Front Line Manager Salary in Hyderabad - PayScale

Job Number 24054312Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Hyderabad, Level 10 SLN Terminus Survey No 133, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 09:33 AM

BASIC QUALIFICATIONS• Bachelor's degree or significant college course work, in communication, education or related field•• Experience successfully managing a team and supporting their success and growth• Demonstrate success and experience with planning, creating, implementing and delivering training• Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers• Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees• Knowledge of learning and training practices• Ability to use multiple learning methods and link appropriate methods with subject matter experts• Experience working with remote teams• Business English skills both verbal and written, as it's required to work with English language data training and learning• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)• Project/program management and organizational skillsDESCRIPTIONTraining organization accelerates learning and continuous improvement of AGI-DS Operations. We do this by creating, managing, and delivering standardized, globally accessible, content across all skill levels. This enables to deliver high quality data labelling through the consistent understanding and application of procedures, and create network resource flexibility to meet customer demand.We are seeking a Training Manager to join our Training team in IndiaIf you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site's training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.Key job responsibilitiesKey job responsibilitiesWe are seeking a Training Manager to join our Training team.If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site's training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.As a Training Manager, you must be capable of:• Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information• Working with Operations stakeholders to identify target audience training needs and deliver learning modules against required training timelines.• Managing a team of site trainers and coordinating, planning workflow training modules such as new hire, cross training, launch trainings for new services, and other specific trainings as necessary.• Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.• Monitoring, tracking and reporting on training completion and success metrics.• Serving as an training subject matter expert (SME) to advise trainers on training organization and presentationWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Learning/training certification in eLearning• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.)• Demonstrated working knowledge of eLearningSalary: . Date posted: 03/29/2024 09:20 AM

BASIC QUALIFICATIONS - B2 certification in Portuguese. - Must be fluent in Portuguese and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Portuguese. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Portuguese-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Portuguese and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Portuguese-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifePurview of a Manager I (Front line Manager), Operations, GO-AIManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location – TSOnsite - HyderabadWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.

BASIC QUALIFICATIONS - B2 certification in Italian. - Must be fluent in Italian and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Italian. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Italian-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Italian and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Italian-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

BASIC QUALIFICATIONS - B2 certification or equivalent in Spanish. - Must be fluent in Spanish and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Spanish. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Spanish-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Spanish and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Spanish-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: - Process and respond to emails and Phone calls received from publishers in Spanish and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Spanish-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

BASIC QUALIFICATIONS• Should be currently in people management role with a minimum of one year of direct people management experience. • Any graduate and above (or) an equivalent degree with people managerial experience.• Demonstrated team-building skills within own team or across other teams.• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.• Demonstrated skill in developing and implementing new strategies and procedures.• Demonstrated ability to devise and communicate administrative and procedural decisions.• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.• Proven ability to report and analyze data.• Demonstrated ability to initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.DESCRIPTIONFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. As mentioned by Jeff Bezos in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. FBA Support Operations team is seeking highly motivated Supervisors to lead teams of up to 20 front-line associates. An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.Key job responsibilities• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.• Partner and communicate with stakeholders to ensure consistent employee experience.• Lead team meetings focused on team performance, policy and site updates, and team-building activities.• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.• Initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSPeople Management Skills:• Demonstrated ability to develop, direct, and manage a team.• Skilled in developing and implementing new processes and procedures.• Ability to organize, prioritize and schedule work assignments.• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).• Demonstrated passion for delivering a positive Customer experience.• Ability to perform ambiguous tasks without guidance and support.• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.• Can adapt well to changing circumstances, direction, and strategy.• Ability to manage team performance through training, coaching, and process improvement.Communication Skills: • Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.• Demonstrated team building skills: within own team/across other teams.• Ability to provide objective performance feedback.• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.• Excellent documentation skills.Continuous Improvement:• Strong history of proposing ideas for new metrics and tools.• Ability to own data collection and reporting for deep dives and escalations.Salary: . Date posted: 04/12/2024 09:11 AM

DESCRIPTIONAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.Amazon has great opportunities for professionals wishing to pursue a career as a leader in finance Operations. We know that learning through experience is what transforms talented people into great leaders. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our transportation teams worldwide. Our Finance Managers work with multiple sites, they help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.Transportation Controllership is focused on providing program management leadership for a dynamic and rapidly growing Transportation business. You will work with stakeholders in Accounting, Finance, Tech and various transportation organizations to Review and assesses risk management policies and structure, makes recommendations and implements modifications and improvements in to 3P transportation auditing space.This is the perfect position with someone who possess project management experience preferably with a systems/tools component, excellent analytical skills, and have a track record of delivering projects in a complex and ambiguous environment. You will require good project management skills, strategic thinking, relationship building, problem solving, and communication skills. A track record of on-time delivery of projects coupled with good in operate independently are the key to success of this role. You will help develop effective milestones and launch schedules for this work. The ideal candidate will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate.Job Responsibilities include:· Review and Assess the current risk management policies and procedures.· Recommendations and E2E implementation of risk management solutions derived from assessment stage.· Communicate with stakeholders, leaders, users, and technical teams to collect requirements, evaluate and recommend alternatives, develop processes and tools and provide updates on intermittent milestones· Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep the projects moving forward· Work with stakeholders across the transportation teams to uncover dependencies and create action plans around those dependencies· Working with Accounting, Auditing, Finance and business to solve project requirements· Create a “learn by doing” environment by engaging with business and technology to promote and encourage continued customer focusWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

BASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelDESCRIPTIONWant to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYDSalary: . Date posted: 04/12/2024 10:09 PM