We are having a vast opportunity for you to make your career into reputed bpo sector Job Details: Profile: Customer Service Executive Location: Thane, Mumbai, Navi Mumbai Salary: 12000 to 35000 (in hand) Attractive Incentives can earn Shift Timing: Day /

Customer Service Representative

, mumbai, IN

Global IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.Key Responsibilities: Assists customers with the intent of selling company products or services through phone, web, fax or mail communication: Provide a basic level of customer support but refers more complex problems to other staff members: Requires an in:depth knowledge of products and services offered: Prepares and follows up on customer quotes: Provides pricing and availability of our product to customers: Requests and coordinates discounted prices on orders: Maintain required call quality level: Inputs all sales orders as a result of customer negotiations: Sells additional product through suggestive selling techniques: Performs other duties as assignedCompetencies and skills:2 + years sales or call center experience required: Outstanding written and verbal communication skills: Demonstrated high level of dependability: Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook: Ability to organize, prioritize, work in a fast:paced environment, attention to detail, handle multiple tasks and work under time constraints is required: Basic math/spelling skills required: Must be able to type a minimum of 30 wpm: Proficient written and spoken French Language is a plus

Data Center Engineering Operations, DC Communities

Amazon, Mumbai, MH, IN

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: · Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. · Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. · Responsible for Asset and Inventory management. · Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. · Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) · Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. · Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development · Health & Safety, local statutory requirements, environmental and energy management. · Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. · Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. · Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) · Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). · Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experience

HRBP

Michael Page, Mumbai

1) Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of a business.2) Offer thought leadership regarding organizational and people-related strategy and execution.3) Provide timely information and/or education for all levels of a company on HR issues.4) Educate, coach, and partner with managers on performance management and employee development goals.5) Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development. · Participate in the continual development of HR programs, such as recruiting, retention, compensation, benefits, and Learning & Development.6) Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results.7) Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.8) Lead core HR processes across products (performance calibration, compensation cycle, promotions).9) Analyze and interpret various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to their client group.10) Partner with Learning & Development to work on value-added programs in areas of training, development, career mobility, and job performance.11) Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.12) The HR Business Partner plays an essential role in establishing and driving HR programs/talent initiatives forward within specific company functions, while always ensuring they align with the company's business objectives.13) The HR Business Partner must possess deep business acumen; they must understand the company and its challenges to help address the organization and talent needs.14) The HR Business Partner must be able to work at all levels of the HR "stack" - strategic, operational, and tactical, influence effectively across all levels of a company, and navigate through ambiguity, recognizing when it is appropriate to introduce more structure and process without derailing current production.15 ) The HR Business Partner sets and aligns the global talent strategy with the company's business priorities to drive results, defines and drives the delivery of talent processes and programs, and actively participates in the functional leadership teams as a partner to the business.Should have extensive experience in business partnering and stakeholder management especially with senior leaderships. Excellent collaboration and communicationsIR experience is preferrableMust-have 2 year full-time MBA from a premier institution.

Business Development Professional

Siemens, Mumbai, Any

We are looking for a Manager- MVD Business Development to join our team at Innomotics - A Siemens BusinessLaunch of our new company InnomoticsWe are on the exciting journey of forming a new leading motors and large drives company -Innomotics. Under this name, Siemens is combining its business activities in the areas of low- to high-voltage motors, geared motors, medium-voltage converters, and motor spindles. Headquartered in Nuremberg, Germany, our company will employ ~ 14,000 employees worldwide and operate in almost 50 countries. Motors and electric drive systems are our new company's business and passion: We count on 150 years of experience in motor manufacturing and our portfolio includes an innovative solutions and digitalization portfolio as well as a broad range of service offerings. Innomotics embodies our vision, values and commitment to innovation and excellence in everything we do: reliable motion in a digital world.Do you want to shape the future of Innomotics with us?We are looking for a self-starter with a digital, innovative and growth mindset who is ready to actively drive and shape our future company's culture. We offer an environment full of opportunities to take on responsibility and to develop both personally and professionally. We value the diversity of our people because we know that innovation thrives when it is fueled by a variety of perspectives, skills, backgrounds, and experiences. For us, nobody is perfect, but a team can be. #TeamInnomotics.JD:Product portfolio strategy, localization of new products, development of sales tools, pricing strategy, technical and pricing support to sales, market analysis, competitor analysis, product roadmap for Indian market• Responsible for business development of assigned regions• Technical Support to sales during order acquisition• Technical product presentations to EU / Consultants / EPC & OEM customers and supporting sales in overall lead generation. • Have strong application knowledge/ know-how to provide best solution for the requirement.• Develop and implement business plans.• At times prepare technical and commercial offers to sales/ customers and involve in the negotiations• Evaluate market growth based on inputs from various internal & external market models in alignment with sales/ BD colleagues, be up to date with current affairs.• Identify the product gap and strategize to localize/ introduce new products.• Identify new potential in terms of applications/ customers and push our portfolio.• Create and maintain sales support tools like o Presentations o Catalog, brochure and flyer o Success Stories o Competitor comparison (technical & price) o Winning Guides o Other marketing materials• Communicate with HQ (marketing, Quotation center, PCM), factory, engineering, proposal and execution, marketing and other relevant departments to perform various activities• Maintain order/ revenue database, prepare win-loss, product portfolio and other business analysis• Enhance knowledge of Sales & proposal colleagues by conducting periodic training programs and competency enhancement programs• Plan and co-ordinate product marketing events/ technical fairs along with communication• Co-ordinate with industrial associations.Qualification criteria:Bachelor's Degree in Electrical Engineering (BE or B Tech)8+ years of experience in business development or sales in electrical systemsStrong knowledge in medium voltage drives with relevant IEC reference standardsBasic knowledge in High Voltage motors.Strong hold on Microsoft office excel, PowerPoint presentation and linked formulas, Basic knowledge on macros and VBA programmingIntermediate knowledge on Microsoft power apps and toolsVery good entrepreneurship skills with growth mindsetStrategic thinkingAbility to multitask and willingness to accept undesignated special tasksGood understanding of end customer processes, key OEM / EPC understanding and competitors offerings.Make your mark in our exciting world. #JoinReliableMotion #TeamInnomoticsJobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.Salary: . Date posted: 04/11/2024 08:38 PM

Senior BI Reporting Analysts (India) - Human Resources

Michael Page, Mumbai

Develop and maintain BI dashboards using Tableau and PowerBI, focusing on HR metrics and analytics.Support Workday reporting efforts, ensuring data accuracy and reliabilityCollect, validate, and analyze HR data from various sources to provide actionable insights.Collaborate with stakeholders to understand their requirements and translate them into effective BI solutions.Take ownership of projects from conception to implementation, proactively identifying opportunities for improvement and innovation.Provide training and support to end-users on utilizing BI tools and dashboards effectively.Stay updated on industry trends and best practices in BI, HR analytics, and data visualization.Bachelor's degree in HR, Business Administration, Computer Science, Information Systems, or related field.2-3 years' work experience as a Reporting Analyst or Data Analyst in large complex corporationsProficiency in Tableau and PowerBI, with experience in building complex dashboards and visualizations.Expert level user of Excel (pivot tables and lookups) and advanced capabilities with balance of MS Office Suite of applicationsStrong understanding of HR processes and metrics, preferably with experience in Workday.Excellent analytical and problem-solving skills, with a demonstrated ability to derive insights from data.Proven track record of successfully managing projects and delivering high-quality solutions on time.Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.Self-motivated and proactive, with a strong focus on driving results and continuous improvement.Ability to work independently and thrive in a fast-paced, dynamic environment.Self-motivated, highly organized, and able to manage multiple prioritiesAbility to handle confidential informationIntermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook

Business Consultant - Sales Strategy & Intelligence

General Mills, Powai, Mumbai, Any

Position Title Business Consultant Function/Group Sales Strategy & Intelligence Location Mumbai, India Shift Timing 11:00 AM to 8:00 PM Role Reports to Capabilities Lead Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we have been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate. us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC), Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI), Global Shared Services (GSS), Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview GIC Sales Strategy & Intelligence team partners with our global General Mills sales teams in providing them with analytical horsepower and enable business continuity so they can focus on core activities - Selling, driving distribution gains and optimizing merchandising plans to deliver sales volume targets. We enable customer, pricing & promotion strategies across the global markets through our focused capabilities of Sales Execution, Trade & Strategic Revenue Management and Category Management. Teams within function are aligned to the above focused capabilities for each of our markets and each team member specializes in domains of Advanced Analytics, Visual Insights & Planogramming. We are a family of Data analysts, Business analysts and Business Consultants with diverse opinions, cultures and passions and are united by our desire to serve the world by making food people love. We apply the principles of analytics to everything we do, constantly experimenting to discover new ways to add value to our stakeholders, customers and team members. Link Purpose of the role The GIC Sales Canada Capabilities team is looking for someone with a learning mindset who is passionate about Revenue Management/Pricing and energized by working at the intersection of Sales, Finance, Data and Analytics, Brand, CMI and Capabilities. You will be hands on, action oriented, and accountable as we continue to build a best-in-class Global Revenue Management capability that helps drive the performance of General Mills now and into the future.In this role, you will support the Market Strategy & Revenue Management team within the Canada business by providing them with SRM support. You will be providing analytic rigor across all 5 levers of SRM (Price, Trade, Price Pack Architecture, Mix, and Terms) to drive top line and/or bottom-line results for GMCC.Strong candidates for this role will demonstrate exceptional prioritization and communication skills (written & verbal), analytic acumen (analysis and measurement) as well as experience/passion for learning and development.The team member will build a seamless rapport with the point of contact overseas, address and initiate business requests, establish solutions through sophisticated reporting/ tool building and superior presentations/visuals; the work completed will be sent with an actionable analysis that showcases depth & breadth of business acumen.The team member must have a strong grasp of alternatives and use their thought leadership to make calculated decisions to influence how projects and capabilities shape up - this includes leveraging well-conceived proof of concepts. KEY ACCOUNTABILITIES Advance SRM Analytics & Capabilities Conduct analysis, and provide insights, leveraging existing and new tools to surface insights, draw conclusions, make recommendations, and influence business partners to consensus and action. Leverage and embed SRM Tools, when available Provide support and/or act as subject matter expertise on all 5 levers of SRM: Price, Trade, Price Pack Architecture, Mix, and Terms Collaborate across boundaries to learn and implement best-in-class SRM techniques, pre-existing solutions, tools, platforms etc. Identify opportunities to utilize in-house forecasting models to support market initiatives, analyze options, measure, and track results Accelerate engagement with the business by building a brand for self/process and displaying strong stakeholder management skills Comprehend the business strategy, fluidly connect the dots between various performance indices and find synergies in process and lead execution Partner with business/ SRM experts to eliminate market knowledge gaps & drive success through cross-team collaboration Champion SRM via outstanding support; becoming a valued counsel to the business Stakeholder Management Demonstrate effective stakeholder management to deliver high level of customer satisfaction via tangible outputs. Agility towards stakeholder engagement and management in the event of Organization Change or Repurposed goals. Coherence in ideas and communication on project goals, planning, execution, risk management, iterations, and success metrics Dynamic and expedited generation of value - Identify business prospects to discover significant business worth, persuade various stakeholders to recognize the worth, and successfully get support. Aligning with Senior Leadership to drive the vision by working through multiple stakeholders, both internal and external Operational & Executional Excellence Maintain highest level of timeliness and accuracy in all service delivery. Effective stakeholder management to deliver high level of customer satisfaction. Enable standardization across different processes/markets within and across verticals. Contribute towards increasing the process/capability maturity (PEM & LDT model) 100% compliance to Business Continuity Plan (BCP) & Crisis Management readiness Continuous Improvement mindset to deliver Executional Excellence, and Project Management Drive and comply with CI mindset by identifying opportunities to automate, eliminate, standardize, outsource. Collaborate across boundaries in real time to learn and implement best-in-class techniques, pre-existing solutions, tools, platforms etc. Maintain a lens of continuous improvement for the projects, process & larger team - cross functional lens and overseas partnership included. Design trainings based on needs of the team around key concepts, skills and applications and drive execution Participate actively in organizational initiatives and represent the function MINIMUM QUALIFICATIONS Education - Full Time Bachelors from an accredited university (Mandatory). Well-developed communication and interpersonal skills. Attention to detail, ability to complete given tasks with accuracy Self-motivated and detail oriented with the ability to perform well in a fast-paced & changing environment Multitasking ability - learn and implement a host of tools/databases and software's/platforms Design, execute and market Proof of Concept. Strong Story telling skills with Selling & Influential Communication Intermediate/ High proficiency in Microsoft applications (Excel & PowerPoint) Basic/Intermediate with data manipulation and visualization packages (i.e. Tableau, Qlik, Alteryx, Spotfire, GCP, DataPrep) PREFERRED QUALIFICATIONS Preferred Majors: Business Management, Statistics, Marketing, Retail, Economics 4-7 years of relevant Business Reporting, Analytics & Visualization experience in CPG (or related) industry. Experience with market data analysis tools is required (experience working with ACNielsen and IRI preferred.) Expertise in General Mills USRO Trade planning cycle & concepts Expertise in POS & Shipment data, recognizing patterns for GMI categories and/or customers. Familiarity with syndicated data sets (Nielsen/IRI/SPINS), Financial data, trade system data 4-5 yrs of Experience partnering with teams to create visualizations & models (Tableau, financial, econometrics, machine learning) Experience working with loyalty data like shopper card and/or household panel Align with Company Values - Do the right thing all the time; Play to win; Grow and Inspire; Win as a team; Act boldly move quickly Salary: . Date posted: 04/15/2024 01:18 PM

SAP ABAP : Specialist / Sr. Specialist

, mumbai, IN

Relocation Assistance Offered Within Country157189 : Mumbai, Maharashtra, IndiaWho We AreColgate:Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global teamThe ExperienceIn today's dynamic technology environment, it is an exciting time to be a part of the information technology team at Colgate. Our highly technical and innovative team is dedicated to driving growth for Colgate Palmolive in this constantly evolving landscape. What role will you play as a member of the Colgate's Information Technology team? Design, develop and test to create quality solutions on time and within budget. To collaborate with business teams / functional teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies. Ability to understand the requirements related to business problems and transform that into a solution design.Who are you...You are a developer ::Understand and apply Information Technology standards to daily support and project implementation activities:Applying conceptual knowledge of business processes and technology to solve highly complex business processes and procedural problems:Manage and/or perform the design, build and testing of business applications and its architecture in line with agreed time frames, business requirements and global standards:Maintain production systems reliability through correct utilization of IT standards and governance processes:Review program codes and suggest correction in case of any errorsYou connect the dots ::Support day to day business requirements according to global SLA:Ensure the proper use of information technology project management methodology to comply with governance practicesYou are a collaborator ::Collaborate with business / functional team, develop detailed plans and accurate estimates for completion of build, system testing and implementation of project:Mentor and coach junior developer resourcesYou are an innovator ::Conduct performance tuning to improve system performance over multiple business processes:Stay updated with the latest technological advancement. Adapt to these changes by self:training and research work and evaluate how / where it can add value to the businessWhat you'll need...(Required):Engineering Graduate with 5+ years of experience:Data Dictionary:Reports : ALV and Classical:Module Pool Programming:Forms : SAP Scripts, Smart:forms, Adobe forms:LSMW, BDC, BAPI, BADI, IDOCS, RFCs:Enhancements framework, User Exits, Customer Exits:ABAP : Classes and methods:Experience in WD4A, FPM, Workflow:Experience in developing SAPUI5 applications, Odata services:Knowledge on SAP HANA Development:Good SAP technical architecture knowledge:Strong oral and written communication skills:Ability to identify, analyze, and resolve problems logically:Ability to troubleshoot and identify root cause:Should be flexible and adaptable to ne

Specialist I - Customer Service - Mumbai

JPMorgan Chase, Mumbai, Any

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM

Consultant - SC Advanced Analytics, Digital Mfg & OU Analytics

General Mills, Powai, Mumbai, Any

Position Title Consultant - Digital Mfg Analytics Function/Group Corporate Location Mumbai, India Shift Timing 1:30 PM to 10:30 PM IST Role Reports to Manager - SC Advanced Analytics Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. Link Purpose of the role Supply chain analytics group is responsible for delivering the solutions and developing the capabilities which enables better decision-making in supply chain. This team works closely with all supply chain functions (i.e. plan, source, make, deliver and customer service teams), business units and other cross functional partners for developing solutions to drive business value. This team also drives step-change innovation and improvements in business practices by delivering actionable insights through advanced analytics and supply chain expertise.This role is in the Digital Manufacturing analytics team that supports the Manufacturing and Engineering teams by developing advanced analytics solutions to identify and analyze opportunities corresponding to manufacturing performance, HMM, human safety and food safety. The primary responsibilities of this job are to develop innovative solutions by leveraging analytics techniques like descriptive, diagnostic, predictive and prescriptive modeling, statistical analysis and operations research techniques. This is an individual contributor role that includes project lead responsibilities, stakeholder management, project management, coaching and mentoring the analysts in the team.The individual needs to have a strong problem solving mindset. The kinds of problem statements that we get in this role need strong analytical knowledge, understanding the various manufacturing and plant floor problems and developing sustainable solutions for the same. Choosing the right technique for the right problem is critically important. The solution base may range from descriptive, diagnostic, predictive & prescriptive analytics. Hence, and indepth understanding of various analytics methods is necessary and along with an end to end solutioning mindset. KEY ACCOUNTABILITIES Requirement Gathering and Project Management (20% of Time) • Understand the business problem • Project charter- Business context, Scope, Outcome & success criteria • Identify area of the analysis - Data Science or Operations research model , (using the right technique for the right project) • Understand data availability & analytical usage • Work with the scrum master to put together the team, project time lines and user stories Analytics Models design, development & Improve (40% of Time) • Ideating and Executing improvement ideas to drive efficiency & standardization • Historical data analysis • Descriptive/Diagnostic/Predictive/Prescriptive Model design • Effectively review and deploy results to stakeholders using effective visualizations. Working with other data analysts, data scientists and visualization analysts in the team to achieve the same • Perform automated testing on the models • Support bug fixes/enhancements on existing models Output (20% of Time) • Provide actionable insights to the stakeholders using the appropriate tools - effective presentations, visualizations. • Sustain the models by effectively using DevOps/MLOps and necessary documentation • Deployment and Sustained support for all the applications Training / Knowledge (20% of Time) • Mentor & train team members on data preparation, diagnostics, predictive analytics, R, Python and Manufacturing analytics • Process standardization and documentation • Working on Individual development plans MINIMUM QUALIFICATIONS Full Time graduation from an accredited university (Mandatory). 4 years of related experience Demonstrated high analytical mindset to lead and develop new analytical capabilities. Demonstrated high stakeholder engagement and ability to lead projects through collaborative efforts. High Problem-solving mindset Can work independently and take decisions without seeking help from Supervisor. Strong project management and organizational skills. Experience supporting and working with cross-functional teams in a dynamic environment. Analytics Experience - Descriptive, Diagnostic, Predictive and Prescriptive Programming Language - R, Python, Intermediate SQL Tools - Excel, Tableau/Power BI Understanding of Supply Chain/ Manufacturing Technical/Process Leadership Energizing & Develop People Learning Agility Problem Solving mindset PREFERRED QUALIFICATIONS Master's degree 5+ years of related experience Major Area of Study in any of the below Operations Research Masters in Analytics Mechanical/Industrial/Production Engg Statistics Experience working on DevOps/MLOps, Git & GCP. COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/18/2024 01:20 PM