DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

Manager, Salesforce Technical Consulting

Salesforce, Hyderabad, Any

Manager, QA

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER, QA: Manager is responsible for ensuring the success of our customer engagement by effectively managing a team of QA engineers (Salesforce QA) along with actively involving a project execution & helping in process alignment & maintaining Salesforce standards. Handling a group of leads, engineers & associates around 15+ members. This role involves direct customer engagements, career development of individuals & project management processes. Apart from day-to-day activities, the candidate is expected to be helping leadership in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world. The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services. Location: Hyderabad, Bengaluru & Jaipur Work Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required: Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA experience, Coach, Mentor & work experience, etc.) Overall work-experience of 10+ years, Strong people management expertise of at least 5+ years in QA management roles. Strong Experience in managing QA professionals. Experience with QA best practices and procedures. Excellent written and verbal communication skills. Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organisational skills Ability to develop and deliver creative solutions for complex situations Ability to attract, hire and retain high-performing professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: Manage a QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines. • Set team goals in alignment with Global objectives. Assist direct reports in the definition and attainment of individual goals Manage at least one customer engagement directly & simultaneous manage a group of individual contributors. Ensure that direct reports have the resources, information, and processes necessary to deliver effective QA solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the QA practice on entire CSG group to deliver on organisational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Develop and maintain QA procedures and policies Advocate for QA practice and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the QA group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts based on customer engagement. Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership Skills Desired Post Graduation and / or Industry certifications like CSM, ISTQB, CSM, CASTP etc. Functional or technical salesforce.com application knowledge Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

Operations Manager

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelDESCRIPTIONAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica.We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.Key job responsibilities•Oversees a team of Investigators. Works across team(s) and Ops organization WW to drive delivery from investigators and enable investigators exceed bar in role.•Define expectations for investigators by formulating performance goals, metrics, success criteria and expected levels of delivery.•Partner with stakeholders across sites/functions to continuously evolve auditor role.•Leads small to medium scale, complex, cross functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business critical.•Basic Operations: The candidate needs to be able to drive results as in a quality environment with defined turnaround times and audit mechanism from the team of auditors. Will be answerable to global teams and leaders and must lead to meet all the operational metrics.•People management: The operations Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. Will represent the team and manage the organization, so that it can deliver as per scale and future growth.•Process Improvements: As operations Manager, candidate would need to drive innovation within the team.•Networking: A successful candidate will excel at working collaboratively with stakeholders, enjoys working through ambiguity and able to break complex needs into scalable Quality/Operations processes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniquesSalary: . Date posted: 04/12/2024 09:11 AM

Manager - Disclosure of Interest

JPMorgan Chase, Hyderabad, Any

Job Title: Disclosure of Interest Officer - Disclosure of Interest (DOI) Job Title: Hyderabad, Telangana, IndiaShort Job Description:You will part of the compliance Disclosure of interest team. The DOI personnel will work with the global teams in managing the regulatory mandate of complying with Substantial shareholder disclosures, Short sell reporting, Takeover panel reporting, industry, foreign ownership & state statues limits. Partner & deliver cooperatively with the other global stakeholders to identify the accurate global regulatory obligations, monitor, track, evidence, disclose, and develop appropriate policies, procedures, and processes to monitor, control and mitigate the associated risks. Disclosure of Interest (DOI) team is part of JPMorgan's Compliance organization.Posting Description:Welcome to JP Morgan Chase. Are you a compliance specialist, passionate about risk mitigation and safeguarding the financial institutions and customers from the financial crime? Are you a team player who demonstrates strong analytical skills, sound judgement and the highest degree of confidentiality in handling information? You have found the right team...Disclosure Of Interest ('DOI') is a central compliance function. DOI team takes care of regulatory mandate which obligates JPMorgan Chase & Co. (i.e. the 'Firm') monitors and discloses its interests in relevant securities to issuers, regulators and/or Exchanges in relevant markets, pursuant to the various laws and regulations globally across various jurisdictions in which the firm operates. The Disclosure of Interest ('DOI') team aggregates JPMorgan's global positions of securities across all Lines of businesses; primarily Corporate & Investment Banking, Asset & Wealth Management, and Custody. The Team also disseminates threshold alarm reporting for jurisdictions to ensure our investment and trading activities work within defined internal thresholds and to external stipulated regulations..Responsibilities:Responsible for analysis of shareholder disclosure obligations, monitoring of holdings across various industry & foreign ownership limits, Short sell reporting, beneficial ownership transparency disclosures, trade approvals & advise to business. Performing impact analysis on the firm's shareholdings before finalizing and submission of regulatory reports. Working with large data sets of trade and position information Preparing and submitting regulatory filings (along with transaction & position reconciliations, when applicable) Conducting rule-based data collation & analytics to support timely responses to inquiries Reviewing, implementing & updating control procedures for new products & regulations Assisting with the implementation of new/revised processes and systemRequired qualifications, capabilities, and skills:We are looking for someone excited to join our organization. If you meet the minimum requirements below, you are encouraged to apply to be considered for this role.10 plus years' of experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Regulatory reporting. Strong equity & equity related products knowledge, understanding of trade booking and flows and structured products Strong analytical, workflow and data interpretation skills. Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication. Ability to deep-dive and investigate issues to see a successful resolution. Self-reliance and willingness to "own" problems and creatively find solutions Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion.Preferred Qualifications, Capabilities, and Skills: Experience in corporate actions, equities settlements, trade reconciliation regulatory reporting & monitoring.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.Salary: . Date posted: 04/15/2024 10:20 PM

Project Manager

Siemens, Hyderabad, Any

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Hyderabad, IndiaAs Project Manager, need to plan, organize, manage and delegate all project-related work according to the pre-established specifications and procedures. Ensure that projects are completed according to contractual requirements;Participate in sales and operations meetings to fully understand the scope of the project and the client's needs;Read and analyze contracts, bids, plans and specifications, along with all other documents involved to establish the project's scope and requirements;Ensure that all work complies with safety and quality standards specified by the legislation, the company and the client;Ensure proper project planning and execution in terms of quality, scope, scheduling and costs;Ensure synchronization and monitoring with various internal and external stakeholders;Regularly review customer needs and/or requests to plan/optimize activities.Interact with managers from various departments, along with engineers, customers and subcontractors;Manage project-related costs based on the established objectives;Document and complete reports intended for internal managers (project status, financial status, etc.).Close collaboration with sales, participation in service contract renewal.Collaborate closely with the dispatcher and the service supervisor and plan labor and material needs.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:19 PM

Training Manager

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS• Graduate in any discipline.• Overall 6+ years of experience including 4+ years of experience in managing training/learning related projects or programs. • Demonstrated experience of managing and driving innovative training solutions is a plus.•Fluent in written and verbal English.•A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.•Move fast to deliver results•Develop and manage strong partnerships with all leadership levels and business groups.•Experience in stakeholder management, including influencing executive level leaders.•Superior communication and influence skills•Communicate effectively and credibly both verbally and in writing.•Conduct needs assessments, analyze and prioritize needs, and tie recommendations to bottom line business impact.•Strong knowledge of learning design: adult learning, on the job learning, knowledge management theories, and principles in both virtual and in-person events•Practical experience in leadership and business needs consulting.•Work independently and on a team to deliver results.DESCRIPTIONROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Training Manager at ROCWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The HYD Regional Training Manager will be an active member of the entire region and will lead the coordination and execution of Associate onboarding, training, refresher and development activities.Successful candidates will have demonstrated a true hands-on approach, a data-driven, analytical mindset, an understanding of training plan design and effectiveness measurement, and knowledge of Logistics/ distribution operations. Ability to influence without authority and effective presentation & persuasion skills are a must as this role. HYD Regional Training Manager will:• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)• Training Ambassador pool management• Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics• Manage and customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operations• Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leadersKey job responsibilitiesKey job responsibilities but not limited to: Build positive, collaborative and action-oriented partnerships with leadership team, SMEs, peers, and stakeholders to create leadership development solutions for HYD site • Build high-trust partnerships with regional leadership teams, develop recommended solutions that address top leadership development needs • Tap into your knowledge and creativity to bring new ideas, frameworks, and understanding to our leaders. Help them apply that knowledge to their daily work and broader responsibilities.• Work as part of a team to design and deliver targeted and engaging leadership solutions that is culturally aligned and best suits audience needs and tangibly impact performance. Solutions may include in-person leadership skill building workshops, team development events, virtual learning experiences, and on demand learning resources.• Facilitate leadership development experiences using skillful application of adult learning theory to ensure learning outcomes are achieved. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.• Lead and program manage Leadership Institute initiatives or programs, track and report on outcomes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver results.• Ability to learn models and theories in the field of leadership developmentSalary: . Date posted: 04/18/2024 10:44 PM

Manager, Total Rewards

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New RoleThe Compensation and Benefits Manager, India will be a key member of the International Reward Team. The role will focus on activities associated with the design, delivery, and implementation of Reward programs in support of the WBD business strategies, specifically in India. It will work closely with P&C as a key partner to drive forward plan and program design in support of business strategy to attract and retain top talent.Your Role Accountabilties Completes in-depth analysis on regional Reward programs; conducts research, analyses data and identifies trends across Compensation and Benefits programs. Conducts data modeling, cost analysis and produces recommendations to support new initiatives or enhancements to existing plans. Support in the roll-out and ongoing management of levels and salary structures across India, ensuring adoption across the business and maintenance of data integrity and best practice processesAnalyzes data and prepares job pricing recommendations for the Director for executive, complex or niche roles. Responsible for harmonization of compensation and benefits programs - e.g. CTC structure, leave of absence/paid time off policies; insured benefits; other benefits like annual health screening, discounts & perks, etc.Lead the benefit renewal process in India and Pakistan, ensures information about plan changes are tracked centrally and supports the annual benefits budget process.Develop and cultivate relationships with key leaders in support of the successful implementation of Total Reward programsTranslates analysis into creative presentations and dashboards. Develops and delivers training / presentations to educate People & Culture and managers on Total Rewards initiatives.Develops engaging communication materials to educate employees about C & B plans and initiatives and ensures information available on systems is accurate.Direct management of an analyst.Qualifications & Experience: Organisation: Excellent planning and prioritisation skills with proven ability to work with autonomy, multi-task and self-prioritise as needed, with a willingness to adapt quickly and pivot where priorities change.Delivery: Strong organisational skills with the ability to see the bigger picture and design processes and operating practices that minimise risk and drive efficiency.Project Management: Prior experience in delivering projects preferable.Knowledge: In depth experience of Indian Benefits & Compensation, including the design, implementation, and governance of a breadth of programs, services, and systems. Specific knowledge of Shared Services or BPO and Technology compensation in India is vital to this role. Strong analytical and critical thinking skills required, with mathematical aptitude. As well as advanced Microsoft excel knowledge and Intermediate knowledge of Microsoft PowerPoint.Stakeholder Management: Experience working with a variety of stakeholders at different seniority levels, with proven success in building effective relationships across the organisation in a complex matrixed environment to manage conflict and influence others.Communication: Strong communication skills that are clear and engaging, tailoring their communication style effectively to their audience.Collaboration: A global 'one team' mindset to support collaborative working across the team with a willingness to both take a lead or support role as needed.Professionalism: Self-motivated and solution orientated, always displaying absolute discretion and confidentiality. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/21/2024 08:31 AM

QA Manager

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. QA Architect : The QA Architect is responsible for successfully designing and managing the successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru & JaipurWork Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required:* Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc* Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)* Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.* Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.* Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure* Excellent understanding of QA practices and procedures.* Excellent written and verbal communication skills.* Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.* Understanding of key design patterns & large data volume limitations and standard methodologies. * Understanding of data sharing and transparent considerations and how these play into platform architecture. * Understanding of QA architecture and ability to craft scalable solutions.* Continuously raises the bar on what defines customer service delivery.* Excellent situational awareness in handling objections in dynamic customer environments.* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Ability to address and effectively engage large audiences and hold their interest* Excellent convincing skills; ability to hold own point of view in tough conversations* Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management* Strong Escalation management experience with multiple stakeholders including customers and product teams* Demonstrate strong work ethic and advanced organisational skills* Ability to develop and deliver creative solutions for complex situations* Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:* Collaborate with client partners to define requirements, results, and set and handle expectations * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Provide oversight and governance of Salesforce projects! * Follow and help define QA standards. Ensure quality & appropriate design patterns are followed. * Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation! * Ability to understand a project and investigate to debug issues. * From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects. * Liaise with Salesforce product teams to support client implementations. * Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.* Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers* Effectively represent the QA practice on entire CSG group to deliver on organisational objectives.* Develop and maintain QA procedures and policies* Advocate for QA practice and define ways to continually add value to the customer experience* Flexibility to work in staggered shifts based on customer engagement.* Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadershipAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

QA Manager

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru & JaipurWork Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required:* Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc* Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)* Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.* Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.* Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure* Excellent understanding of QA practices and procedures.* Excellent written and verbal communication skills.* Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.* Understanding of key design patterns & large data volume limitations and standard methodologies. * Understanding of data sharing and transparent considerations and how these play into platform architecture. * Understanding of QA architecture and ability to craft scalable solutions.* Continuously raises the bar on what defines customer service delivery.* Excellent situational awareness in handling objections in dynamic customer environments.* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Ability to address and effectively engage large audiences and hold their interest* Excellent convincing skills; ability to hold own point of view in tough conversations* Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management* Strong Escalation management experience with multiple stakeholders including customers and product teams* Demonstrate strong work ethic and advanced organisational skills* Ability to develop and deliver creative solutions for complex situations* Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:* Collaborate with client partners to define requirements, results, and set and handle expectations * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Provide oversight and governance of Salesforce projects! * Follow and help define QA standards. Ensure quality & appropriate design patterns are followed. * Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation! * Ability to understand a project and investigate to debug issues. * From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects. * Liaise with Salesforce product teams to support client implementations. * Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.* Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers* Effectively represent the QA practice on entire CSG group to deliver on organisational objectives.* Develop and maintain QA procedures and policies* Advocate for QA practice and define ways to continually add value to the customer experience* Flexibility to work in staggered shifts based on customer engagement.* Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadershipAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM