss buckets and deriving mechanism to control the shrink.• Liaise and cooperate with law enforcement and industry bodies to support Amazon interestsA day in the life1. Monitor Shrink2. Complete Audits3. Keep stakeholders informed on updates.4. Close Investigations5. Undertake and Undergo trainings.6. Update tools with relevant inputs and closures (timely).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSGood to have requirements• APP/TAPA/CSS/ Certifications in the Cyber Security • Extensive knowledge of security equipment and technology.• Experience in managing or coordinating security investigations of complex nature.• Exposure to MNC culture and dynamics• Make decisions in complex situations and drive issues to completion• Driven by desire for learning tech, processes and tool uses to continuously raise Knowledge bar.Must have requirements• Graduation/ University degree or equivalent through experience and professional certification.• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.• Analytical decision making with a demonstrated ability problem solve.Salary: . Date posted: 04/18/2024 09:17 AM

BASIC QUALIFICATIONS• Graduate in any discipline.• Overall 6+ years of experience including 4+ years of experience in managing training/learning related projects or programs. • Demonstrated experience of managing and driving innovative training solutions is a plus.•Fluent in written and verbal English.•A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.•Move fast to deliver results•Develop and manage strong partnerships with all leadership levels and business groups.•Experience in stakeholder management, including influencing executive level leaders.•Superior communication and influence skills•Communicate effectively and credibly both verbally and in writing.•Conduct needs assessments, analyze and prioritize needs, and tie recommendations to bottom line business impact.•Strong knowledge of learning design: adult learning, on the job learning, knowledge management theories, and principles in both virtual and in-person events•Practical experience in leadership and business needs consulting.•Work independently and on a team to deliver results.DESCRIPTIONROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Training Manager at ROCWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The HYD Regional Training Manager will be an active member of the entire region and will lead the coordination and execution of Associate onboarding, training, refresher and development activities.Successful candidates will have demonstrated a true hands-on approach, a data-driven, analytical mindset, an understanding of training plan design and effectiveness measurement, and knowledge of Logistics/ distribution operations. Ability to influence without authority and effective presentation & persuasion skills are a must as this role. HYD Regional Training Manager will:• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)• Training Ambassador pool management• Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics• Manage and customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operations• Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leadersKey job responsibilitiesKey job responsibilities but not limited to: Build positive, collaborative and action-oriented partnerships with leadership team, SMEs, peers, and stakeholders to create leadership development solutions for HYD site • Build high-trust partnerships with regional leadership teams, develop recommended solutions that address top leadership development needs • Tap into your knowledge and creativity to bring new ideas, frameworks, and understanding to our leaders. Help them apply that knowledge to their daily work and broader responsibilities.• Work as part of a team to design and deliver targeted and engaging leadership solutions that is culturally aligned and best suits audience needs and tangibly impact performance. Solutions may include in-person leadership skill building workshops, team development events, virtual learning experiences, and on demand learning resources.• Facilitate leadership development experiences using skillful application of adult learning theory to ensure learning outcomes are achieved. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.• Lead and program manage Leadership Institute initiatives or programs, track and report on outcomes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver results.• Ability to learn models and theories in the field of leadership developmentSalary: . Date posted: 04/18/2024 10:44 PM

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Job responsibilities Providing a 24 x 7 coverage for the backup Operation function which is the primary contact point for backup service incident, change and restore support activities. Collaborate with cross-functional teams to design and implement new features and enhancements. Contribute to architectural decisions and provide technical leadership within the team Develop and maintain Cohesity's data management software, ensuring scalability, performance, and reliability. Develop, implement, and enforce backup policies to ensure data consistency, retention, and compliance. Monitor backup jobs, troubleshoot issues, and optimize performance to meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Proactively monitor the health and performance of Cohesity backup systems. Conduct regular system checks, apply patches and updates, and perform routine maintenance tasks to ensure optimal operation. Respond to backup failures, errors, or data restore requests promptly. Troubleshoot issues, identify root causes, and implement corrective actions to minimize data loss and downtime. Analyze data growth trends and plan for storage capacity expansion as needed. Collaborate with stakeholders to ensure the scalability of the Cohesity backup infrastructure to meet future business needs. Implement security best practices to safeguard backup data. Ensure compliance with industry regulations and internal policies related to data protection and privacy. Maintain comprehensive documentation of the Cohesity backup environment, including configurations, procedures, and policies. Keep documentation up-to-date with any changes or enhancements. Collaborate with IT teams and end-users to understand their backup requirements. Provide training and support to end-users on data recovery procedures and self-service options Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Work closely with product managers to understand customer requirements and translate them into technical solutions. Support customers by resolving technical issues and providing timely updates and patches. Contribute to documentation efforts to ensure comprehensive and accurate product information. Contribute to the continuous improvement of development processes and methodologies, striving for greater efficiency and effectiveness. Engage in technical discussions and brainstorming sessions to solve complex problems and drive innovation within the team. Actively participate in Agile meetings, such as sprint planning, stand-ups, and retrospectives, to ensure alignment and collaboration across the organization. Demonstrate a commitment to professional growth and development by pursuing relevant certifications, attending events, and engaging in continuous learning opportunities. Providing effective data protection support including accurate problem identification, request documentation and customer/vendor dialogue Working knowledge on Cohesity. Advanced Knowledge in one backup tool like Netbackup, Commvault etc including the command line environment. Preferred qualifications, capabilities, and skills Automation scripting skills with Shell, Perl and or python Familiar with storage products - Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS) and Cloud storage solutions. Intermediate knowledge of large scale Enterprise backup solutions Knowledgeable in Microsoft Windows, Linux, IBM AIX, Solaris etc. Advanced business continuity/resiliency knowledgeAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.Salary: . Date posted: 04/18/2024 10:24 PM