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Track Manager Salary in Hyderabad - PayScale

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We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position leads a team with on-call responsibilities, but typically this role does not get involved in after hours interactions. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes- 5+ years of experience with detailed knowledge of Performance management (OLAP, strong preference for TM1) systems, reporting/analytic tools, and financial environments.- A strong track record of project delivery of complex financial projects- Experience with delivering software projects using Agile / Scrum methodologies- Track record of bringing attracting and growing engineering talent- Experience in partnering with product and program management teams.- Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.PREFERRED QUALIFICATIONS- Demonstrated history of problem solving, financial acumen, and business collaborating skills- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment- Deal well with ambiguous/undefined problems; ability to think abstractly- Excellent written and verbal communication skills with a customer focused, professional demeanor- Strong scripting skills, e.g., Powershell, Python, Bash, Ruby, Perl, etc.- Familiarity with other financial software products, including Command Center, SPSS, AirFlow, Oracle HFM- Experience with design & delivery of formal training curriculum and programs-- Proficiency with Microsoft Project, Visio, and SharePoint- Project management, scoping, reporting, and scheduling experience a plus- Master’s degree in Computer Science, Engineering, Math, Finance, Statistics, or a related discipline
Manager - Disclosure of Interest
JPMorgan Chase, Hyderabad, Any
Job Title: Disclosure of Interest Officer - Disclosure of Interest (DOI) Job Title: Hyderabad, Telangana, IndiaShort Job Description:You will part of the compliance Disclosure of interest team. The DOI personnel will work with the global teams in managing the regulatory mandate of complying with Substantial shareholder disclosures, Short sell reporting, Takeover panel reporting, industry, foreign ownership & state statues limits. Partner & deliver cooperatively with the other global stakeholders to identify the accurate global regulatory obligations, monitor, track, evidence, disclose, and develop appropriate policies, procedures, and processes to monitor, control and mitigate the associated risks. Disclosure of Interest (DOI) team is part of JPMorgan's Compliance organization.Posting Description:Welcome to JP Morgan Chase. Are you a compliance specialist, passionate about risk mitigation and safeguarding the financial institutions and customers from the financial crime? Are you a team player who demonstrates strong analytical skills, sound judgement and the highest degree of confidentiality in handling information? You have found the right team...Disclosure Of Interest ('DOI') is a central compliance function. DOI team takes care of regulatory mandate which obligates JPMorgan Chase & Co. (i.e. the 'Firm') monitors and discloses its interests in relevant securities to issuers, regulators and/or Exchanges in relevant markets, pursuant to the various laws and regulations globally across various jurisdictions in which the firm operates. The Disclosure of Interest ('DOI') team aggregates JPMorgan's global positions of securities across all Lines of businesses; primarily Corporate & Investment Banking, Asset & Wealth Management, and Custody. The Team also disseminates threshold alarm reporting for jurisdictions to ensure our investment and trading activities work within defined internal thresholds and to external stipulated regulations..Responsibilities:Responsible for analysis of shareholder disclosure obligations, monitoring of holdings across various industry & foreign ownership limits, Short sell reporting, beneficial ownership transparency disclosures, trade approvals & advise to business. Performing impact analysis on the firm's shareholdings before finalizing and submission of regulatory reports. Working with large data sets of trade and position information Preparing and submitting regulatory filings (along with transaction & position reconciliations, when applicable) Conducting rule-based data collation & analytics to support timely responses to inquiries Reviewing, implementing & updating control procedures for new products & regulations Assisting with the implementation of new/revised processes and systemRequired qualifications, capabilities, and skills:We are looking for someone excited to join our organization. If you meet the minimum requirements below, you are encouraged to apply to be considered for this role.10 plus years' of experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Regulatory reporting. Strong equity & equity related products knowledge, understanding of trade booking and flows and structured products Strong analytical, workflow and data interpretation skills. Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication. Ability to deep-dive and investigate issues to see a successful resolution. Self-reliance and willingness to "own" problems and creatively find solutions Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion.Preferred Qualifications, Capabilities, and Skills: Experience in corporate actions, equities settlements, trade reconciliation regulatory reporting & monitoring.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.Salary: . Date posted: 04/15/2024 10:20 PM
Manager, Software Engineering - (Data Platform Team), Hyderabad
Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager, Software Engineering - Data Platform Infrastructure - Hyderabad, India. About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com . Meet our Team: The Data & Analytics organization is at the forefront of developing and maintaining frameworks, tools, and data products vital to WBD, including flagship streaming product Max and non-streaming products such as Films Group, Sports, News and overall WBD eco-system. Our mission is to foster unified analytics and drive data-driven use cases by leveraging a robust multi-tenant platform and semantic layer. We are committed to delivering innovative solutions that empower teams across the company to catalyze subscriber growth, amplify engagement, and execute timely, informed decisions, ensuring our continued success in an ever-evolving digital landscape. This team will support studios, sports, news and corporate as well. Roles & Responsibilities: As an Engineering Manager here you are passionate about using software-based approaches to solve complex data-driven challenges and automate those solutions. Within our organization, you'll lead efforts aimed at scaling our existing data offerings and establish the technical strategy for how we can better equip engineers and leaders with Data Platform. You'll build a deep understanding of our digital streaming service and use that knowledge, coupled with your engineering, infrastructure, data, and cloud knowledge, to optimize and evolve how we understand our technical ecosystem. To be successful, you'll need to be deeply technical and capable of holding your own with other strong peers. You possess excellent collaboration and diplomacy skills. You have experience practicing infrastructure-as-code, data lake management, AI/ML Knowledge, and Analytics. In addition, you'll have strong systems knowledge and troubleshooting abilities. Own the end-to-end architecture of the data platform, ensuring its efficiency, cost-effectiveness, security, and governance.Collaborate closely with other engineers to design and build an optimal and cost-efficient platform solution.Work in partnership with other engineers and managers to design and develop foundational elements of the platform. Create tools and frameworks that enhance data processing, information retrieval, governance, and data quality in a cost-effective and user-friendly manner.Develop platform tools and frameworks to the same standard as seen in open-source projects. Engage closely with the engineering community and open source them upon reaching maturity.Implement cutting-edge AI/ML techniques, including Generative AI, to boost the efficiency of the platform and data engineering processes.Take on the responsibility for the platform's 24x7 support availability and oversee budgetary concerns, including cloud expenditure.Promote a culture of experimentation and data-driven innovation. Inspire and motivate through internal and external presentations and other speaking opportunities.Assist in hiring, mentoring, and coaching engineers. Help build an engineering team that prioritizes empathy, diversity, and inclusion. What to Bring : Bachelor's degree in computer science or Similar discipline.12+ years of commendable track record of delivering complex software engineering systems and platforms.12+ years of programming experience using Python/C/C++ or similar languages.8+ years of experience in wide variety of distributed systems and frameworks - such asApache Spark, Kafka, Airflow, Kubernetes, Databricks, Snowflake and more.5+ years of Cloud (AWS preferred) experience.Experience in Analytics Tools and Frameworks (such as Looker, Tableau or similar) is a huge plus.Strong interpersonal, communication and presentation skills.Drive to master emerging technologies and share experiences with team members.Ability to understand goals, strategies, and needs of the business as they relate to infrastructure and application development.Expert knowledge of best security practices for cloud appsExpert with CI/CD pipelines, preferably GitHub Actions Workflows.Terraform development experience.Proficient with C#, Python/Java.Experience working with containerization platforms, such as Docker, EKS.Databases/Storage knowledge: Snowflake, PostgreSQL, Elasticsearch.Git/GitHub experience Nice to haves Experience in building AI/ML driven platform is a huge plus. What We Offer: A Great Place to work.Equal opportunity employerFast track growth opportunities How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/18/2024 06:56 AM
Training Manager
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS• Graduate in any discipline.• Overall 6+ years of experience including 4+ years of experience in managing training/learning related projects or programs. • Demonstrated experience of managing and driving innovative training solutions is a plus.•Fluent in written and verbal English.•A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.•Move fast to deliver results•Develop and manage strong partnerships with all leadership levels and business groups.•Experience in stakeholder management, including influencing executive level leaders.•Superior communication and influence skills•Communicate effectively and credibly both verbally and in writing.•Conduct needs assessments, analyze and prioritize needs, and tie recommendations to bottom line business impact.•Strong knowledge of learning design: adult learning, on the job learning, knowledge management theories, and principles in both virtual and in-person events•Practical experience in leadership and business needs consulting.•Work independently and on a team to deliver results.DESCRIPTIONROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Training Manager at ROCWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The HYD Regional Training Manager will be an active member of the entire region and will lead the coordination and execution of Associate onboarding, training, refresher and development activities.Successful candidates will have demonstrated a true hands-on approach, a data-driven, analytical mindset, an understanding of training plan design and effectiveness measurement, and knowledge of Logistics/ distribution operations. Ability to influence without authority and effective presentation & persuasion skills are a must as this role. HYD Regional Training Manager will:• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)• Training Ambassador pool management• Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics• Manage and customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operations• Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leadersKey job responsibilitiesKey job responsibilities but not limited to: Build positive, collaborative and action-oriented partnerships with leadership team, SMEs, peers, and stakeholders to create leadership development solutions for HYD site • Build high-trust partnerships with regional leadership teams, develop recommended solutions that address top leadership development needs • Tap into your knowledge and creativity to bring new ideas, frameworks, and understanding to our leaders. Help them apply that knowledge to their daily work and broader responsibilities.• Work as part of a team to design and deliver targeted and engaging leadership solutions that is culturally aligned and best suits audience needs and tangibly impact performance. Solutions may include in-person leadership skill building workshops, team development events, virtual learning experiences, and on demand learning resources.• Facilitate leadership development experiences using skillful application of adult learning theory to ensure learning outcomes are achieved. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.• Lead and program manage Leadership Institute initiatives or programs, track and report on outcomes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver results.• Ability to learn models and theories in the field of leadership developmentSalary: . Date posted: 04/18/2024 10:44 PM
Manager I, Catalog
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of team management experience- Experience leading process improvements- Experience using data to influence business decisions- 4+ years of interacting with customers/stake holders experience- Experience in handling operations teams and establishing new processesDESCRIPTIONDescriptionAmazon's International Seller Services team is looking for a bright candidate for a business critical program that aims to improve Selling Partner and Customer experience by ensuring a consistent listing experience and higher listing quality. The role may be responsible for leading a team of 6+ high performing catalog specialists, generate insights and drive process improvements. The candidate will need to define key team metrics and implement mechanisms to track them at a regular cadence. The candidate will work closely with cross-functional partners to deliver value to the Customer, defining and meeting the overall program scope within timelines, and effectively managing change across work streams. Projects and stakeholders will be in disparate geographic locations, and require strong communication skills to coordinate requirements from customers within teams across your region. You will focus on planning and initiation efforts within the organization, working directly with Sellers to collect requirements, analyze business cases and organize reviews with internal teams. Key Responsibilities:• Lead and mentor a team of 6-8 high-performing catalog specialists, fostering their professional development.• Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.• Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams.• Call Strategic Sellers, conduct interviews, collect voice of the Sellers, identify the listing challenges, gaps in the existing product tools and work on the effective solutions with product teams.• Perform data analysis on trends observed and recommend solutions to the product and business teams.• Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.• Perform high level failure (error) investigations which may be either operational or business specific in nature.• Drive continuous improvement and contribute to COE (Correction of Error) process by documenting issues, RCAs and action plans with in the functional area.• Demonstrate the ability to dive deep into a problem, perform 'root cause analysis,' and identify constraints to recommend a solution.• Engage with multiple stakeholders to convey operational updates, presenting data, metrics, and weekly/monthly/quarterly business reviews.Basic Qualifications:• 2+ years of project management experience.• 2+ years of people management experience.• B.Tech/M.Tech/Graduation with equivalent professional experience .• Experience leading process improvements• Experience in e-commerce/Retail/service industry• Build scalable mechanisms to bring order and structure to situations of ambiguity • Good written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences • Strong analytical and problem solving skills • Strong proficiency MS Excel, SQL preferred.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience back office operations, escalation management and troubleshooting environments- Experience problem solving over email/phoneSalary: . Date posted: 04/20/2024 08:57 AM
Manager, Total Rewards
Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New RoleThe Compensation and Benefits Manager, India will be a key member of the International Reward Team. The role will focus on activities associated with the design, delivery, and implementation of Reward programs in support of the WBD business strategies, specifically in India. It will work closely with P&C as a key partner to drive forward plan and program design in support of business strategy to attract and retain top talent.Your Role Accountabilties Completes in-depth analysis on regional Reward programs; conducts research, analyses data and identifies trends across Compensation and Benefits programs. Conducts data modeling, cost analysis and produces recommendations to support new initiatives or enhancements to existing plans. Support in the roll-out and ongoing management of levels and salary structures across India, ensuring adoption across the business and maintenance of data integrity and best practice processesAnalyzes data and prepares job pricing recommendations for the Director for executive, complex or niche roles. Responsible for harmonization of compensation and benefits programs - e.g. CTC structure, leave of absence/paid time off policies; insured benefits; other benefits like annual health screening, discounts & perks, etc.Lead the benefit renewal process in India and Pakistan, ensures information about plan changes are tracked centrally and supports the annual benefits budget process.Develop and cultivate relationships with key leaders in support of the successful implementation of Total Reward programsTranslates analysis into creative presentations and dashboards. Develops and delivers training / presentations to educate People & Culture and managers on Total Rewards initiatives.Develops engaging communication materials to educate employees about C & B plans and initiatives and ensures information available on systems is accurate.Direct management of an analyst.Qualifications & Experience: Organisation: Excellent planning and prioritisation skills with proven ability to work with autonomy, multi-task and self-prioritise as needed, with a willingness to adapt quickly and pivot where priorities change.Delivery: Strong organisational skills with the ability to see the bigger picture and design processes and operating practices that minimise risk and drive efficiency.Project Management: Prior experience in delivering projects preferable.Knowledge: In depth experience of Indian Benefits & Compensation, including the design, implementation, and governance of a breadth of programs, services, and systems. Specific knowledge of Shared Services or BPO and Technology compensation in India is vital to this role. Strong analytical and critical thinking skills required, with mathematical aptitude. As well as advanced Microsoft excel knowledge and Intermediate knowledge of Microsoft PowerPoint.Stakeholder Management: Experience working with a variety of stakeholders at different seniority levels, with proven success in building effective relationships across the organisation in a complex matrixed environment to manage conflict and influence others.Communication: Strong communication skills that are clear and engaging, tailoring their communication style effectively to their audience.Collaboration: A global 'one team' mindset to support collaborative working across the team with a willingness to both take a lead or support role as needed.Professionalism: Self-motivated and solution orientated, always displaying absolute discretion and confidentiality. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/21/2024 08:31 AM
Engineering Manager - SaaS MNC - Hyderabad
Michael Page, Hyderabad
The Engineering Manager will be responsible for:Collaborating with the Talent team to efficiently acquire and retain human resources to support the team's mission, while taking ownership of the selection processCultivating an enjoyable and dynamic work environment, fostering a merit-based culture that is attracting top talent in the industryPromoting a highly engaged and dedicated work atmosphere by implementing objective-setting and performance management proceduresGuiding and mentoring the team, providing appropriate training and development opportunities, and removing obstacles to enhance team performanceEstablishing annual team objectives aligned with the overall departmental goalsEnsuring that the team is executing tasks in accordance with the departmental strategy and annual objectivesDeveloping, updating, and revising departmental Standard Operating Procedures (SOPs) with Director-level approvalGuaranteeing adherence to established processes and Service Level Agreements (SLAs) by the teamAddressing and resolving any gaps or issues within the teamCreating and managing procedures for handling customer issues, ensuring that the department is maintaining service and productivity standardsCollaborating with various functional areas within the Labs department to currently optimize Agile team performance and achieve product roadmap milestonesBachelor's or Master's degree in Engineering or a related field with at least 10+ years experience professional experienceProven experience as an Engineering Manager or in a similar leadership role, with a track record of successfully leading engineering teamsStrong technical background Excellent leadership and communication skills