Premier Relationship Manager Salary in Hyderabad - PayScale

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Principal Calabrio Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiencesAt TTEC, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. As a Principal Calabrio Engineer you will provide premier client support for call recording, workforce management, performance management and analytics solutions and services. The ideal candidate in this role will have prior external client facing skills with the ability to effectively mitigate, problem solve, perform issue resolution and provide timely communication and status updates to clients, service providers, and partners. They will track, document and work client issues using our Service Now ticketing and time tracking tool. The candidate will work as part of a project team but will provide the leadership on WFO tasks. What skills you will bring:5 to 8 years deployment, installation, support, administration, and troubleshooting experience with Calabrio.Previous experience with other WFO Solutions; Verint, Aspect, NICE.5 to 8 years support, administration, and troubleshooting experience with Cisco, Avaya, or Nortel agent desktop, IP-IVR, instant messaging, workforce management, and call recording solutions in a call center environment.Ability to work within a process driven escalation environment in order to meet SLA’S.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log AnalysisMulti-site configuration and hybrid of enterprise level IP and TDM environmentsITIL Framework awarenessKnowledge or experience with Cisco ICM / CVP Enterprise and Cisco IP Dialer Familiarity with Cisco Email Manager. Support experience preferred.Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.Familiarity with H.323, SIP and/or MGCP protocolsExcellent written and verbal communication skills to perform technical documentation and client communication.Familiarity with Microsoft office, Power Point, and VisioStrong client relationship skills working with enterprise level customersAbility to work in a delivery support environment that involves structured processes and timelinesCCNA desiredWho We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. #LI-BB2

Job title Product Analyst - Alternative Fund Services - Hedge Fund Services Fund Accounting Short description Build your career in Hedge Fund & Private Equity operations components while working in the world's most innovative bank. Posting description JPMorgan Alternative Fund Services delivers an extensive solution for hedge fund, private equity, and fund of hedge fund clients seeking independent administration and custody services or to outsource their day-to-day operations. The Hedge Fund Accounting team has the responsibility for providing a premium quality client service to Alternative Fund Services Clients, ensuring deadlines are met at all times.JPMorgan Fund Accounting delivers an extensive solution for all types of Investment funds from traditional long funds to complex hedge funds. The significant growth in demand for Fund Accounting services has led to the creation of an Associate level role. This role will encompass all aspects of the fund accounting function.Job Responsibilities Preparation/Review/Oversight of Net Asset Value Files, providing a premier client service to a defined group of clients by building strong relationships with the investment manager and any other third parties Having a thorough understanding of the theoretical and technical nature of hedge fund accounting and administration and developing thorough knowledge of his/her client base, prospectus, documentation, etc. Working with investment operations, reconciliations, shareholder services, financial reporting, and other partner teams internally to agree internal deadlines to ensure external client deadlines are met Performing quality assurance checks on information received internally from other supporting functions Producing accurate and timely Net Asset Values, working closely with your clients to resolve queries, producing ad hoc reports for clients, creating, maintaining and updating procedures for the funds, working closely with the new business team and clients through the on-boarding process Ensuring compliance with all controls and procedures outlined in the procedures manual and general company policies, ensuring all schedule work is completed by agreed deadlines and checklists are signed and files contain all required Identifying efficiencies and areas for improvement to reduce risk and become more efficient Required qualifications, capabilities and skills Bachelor degree required, degree preference is Finance, Accounting, or Economics. (3.2 or higher GPA) Strong organizational skills, concern for quality & accuracy and working to strict deadlines Excellent interpersonal skills and ability to work as part of a team Team player with a professional, proactive, and positive approach to work Preferred qualifications, capabilities and skills Leadership, motivation and ability to deliver results Strong approach to client service, professional and proactive approach to work, problem solver Strong communication skills both oral and written About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.Salary: . Date posted: 04/12/2024 10:24 PM