The Chief Administrative Office (CAO) Chief Data & Analytics Office (CDAO) is responsible for the overall data strategy, analytics, reporting, and governance across the firm's CAO functions. This function supports groups such as Global Supplier Services, Global Security, Global Real Estate, Amenity Services, Document & Business Solutions, and CAO Strategic Initiatives. Our team's mission is to help our organization manage its data assets and find the best solutions to surface insights from our data in an effort to drive business goals & initiatives, enhance analytics, and streamline reporting. In doing so, we look for improvements ranging from establishing quality data repositories to designing cutting edge analytic insights utilizing the latest data visualization and machine learning tools.The CAO - Data Governance Team is responsible for providing the resources, tools and support necessary to monitor, manage and prevent data risks across a global landscape, lead strategic and innovative data related projects that deliver business value, and foster a culture of data ownership throughout JPMC's Chief Administrative Office.As a Data Quality VP within the team, you will be expected to play a lead role in defining and executing on a CAO data quality strategy, roadmap and prioritization framework, which optimizes people, processes and technology to improve our overall data quality program maturity level and provide for a portfolio view into the health of our data . The ideal candidate should be self-driven and results-oriented with experience implementing large data quality and/or data governance programs and handling multiple, complex projects and priorities. Key Responsibilities Partner with CAO CDAO leadership team and senior stakeholders to support the expanding book of work for the CAO Data Governance program Define and maintain a data quality operating model, standards, rules, requirements, and processes that support CAO in ensuring our prioritized data is fit for purpose Partner with our stakeholders, business partners and technology teams to ensure successful rollout, implementation and adoption of Firmwide and/or CAO CDO defined, data quality standards and best practices Lead, maintain and improve upon CAO's existing data quality issue management program including communications and training for key process stakeholders Ensure alignment to evolving Firmwide CDAO Data Quality policies, standards, and best practices and incorporate requirements into the CAO CDAO data governance framework, augmenting as needed, for CAO business priorities Maintain alignment with the Firm's risk and controls framework, evaluating quality of data in support of critical business processes and compliance with global laws, rules, and regulatory requirements Establish communications and knowledge-sharing mechanisms, that support data stewardship and advance data literacy across the organization Partner with Technology to modernize CAO's data platform (CAO Data Lake) and lead development and implementation of a CAO Data Lake Playbook, defining our approach to data product lifecycle management, data risk management, data discoverability, data glossaries, data lineage, and data quality, etc. Ensure existing and emerging technologies/tools align with CDO data governance, data quality and/or CAO business requirements Develop and present data quality reporting/metrics/analysis to support CAO Data Governance Council meetings and priorities Qualifications Knowledge/Experience 13+ years of financial services industry experience in data governance, business controls, data/risk management or technology controls preferred 3+ years of hands-on experience in Data Quality space, must have implemented Data Quality frameworks & overall issue management around data quality Deep knowledge and experience of data quality capabilities - profiling, rules development, validation, outlier detection, monitoring, alerting & notification, stewardship workflow for data remediation, etc. Understand data ownership capability for applying quality control field to assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information Experience working on Cloud based Big data implementation platforms and projects (i.e. Data Lake). Strong understating of data quality, data catalog, governance, ETL, data management, and related topics Knowledge of control and risk management concepts with the ability to evaluate controls, create procedure and process flows in conjunction with business and control partners Knowledge around data modelling, data lineage and data architecture concepts Experience leading projects or processes across multiple teams/constituents Advanced analytic and problem-solving skills, including business process and root cause analysis, solution identification Creation of unique solutions with lens of automation, process and controls Tools/Methodologies Experience in data management tools (Atlan, Soda, Anamolo, Informatica) Agile/Scrum experience and associated tools (Confluence, Jira, Kanban) Microsoft desktop productivity tools (Excel, PowerPoint, Visio, Word, SharePoint, Teams) Lean/Six Sigma experience preferred Experience in business intelligence tools (Qlikview, Tableau) a plus Interpersonal Skills Strong communication skills (both written and verbal). Ability to communicate business and technical concepts to both expert and novice audiences, and to all levels of the organization Detail-oriented and ability to multi-task in a fast paced environment with frequently changing priorities and to meet deadlines under pressure Self-starter and independent worker with organization skills for complex projects Ability to influence executives or responsible parties in a working project team Drive communications, stakeholder engagement and resolution of complex issues Collaborative mindset and team player across diverse functions, locations and businesses Ability to adapt to fast paced and changing environment in a highly regulated industry About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/04/2024 10:29 PM

Data Center Engineering Operations, DC Communities

Amazon, Mumbai, MH, IN

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: · Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. · Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. · Responsible for Asset and Inventory management. · Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. · Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) · Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. · Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development · Health & Safety, local statutory requirements, environmental and energy management. · Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. · Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. · Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) · Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). · Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experience

Recruitment Consultant - Sales and Marketing - (FMCG/FMCD)

Michael Page, Mumbai

As Consultant, you will: Manage a spectrum of clients in Fortune-500, Large & Small Enterprises and SMBs Define your own strategy of development in line with the global strategy Acquire and develop your own portfolio of clients and candidates through networking and commercial actions Select and present the most suitable candidates to the clients - advise both clients and candidates during the assignment Partner with senior stakeholders within client organizations in determining and anticipating their human capital requirements Become a reference in your market while having ambitious business development objectivesYou are degree qualified from a top tier University and possess an MBA degree from a Top Tier institution. Educational background in Sales & Marketing, Supply Chain, Logistics, Analytics, Engineering, or Finance would be a big plus. Prior experience in account management & delivery/ candidates who have demonstrated a strong flair for client facing roles are preferable You have a solid track record of success in your education/career and an ability to influence and effectively communicate at every level of an organization You are proactive, ambitious, and entrepreneurial and thrive in a meritocratic environment

Michael Page - Consultant - Legal Practice

Michael Page, Mumbai

As Consultant, you will:- Manage a spectrum of clients in Fortune-500, Large & Small Enterprises and SMBs- Define your own strategy of development in line with the global strategy- Acquire and develop your own portfolio of clients and candidates through networking and commercial actions- Select and present the most suitable candidates to the clients - advise both clients and candidates during the assignment- Partner with senior stakeholders within client organizations in determining and anticipating their human capital requirements- Become a reference in your market while having ambitious business development objectives- You are degree-qualified from a top-tier University and possess an MBA degree from a Top-tier institution. Educational background in Sales & Marketing, Supply Chain, Logistics, Analytics, Engineering, or Finance would be a big plus.- Prior experience in account management & delivery/ candidates who have demonstrated a strong flair for client facing roles are preferable- You have a solid track record of success in your education/career and an ability to influence and effectively communicate at every level of an organization- You are proactive, ambitious, and entrepreneurial and thrive in a meritocratic environment

Asset Management - US Client Onboarding Management - Associate

JPMorgan Chase, Mumbai, Any

J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.As an Associate in Client Services team, you will engage with key stakeholders across the Asset Management business to deliver tactical and strategic projects to identify and address areas of opportunity/improvement, reduce risk, enhance controls and develop reporting to improve our service to both internal and external Clients.Job Responsibilities Work as an individual contributor for various funds and client mandates to create operational readiness Engage key stakeholders, manage project work streams and all associated activities to support implementation of initiatives from initiation phase through to post implementation review. Chair regular Front Office, Operational and relevant work stream meetings documenting actions and tracking progress to completion. Understand and translate business requirements into project plans, onboarding checklists, process flows and runbooks. Provide effective communication and regular status reporting to key stakeholders. Proactively identify risk and control issues to prevent and mitigate risks. Collaborate to resolve challenges and escalate to stakeholders / the Management team as appropriate. Review the effectiveness of implementation and endeavor to identify ways to improve the way we work. Ensure the development of end-to-end operating models that are strategic and scalable where possible. Develop, review and maintain functional procedures and project management tools. Support the global team to develop best practice standards and consistency.Required qualifications, capabilities and skills Professionally qualified CA / CFA or Post Graduate finance professional, MBA with 5 years of experience in Financial Services industry or Graduate with at least 7 years of experience Asset Management or relevant Investment Banking, Wealth Management experience desired but not mandatory. A solid level of financial product knowledge including Equity, Fixed Income, Currency, Derivatives and Funds Investment. Trade flow knowledge from event inception, trade execution through to operational settlement. Strong interpersonal skills, comfortable working with a wide audience varying in degrees of seniority and ability to develop effective relationships with key business partners. Project Management experience with the ability to manage initiatives concurrently end to end. Excellent time management skills. Strong MS Office skills including Excel, Word and PowerPoint and ability to use web-based technology effectively. Disciplined, self-motivated, and delivery-focused individual who is able to work independently where required. Ability to identify process improvements and implement appropriate changes. Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and Clients.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/11/2024 10:22 PM

Asset Management - LUX Oversight Contract Specialist - Analyst

JPMorgan Chase, Mumbai, Any

J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist. As an Analyst in Client Services team, you will act as a central point of contact for Client Services/Sales Support Teams globally regarding client facing legal agreements contracting with JPM Job Responsibilities Act as a central point of contact for all CS/Sales Support Teams globally (Funds & Institutional & Liquidity) regarding intermediary and institutional legal agreements Act as interface between Sales Offices, Legal and the AML Team to ensure the best client experience during the on-boarding process and the client life cycle. Coordinate internal feedback and approval process e.g., Compliance, Legal, GFCC, GFCL and Tax Own Intelligent Contract Management (Legal Agreements Database) and managing a regular Legal Agreement Review cycle Develop expertise & training delivery on Intelligent Contract Management Manage stakeholder for initiatives concerning legal documentation, i.e., C-Doc project (harmonization of documentation and clauses) and the building of a Clause Library in partnership with EMEA Legal Act as a central point of contact for Ownership for and maintenance of legal/contractual templates Required qualifications, capabilities and skills A legal graduate or graduation in finance with considerable experience in review and abstraction of contracts with asset management or financial services organizations. In addition, the candidate should have the following experience: Excellent English communication and writing skills Experience in the financial services industry preferably with experience in review and processing legal agreements with counterparties in relevant systems Strong ability to analyze information and understanding of the main aspects of contract law and contract negotiation Ability to demonstrate ownership, work independently and multi-task in a fast-paced environment. Business knowledge of the investment funds industry Communication/presentation - excellent written and verbal communication skills with an ability to influence stakeholders in a meaningful and actionable manner Preferred qualifications, capabilities and skills Strong educational credentials Legal background and exposure to banking domain / experience preferredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/11/2024 10:20 PM

Asset Management - Request for Proposal - Analyst

JPMorgan Chase, Mumbai, Any

J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.As a Requests for Proposal Writer in Client Services team, you will act as a key engagement point with global teams. You will be responsible for creating documents which articulate JPMAM's unique value proposition and brand commitments to clients around the world. This team coordinates with various product groups, Investment Specialists, Client Advisors etc., in the creation, review and maintenance of client documents.Job Responsibilities Write Proposal - Complete RFPs and RFIs for Institutional and Wholesale clients/prospects to support the Alternatives product with the highest accuracy in a timely manner Manage Content - Maintain a centralized database of up-to-date content, including investment strategies, performance data, compliance information and legal disclosures to facilitate efficient and accurate proposal development Manage Project - Manage multiple RFP projects simultaneously adhering to strict deadlines and co-ordinating with various internal teams to gather necessary information and ensure timely delivery of completed proposals Maintain a high level of competency when reviewing data and quickly identifying both data and format issues Communicate in a clear, concise and efficient manner with multiple teams and product groups across regions Evaluate and enhance the RFP process, including the development of standardized templates, best practices and automation tools, to streamline workflow and improve efficiency Required qualifications, capabilities and skills Post-graduate with at least 3 years of experience in a similar role in Asset Management Industry Awareness of business risk and compliance procedures Ability to simultaneously manage competing priorities, including immediate, short-term Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, with experience in content management systems and proposal automation tools PMAPS/Ovidian/ Spectrum and Saleforce.com applications also helpful Strong communication skills, both verbal and written Strong work ethic and positive attitude Preferred qualifications, capabilities and skills Understanding of the asset management business, various asset classes and investment products is mandatory CFA level 1 could be a distinct advantage Prior experience of writing or participating in the Requests for Proposal process is desirable, preferably in the asset management industry Ability to quickly gain broad knowledge of the range of assigned JP Morgan Asset Management investment products, in order to succeed in the role Financial market awareness and understanding of financial concepts about the Funds products. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/18/2024 10:27 PM

Recruitment Consultant - HR - Financial Services

Michael Page, Mumbai

Manage a spectrum of Fortune-500, Large & Small Enterprises and SMBs, in the BFSI domain (Banks, NBFCs, Fintech firms, Insurance Companies, PE/VC funds) focusing on hiring within HR functionHiring across talent acquisition, talent management, compensation and benefits, HR strategy, etc. for financial services companiesDevelop and execute a seamless recruitment strategy for HR executive positions; including sourcing candidates, business development, acquiring and developing clientsDefine your own strategy of development in line with the global strategyAcquire and develop your portfolio of clients and candidates through networking and commercial actionsSelect and present the most suitable candidates to the clients - advise both clients and candidates during the assignmentPartner with senior stakeholders within Client organisations in determining and anticipating their human capital requirementsEffectively utilise recruitment channels to spearhead recruitment within the BFSI domainBecome a reference in your market while having ambitious business development objectivesYou have 2-8 years of experience in the HR domain with financial services organisationsYou have a degree from a top tier University and possess an MBA degree from a top tier institutionYou have a solid track record of success in your career and an ability to influence and effectively communicate at every level of an organization.You are proactive, ambitious, and entrepreneurial and thrive in a meritocratic environment.

Asset Management: Client Data Science - Associate

JPMorgan Chase, Mumbai, Any

J.P. Morgan Asset Management (JPMAM) is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Marketer, Client Account Manager, Portfolio Manager and Investment Specialist.As the Data science professional in our Business Intelligence and Advanced Analytics team you will spend each day defining, refining and delivering set goals for our firmJob responsibilities Partnering with business stakeholders to identify opportunities for leveraging advanced analytics. Leverage the power of AI/ML to solve complex business problems Embed analytics process in organizational decision making: descriptive, diagnostic and predictive and prescriptive analytics to derive better business outcomes Building analytical frameworks for marketing measurement - A/B testing, campaign ROI(return on investment) , cost of acquisition modeling, lifetime value, etc. In-depth data exploration and data mining to develop a deep understanding of client behavior, segmentation and engagement models, market opportunity sizing and wallet share evaluations, build recommendation engines and personalization frameworks, build predictive call to action solutions, measurement analytics Contributing to and enhancing data models and feature stores. Leveraging machine learning models and techniques to target opportunities and optimize processes Developing tools and solutions to measure model performance over time and fostering a data-driven, innovative culture Acting as a proxy product-owner and consultant to provide optimal data solutions for various business problem statements / pain-points and goalsRequired qualifications, capabilities, and skills MBA or advanced degree in Statistics, Math, Engineering or other quantitative-focused field preferred Experience in an analytics role, financial services/marketing preferred Experience using computer languages (Python, Pyspark, Google Analytics, etc.) to manipulate and analyze large datasets. Story-telling acumen using Tableau, power-point etc. tools Sound knowledge of SQL to collate data from various sources Experience using machine learning libraries in Python (Numpy, Pandas, Sci-kit learn, tensorflow, etc.) Knowledge of variety of machine learning algorithms (linear regression, logistic regression, SVMs, Tree-based models, neural networks, etc.) and techniques (cross validation, feature selection approaches, hyper parameter optimization, missing data imputation etc.) Strong problem-solving skills and excellent communicator (written and verbal) with strong interpersonal skillsPreferred qualifications, capabilities, and skills Understanding of Asset Management Business. A passion for technology, financial services and Asset / Wealth management A balanced approach combining judgment, analytical rigor, curiosity, open-mindedness and creativity. Excellent communication skills with a knack of converting data into stories Ability to multi-task and understand priorities/workflows. Self-motivated, team player with strong work ethic Ability to build relationships across global teamsAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/22/2024 10:24 PM

Salesforce Customer Success Manager

Salesforce, Mumbai, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM