Incident Problem Manager Salary in Hyderabad - PayScale

TTEC, is seeking a Kronos Developer to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!What you’ll be doing:* Meet with business partners to understand client needs and make recommendations for technical solutions to time keeping practices.* Participate in the discovery, planning and implementation of projects and/or large issue resolution.* Maintain, document and support Kronos operational functions.* Responsible for all System Integration and Regression Testing during Kronos systems upgrades and enhancements.* Work with a diverse customer base of internal clients across multiple countries to develop processes and solutions that increase and enhance productivity.* Use Workforce Integration Manager (WIM) functionality to import/export and automate tasks* Develop with an understanding of implication of performance, security and best practices for coding and code structure* Collaborate with HRMS Development team and Kronos Team to achieve precise functional requirements during design and development project phases.* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular access audits and security compliance processes.* Escalate to vendor for defect and incident resolution as required.* Attain quarterly and annual objectives assigned by management.What skills you’ll need:* B.S. Computer Science, Software Engineering, MIS or equivalent work experience* 2-5 years of experience as a Kronos Developer* Strong verbal and written skills* Strong analytical and problem-solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* Experience with Oracle database operations* Multiple languages are a plusRequired Knowledge:* Kronos versions 6 and 8* Pay Policies (across multiple countries)* Workforce Integration Manager (WIM)* Biometric time clocks* Enterprise Archival system* Labor Levels* Hyperfind queries and GeniesWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is seeking a ServiceNow Administrator to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!We are currently searching for a Cornerstone Performance Management Administrator to support our internal performance management platform. The ideal candidate will be a self-starter with excellent communication skills and interpersonal skills with the ability to perform autonomously in a fast paced environment in support of regular review processes. This role will work heavily with Management, Operations and other development teams to accomplish the goals.What you’ll be doing:* Maintain and support Cornerstone Performance Management operational functions* Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity* Perform technical validation and testing to ensure requirements are satisfied with sample data* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular data audits and resolve identified issues* Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups* Escalate to vendor for defect and incident resolution as requiredWhat skills you will bring:* An experienced professional who possesses a comprehensive knowledge of Human Resource talent evaluation best practices and procedures, along with project management experience* 1-3 years of experience as a Cornerstone administrator* Strong verbal and written skills* Strong analytical and problem solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* System/Process Automation (Orchestration) experienceWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.We offer a highly competitive compensation and benefits package and the opportunity to join the team in a ground-floor career growth opportunity.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk Service Desk Analyst. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. TTEC Digital is seeking a Helpdesk/ Service Desk Associate to join our Technology Services segment. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As part of our Managed Services Support Engineering team, you will work in a team environment in an external client facing capacity in support of ttec Digital’s large enterprise customers. What you’ll bring to us: • You will be responsible for taking incoming e-mails, calls and service requests from customers • Document client requests in Service Now and escalate requests to internal Escalation Engineering teams • Client connectivity / remote access tools • Desktop server application support Basic incident and change management What skills you’ll need: General helpdesk / NOC experience preferredPrior customer service experienceKnowledge of MS Office Suite: Outlook, Word, ExcelAbility to follow documented processes and methodologies Ability to work possible shift schedules of 8-10 hours in support of a 24 hour, 7 day a week

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Data, Integrations and Automation team in Salesforce Business Technology is currently seeking a team member with integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments. Accountable for day to day functioning of Enterprise Integration platform products. Responsible for managing the key aspects of IT service operations; ensuring that SLAs are met and standardizing the processes followed in Run operations. Supports the Service Manager in managing the application support vendor. Activities include problem management, performance and capacity management, service level coordination, incident management, escalation management, release management/execution, change management, DR/ BCP. Recommends improvements that reduce support costs & optimize performance. Responsibilities:Customer Zero: Partner with Mulesoft core Engineering team to release new product features and capabilities to Internal teams, test the features and provide feedback for improvementMulesoft Anypoint platform administration including access and entitlements management, deployment support and Application support.Partner with internal Salesforce users to proactively identify application issues and resolve them.Collaborate with Integration Product and Engineering teams to design, develop, test and release new integration applications.Perform data reconciliations to proactively identify data discrepancies, identify issue themes and root cause.Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, Access management controls, Interface controls, and change management controls.Supervise and resolve system generated failure notifications for integration applicationsSupervise Integration platform availability, resource utilization (CPU, Memory) and proactively resolve issues.Designs, builds, implements and administers supervising tools and solutions for systems and platformapplicationsBuilds tools and processes that enable the business to move fast, without incident or downtimeHas knowledge of routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releasesDevelops and implements standard operating procedures and best practicesDiagnoses and resolves sophisticated application problemsEnsures proactive and preventive maintenance activities are implemented by MSP to improve the availability of services and maintain continuityDocument support process, standard operational procedures, support reference manuals.Required Skills:4+ years of experience with Mulesoft Anypoint platform administration or development4+ years of experience using Unix/Linux OS environments4+ years of experience with relational database and SQL queries2+ years experience with Salesforce administration and SOQLFamiliar with integration strategies like API-led connectivity in MulesoftFamiliarity working within strict Change Management and Release Management processesDemonstrated ability to build and execute efficient business processes and methodologies.Bachelor degree in computer sciences, programming or a related fieldDesired Skills:Certified Mulesoft Integration Associate OrCertified Mulesoft DeveloperAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:18 PM

Microsoft Silicon and Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, high energy engineers to help achieve that mission. As Microsoft's cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. Microsoft Azure is experiencing explosive growth and innovation connecting people, services, and devices around the world. From cloud game streaming to data services, the hardware we design is fundamentally changing the data center and contributing to the success of millions of customers. The Silicon Cloud Hardware and Infrastructure Engineering (SCHIE) team is looking for aPrincipal SoftwareEngineering Manager. ThePrincipal SoftwareEngineer position requires someone whohasthe ability to lead in terms of design, architecture, implementation of end-to-end software applications, utilities and tools for Cloud Server Certification Engineering; and be able to execute to qualify the products as per TTM goals and timelines. Expected to have Data Center or Cloud product quality focus and customer-first mindset. Your ability to partner successfully with a broad group of diverse stakeholders, cross functional teams, partners, and vendors in translating problems or requirements into technical solutions in terms of design, architecture and engineering specifications will be critical. AsPrincipal SoftwareEngineer,you will be a technical leader withinthe organization. We are looking for a highly motivated, self-driven Software Engineer with a good understanding of Server and Infrastructure Firmware for hardware components that are deployed in the Cloud Data Centers with a focus on product security, quality, reliability, availability and serviceability. As a mentor, you will nurture the growth of fellow engineers, fostering a culture of continuous learning and improvement. Your clarity and leadership will illuminate our path, driving our organization towards its mission. Together, we will redefine the future of technology.Responsibilities Design, architect and code software applications, tools and utilities to certify server firmware and hardware Code reviews, Design document and Engineering specifications. Work with Geo Teams Lead from the front on technical aspects with vendors, partners and stakeholders. Strong software development processes and agile methodology Experience in DevOPS, CI/CD pipeline, build automation and package tools. Create efficient and effective workflows with automation QualificationsRequired Qualifications Bachelor's degree in computer science, Data Science, or equivalent industry experience. 15+ years of experience leading high-performing teams Demonstrated ability to manage multiple, critical projects in a dynamic, rapid paced development. Experience with GIT, source depot, SQL, XML creation and parsing or Azure services like Kusto, Event Hubs. You will be involved with all phases of product development, from microarchitecture design through firmware architecture and development. At the design phase, you will be part of a team-driving the architecture, design and development of security sub-systems including firmware development of low-level hardware interfaces. Preferred Qualifications Masters in Computer Science, Electrical and Electronics Engineering, Data Science, or equivalent field of expertise. Experience in Linux Operating system (System calls, APIs and leverage them to talk to the layer of the hardware, firmware will be a plus) Demonstrated experience establishing high performing team processes Demonstrated experience in Hardware Quality Tooling and design Experience in certification of Hardware such as GPUs, FPGAs, SSDs, NVMe will be a plus. Experience working in a modern DevOps culture, administering your service in Azure, implementing infrastructure as code, automating manual operations processes, and supporting/ troubleshooting production incidents. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/05/2024 03:17 AM

DESCRIPTIONJob Description: Data Center Manager for the world’s biggest Cloud Infrastructure. About You: You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited (“ADSIPL”). You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors. You will also have a passion for technology along with a desire to be the best at your job every day! About The Role: As a Data Center Manager in ADSIPL, you will get to manage the world’s largest Cloud Computing Infrastructure in India. We encounter interesting, challenging & complex problems every day, being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. Your day job at ADSIPL will include (but not limited to): · Managing and developing teams of high quality Data Center Technicians, providing both technical and leadership expertise and ensuring highest levels of performance. · Maintaining existing co-located and in-house Data Centers in India · Helping build and bring online new Data Centers in India · Constantly improving all our processes and procedures. We believe there is nothing we cannot improve · Assisting & managing relationships with external vendors & contractors · Liaising with internal teams & management groups at ADSIPL · Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers in India · Creating and maintaining metrics on all aspects of ADSIPL’s Data Centers in India and utilizing those metrics to drive positive changes · Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. About Us: "Work Hard. Have Fun. Make History". This is our motto and we do all 3 every day. We are building some of the largest distributed systems in India, and we need smart people to help plan and put together the pieces. We are obsessed with Operational Excellence and strive to improve everything we do. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS · 5+ years of relevant engineering experience managing large scale services, and at least 2 years building strong, successful technical teams · High degree of organization and detail-orientation · Excellent written and verbal communications skills · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONSPreferred qualifications· Technical writing experience · Prior project management experience Mission critical facility experience alongwith leading teams

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DetailsDo you have what it takes to be the best of the best? Do you thrive on challenging yourself, working as a team, learning, and achieving your goals? As a member of the Credential Security Support team, you will be supporting our credential security program. You will be responsible for reviewing program violations and taking action based on our Certification Code of Conduct and other policies. You may also handle inquiries related to certification exams, exam registration, and other support activities regarding credentials. You will be an integral part of ensuring our customers adhere to our number one value - Trust. You will gain experience interacting with our Salesforce tools, investigating program violations, responding to cases, and working with a variety of departments, across multiple regions. Salesforce offers a fast-paced, innovative environment where you will be provided the tools, resources, and guidance to take your career to the next level!In this role you will:Evaluate and resolve credential security incidents, working with internal cross-functional teams and vendors.Responsible for incident responses and escalations, completing proper investigations to de-escalate and rectify.Evolve and improve processes to meet program growth and enable scalability.Respond to and troubleshoot customer support inquiries related to Trailhead and credentials.Support the program manager of the credential security program.Role Requirements1-2 years minimum of customer or business experienceHighly organized with excellent attention to detail Proven analysis, troubleshooting and problem-solving skills. Exceptional levels of critical thinking, planning and organizing, decision-making, adaptability, and communicationExcellent written/verbal communication skillsAbility to clearly follow processes and procedures, and make decisions in a timely mannerHigh-energy, outgoing, positive attitude and ability to motivate others Ability to effectively prioritize and escalate customer issues Preferred RequirementsSoftware industry experience and knowledgeExperience with Salesforce Service CloudAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:18 PM

BASIC QUALIFICATIONSMust have requirements• Graduation/ University degree or equivalent through experience and professional certification.• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.• Analytical decision making with a demonstrated ability problem solve.DESCRIPTIONPosition DescriptionThe primary objective of the SLPC is to provide security and asset protection services (lives, buildings, equipment, inventory, data, and intellectual property) and ensure the loss prevention aspects to safe guard the customer experience as per Amazon Policies. The SLPC reports to the Security Loss Prevention Manager (SLPM) who is responsible for their facility and aids them in supporting the Operational team and the cross-functional teams throughout the organization.Key job responsibilities• Facilitate security screening process of all people exiting the facility• Complete ad-hoc and batch badge requests within allotted Service Level Agreement (SLA)• Assign access to individuals and/or groups with proper approval• Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Safety, etc)• Maintains access controls and security tools (keys, asset stickers, lost & found)• Respond to and assist with unlocking/opening doors, escorting SLP vendors and/or other duties assigned by the SLPM• Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate SLP, HR, or Leadership contact• Utilize CCTV system to gather facts and aid in the investigative process• Respond to and investigate alarms as directed, Global Security Operations Center, CMRS (Centralized Monitoring Response System) or SLPM within the required SLA• Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner• Conduct process audits on production floor and escalate findings of non-compliance• Conduct Security Compliance audits helping to ensure physical standards are in place• Monitor inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity and record in the internal portals.• Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Site SLPM and Key stakeholders • Data analysis on various loss buckets and deriving mechanism to control the shrink.• Liaise and cooperate with law enforcement and industry bodies to support Amazon interests• Hire and develop the third-party contractual staff with SLP skills and required competencies as per their roleGood to have requirements• APP/TAPA/CSS/ Certifications in the Cyber Security • Extensive knowledge of security equipment and technology.• Experience in managing or coordinating security investigations of complex nature.• Exposure to MNC culture and dynamics• Make decisions in complex situations and drive issues to completion• Driven by desire for learning tech, processes and tool uses to continuously raise Knowledge barMust have requirements• Graduation/ University degree or equivalent through experience and professional certification.• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.• Analytical decision making with a demonstrated ability problem solveKey job responsibilitiesKey job responsibilities• Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Safety, etc)• Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate SLP, HR, or Leadership contact• Utilize CCTV system to gather facts and aid in the investigative process• Respond to and investigate alarms as directed, Global Security Operations Center, CMRS (Centralized Monitoring Response System) or SLPM within the required SLA• Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner• Conduct process audits on production floor and escalate findings of non-compliance• Conduct Security Compliance audits helping to ensure physical standards are in place• Monitor inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity and record in the internal portals.• Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Site SLPM and Key stakeholders • Data analysis on various loss buckets and deriving mechanism to control the shrink.• Liaise and cooperate with law enforcement and industry bodies to support Amazon interestsA day in the life1. Monitor Shrink2. Complete Audits3. Keep stakeholders informed on updates.4. Close Investigations5. Undertake and Undergo trainings.6. Update tools with relevant inputs and closures (timely).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSGood to have requirements• APP/TAPA/CSS/ Certifications in the Cyber Security • Extensive knowledge of security equipment and technology.• Experience in managing or coordinating security investigations of complex nature.• Exposure to MNC culture and dynamics• Make decisions in complex situations and drive issues to completion• Driven by desire for learning tech, processes and tool uses to continuously raise Knowledge bar.Must have requirements• Graduation/ University degree or equivalent through experience and professional certification.• 1-3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory.• Analytical decision making with a demonstrated ability problem solve.Salary: . Date posted: 04/18/2024 09:17 AM

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Job responsibilities Providing a 24 x 7 coverage for the backup Operation function which is the primary contact point for backup service incident, change and restore support activities. Collaborate with cross-functional teams to design and implement new features and enhancements. Contribute to architectural decisions and provide technical leadership within the team Develop and maintain Cohesity's data management software, ensuring scalability, performance, and reliability. Develop, implement, and enforce backup policies to ensure data consistency, retention, and compliance. Monitor backup jobs, troubleshoot issues, and optimize performance to meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Proactively monitor the health and performance of Cohesity backup systems. Conduct regular system checks, apply patches and updates, and perform routine maintenance tasks to ensure optimal operation. Respond to backup failures, errors, or data restore requests promptly. Troubleshoot issues, identify root causes, and implement corrective actions to minimize data loss and downtime. Analyze data growth trends and plan for storage capacity expansion as needed. Collaborate with stakeholders to ensure the scalability of the Cohesity backup infrastructure to meet future business needs. Implement security best practices to safeguard backup data. Ensure compliance with industry regulations and internal policies related to data protection and privacy. Maintain comprehensive documentation of the Cohesity backup environment, including configurations, procedures, and policies. Keep documentation up-to-date with any changes or enhancements. Collaborate with IT teams and end-users to understand their backup requirements. Provide training and support to end-users on data recovery procedures and self-service options Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Work closely with product managers to understand customer requirements and translate them into technical solutions. Support customers by resolving technical issues and providing timely updates and patches. Contribute to documentation efforts to ensure comprehensive and accurate product information. Contribute to the continuous improvement of development processes and methodologies, striving for greater efficiency and effectiveness. Engage in technical discussions and brainstorming sessions to solve complex problems and drive innovation within the team. Actively participate in Agile meetings, such as sprint planning, stand-ups, and retrospectives, to ensure alignment and collaboration across the organization. Demonstrate a commitment to professional growth and development by pursuing relevant certifications, attending events, and engaging in continuous learning opportunities. Providing effective data protection support including accurate problem identification, request documentation and customer/vendor dialogue Working knowledge on Cohesity. Advanced Knowledge in one backup tool like Netbackup, Commvault etc including the command line environment. Preferred qualifications, capabilities, and skills Automation scripting skills with Shell, Perl and or python Familiar with storage products - Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS) and Cloud storage solutions. Intermediate knowledge of large scale Enterprise backup solutions Knowledgeable in Microsoft Windows, Linux, IBM AIX, Solaris etc. Advanced business continuity/resiliency knowledgeAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.Salary: . Date posted: 04/18/2024 10:24 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionThe Weekend Escalation Senior Analyst, is part of the Critical Incident Center (CIC) team, a highly customer-focused and hands-on operational role.The role is responsible for providing weekend leadership to Salesforce's Support management function and driving enterprise-wide Critical Incident Response and escalations.The CIC team leads the Corporate Incident Response, with flawless execution of our incident playbooks, ensuring we respond as one company focused on restoring service rapidly with minimal customer impact. In this role, the Senior Analyst will support weekend staff and drive customer-impacting cases to appropriate resolution and incidents to service restoration.The Senior Analyst executes the Weekend Leadership program through preparation and planning, balancing authoritative and collaborative operational modes based on the situation, in a hands-on capacity.The Senior Analyst will build strong relationships with stakeholders, including; the Support teams across all cloud products, Customer Success team, Engineering team (Site Reliability, Customer Centric Engineering, Technology Communications, and Readiness), CSIRT, Sales, Consulting, QA, Program Management, and Product Management.The successful candidate will have experience in interacting with customers, working with leaders, responding to escalations and incidents, working hands-on with the team, and managing stress and ambiguity. This role brings an operational focus on prevention; learning from cases and incidents, and partnering with other teams on initiatives that will reduce or eliminate impact to our customers.The successful candidate will work with the Director to build a work schedule to provide seamless follow-the-sun weekend coverage.Key Responsibilities:Own the weekend leadership for Salesforce's Support Management and Corporate Incident Response.Hands-on escalation manager for all clouds for all Sev 1s and urgent Sev 2s. Ensure they are being worked by the appropriate teams and assist as needed.Own and engage in the Critical Incidents Represent Salesforce on customer bridges and webinars.Lead the weekend support function to achieve business objectives, including achieving the target for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.Work with the Pillars to analyze case and incident trends for continuous improvement.Engage with stakeholders to drive operational excellence through the weekend Drive consistently high levels of internal/external customer satisfaction.Become a trusted partner for other agencies such as Infrastructure, Engineering, Operations, Technical Support, Customer Success, Industry and Partners, and Sales Leadership to assure company-wide alignment across the business.Continuously raise the bar on customer service delivery excellence.Experience / Skills Required:5+ years of experience in technical support, escalation management, and incident response in a high-growth software/hardware technology organization.Highly collaborative and diplomatic; curious, patient, open, and honest; able to develop strong working relationships across matrixed teams.Exceptional written and verbal communication skills. Can create and tailor communications appropriate for the audience and the situation.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Focused on quality of service, and process development with continuous improvement.Preemptive problem-solver engaged both strategically and tactically.Strong cloud and infrastructure technology and delivery experience.Strong escalation management experience with multiple stakeholders, including customers and product teams.Understanding of Salesforce product offerings is strongly preferred.Intense operational rigor and effective project management skills; able to lead cross-functional collaboration to achieve results.Strong customer-facing experience, bridge management, Incident Command Self-motivated takes the initiative, assumes ownership, and runs programs with minimal supervision.Deliver operational reports that provide qualitative and quantitative analysis of business performance.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:20 PM