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Client Service Consultant Salary in Mumbai - PayScale
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Client Service - Payments - Associate
JPMorgan Chase, Mumbai, Any
Job summary:Join JPMorgan Chase's APAC Solution Center, a first-line client service team providing top-tier service to our Treasury Services corporate and financial institution clients. We're seeking an experienced professional with a minimum of 6 years in the Client Service Manager portfolio to join our Payments team.As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.Job responsibilities: Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients Handle day-to-day client inquiries and requests relating to their accounts and transactions Take ownership in pending cases by following up closely and providing proactive updates to clients Ensure risk/compliance guidelines are followed at all times while meeting client needs; Identify and escalate issues in a timely manner Perform maintenance requests e.g., signature updates, call-back list updates, SA updates, etc. Coordinate/Follow-up with internal partners Gather and compile information e.g., interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.Required qualifications, capabilities, and skills: Client Satisfaction Resolve phone and written inquiries from clients and internal partners Log, track all incoming work into call tracking system within 24 hours Ensure first call resolution Provide client updates on unresolved cases Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally. Client IntimacyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:24 PM
Asset Management - US Client Onboarding Management - Associate
JPMorgan Chase, Mumbai, Any
J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.As an Associate in Client Services team, you will engage with key stakeholders across the Asset Management business to deliver tactical and strategic projects to identify and address areas of opportunity/improvement, reduce risk, enhance controls and develop reporting to improve our service to both internal and external Clients.Job Responsibilities Work as an individual contributor for various funds and client mandates to create operational readiness Engage key stakeholders, manage project work streams and all associated activities to support implementation of initiatives from initiation phase through to post implementation review. Chair regular Front Office, Operational and relevant work stream meetings documenting actions and tracking progress to completion. Understand and translate business requirements into project plans, onboarding checklists, process flows and runbooks. Provide effective communication and regular status reporting to key stakeholders. Proactively identify risk and control issues to prevent and mitigate risks. Collaborate to resolve challenges and escalate to stakeholders / the Management team as appropriate. Review the effectiveness of implementation and endeavor to identify ways to improve the way we work. Ensure the development of end-to-end operating models that are strategic and scalable where possible. Develop, review and maintain functional procedures and project management tools. Support the global team to develop best practice standards and consistency.Required qualifications, capabilities and skills Professionally qualified CA / CFA or Post Graduate finance professional, MBA with 5 years of experience in Financial Services industry or Graduate with at least 7 years of experience Asset Management or relevant Investment Banking, Wealth Management experience desired but not mandatory. A solid level of financial product knowledge including Equity, Fixed Income, Currency, Derivatives and Funds Investment. Trade flow knowledge from event inception, trade execution through to operational settlement. Strong interpersonal skills, comfortable working with a wide audience varying in degrees of seniority and ability to develop effective relationships with key business partners. Project Management experience with the ability to manage initiatives concurrently end to end. Excellent time management skills. Strong MS Office skills including Excel, Word and PowerPoint and ability to use web-based technology effectively. Disciplined, self-motivated, and delivery-focused individual who is able to work independently where required. Ability to identify process improvements and implement appropriate changes. Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and Clients.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/11/2024 10:22 PM
Sr. Engagement Manager, Professional Services India
Amazon, Mumbai, Any
BASIC QUALIFICATIONS•Extensive hands on experience delivering enterprise-level IT consulting projects in the FSI space using Agile, Waterfall and Hybrid methodologies•Extensive working experience on Agile and Project Management delivery best practices, frameworks, methodologies and toolsets (e.g. Miro, Jira, Asana)•Presented to C-level executives as well as to technical subject matter expertsDESCRIPTIONAs a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines. Key job responsibilitiesYou will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrxed team to plan, organise and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected. You will also provide where required: • Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.• Training - coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.• Partnering - Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.• Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services. • Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .As part of your role, you will need to travel to customers' site(s) and/or internal events when required.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS•Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)•AWS / Cloud Experience and Certifications•Deep understanding of the FSI segments and challengesSalary: . Date posted: 03/29/2024 10:06 PM
Specialist I - Customer Service - Mumbai
JPMorgan Chase, Mumbai, Any
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM
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Michael Page, Mumbai
Manage a spectrum of Fortune-500, Large & Small Enterprises and SMBs, in the BFSI domain (Banks, NBFCs, Fintech firms, Insurance Companies, PE/VC funds) focusing on hiring within HR functionHiring across talent acquisition, talent management, compensation and benefits, HR strategy, etc. for financial services companiesDevelop and execute a seamless recruitment strategy for HR executive positions; including sourcing candidates, business development, acquiring and developing clientsDefine your own strategy of development in line with the global strategyAcquire and develop your portfolio of clients and candidates through networking and commercial actionsSelect and present the most suitable candidates to the clients - advise both clients and candidates during the assignmentPartner with senior stakeholders within Client organisations in determining and anticipating their human capital requirementsEffectively utilise recruitment channels to spearhead recruitment within the BFSI domainBecome a reference in your market while having ambitious business development objectivesYou have 2-8 years of experience in the HR domain with financial services organisationsYou have a degree from a top tier University and possess an MBA degree from a top tier institutionYou have a solid track record of success in your career and an ability to influence and effectively communicate at every level of an organization.You are proactive, ambitious, and entrepreneurial and thrive in a meritocratic environment.
Consultant, Associate
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Asset Management: Client Data Science - Associate
JPMorgan Chase, Mumbai, Any
J.P. Morgan Asset Management (JPMAM) is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Marketer, Client Account Manager, Portfolio Manager and Investment Specialist.As the Data science professional in our Business Intelligence and Advanced Analytics team you will spend each day defining, refining and delivering set goals for our firmJob responsibilities Partnering with business stakeholders to identify opportunities for leveraging advanced analytics. Leverage the power of AI/ML to solve complex business problems Embed analytics process in organizational decision making: descriptive, diagnostic and predictive and prescriptive analytics to derive better business outcomes Building analytical frameworks for marketing measurement - A/B testing, campaign ROI(return on investment) , cost of acquisition modeling, lifetime value, etc. In-depth data exploration and data mining to develop a deep understanding of client behavior, segmentation and engagement models, market opportunity sizing and wallet share evaluations, build recommendation engines and personalization frameworks, build predictive call to action solutions, measurement analytics Contributing to and enhancing data models and feature stores. Leveraging machine learning models and techniques to target opportunities and optimize processes Developing tools and solutions to measure model performance over time and fostering a data-driven, innovative culture Acting as a proxy product-owner and consultant to provide optimal data solutions for various business problem statements / pain-points and goalsRequired qualifications, capabilities, and skills MBA or advanced degree in Statistics, Math, Engineering or other quantitative-focused field preferred Experience in an analytics role, financial services/marketing preferred Experience using computer languages (Python, Pyspark, Google Analytics, etc.) to manipulate and analyze large datasets. Story-telling acumen using Tableau, power-point etc. tools Sound knowledge of SQL to collate data from various sources Experience using machine learning libraries in Python (Numpy, Pandas, Sci-kit learn, tensorflow, etc.) Knowledge of variety of machine learning algorithms (linear regression, logistic regression, SVMs, Tree-based models, neural networks, etc.) and techniques (cross validation, feature selection approaches, hyper parameter optimization, missing data imputation etc.) Strong problem-solving skills and excellent communicator (written and verbal) with strong interpersonal skillsPreferred qualifications, capabilities, and skills Understanding of Asset Management Business. A passion for technology, financial services and Asset / Wealth management A balanced approach combining judgment, analytical rigor, curiosity, open-mindedness and creativity. Excellent communication skills with a knack of converting data into stories Ability to multi-task and understand priorities/workflows. Self-motivated, team player with strong work ethic Ability to build relationships across global teamsAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/22/2024 10:24 PM
Payments Global Client Service Manager
JPMorgan Chase, Mumbai, Any
Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM