DESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial individual with a strong work ethic? If yes, this opportunity will appeal to you.We are looking for someone, who shares Amazon’s passion for the customer and will take on the fulfilling challenge of making sellers successful in the Amazon India Marketplace. In this role, you will have the exciting opportunity to help shape and deliver on the strategy and invent systems and processes to make sellers successful in the marketplace. Essentially, you will play a crucial role in Amazon India achieving its mission of “transforming the way India buys and sells”.The ideal candidate will have a background in sales with focus on driving operational rigor, possess exceptional data analytical skills and communications skills and have consistent track record delivering results. He/she should be able to think strategically and analytically about the business and market opportunities and challenges. He/she should have the ability to work cross-organizationally to drive consensus and results. He/she will have a keen sense of ownership, drive, and desire to win!The Local Shops on Amazon is a strategic program that has a vision to provide a wide range of selection through a fast track delivery promise. This role offers an opportunity to make a significant impact on the future vision for Amazon.Key job responsibilities1. Serve as a key member of Sales team, helping to drive overall Local Shops seller acquisition strategy and business growth.2. Own the seller success charter to drive inputs quality of launch and hence drive seller business growth.3. Liaise with sales and product team to leverage automation and setup dashboards for tracking metrics.4. Own Seller Feedback and work with product teams to implement SX improvements.5. Own the defect reduction in execution especially focused on in advertising and order fulfillment.6. Leverage CRM tools & automation to setup scalable processes for the program.7. Own, review and align leadership input on seller success execution.8. Pilot new product interventions to bring about disruption and a differential Customer/Seller Experience.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND | Mumbai, MH, INDBASIC QUALIFICATIONS- 1+ years of sales experience- Bachelor's degreePREFERRED QUALIFICATIONS- Bachelor's degree in management, business administration, economics, engineering, marketing

Business Development Associate

, mumbai, IN

Excellent Opportunity for a high:energy driven Business Development Manager who is focused on building strategic relationships with clients thereby closing on every dealWe are looking for a high:energy driven BDM who is focused on building strategic relationships with clients.A process oriented professional with astute attention to defined budgetsAbility to follow best market research practiceOrganization, Content understanding, attention to detail, and a proficiency in our programs and services are critical to success in this role.As a BDM you will be responsible for territory development, generating new business opportunities, and increasing our brand's position in the market.Identify and develop new acquisition sales opportunities within assigned territory through networking and cold calling effortsDefine prospects, schedule appointments, and close salesNavigate multiple steps in the sales process with multiple decision:makers demonstrating the ability to influence high:level decision makersMaintain proficiency in products and services and appropriately position our solutions against the competitionAccurately assess and analyse customer needs and identify appropriate solutionsPrepare and deliver strategic sales presentationsCreate a strategic business development plan that outlines the level of activities needed to meet territory objectivesFunctional Skills Required ::Excellent verbal, written, and presentation skillsProficient in MS OfficeStrong business acumen with the ability to manage bottom line profitabilityKnowledge of products, pricing, competition, and sales objectivesAbility to succeed in a competitive selling environmentAttitudinal Skills Required ::Self:motivatedProactiveTime ManagementExcellent time management and organization skills

Client Service - Payments - Associate

JPMorgan Chase, Mumbai, Any

Job summary:Join JPMorgan Chase's APAC Solution Center, a first-line client service team providing top-tier service to our Treasury Services corporate and financial institution clients. We're seeking an experienced professional with a minimum of 6 years in the Client Service Manager portfolio to join our Payments team.As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.Job responsibilities: Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients Handle day-to-day client inquiries and requests relating to their accounts and transactions Take ownership in pending cases by following up closely and providing proactive updates to clients Ensure risk/compliance guidelines are followed at all times while meeting client needs; Identify and escalate issues in a timely manner Perform maintenance requests e.g., signature updates, call-back list updates, SA updates, etc. Coordinate/Follow-up with internal partners Gather and compile information e.g., interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.Required qualifications, capabilities, and skills: Client Satisfaction Resolve phone and written inquiries from clients and internal partners Log, track all incoming work into call tracking system within 24 hours Ensure first call resolution Provide client updates on unresolved cases Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally. Client IntimacyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:24 PM

Senior Business Development Manager - Amazon Ads, Amazon Advertising

Amazon, Mumbai, MH, IN

DESCRIPTIONAmazon Ads operates at the intersection of Advertising and e-Commerce and offers advertisers a rich array of innovative advertising solutions both on and off Amazon. These solutions help businesses build brand awareness, increase product sales, and more. As a recognized and experienced expert in this fast-growing business, you will take responsibility for a portfolio of leading FMCG companies as a digital & Ecom marketing consultant. You will advise your customers from the initial contact to the long-term development of a partnership. In doing so, you will act on the same level as senior decisionmakers on the customer side and define holistic marketing strategies, leveraging all of Amazon’s innovative advertising solutions. Our goal is to establish and expand long-term business relations, and drive sustainable success for our advertiser customers. To achieve that, you will completely own the advertising revenue of your portfolio and lead the engagement with your customers, supported by a cross-functional team of account managers, program managers and designers. By managing your sales pipeline independently, gaining a deep understanding of the needs of your brands and the ecosystem, and developing convincing solutions you will ensure the achievement of your short and long-term objectives. If you are excited to work in the fast-paced and rapidly evolving digital & e-commerce marketing space, have a consultative selling style and yield from the FMCG/marketing/media/consulting world, please applyKey job responsibilities• Serve as a key member of the Amazon Ads business development team, helping to drive overall Amazon Ads sales strategy and business growth. • Establish and build strong, profitable, long-term relationships with key advertisers at all levels.• Analyze data, trends, performance and leverage your understanding of marketing and Amazon's ad solutions to create and sell holistic marketing strategies for brands by working with senior decision-makers on the customer side.• Act as the advertisers’ advocate to evangelize for their success working with Amazon India Ads partner teams across product, account management, program management, and global technology teams to drive advertiser success with Amazon Ads.• Build scale into the business development function by collaborating with multiple external and internal stakeholders to develop joint annual media plans and unlock new opportunities and use cases with key clients.• Prepare and give business reviews to the Amazon Ads senior management team regarding progress and roadblocks.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of B2B sales experience- Experience building customer relationships- 2+ years of selling cost-per-click advertising (search engine marketing) experiencePREFERRED QUALIFICATIONS- Experience building, executing and scaling cross-functional programs or advertising campaigns from concept to completion- Experience using data and metrics to measure impact and determine improvements

Business Consultant - Sales Strategy & Intelligence

General Mills, Powai, Mumbai, Any

Position Title Business Consultant Function/Group Sales Strategy & Intelligence Location Mumbai, India Shift Timing 11:00 AM to 8:00 PM Role Reports to Capabilities Lead Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we have been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate. us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC), Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI), Global Shared Services (GSS), Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview GIC Sales Strategy & Intelligence team partners with our global General Mills sales teams in providing them with analytical horsepower and enable business continuity so they can focus on core activities - Selling, driving distribution gains and optimizing merchandising plans to deliver sales volume targets. We enable customer, pricing & promotion strategies across the global markets through our focused capabilities of Sales Execution, Trade & Strategic Revenue Management and Category Management. Teams within function are aligned to the above focused capabilities for each of our markets and each team member specializes in domains of Advanced Analytics, Visual Insights & Planogramming. We are a family of Data analysts, Business analysts and Business Consultants with diverse opinions, cultures and passions and are united by our desire to serve the world by making food people love. We apply the principles of analytics to everything we do, constantly experimenting to discover new ways to add value to our stakeholders, customers and team members. Link Purpose of the role The GIC Sales Canada Capabilities team is looking for someone with a learning mindset who is passionate about Revenue Management/Pricing and energized by working at the intersection of Sales, Finance, Data and Analytics, Brand, CMI and Capabilities. You will be hands on, action oriented, and accountable as we continue to build a best-in-class Global Revenue Management capability that helps drive the performance of General Mills now and into the future.In this role, you will support the Market Strategy & Revenue Management team within the Canada business by providing them with SRM support. You will be providing analytic rigor across all 5 levers of SRM (Price, Trade, Price Pack Architecture, Mix, and Terms) to drive top line and/or bottom-line results for GMCC.Strong candidates for this role will demonstrate exceptional prioritization and communication skills (written & verbal), analytic acumen (analysis and measurement) as well as experience/passion for learning and development.The team member will build a seamless rapport with the point of contact overseas, address and initiate business requests, establish solutions through sophisticated reporting/ tool building and superior presentations/visuals; the work completed will be sent with an actionable analysis that showcases depth & breadth of business acumen.The team member must have a strong grasp of alternatives and use their thought leadership to make calculated decisions to influence how projects and capabilities shape up - this includes leveraging well-conceived proof of concepts. KEY ACCOUNTABILITIES Advance SRM Analytics & Capabilities Conduct analysis, and provide insights, leveraging existing and new tools to surface insights, draw conclusions, make recommendations, and influence business partners to consensus and action. Leverage and embed SRM Tools, when available Provide support and/or act as subject matter expertise on all 5 levers of SRM: Price, Trade, Price Pack Architecture, Mix, and Terms Collaborate across boundaries to learn and implement best-in-class SRM techniques, pre-existing solutions, tools, platforms etc. Identify opportunities to utilize in-house forecasting models to support market initiatives, analyze options, measure, and track results Accelerate engagement with the business by building a brand for self/process and displaying strong stakeholder management skills Comprehend the business strategy, fluidly connect the dots between various performance indices and find synergies in process and lead execution Partner with business/ SRM experts to eliminate market knowledge gaps & drive success through cross-team collaboration Champion SRM via outstanding support; becoming a valued counsel to the business Stakeholder Management Demonstrate effective stakeholder management to deliver high level of customer satisfaction via tangible outputs. Agility towards stakeholder engagement and management in the event of Organization Change or Repurposed goals. Coherence in ideas and communication on project goals, planning, execution, risk management, iterations, and success metrics Dynamic and expedited generation of value - Identify business prospects to discover significant business worth, persuade various stakeholders to recognize the worth, and successfully get support. Aligning with Senior Leadership to drive the vision by working through multiple stakeholders, both internal and external Operational & Executional Excellence Maintain highest level of timeliness and accuracy in all service delivery. Effective stakeholder management to deliver high level of customer satisfaction. Enable standardization across different processes/markets within and across verticals. Contribute towards increasing the process/capability maturity (PEM & LDT model) 100% compliance to Business Continuity Plan (BCP) & Crisis Management readiness Continuous Improvement mindset to deliver Executional Excellence, and Project Management Drive and comply with CI mindset by identifying opportunities to automate, eliminate, standardize, outsource. Collaborate across boundaries in real time to learn and implement best-in-class techniques, pre-existing solutions, tools, platforms etc. Maintain a lens of continuous improvement for the projects, process & larger team - cross functional lens and overseas partnership included. Design trainings based on needs of the team around key concepts, skills and applications and drive execution Participate actively in organizational initiatives and represent the function MINIMUM QUALIFICATIONS Education - Full Time Bachelors from an accredited university (Mandatory). Well-developed communication and interpersonal skills. Attention to detail, ability to complete given tasks with accuracy Self-motivated and detail oriented with the ability to perform well in a fast-paced & changing environment Multitasking ability - learn and implement a host of tools/databases and software's/platforms Design, execute and market Proof of Concept. Strong Story telling skills with Selling & Influential Communication Intermediate/ High proficiency in Microsoft applications (Excel & PowerPoint) Basic/Intermediate with data manipulation and visualization packages (i.e. Tableau, Qlik, Alteryx, Spotfire, GCP, DataPrep) PREFERRED QUALIFICATIONS Preferred Majors: Business Management, Statistics, Marketing, Retail, Economics 4-7 years of relevant Business Reporting, Analytics & Visualization experience in CPG (or related) industry. Experience with market data analysis tools is required (experience working with ACNielsen and IRI preferred.) Expertise in General Mills USRO Trade planning cycle & concepts Expertise in POS & Shipment data, recognizing patterns for GMI categories and/or customers. Familiarity with syndicated data sets (Nielsen/IRI/SPINS), Financial data, trade system data 4-5 yrs of Experience partnering with teams to create visualizations & models (Tableau, financial, econometrics, machine learning) Experience working with loyalty data like shopper card and/or household panel Align with Company Values - Do the right thing all the time; Play to win; Grow and Inspire; Win as a team; Act boldly move quickly Salary: . Date posted: 04/15/2024 01:18 PM

Specialist I - Customer Service - Mumbai

JPMorgan Chase, Mumbai, Any

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM

Tandem Applications Support

JPMorgan Chase, Mumbai, Any

Job Description Working in Card Authorizations Application Support means you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. In this role , you will oversee application deployments, application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You will ensure that the production changes are made keeping best practices, lifecycle methodology and overall risk top of mind. While learning to fix application and data issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you will have the opportunity to develop professionally -and to grow your career in any direction you choose.Responsibilities Oversee and execute the delivery of Tandem Authorizations applications changes; including root cause analysis, troubleshooting, maintaining, escalations and resolutions. Document, track, and research Tandem Authorizations technology reported issues. Research and resolve issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups and other departments. Provide accurate problem identification, ticket documentation and customer/vendor dialogue. Provide activity, progress and status reports to management and keeps management posted of any critical issues. Weekend support requirement and will involve support on Sat / Sun as part of shift-based coverage. Ensure that production changes are aligned to best practices, lifecycle methodology and sound risk management. Qualifications and Experience BS/BA degree or equivalent experience. Minimum 4 years of Application Support experience Hands-on experience working on TANDEM or HPE NonStop platform (e.g., Guardian and OSS environment) Experience with Monitoring Tools such as Splunk, Netcool, Control M, Dynatrace, Prognosis Working knowledge in one or more programming languages (COBOL, C++, TAL, TACL) Experience in internet protocol and behaviors preferred. Experience in a large-scale, high availability, fast paced, distributed environment. Experience with Tandem batch processing, including submitting jobs and validating data. Analytical mindset to drive identification of patterns/trends which would predict problematic situations. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal. Effective communication skills (verbal and written), with prior experience leading large conference calls. Ability to work independently as a self-starter and thrive in fast dynamic environment. About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:26 PM

Consultant - SC Advanced Analytics, Digital Mfg & OU Analytics

General Mills, Powai, Mumbai, Any

Position Title Consultant - Digital Mfg Analytics Function/Group Corporate Location Mumbai, India Shift Timing 1:30 PM to 10:30 PM IST Role Reports to Manager - SC Advanced Analytics Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. Link Purpose of the role Supply chain analytics group is responsible for delivering the solutions and developing the capabilities which enables better decision-making in supply chain. This team works closely with all supply chain functions (i.e. plan, source, make, deliver and customer service teams), business units and other cross functional partners for developing solutions to drive business value. This team also drives step-change innovation and improvements in business practices by delivering actionable insights through advanced analytics and supply chain expertise.This role is in the Digital Manufacturing analytics team that supports the Manufacturing and Engineering teams by developing advanced analytics solutions to identify and analyze opportunities corresponding to manufacturing performance, HMM, human safety and food safety. The primary responsibilities of this job are to develop innovative solutions by leveraging analytics techniques like descriptive, diagnostic, predictive and prescriptive modeling, statistical analysis and operations research techniques. This is an individual contributor role that includes project lead responsibilities, stakeholder management, project management, coaching and mentoring the analysts in the team.The individual needs to have a strong problem solving mindset. The kinds of problem statements that we get in this role need strong analytical knowledge, understanding the various manufacturing and plant floor problems and developing sustainable solutions for the same. Choosing the right technique for the right problem is critically important. The solution base may range from descriptive, diagnostic, predictive & prescriptive analytics. Hence, and indepth understanding of various analytics methods is necessary and along with an end to end solutioning mindset. KEY ACCOUNTABILITIES Requirement Gathering and Project Management (20% of Time) • Understand the business problem • Project charter- Business context, Scope, Outcome & success criteria • Identify area of the analysis - Data Science or Operations research model , (using the right technique for the right project) • Understand data availability & analytical usage • Work with the scrum master to put together the team, project time lines and user stories Analytics Models design, development & Improve (40% of Time) • Ideating and Executing improvement ideas to drive efficiency & standardization • Historical data analysis • Descriptive/Diagnostic/Predictive/Prescriptive Model design • Effectively review and deploy results to stakeholders using effective visualizations. Working with other data analysts, data scientists and visualization analysts in the team to achieve the same • Perform automated testing on the models • Support bug fixes/enhancements on existing models Output (20% of Time) • Provide actionable insights to the stakeholders using the appropriate tools - effective presentations, visualizations. • Sustain the models by effectively using DevOps/MLOps and necessary documentation • Deployment and Sustained support for all the applications Training / Knowledge (20% of Time) • Mentor & train team members on data preparation, diagnostics, predictive analytics, R, Python and Manufacturing analytics • Process standardization and documentation • Working on Individual development plans MINIMUM QUALIFICATIONS Full Time graduation from an accredited university (Mandatory). 4 years of related experience Demonstrated high analytical mindset to lead and develop new analytical capabilities. Demonstrated high stakeholder engagement and ability to lead projects through collaborative efforts. High Problem-solving mindset Can work independently and take decisions without seeking help from Supervisor. Strong project management and organizational skills. Experience supporting and working with cross-functional teams in a dynamic environment. Analytics Experience - Descriptive, Diagnostic, Predictive and Prescriptive Programming Language - R, Python, Intermediate SQL Tools - Excel, Tableau/Power BI Understanding of Supply Chain/ Manufacturing Technical/Process Leadership Energizing & Develop People Learning Agility Problem Solving mindset PREFERRED QUALIFICATIONS Master's degree 5+ years of related experience Major Area of Study in any of the below Operations Research Masters in Analytics Mechanical/Industrial/Production Engg Statistics Experience working on DevOps/MLOps, Git & GCP. COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/18/2024 01:20 PM

Payments Global Client Service Manager

JPMorgan Chase, Mumbai, Any

Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM

Salesforce Customer Success Manager

Salesforce, Mumbai, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM