New Business Manager Salary in Hyderabad - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER TRIAGE: A Triage Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) who provide first level voice support to our customers along with managing associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad Work Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time. Skills and Experience Masters Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Overall work-experience of 12+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles. Skills Desired: MBA (or equivalent work experience) and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etc Functional or technical salesforce.com application knowledge Experience in managing global customers Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management About Salesforce: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/20/2024 03:13 PM

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Software Development Manager supporting our bConnected product suite.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: We are looking for an experienced and talented Lead Software Engineer with 6-8 years of agile development experience to join our team supporting our bConnected product suite. You will have a direct impact on the customer experience leading the design and implementation of new features and functionalities built for the widely-popular bConnected suite of products. You'll lead a high-energy team delivering incredible, creative improvements to our products. You'll collaborate with other developers to write the best code and release often to deliver amazing results that our thousands of users love and use daily.Desired Skills and Experience:•Leading Full Stack development with 6-8 years hands on Web Application Development•Ability to lead a team on small to medium-sized projects ensuring that the development process is followed,expectations are managed with key stakeholders, design and implementation details are clearly understood, and committed deliverables are being met•Ability to work as part of a small team where you are expected to mentor junior members on all aspects of software development through direct feedback, documentation reviews, and pull requests•Ability to take a customer requirement and write a design document that clearly communicates how that requirementis to be implemented•Ability to write well-designed,well-structured, performant, maintainable code using Java, JavaScript,HTML, and CSS with jQuery, BackboneJS/AngularJS, Play, Spring or SpringBoot frameworks•Ability to implement features and functions described in functional and technical design documents written by the team•Provide feedback on process improvements,tools, and training for the development team•Understanding of typical web application and micro-services patterns.•Knowledge of open source libraries,tools, and frameworks (e.g. for logging, wiring, testing, building)•Has good Knowledge of MySQL, Linux.•Experience on markup languages like HTML5, and StyleSheets.•Experience in Design and Architecture of UIapplication.•Effective communicator, good team player, individual contributor and good at mentoring/leading. •Well verse with Agile Methodology for project execution.•Strong experience in building Single-page Applications a big plus. Hands-on CI/CD experience is a definite plus•Knowledge of static codeanalyzers like Sonar or any other tool is a plusEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Applications Manager.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.TTEC is currently searching for an experienced Oracle EBS Delivery Manager who has at least two full cycle implementation experience. This position will be responsible forMaintain ticket matrix, overseeing a team of techno functional experts for delivery and project plan adherence. Must be a team player , thrive in a dynamic work environment spanning multiple geographies. Must have experience in AIM/OUM/ PMP / Agile methodologies.Our Manager, Oracle Duties & Responsibilities will include:* Experience in Oralce implementation EBS must. Cloud experience is plus.* Proficient in requirement analysis and business mapping of Oracle Financials* Exposure to Oracle Payroll and integration* Experience in any middle tier tool a plus* Creating UAT plan and conduction as per the plan* Experience to work with project management triangle ( cost , scope , time)* Maintaining SLA and improve on a continuous basis* Solid understanding of period end processes for a global company* Guiding team members for troubleshooting and engaging with right partners* Follow AIM / OUM methodology and documentation standard for enhancement/implementation* Planning and follow-through for regular RUP patches for payroll and year-end* Working directly with business stakeholder and managing expectation in terms of system capabilities and component delivery* Coordinating Ensuring financial complianceBasic Qualifications:* Bachelors / Masters degree in Financial Systems. MBA/Project Management Professional preferred.* Minimum 6+ years experience with full cycle Oracle EBS implementation* Must have lead teams of people* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of SOX /SOD compliance* Understanding of technical integration between various Oracle modules and 3rd party systems* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Business Development: Generating the new business from the existing clients and to acquire new clients.Managing business development activities and accountable for the top:line profitability.Developing prospective clients and maintaining relation with old clients.Dealing with the key clients for PAN India recruitment.End:End Recruitment:Responsible for End:End recruitments For IT and NON IT verticals.Closure and Collection : Salary negotiations if required, follow up regarding any Offer letters issued, Regular follow up with candidates to ensure joining, Raising bill and ensure timely collection.Search Plan and Recruitment Efforts: Consult with client account managers regarding manpower support. Devise ramp: up plan/ search plan and adopt effective search strategies to meet client needs within time frames agreed upon.Client Management: Developing and managing clients.Generation of timely business from the existing clients.Team Management:Handling a Team, ensure monthly targets, Train and Induct new recruits on best practices and various sourcing tools, Provide guidance and Support. Conducting weekly reviews on team

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER, QA: Manager is responsible for ensuring the success of our customer engagement by effectively managing a team of QA engineers (Salesforce QA) along with actively involving a project execution & helping in process alignment & maintaining Salesforce standards. Handling a group of leads, engineers & associates around 15+ members. This role involves direct customer engagements, career development of individuals & project management processes. Apart from day-to-day activities, the candidate is expected to be helping leadership in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world. The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services. Location: Hyderabad, Bengaluru & Jaipur Work Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required: Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA experience, Coach, Mentor & work experience, etc.) Overall work-experience of 10+ years, Strong people management expertise of at least 5+ years in QA management roles. Strong Experience in managing QA professionals. Experience with QA best practices and procedures. Excellent written and verbal communication skills. Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organisational skills Ability to develop and deliver creative solutions for complex situations Ability to attract, hire and retain high-performing professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: Manage a QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines. • Set team goals in alignment with Global objectives. Assist direct reports in the definition and attainment of individual goals Manage at least one customer engagement directly & simultaneous manage a group of individual contributors. Ensure that direct reports have the resources, information, and processes necessary to deliver effective QA solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the QA practice on entire CSG group to deliver on organisational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Develop and maintain QA procedures and policies Advocate for QA practice and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the QA group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts based on customer engagement. Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership Skills Desired Post Graduation and / or Industry certifications like CSM, ISTQB, CSM, CASTP etc. Functional or technical salesforce.com application knowledge Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONAWS Fintech seeks a Financial Systems Development Manager. The ideal candidate has experience managing a team and supporting requirements gathering, technical design, development and deployment. The manager is responsible for the growth and development of their team. Developed solutions must strike the right balance between precision and speed, providing ever more scalable and granular data models, without sacrificing accuracy or agility. This position requires a high level of expertise translating business requirements into technical designs. On the AWS Fintech team you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class technology is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for data modeling and finance. We take working hard, having fun, and making history seriously – you should too!AWS needs individuals that bring the Corporate Finance experience AND the entrepreneurial aptitude to accelerate decision making. Candidates should be willing to innovate and be able to do the heavy lifting to implement their innovationsKey job responsibilities- Lead an organization that consists of engineers and operations specialists.- Manage and develop the team, including hiring, retention, performance management, mentoring and capability/skill development.- Contribute to the long term technical roadmap, architecture, technical design, implementation, and operational support of tools and services.- Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners across Finance.- Act as point of contact for communications dealing with project deliverables, setting the expectation, managing priorities, technologies, human factors and management issues.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position leads a team with on-call responsibilities, but typically this role does not get involved in after hours interactions. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes- 5+ years of experience with detailed knowledge of Performance management (OLAP, strong preference for TM1) systems, reporting/analytic tools, and financial environments.- A strong track record of project delivery of complex financial projects- Experience with delivering software projects using Agile / Scrum methodologies- Track record of bringing attracting and growing engineering talent- Experience in partnering with product and program management teams.- Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.PREFERRED QUALIFICATIONS- Demonstrated history of problem solving, financial acumen, and business collaborating skills- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment- Deal well with ambiguous/undefined problems; ability to think abstractly- Excellent written and verbal communication skills with a customer focused, professional demeanor- Strong scripting skills, e.g., Powershell, Python, Bash, Ruby, Perl, etc.- Familiarity with other financial software products, including Command Center, SPSS, AirFlow, Oracle HFM- Experience with design & delivery of formal training curriculum and programs-- Proficiency with Microsoft Project, Visio, and SharePoint- Project management, scoping, reporting, and scheduling experience a plus- Master’s degree in Computer Science, Engineering, Math, Finance, Statistics, or a related discipline

DESCRIPTIONa) Handing Account Payable-finance operations with team size of 30+b) Performing deep dive and contribute to process improvementsc) Driving operation to achieve key goalsd) Representing ops in leadership callse) Coordinating with multiple teams- Tech, product and Business Partnering teamsf) Experience in managing process and operational escalations We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- - 12+ years of Account Payable experience- - Experience using data to influence business decisions- - Experience as a manager of managers- - Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues- - Managerial skills to handle problems and crisis in a confident and decisive manner.- - Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches- - Excellent negotiation, interpersonal, verbal and written communication skills- - Ability to work under pressure and with strict deadlinesPREFERRED QUALIFICATIONS- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization- - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- - Experience in operational excellence using six sigma methodologies- - Proven Project & Operations Management Skill

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER TECHNICAL SUPPORT : A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Support Engineers (Salesforce Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services.Location: HyderabadWork Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time.Experience/Skills Required:Overall work-experience of 10+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles.Strong Experience in managing technical support professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.Continuously improves on what defines customer service delivery.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional collaboration across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal supervisionDrive customer engagement across peers and senior managementAbility to address and effectively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Issue management experience with multiple collaborators including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain impactful support professionalsAbility to work on competing priorities under timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday.Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Manage workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceManage key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and critical issue point for support agents; Build credibility and trust within the support groupFoster and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer partner concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementSkills Desired:MBA and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etcFunctional or technical salesforce.com application knowledgeAbout Salesforce: Salesforce is the global leader in customer relationship managem ent (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionise the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob? Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM