Production Support Manager Salary in Hyderabad - PayScale

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Robotics Development Senior Manager..At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Responsibilities:Keymember of RPA Center of Excellence, providing advice and consultancy to the CoEand business units. Developmentof strong relationships across business teams, IT, and with third partyvendors. Responsiblefor hiring, coaching, career development planning, and direct supervision ofoffshore RPA developers, architects, and process controllers. Developmentand maintenance of the RPA operational model and governance for automationservices. ImplementedPega coding standards, best practices and methodologies. Reviewand approval of process definition and solution design documents. Developmentof post-production RPA services support framework and defined the measurementsand metrics. Requirements:Pega 7.x/8.xworking experience with Agile5+ years ofexperience using PegaSound technicalskills around Pega 7.x/8.xGood hands onexperience in implementing PEGA integration services using REST, SOAP, Email, RelationalDB, Java or .NET Minimum 3+ yearsexperience with Pega Development/ Design, support Qualities andExperience 10+ years ofsoftware engineering experience 5+ years ofmanaging development teams 5+ years ofexperience building large-scale, highly available distributed systems 5+ years ofexperience in an Agile Scrum environment The candidate mustbe a “player-coach” professional, with excellent interpersonal andcommunication skills and ability to liaise effectively across all levels in theorganization Proven ability toeffect and manage change • Strong organizational skills and ability tomulti-task and meet deadlines in a fast-paced environment Proven leadershipskills and ability to build and maintain high performing teams Excellent Problemsolving and troubleshooting skills Ability to quickly and accurately respond to issues as they arise

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifePurview of a Manager I (Front line Manager), Operations, GO-AIManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location – TSOnsite - HyderabadWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.

DESCRIPTIONManaged Compute Runtimes (MCR) builds innovative managed compute solutions that empower Amazon Software Engineers to build and operate services for Amazon’s customers that are secure, highly available, and easy to scale. We identify and support the foundational infrastructure capabilities, tools, and datasets needed to support rapid global expansion of Amazon's SOA infrastructure, built on top of AWS technologies. Our team focuses on robust and scalable architecture patterns and engineering best practices, driving adoption of ever-evolving and cutting-edge AWS technologies.As a Software Development Manager (SDM), you will be at the forefront of defining Amazon’s strategy around well-architected cloud applications, improving developer productivity, and operational excellence for our Managed Compute Runtimes Division. Our team is working on an internal serverless compute platform used by many teams within Amazon. We have an ambitious vision for maximizing business agility and increasing developer productivity. As the leader of this space, you will hire, develop, and retain deep technical team members. As a site leader, you will be responsible for managing multiple teams and own the overall product roadmap, strategy and delivery. You will own defining the long-term vision, driving long and short- term product strategy, working with internal Amazon customers as well as partnering with stakeholders such as AWS Developer Tools and Consumer Resiliency Engineering. You will get to work in a deeply technical space with experts in solving cutting-edge problems unique to the size and scope of Amazon. Does the idea of working with AWS on new software solutions to ease the use of AWS technologies in Amazon sound exciting to you? Then this role might be perfect for youGiven the size and impact of MCR's customer base, we understand the importance of making our development tools “just work”. We make it easy to build high quality, reliable systems build and maintain Amazon Customer trust, that support Amazon's evolving architectural needs. Come help us create and evolve the abstractions that make developing software at Amazon even more powerful and flexible!Key job responsibilitiesYou will be responsible for people (hiring, inspiring, growing), a product charter (vision, goals, architecture and design), project work (working backwards, requirements, estimates, planning, execution, safe and high quality rollout) and operations.About the teamHEX-AWS is central to SDO’s vision of providing abstracted compute infrastructure to enable SDO developers to focus on business logic and maximize value for their businesses. We already made substantial progress in this vision and here are some key facts1. As of 07/01 HEX-AWS manages 1400 services with around 900 production services2. HEX-AWS is growing 10% month over month with new services getting onboarded3. Opportunity to work on an core infrastructure layer such as EC2, ECS, Fargate, EKA, LBs, Security and have a broad impact across Amazon.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

BASIC QUALIFICATIONS• Graduate in any discipline.• Overall 6+ years of experience including 4+ years of experience in managing training/learning related projects or programs. • Demonstrated experience of managing and driving innovative training solutions is a plus.•Fluent in written and verbal English.•A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.•Move fast to deliver results•Develop and manage strong partnerships with all leadership levels and business groups.•Experience in stakeholder management, including influencing executive level leaders.•Superior communication and influence skills•Communicate effectively and credibly both verbally and in writing.•Conduct needs assessments, analyze and prioritize needs, and tie recommendations to bottom line business impact.•Strong knowledge of learning design: adult learning, on the job learning, knowledge management theories, and principles in both virtual and in-person events•Practical experience in leadership and business needs consulting.•Work independently and on a team to deliver results.DESCRIPTIONROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Training Manager at ROCWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The HYD Regional Training Manager will be an active member of the entire region and will lead the coordination and execution of Associate onboarding, training, refresher and development activities.Successful candidates will have demonstrated a true hands-on approach, a data-driven, analytical mindset, an understanding of training plan design and effectiveness measurement, and knowledge of Logistics/ distribution operations. Ability to influence without authority and effective presentation & persuasion skills are a must as this role. HYD Regional Training Manager will:• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)• Training Ambassador pool management• Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics• Manage and customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operations• Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leadersKey job responsibilitiesKey job responsibilities but not limited to: Build positive, collaborative and action-oriented partnerships with leadership team, SMEs, peers, and stakeholders to create leadership development solutions for HYD site • Build high-trust partnerships with regional leadership teams, develop recommended solutions that address top leadership development needs • Tap into your knowledge and creativity to bring new ideas, frameworks, and understanding to our leaders. Help them apply that knowledge to their daily work and broader responsibilities.• Work as part of a team to design and deliver targeted and engaging leadership solutions that is culturally aligned and best suits audience needs and tangibly impact performance. Solutions may include in-person leadership skill building workshops, team development events, virtual learning experiences, and on demand learning resources.• Facilitate leadership development experiences using skillful application of adult learning theory to ensure learning outcomes are achieved. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.• Lead and program manage Leadership Institute initiatives or programs, track and report on outcomes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver results.• Ability to learn models and theories in the field of leadership developmentSalary: . Date posted: 04/18/2024 10:44 PM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONHave you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr Workforce Manager who will be responsible for driving service levels, developing strategies for service expansions and optimizing resource utilization/occupancy through innovative ideas. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. He/She will possess advanced analytical experience and basic knowledge of workforce management metrics. The individual must be capable to support and own proactive tactical & strategic data anlaysis driven projects to address customer facing challenges and enable program management and decision making initiatives across STAR. In this role you will experience a wide range of challenges and we expect you to approach the problems with swift data driven solutions.The ideal candidate for this role will be able to: - Create, maintain and disseminate project information to stakeholders and senior management, including confidential and privileged information through advanced data analysis and statistical controls - Be a visible and vocal role model across the wider business for Amazon's customer-centric culture, championing Seller's needs and using data and technology to anticipate and exceed them. - Interact with stakeholders at multiple levels and dynamically lead difficult discussions by identifying and analyzing data to isolate issues, develop solutions and prioritize opportunities to improve experience of our customers - Determine and implement effective program solutions quickly, so as to not impede BAU production, yet run projects/programs in a bubble/pilot environments - Plan and manage multiple parallel data analysis and develop the next generation of automation tools for monitoring and measuring data quality, with associated user interfaces - Contribute to evolving the technical direction of STAR analytical systems and play a critical role in the design and development of key programs run by WFM - Remain flexible to changing priorities, open to new ideas and have seller quality as the top focus.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queriesSalary: . Date posted: 04/04/2024 09:35 AM

UI Team Lead (Senior Manager Engineering)About usSecureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role OverviewWe are looking for a hands-on manager with technical knowledge of Javascript and Angular to provide a powerful combination of leadership, implementation, and operational support to drive business forward on a cutting edge technology stack. Your focus will be on leading the User Interface team and developing solutions that leverage the latest big data platforms and technologies (e.g. AWS/GCP/Azure, Kubernetes, Docker, Kafka, Spark, Flink). You will work in a fast-paced, startup-like environment with an experienced, cross-functional team of software engineers, data scientists, security experts, and product managers to build our next generation security platform leveraging large scale data science and machine learning.The ideal candidate has spent several years as a software engineer focused on front-end development, transitioned to an architect or team lead role, and now manages a development team. If you're an engineering manager with proven experience designing and developing innovative, intuitive, and beautiful interfaces that people love, we need your help to push the boundaries of user interface design and bring the most innovative security product concepts to life. The ideal candidate will have experience leading positive change, empowering people, cultivating product technology visions, and fostering effective engineering practices and culture in a hyper-growth environment where priorities shift fast.ResponsibilitiesDirect management of front-end software engineers. Mentor the professional development of each direct report through personal coaching and performance management.Provide technical leadership in the testing, deployment, monitoring, and improvement of software applications as secure, scalable, performant, and fault-tolerant solutions across a multi-cloud architecture.Drive positive change in terms of streamlining processes, improving efficiency, and implementing key performance metrics. Work with the entire engineering team to improve the quality, scalability, and supportability of all production software.Collaborate with product management team to generate a roadmap for new features while also incorporating ideas originating from the team. Work with the team to execute the agreed upon roadmap.RequirementsMinimum of 3 years of experience leading and/or managing teams of 4+ people.Ability to mentor and coach software engineers with various levels of experience.Minimum of 7 years with hands-on frontend development experience with JavaScript including modern frameworks, such as Angular, React, or Vue, and tradeoffs of each.Minimum of 3 years with recent experience using newer versions Angular, ngrx, and Material Design.Solid understanding of Scrum/Kanban and how to apply their respective practices in a pragmatic way.Ability to work with product management to break down epics into stories that can then be executed by your teams.Keen sense of urgency and the ability to prioritize problems, analyze, and resolve issues.Excellent communication skills and the ability to work in distributed team environments.A bachelor's degree in computer science or engineering.PreferencesProficiency with Git and continuous integration/continuous delivery.Experience with D3 or similar data visualization packages.Experience with Docker, Kubernetes, and microservice architectures.Knowledge of UI security issues and best practices to prevent vulnerabilities.Prior experience managing geographically distributed teams in an entrepreneurial environment.Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,national, social or ethnicorigin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnershipstatus, past or present military service, family medical history or genetic information, family or parental status,or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Job ID:R244071Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/20/2024 02:12 AM

BASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelDESCRIPTIONWant to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYDSalary: . Date posted: 04/12/2024 10:09 PM

BASIC QUALIFICATIONS - Experience leading an operational organization for minimum 15+ years. - 5+ years of experience managing global/regional teams (100+ employees).- 5+ years of experience working cross-functionally and cross-regions and international countries.- Experience engaging and influencing Senior Executives. - Proven experience across the domain of Risk Management & Fraud. - Proven track record of driving change and innovation - Demonstrated ability to manage and develop large high performance teams. - Deep understanding of principles of HC Planning and workforce management.DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes. Buyer Abuse team is seeking Sr. Operations Manager, Task Investigations to lead the Task investigations team in India, manage a team of managers and overseeing a team size of 400+ employees. We're looking for a good leader that will take ownership and drive change in a dynamic global business environment. It is expected the individual will ensure Buyer Abuse process stay ahead of risks associated with growth in areas of process design, internal control effectiveness, system integration, and other relevant fields. This individual must be a good people leader who is eager to dive deep into processes to deliver efficiency improvement. The preferred candidate will have outstanding auditing skills, problem solving skills, process and system knowledge, and customer service passion.The person should be an innovative, results driven professional with solid people skills and a good problem solving capability. He or she will be responsible for driving global strategy and initiatives. He / she will collaborate with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision. This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any organizational change and influences teams.Key job responsibilities- Lead the 400+ HC Buyer Abuse Task Investigations organization in India to deliver as per scale and future growth.- Enable the next level managers in talent development, employee engagement and growth mechanisms.- Build a deep functional knowledge to deliver on key business metrics of quality, productivity and service levels in a production environment - Set up the goals and vision for the function, Establish goals, strategies and related metrics, track progress, and manage through obstacles to achieve program objectives. - Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.- Manage, coach, and develop a good team of Operation Managers. - Drive innovation within the team to improve operational efficiencies and customer experience - Drive common organizational goal across various internal and external stakeholders and set up effective communication channel.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Proven ability to understand and manage complex systems - Extensive experience as a manager of managers with consistent top performance - Demonstrate ability to influence, manage, and present ideas via clear written and verbal communication. - Understanding of Lean and Six Sigma and demonstrate familiarity with technical systems - Deep understanding of principles of HC Planning and workforce management. - Possess exceptional leadership, managerial, interpersonal, analytical, data mining and project management skills - Post -graduation degree in managementSalary: . Date posted: 04/22/2024 10:51 PM