Program Manager Salary in Hyderabad - PayScale

DESCRIPTIONAn ideal candidate for this role is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions to meet business goals. As a Global Command Center Manager you will be managing a team of Workforce RTAs and Analysts and support worldwide network of business units, and operational centers. You will monitor all issues that impact service levels and take actions to resolve or reduce the impact, notify support teams as required and perform operational & oversight responsibilities as required to ensure all SLAs are met. Other KRAs include-evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention. This role will also require cross-team collaboration, project management, and excellent communication skills. The successful candidate will work closely with multiple business teams, Site Operations, Training, Analytics and Leadership. A passion for developing a standard Global WFM model is required, as is engaging with their team to do the sameAbout the teamWant to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, monitoring and mitigating program performance in real time and execution of scalable and robust operational mechanisms (such Business continuity Planning) , to join the GO-AI GCW team. In this position you will be responsible for supporting our sites to run global command center for the rapidly expanding GO-AI team to manage service levels for our customers. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites.We are looking for an entrepreneurial and action oriented individual, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often.We are open to hiring candidates to work out of one of the following locations:Virtual Location - UPBASIC QUALIFICATIONS- 5+ years of leading large complex programs experience- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

DESCRIPTIONWe have an exciting opportunity for an ambitious and experienced Compliance Manager to join our team, supporting EU and NA Surface Transportation. The Program Manager I will be responsible to understand our compliance obligations and ensure business partners are aware of what they mean. This role is not just about knowing about what is happening today but also looking ahead to what is coming up tomorrow and taking proactive steps to minimize impact to Operations and most importantly our customers. You will partner with risk teams, Operation Leaders, and Tech Teams to name a few. You will have the chance to really make your mark in a highly visible role, solving complex problems in a fast-changing environment across more than 25 countries. If this sounds like what you would be looking for in your next role, we would love for you to join us!Key job responsibilities• Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress• Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific prevention processes, tools, and policies• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the futureNew Launch support: work with key stakeholders and Project teams to ensure all R&C related requirements are met and solution designed for a new launch is 100% compliant from Day 1. – Ongoing compliance: Design audit strategy of high-risk processes. Partner with business to conduct these audits to identify compliance violations and design mitigation through product/process solutions. Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues. Seeking opportunities and anticipating challenges/obstacles our compliance teams could face as the global business, regulatory landscape, and technical capabilities evolve. And work with team to address those challenges. You will ensure any non-compliance risks are documented in the Surface Transportation risk register with clear mitigation plans in place to resolve and effective reporting to Leadership. -Relationship management: working collaboratively and transparently with leadership, Operations and tech teams, to ensure alignment between core business priorities and compliance priorities. Policy Standardization and Simplification to meet customer needs and compliance requirements. You will keep apprised of trends, best practice and upcoming changes which may impact EU Surface Transportation We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ Years experience with project/program management working with cross-functional teams- 2+ years experience using data and metrics to drive improvements- Experience in Supply chain Management- Experience in investigations, Risk Management- Experience managing relationships with stakeholders, and working on, and delivering projects in the face of ambiguity- Experience preparing reports identifying findings and providing recommended remediation strategies and solutionsPREFERRED QUALIFICATIONS- Bachelor’s Degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases- Experience building processes, project management, and schedules

DESCRIPTIONAmazon is seeking an experienced and motivated Program Manager to lead our Voice of Sellers Team. This team plays a crucial role in bridging the gap between our company and our valued sellers, ensuring their feedback, needs, and concerns are heard and addressed. As the Program Manager for the Voice of Sellers Team, you will be responsible for driving initiatives that enhance seller engagement, satisfaction, and retention through meaningful interactions and continuous improvement strategies. You will work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system-based solutions for enhancing Seller Experience. Key job responsibilities• Lead the Voice of Sellers Team by fostering a collaborative and results-driven environment.• Design and implement a comprehensive strategy for capturing, analyzing, and prioritizing seller feedback and insights.• Collaborate cross-functionally with product teams to translate seller feedback into actionable improvements and new features.• Develop and maintain strong relationships with sellers through various communication channels, such as surveys, focus groups, and direct interactions.• Monitor contacts and initiate data-driven initiatives to address areas of improvement.• Continuously iterate on feedback collection methods and communication strategies to optimize the seller experience.We are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queriesSalary: . Date posted: 03/27/2024 08:57 AM

DESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon.Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Within NOC's umbrella, resides a fast-growing Last Mile support function - AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.Responsibilities of a NOC PMWe are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This PM II will lead AMZL COD Reconciliation which aims at reduction in open/short/excess cash pendency from Stations and Partners, reduction of cash in transit and release in working capital from interim bank account.Scope of work (in addition to above)• The manager will lead a team of people manager (s) overlooking operations for a team size of 40+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need• Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high quality results (e.g., efficient, compliant, understandable, secure, maintainable, low-defects, etc.).• Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.• Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.• Competently represent your team's processes and goals to customers and other teams (technical and non-technical).• Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.• Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment• Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)• Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- Knowledge of SQL and R is preferableSalary: . Date posted: 03/29/2024 09:23 AM

DESCRIPTIONAmazon's Perfect Order Experience (POE) Operations team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our mission is to make Amazon.com the safest place to transact online. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, innovative, analytical and hands-on program manager to drive standardization and innovation in process, layout, material flow as well as learning and development across PQ & TORX Org's.The Program Manager will play a critical role in the development and application of Continuous improvements in Operations, business, program and products. We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining processes and improving quality. You will drive speed, quality, and simplification throughout by eliminating rework loops, reducing and automating manual work including ML models, identifying and implementing best practices across the business, and minimizing process variance through standardization and automation. You will execute these priorities through Continuous Improvement initiatives, Kaizen events, and supporting critical programs and projects. You will be responsible for leading and driving process improvements (short-term wins) as well as technical improvement (long-term wins) efforts.Key job responsibilitiesThe incumbent will own the following - • Drive Process, Tools and Policy Standardization across PQ & TORX functions, including providing direction, coaching & feedback.• Drive improvement plans aligned to business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.• Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively. Build operational and business metrics to drive improvements• Own improvement of cost efficiency initiatives by collaborating with Operations, Program, SEPO Product and Policy teams. • Performs quantitative analysis of key process indicators to identify opportunities for process improvement. • Program manage the development and training of Continuous improvement methodology and concepts for employees and leaders.• Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation. Partner with POE leaders to optimizing outcomes and customer experience by making tradeoffs.• Lead JDI/Kaizen and Hackathon events in collaboration with multiple stakeholders.• Continuously identify new opportunities which can be scaled across SEPO functions• Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold team members accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.About the teamAmazon's Perfect Order Experience (POE) Operations team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our mission is to make Amazon.com the safest place to transact online. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- MBA- MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of change management experienceSalary: . Date posted: 04/02/2024 09:21 AM

DESCRIPTIONThis position will be focussed on three major workstreams 1. Work with Country Flex teams, Tech, ER, Legal, SDS and other last-mile stakeholders to build and launch DP feedback close-looping mechanisms WW. 2. Be responsible for driving long term programmatic solutions with last-mile teams based on DP pain-points identified through the various VOD listening channels, and 3. Scale VOD listening and analysis across Flex, DSP DA and Hub DPs by launching ML based automated mechanisms.Key job responsibilitiesThe Worldwide Flex DP Experience team is looking for a dynamic and experienced Sr. Program Manager to join us and help improve Flex DP experience. A successful Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, very strong communication skills both written and verbal, relationship building skills and superb project management capabilities. A person joining this role must be able to communicate program progress very crisply in various business reviews.This Sr. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of hundreds of thousands of DPs through product, and program interventions? What innovations in process and product will solve pain-points impacting thousands of DPs and help them provide a seamless delivery experience? How can we substantiate those pain-points through in-depth deep dives and secure leadership alignment across tech and business? If these types of questions sound interesting, we want to hear from you.This role require building frameworks, tools, defining roadmaps and creating mechanisms to improve DP experience focussing on listening to DP pain-points, driving defect closures and close looping with the DPs Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions.Key job responsibilities* Define worldwide Amazon Flex Close-Looping strategy and execution plan for ensuring we are able to drive material improvements in DP sentiments. You will be responsible for structuring findings into business cases that supports the project plan, justify investment needs and defines the next steps.* Leveraging various deep dives, influence program, product and tech teams to prioritize defect closures on top DP pain-points. * Work closely with Science, Tech and BIE teams to bring innovative automations based on cutting edge technologies to scale VOD listening across all Amazon last-mile verticals * You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.* You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program* Responsible for generating and presenting WBRs (Weekly Business Reviews) and MBRs (Monthly Business Reviews) We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in complex problem solving, and working in a tight schedule environment- Experience working cross functionally with tech and non-tech teamsPREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.

DESCRIPTIONROC OverviewRelay Operations Center (NOC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.Purview of a Program Manager at ROCA Program Manager facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. The candidate should also be hands on with SQL, R/Python scripting.Key job responsibilitiesResponsibilities include, but are not limited to· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.· Developing and/or understanding performance metrics to assist with driving business results.· Scoping out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.· Identifying the business impact of trends and making data backed decisions.· Escalating problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)PREFERRED QUALIFICATIONS- Experience with SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- Master's degree or equivalent

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year.We are looking for a Senior Program Manager to be a part of our multi-year effort to develop a vision and support the operational execution for the Global Program team. Our mission is to be a partner and enabler to Amazon Customer Fulfillment, Transportation & Logistics, and Operational Finance, within WW Operations. This role gives an opportunity to work closely with Business, Operations, Tech, and Senior Leaders to manage and deliver for Amazon businesses.The ideal candidate will have successfully led programs in the operations excellence or supply chain analytics space. They have strong analytical skills and expertise in excel. They will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. They will have superb communication and customer-relationship skills. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilitiesAs a Sr. Program Manager you will be responsible for driving cross-functional product design platform capabilities alignment among stakeholders. You will work closely with Product Management and Technology teams as well as various Business Operations and Carrier launch teams to intake new use cases by collecting requirements, scoping, prioritizing and than working with development teams to implement and deploy tech changes . Your role is critical in executing our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Ability to navigate ambiguous programs and a high bias for action are important for this role. A day in the lifeThe successful candidate will have very strong analytical skills and expertise in excel. She/he will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. She/he will be experienced at working with large data sets and managing multiple competing priorities. She/he will have superb communication and customer-relationship skills, and be a passionate advocate of the team and processes to stakeholders. She/he will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. About the teamWe are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Senior Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

DESCRIPTIONAmazon Transportation Services is looking for a Program Manager II in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.Key job responsibilitiesAn ideal candidate has a background in Program Management/Consulting with excellent leadership and management skills. (S)he has the ability to pull and analyze data with ease, has eye for detail, good understanding of concepts and methods along with process knowledge with proven track record of reducing the occurrence of problems through proactive root cause elimination. This job will require exceptional communication, presentation and influencing skills while working in an environment with some ambiguity. A day in the life- Ability to initiate and lead projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.- Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation.- Ability to scope out business and functional requirements for the Amazon tech teams to improve exiting software systems and tools or create new features/tools.- Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, create project charters and documents to get leadership sign-off, publish weekly project status and present impact of projects completed in terms of business impact (cost and effort impact).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of SQL and Excel (Pivot Tables, VLookUps) at an advanced levelPREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/10/2024 10:15 PM

DESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Responsibilities of a NOC PM We are looking for a Program Manager to work with a crack team (5-10) that cuts across across operations, program management and tech to manage network Contingencies. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot" In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses - all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team's goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.- Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely- High attention to detail and proven ability to manage large teams- Ability to manage multiple, competing priorities simultaneously with minimal supervision- Strong analytical, mediation and problem resolution skills- Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning- Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams- Strong understanding of process improvement techniquesPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- 2 to 3 years' experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations- Strong academic track record, MBA- Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations- Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done- Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms- Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times- Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership- Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office toolsSalary: . Date posted: 04/12/2024 09:10 AM