Optimization Manager Salary in Hyderabad - PayScale

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software EngineeringJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. As a Software Engineer in IT Applications, you will be part of the software engineering team that develops Lead to Cash functionality and is built on a Salesforce Sales Cloud implementation. You will work with the team of software engineers, product managers, and architects responsible for feature development and application maintenance responsive to the needs of a highly complex and global sales organization. The following is a selection of role responsibilities:* Design, develop, test, and deploy scalable solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other related technologies.* Collaborate with cross-functional teams to gather and analyze business requirements and translate them into technical solutions.* Customize Salesforce applications to support business processes and enhance user experience.* Implement and maintain integrations with third-party systems using APIs and middleware.* Perform code reviews, troubleshoot and debug issues, and ensure best practices are followed throughout the development lifecycle.* Work closely with stakeholders to identify opportunities for process automation and optimization.* Provide technical guidance and mentorship to junior developers as needed.
Required Skills:* Bachelor's degree in Computer Science, Engineering, or a related field.* Minimum of 5 years of hands-on experience as a Salesforce Developer, with a proven track record of delivering successful Salesforce projects.* Proficiency in Salesforce development tools and technologies, including but not limited to Apex, Visualforce, Lightning Components, Salesforce Lightning Design System (SLDS), Salesforce DX, and Salesforce APIs.* Strong understanding of Salesforce architecture, data model, and security model.* Experience with Salesforce integrations using REST/SOAP APIs, Middleware tools (e.g., MuleSoft), and ETL tools (e.g., Informatica).* Familiarity with Agile development methodologies and tools such as Jira.* Experience implementing and managing Continuous Integration (CI) and Continuous Deployment (CD) pipelines for Salesforce projects, using tools like Salesforce CLI, Jenkins, GitLab CI/CD, or similar.* Proficiency in version control systems such as Git, including branching, merging, and resolving conflicts.* Ability to automate testing, code quality checks, and deployment processes to ensure high reliability and efficiency.* Strong problem-solving skills and attention to detail.* Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.* Salesforce certifications such as Salesforce Certified Platform Developer I and II are preferred.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:17 PM

BASIC QUALIFICATIONS•Degree in computer science, finance, accounting or related field •2-3 years of IT experience in Alteryx development, design, operations and support teams in finance/accounting fields •Experience working in a fast paced environment similar to a high tech start-up with responsibility for leading direct reports and influencing teams in a matrixed environment •Provide technical contribution during solution, design, and architectural discussions; find and research ways to utilize the Alteryx tool to gain efficiency, productivity and scale. • Partner with other developers, architects and QA engineers to design and build enterprise-ready Alteryx solutions. • Maintains highest standards for automation project delivery, including comprehensive work intake management, portfolio prioritization, resource planning and customer/ stakeholder alignment •Maintains knowledge base of current best practices for accounting processes, accounting applications and the financial reporting architecture and design •Synthesize business requirements with technology capabilities • Maintains highest levels of customer focus and results delivery • Dives deep, stay connected to details and permanently resolves issues • Works to improve interpersonal, written and oral communication skills • Experience in AWS Services like EC2, S3 and Lambda Functions •Alteryx Core Certification is an added qualification.DESCRIPTIONAmazon is a fast paced, dynamic, high-tech company spread across the Globe. Amazon's finance team is searching for a bar-raising IT Application Engineer who consistently exceeds expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. The Agile Automation team is part of a global accounting organization that supports Amazon's financial reporting, internal control, inter-company, and transfer pricing activities and also supports new business launches globally in the consumer products, digital initiatives, merchant, operations, logistics, payments, and cloud computing lines of business. The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched a Regional Alteryx Champions (RAC) program that will greatly benefit the multiple accounting teams across the globe to automate repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using excel formulas or macros that involves large data sets as part of their business operational processThe IT Application Engineer is an individual contributor who is responsible to work on developing the automation of accounting business processes using the Alteryx ETL tool. The IT Application Engineer owns the technical design documentation, data security, building automation, and operational support for the entire automation portfolio. The individual must work collaboratively with A3P3 Program leadership, process optimization specialists, accounting process owners, subject matter experts, and target system owners to meet our highest standards for quality and timely delivery of automation build and support services. The role focuses on long-term business technology objectives and targeted business outcomes by clarifying automation technology capabilities, assessing and mitigating security risks, ensuring platform scale, availability, and stability, involved in automation development cycles, and providing best-in-class support services.Successful candidates will have the equivalent of 2+ years of professional experience implementing and supporting Alteryx solutions. This person has 2-3 years of experience in Data Analytics, ETL Development, Reporting, Data Integration, Process Automation and Operations Delivery.Key job responsibilitiesTroubleshoot and fix Alteryx workflow issues developed by RACs•Provide Alteryx trainings and attend office hours to support RACs•Alteryx Server Installation in EC2 machines across all the Environments.•Redshift cluster creation with IGW and handled Redshift Database schema design for Alteryx.•On-board and Integrate Redshift cluster with Datanet jobs•Promote developed workflows to Alteryx Server and schedule Alteryx workflows in EC2 machines based on the requirement.•Handle Alteryx user permissions in the server.•AWS Secrets Manager Integration with Alteryx.•Extracted data to Alteryx from different sources like Database (Redshift, OFA), Datanet, SharePoint, Shared folder and S3.•Proactively keeping the Alteryx server running with minimal service failure through the diagnosis of logs, database, and disk space utilization from interactive tools.•Schedule Alteryx workflows on the server and monitor Alteryx server performance•Build data analytical automation using Alteryx service, workflow execution and Alteryx connect platform across Dev/UAT/ Prod environments•Proficient in building Alteryx Workflows in Alteryx designer and integrating to Alteryx Server•Migrate the Alteryx workflows from Dev to test, UAT and prod servers using CLI and Alteryx workflow migration methodologyAbout the teamThe Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, inter-company, and transfer pricing activities . The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched an automation program for Alteryx a third-party application that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS • Bachelor's of Engineering with technology/finance/accounting background preferred • Experience in building the Data Analytical platforms by using Alteryx • Experience with AWS Technologies and Services • ERP General Ledger and Reporting experience with one or more Fortune 500 companies • Basic working knowledge in accounting/finance/taxSalary: . Date posted: 04/16/2024 09:29 AM

BASIC QUALIFICATIONS•Degree in computer science, finance, accounting or related field •5-7 years of IT experience in Alteryx development, design, operations and support teams in finance/accounting fields •Experience working in a fast paced environment similar to a high tech start-up with responsibility for leading direct reports and influencing teams in a matrixed environment •Provide technical contribution during solution, design, and architectural discussions; find and research ways to utilize the Alteryx tool to gain efficiency, productivity and scale. • Partner with other developers, architects and QA engineers to design and build enterprise-ready Alteryx solutions. • Maintains highest standards for automation project delivery, including comprehensive work intake management, portfolio prioritization, resource planning and customer/ stakeholder alignment •Maintains knowledge base of current best practices for accounting processes, accounting applications and the financial reporting architecture and design •Synthesize business requirements with technology capabilities • Maintains highest levels of customer focus and results delivery • Dives deep, stay connected to details and permanently resolves issues • Works to improve interpersonal, written and oral communication skills • Experience in AWS Services like EC2, S3 and Lambda Functions •Alteryx Core Certification is an added qualification.DESCRIPTION Amazon is a fast paced, dynamic, high-tech Company based in Seattle. Amazon's finance team is searching for a bar-raising IT Application Engineer who consistently exceed expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. The Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, internal control, inter-company, and transfer pricing activities and also supports new business launches globally in the consumer products, digital initiatives, merchant, operations, logistics, payments, and cloud computing lines of business. The Agile Automation team responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launching a A3P3 [Accounting Agile Automation by Python Pandas Program] program that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros that involves large data sets as part of their business operational process. The IT Application Engineer is an individual contributor who is responsible to work on developing the automation of accounting business processes using the Python programming language The IT Application Engineer owns the technical design documentation, data security, build automation and operational support for the entire automation portfolio. The individual must work collaboratively with A3P3 Program leadership, process optimization specialists, accounting process owners, subject matter experts and target system owners to meet our highest standards for quality and timely delivery of automation build and support services. The role focuses on long-term business technology objectives and targeted business outcomes by clarifying automation technology capabilities, assessing and mitigating security risks, ensuring platform scale, availability and stability, involve in automation development cycles and providing best-in-class support services. Additional responsibilities include internal control design, working with internal InfoSec and Fin-Sec team and implementation to ensure compliance with Sarbanes-Oxley (SOX). We require a candidate who has held similar positions in larger public companies or who has held similar position with a Big 4 consulting firm serving Fortune 500 clients for two or more years. Successful candidates will have the equivalent of 2+ years of professional experience implementing and supporting Python solutions. This Person has 5-7 years of experience in Data Analytics, ETL Development, Reporting, Data Integration, Process Automation and Operations Delivery.Key job responsibilitiesTroubleshoot and fix Alteryx workflow issues developed by RACs•Provide Alteryx trainings and attend office hours to support RACs•Alteryx Server Installation in EC2 machines across all the Environments.•Redshift cluster creation with IGW and handled Redshift Database schema design for Alteryx.•On-board and Integrate Redshift cluster with Datanet jobs•Promote developed workflows to Alteryx Server and schedule Alteryx workflows in EC2 machines based on the requirement.•Handle Alteryx user permissions in the server.•AWS Secrets Manager Integration with Alteryx.•Extracted data to Alteryx from different sources like Database (Redshift, OFA), Datanet, SharePoint, Shared folder and S3.•Proactively keeping the Alteryx server running with minimal service failure through the diagnosis of logs, database, and disk space utilization from interactive tools.•Schedule Alteryx workflows on the server and monitor Alteryx server performance•Build data analytical automation using Alteryx service, workflow execution and Alteryx connect platform across Dev/UAT/ Prod environments•Proficient in building Alteryx Workflows in Alteryx designer and integrating to Alteryx Server•Migrate the Alteryx workflows from Dev to test, UAT and prod servers using CLI and Alteryx workflow migration methodologyAbout the teamThe Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, inter-company, and transfer pricing activities . The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched an automation program for Alteryx a third-party application that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Bachelor's of Engineering with technology/finance/accounting background preferred • Experience in building the Data Analytical platforms by using Alteryx • Experience with AWS Technologies and Services • ERP General Ledger and Reporting experience with one or more Fortune 500 companies • Basic working knowledge in accounting/finance/taxSalary: . Date posted: 04/16/2024 09:29 AM

BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWould you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Tax Services is the place for you. Tax Services responsible for the tax calculation platform, we provide the core services that calculate the accurate amount of transactional taxes (sales tax and VAT) on Amazon. We thrive on providing the correct tax amounts to the customer at order time, and make sure audit records are stored safely to meet tax law requirements around the globe. Our challenges include staying on top of the complex and ever-changing global tax rates and laws as well as computing calculations correctly and quickly, thousands of times a second, and each one needs to be right. We are looking for software engineers who thrive on complex problems and relish the challenge of operating complex and mission critical systems under extreme loads. Our systems manage hundreds of millions of records, and responds to millions of service requests per minute. Ã, Do you think you are up to the challenge? Or would you like to learn more and stretch your skills and career?We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience on a new consumer service. In this role you, will lead the definition, and shepherd the development, of new features as well as important optimizations to the service. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company. This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/16/2024 10:14 PM

BASIC QUALIFICATIONS- - 3+ years of program or project management experience- - Bachelor's degree and/or recognized equivalent work experience • 4+ years' experience in a Contact Center Workforce Management & Scheduling role required.- - Demonstrated experience and success in WFM or Operations oriented projects in Contact Centers. •- - Demonstrated experience managing routine scheduling and RTA work in multi-channel global contact center environments including phone, email.- - Analytical and solid communications skills are essential to be successful in this role•- - Advanced skills using Microsoft Excel in a business environment•DESCRIPTIONWe are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing manpower in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate real time intervention, as well as short term scheduling management and planning (1-16 weeks in advance).Key job responsibilities• Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets.• Manages non-productive time request process and planning, ensuring activities are planned without impacting SLAs.• Responsible for the onboarding of new hires into scheduling system.• Reviews and processes schedule change requests.• Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7.• Leads weekly staffing review meetings detailing previous and current week's performance and forecasted performance of remainder of current week and next week, while also identifying risks.• Scheduling, re-scheduling, schedule rollovers and optimization of team meetings, one on ones, training, and various other off phone activities.• Break optimizations as per site specific legal guidelines.• Work with CASA (Aspect team) and Workforce PM Aspect onboarding into Account Health Support set up.• Post launch, attending meetings in regular intervals with Aspect admin team for learnings, updates, call-outs & implementations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- - Hands on experience in managing Aspect is highly desirable- - Scheduling of associates based on interval wise volume delivery pattern in Aspect- - Breaking down monthly, weekly and daily volume into interval level volume distribution by following historical trend- - Schedule staffing following interval wise volume requirement and DOW distribution- - Forecasting of interval level volume & AHT following historical trend- - Maintaining headcount database based on joiners and leavers update- - Conducting shift bid process to help shift rollover for agents- - Optimizing breaks, meeting and other non-productive times by following staffing over under/gap- - Adjusting based on change in DST (day light saving)Salary: . Date posted: 04/22/2024 10:46 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Saklesforce to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.Technical Expertise Application: Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in SF or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong echnical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:21 PM