You are a strategic thinker passionate about driving solutions in "Project/ Program management". You have found the right teamAs a Project/Program Manager within our Digital & Platform Services Market Operations Transformation team, you will be tasked with defining, refining, and achieving the set objectives for our firm. Your responsibilities will include overseeing the delivery of Strategic End State Programs that aim to scale, reduce risk, and enhance the overall client experience. You will be leading governance routines, managing work streams and projects across Market Operations. This role necessitates collaboration with various internal teams and business leaders to deliver Target State Solutions that align with our strategy, cost optimization, regulatory reporting, and end state client experience.As a Project Manager for Markets Operations Cross-LOB Initiatives, you'll manage strategic and tactical projects, and provide analytical, reporting, communications, and change management support for Markets Operations senior management. Projects may include digitization/automation, operational efficiency, regulatory, control, business resiliency and/or people initiatives. Job Responsibilities: Lead, manage, and drive execution of key programs across multiple Markets Operations areas. Support the governance infrastructure and protocols of the program. Manage end-to-end delivery of projects/programs, partnering closely with teams across Operations, Technology, Sales & Trading, Data & Analytics, Legal & Compliance, Finance, Human Resources, and other corporate functions. This will include project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management. Conduct data collection, data analysis, and synthesis to develop recommendations for management or to inform management decisions. Leverage the latest digital tools and technologies to support development of scalable, leading-edge solutions. Provide reporting, analytical, communications and project support to senior Markets Operations management Design and documentation of organizational and operational processes to support program execution. Partner within the business and senior-level stakeholders to achieve stated goals. Lead problem solving and data driven decision making inclusive of process design, re-engineering, and target state modeling.Required qualifications, capabilities and skills Bachelor's degree required. Minimum10years project management / business analysis experience Markets or other related financial services experience is must; experience in an operations and knowledge of industry regulations Excellent written/verbal communication and presentations skills targeting various stakeholders and senior management. Intermediate/Advanced experience using Microsoft Office, including Excel, and PowerPoint Excellent analytical and logical thinking to understand and analyze complex business problems. Strong data analysis skills, including analysis of operational, process, and financial data. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills. End-to-end project management experience, including scoping, business case development, implementation, results measurement and change management. Ability to analyze and resolve project-related issues and follow through with set objectives. Experience with emerging technologies and the latest digital tools About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/05/2024 10:24 PM

Reference Data Management Ops - Transformation Associate

JPMorgan Chase, Mumbai, Any

About Reference Data Management OperationsReference Data Management Operations (RDMO) is responsible for supporting Market Data Analytics (MDA), creation & maintenance of Assets, Pricing, Issuer and Index reference data. RDMO provides global operational support & services to stakeholders within Asset and Wealth Management Business which includes various internal groups i.e. Operations, Front Office, Middle Office, Performance Analysis Group, Client Reporting, Compliance, Regulatory Reporting and collaborates with Technology & Chief Data Office to Onboard/implement strategic system of record and authoritative data sources which helps business to receive real time, dynamic reference data. RDMO also partners with Ops to resolve the Data Quality (DQ) issues, with objective to enhance the data users experience and timely grab the opportunities to meet Business demands across regions.A critical priority for RDMO is to transform and automate end to end processes resulting in straight through processing, enhancing controls and reducing risk of human errors across various system of records. We are seeking an Associate specializing in the process transformation, automation and digitization to better optimize operational processes, controls and improve productivity. You will work closely with cross-functional teams to understand & analyze processes in current state, propose & drive process improvements, design & develop innovative Intelligent Automation solutions by leveraging latest process improvement and digital transformation technologies / tools.Job Responsibilities:As a successful candidate you will: Analyze processes in current state and identify opportunities for end to end process improvement / automation. Drive process automation projects throughout the lifecycle from requirement gathering, solution design, development, testing, deployment and continuous improvement while adhering to Firmwide governance standards & controls. Build, maintain and enhance solutions for end to end processes using UiPath, Python, Alteryx, Tableau, Unqork, etc. Track & Communicate open action items, risks, issues, dependencies and deadlines clearly and effectively to stakeholders Ensure solutions are reviewed & approved from operational risk & control perspectives. Ensure solutions are compliant with Firmwide and Lob level governance framework and controls standards. Ensure all the project documents & artefacts are well defined at granular level, updated and maintained in common document repository Collaborate with key stakeholders on OKRs/KPIs to deliver benefits from operational automation. Collaborate with OTS, Tech & Analytics CoEs to develop advanced automations solutions. Drive solution change and enhancement requests Leverage industry best practices and coding standards to create scalable and reusable solutions Guide, train and mentor team members to upskill on low code tools and strengthen super users community.Required Qualifications, Capabilities, and Skills:Is this opportunity right for you? We are looking for candidates who are/have: Bachelor's degree or other advanced degree in a relevant field (e.g., Data Science, Business Analytics, Computer Science). 5 to 7+ years of experience preferably in Financial Services / Reference Data management functions. Must have hands on experience with developing solutions using UiPath or RPA tool / Python / Alteryx / Tableau. Familiar with Agile / Scrum / Waterfall SDLC & project management concepts, methodology & framework Strong analytical and problem-solving abilities. Familiar with process improvement methodologies and frameworks, such as Lean, Six Sigma or Business Process Management. Ability to manage stringent delivery timelines and resolve dependencies/ risk/issues. Structured thinker, effective communicator with excellent presentation skills. Effective Collaboration, influencing and time management skills. Self- Starter and curiosity for learning new tools to solve business problems. Good to have hands-on experience with JIRA, Confluence, SharePoint, etc. Exposure to Financial products / asset classes in wealth management, asset management, private banking functions preferred.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/18/2024 10:22 PM

Process Improvement - Associate

JPMorgan Chase, Mumbai, Any

The Digital Workforce Center of Excellence (CoE) is a global internal consulting team with high visibility; responsible for leading critical business transformation, reengineering and diagnostic efforts throughout Consumer and Community Bank (CCB). Typical engagements (not exhaustive) include: Business Transformations Process Assessment and Process Design for Robotic Process Automation (RPA), Operations Strategy Strategic Planning Operating Models Assessment Organizational Assessment Operating Models Product Development Support Support for Agile Product DevelopmentWe are currently seeking qualified individuals who can work with key stakeholders to identify opportunities to transform business processes and help design the target state. The ideal candidate should have the ability to understand the problem, quickly identify the root cause and generate solutions.Job Responsibilities Own aspects of the engagement, but collaborate as part of a larger project team Conduct interviews and side-by-sides with clients and map out current / future state processes Analyze Data from various sources utilizing statistical concepts, compile presentations and present findings in a clear and concise manner to senior leadership Support engagements that drive Quality, Cost, Productivity, Service and Product Delivery projects Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value-added activities) Build organizational capability through strong relationships with internal clients and team members Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.Required qualifications, capabilities, skills: The ideal candidate must possess exceptional problem-solving skills, including the ability to define and deconstruct problems, identify, and prioritize key issues. Should have ability to gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations. The ideal candidate will have a Bachelor's degree from a competitive school and 3+ years of relevant industry experience Project & client management skills - Candidate must be able to scope projects, create workable project plans, closely partner with key stakeholders, and execute on such plans while demonstrating an ability to balance multiple competing priorities Candidate must be a results-focused, highly motivated, self-starter and demonstrate a strong desire to learn new concepts, tools, and business practices by taking direction from managers and senior consultants and following through on tasks and assignments. Candidate must Possess Excellent written and oral communication skills Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels. Exceptional facilitation skills with ability to bring teams to consensus Must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx and other Microsoft Office applications.Preferred qualifications, capabilities, skills: Experience working with Robotics, Machine Learning and other emerging technologies is preferred but not required Experience in financial services, operations, strategy, and consulting highly preferred Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/19/2024 10:23 PM

Salesforce Customer Success Manager

Salesforce, Mumbai, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM