The Chief Administrative Office (CAO) Chief Data & Analytics Office (CDAO) is responsible for the overall data strategy, analytics, reporting, and governance across the firm's CAO functions. This function supports groups such as Global Supplier Services, Global Security, Global Real Estate, Amenity Services, Document & Business Solutions, and CAO Strategic Initiatives. Our team's mission is to help our organization manage its data assets and find the best solutions to surface insights from our data in an effort to drive business goals & initiatives, enhance analytics, and streamline reporting. In doing so, we look for improvements ranging from establishing quality data repositories to designing cutting edge analytic insights utilizing the latest data visualization and machine learning tools.The CAO - Data Governance Team is responsible for providing the resources, tools and support necessary to monitor, manage and prevent data risks across a global landscape, lead strategic and innovative data related projects that deliver business value, and foster a culture of data ownership throughout JPMC's Chief Administrative Office.As a Data Quality VP within the team, you will be expected to play a lead role in defining and executing on a CAO data quality strategy, roadmap and prioritization framework, which optimizes people, processes and technology to improve our overall data quality program maturity level and provide for a portfolio view into the health of our data . The ideal candidate should be self-driven and results-oriented with experience implementing large data quality and/or data governance programs and handling multiple, complex projects and priorities. Key Responsibilities Partner with CAO CDAO leadership team and senior stakeholders to support the expanding book of work for the CAO Data Governance program Define and maintain a data quality operating model, standards, rules, requirements, and processes that support CAO in ensuring our prioritized data is fit for purpose Partner with our stakeholders, business partners and technology teams to ensure successful rollout, implementation and adoption of Firmwide and/or CAO CDO defined, data quality standards and best practices Lead, maintain and improve upon CAO's existing data quality issue management program including communications and training for key process stakeholders Ensure alignment to evolving Firmwide CDAO Data Quality policies, standards, and best practices and incorporate requirements into the CAO CDAO data governance framework, augmenting as needed, for CAO business priorities Maintain alignment with the Firm's risk and controls framework, evaluating quality of data in support of critical business processes and compliance with global laws, rules, and regulatory requirements Establish communications and knowledge-sharing mechanisms, that support data stewardship and advance data literacy across the organization Partner with Technology to modernize CAO's data platform (CAO Data Lake) and lead development and implementation of a CAO Data Lake Playbook, defining our approach to data product lifecycle management, data risk management, data discoverability, data glossaries, data lineage, and data quality, etc. Ensure existing and emerging technologies/tools align with CDO data governance, data quality and/or CAO business requirements Develop and present data quality reporting/metrics/analysis to support CAO Data Governance Council meetings and priorities Qualifications Knowledge/Experience 13+ years of financial services industry experience in data governance, business controls, data/risk management or technology controls preferred 3+ years of hands-on experience in Data Quality space, must have implemented Data Quality frameworks & overall issue management around data quality Deep knowledge and experience of data quality capabilities - profiling, rules development, validation, outlier detection, monitoring, alerting & notification, stewardship workflow for data remediation, etc. Understand data ownership capability for applying quality control field to assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information Experience working on Cloud based Big data implementation platforms and projects (i.e. Data Lake). Strong understating of data quality, data catalog, governance, ETL, data management, and related topics Knowledge of control and risk management concepts with the ability to evaluate controls, create procedure and process flows in conjunction with business and control partners Knowledge around data modelling, data lineage and data architecture concepts Experience leading projects or processes across multiple teams/constituents Advanced analytic and problem-solving skills, including business process and root cause analysis, solution identification Creation of unique solutions with lens of automation, process and controls Tools/Methodologies Experience in data management tools (Atlan, Soda, Anamolo, Informatica) Agile/Scrum experience and associated tools (Confluence, Jira, Kanban) Microsoft desktop productivity tools (Excel, PowerPoint, Visio, Word, SharePoint, Teams) Lean/Six Sigma experience preferred Experience in business intelligence tools (Qlikview, Tableau) a plus Interpersonal Skills Strong communication skills (both written and verbal). Ability to communicate business and technical concepts to both expert and novice audiences, and to all levels of the organization Detail-oriented and ability to multi-task in a fast paced environment with frequently changing priorities and to meet deadlines under pressure Self-starter and independent worker with organization skills for complex projects Ability to influence executives or responsible parties in a working project team Drive communications, stakeholder engagement and resolution of complex issues Collaborative mindset and team player across diverse functions, locations and businesses Ability to adapt to fast paced and changing environment in a highly regulated industry About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/04/2024 10:29 PM

Business Analyst - Access management - Associate

JPMorgan Chase, Mumbai, Any

You are a strategic thinker passionate about driving solutions in "Business Analysis. You have found the right teamAs a Business Analyst in our " Access Management Group" , you will spend each day defining, refining and delivering set goals for our firmAs a Business Ops Analyst you will be responsible for leading a team of Production Analysts, delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to resolve access issues and will be responsible for complying with access control policies and standards.Job Responsibilities: Deliver quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution including the following: Lead a team of Production Analysts and provide coaching and development along with supporting strategic tool enhancements and decommissions. Execute strategic direction to improve the CCB access management delivery Serve as a liaison to the business and will be responsible for complying with access control policies and standards Collaborate and influence peer groups to manage risk and controls for the AMG production space Enhance processes and systems geared towards customer satisfaction, service levels etc. Establish scorecard metrics to evaluate the health and quality of assigned processes and overall team performanceRequired qualifications, capabilities and skills Bachelor's degree or equivalent experience with minimum 7 years of experience Leadership skills managing and developing a global team Strong understanding of business function access needs/controls, strategy and technology across the firm Demonstrated advanced troubleshooting and problem solving skills with a customer service focus Experience leading medium to large-scale initiatives and projects Demonstrated ability to influence people at a variety of levels, including executives both internally and externally Provides effective production support including accurate problem identification, ticket documentation, and customer dialogue Proactively identifies potential issues and implements preventative solutions to avoid impact Owns client issues ensuring appropriate parties are engaged for timely resolution Uses organizational, time management, and office automation skills to facilitate efficient job functionality Strong skills in MS Excel, Access, and PowerPointAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/05/2024 10:26 PM

Global FICC Transformation - Program/Project Manager - Vice President

JPMorgan Chase, Mumbai, Any

You are a strategic thinker passionate about driving solutions in "Project/ Program management". You have found the right teamAs a Project/Program Manager within our Digital & Platform Services Market Operations Transformation team, you will be tasked with defining, refining, and achieving the set objectives for our firm. Your responsibilities will include overseeing the delivery of Strategic End State Programs that aim to scale, reduce risk, and enhance the overall client experience. You will be leading governance routines, managing work streams and projects across Market Operations. This role necessitates collaboration with various internal teams and business leaders to deliver Target State Solutions that align with our strategy, cost optimization, regulatory reporting, and end state client experience.As a Project Manager for Markets Operations Cross-LOB Initiatives, you'll manage strategic and tactical projects, and provide analytical, reporting, communications, and change management support for Markets Operations senior management. Projects may include digitization/automation, operational efficiency, regulatory, control, business resiliency and/or people initiatives. Job Responsibilities: Lead, manage, and drive execution of key programs across multiple Markets Operations areas. Support the governance infrastructure and protocols of the program. Manage end-to-end delivery of projects/programs, partnering closely with teams across Operations, Technology, Sales & Trading, Data & Analytics, Legal & Compliance, Finance, Human Resources, and other corporate functions. This will include project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management. Conduct data collection, data analysis, and synthesis to develop recommendations for management or to inform management decisions. Leverage the latest digital tools and technologies to support development of scalable, leading-edge solutions. Provide reporting, analytical, communications and project support to senior Markets Operations management Design and documentation of organizational and operational processes to support program execution. Partner within the business and senior-level stakeholders to achieve stated goals. Lead problem solving and data driven decision making inclusive of process design, re-engineering, and target state modeling.Required qualifications, capabilities and skills Bachelor's degree required. Minimum10years project management / business analysis experience Markets or other related financial services experience is must; experience in an operations and knowledge of industry regulations Excellent written/verbal communication and presentations skills targeting various stakeholders and senior management. Intermediate/Advanced experience using Microsoft Office, including Excel, and PowerPoint Excellent analytical and logical thinking to understand and analyze complex business problems. Strong data analysis skills, including analysis of operational, process, and financial data. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills. End-to-end project management experience, including scoping, business case development, implementation, results measurement and change management. Ability to analyze and resolve project-related issues and follow through with set objectives. Experience with emerging technologies and the latest digital tools About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/05/2024 10:24 PM

Consumer Banking - Risk Architecture Data Analytics - Associate

JPMorgan Chase, Mumbai, Any

The Risk Data Architecure team is responsible for building data monitoring & controls primarily for Risk Decision Engines and Third party services within Consumer & Community Banking. In this team you will be responsible for building data monitoring & controls and expected to have a detailed understanding of system requirements, data quality and lineage controls. Additionally also be responsible for data monitoring and reporting and supporting post implementation validations during releases for any changes made to decision engines to ensure accuracy of decisioning and support root cause analysis in case of production issues or defects.A balance of initiative, leadership, influence and matrixed management skills are important success factors for this role. The right candidate will be comfortable working independently or as part of small project teams. S/he has strong analytical skills, is highly confident and possesses strong communication skills.This is a critical role and will require both technical and analytical skills and the ability to engage with stakeholders. Job Responsibilities: Include the use of querying tools, reports and analyses to mitigate risk resulting from changes made to our decision engines. Understanding of how data is created, transformed, and used within and across business processes and ability to analyze and interpret huge volumes of data from multiple source for reconciliation purpose. Work with Business/Stakeholders to gather the requirements, understand the business logic and define Data Quality rules/validation checks Leverage a variety of analytical, technical and statistical applications (SAS, SQL, Python) to describe, analyze, and validate trends in large complex data sets. Ability to synthesize / analyze diverse information, develops recommendations, and makes decision Identify and resolve concerns by assisting developers, project managers, technology leads, production support, business/underwriting, and Risk Strategy Stakeholders with inquiries. Research production tickets/defects - including monitoring, reporting, and resolution with appropriate stakeholders, including identification of process improvement opportunities and automation Build Detective Controls and data monitoring Reports to mitigate risk resulting from changes that impact Risk Decision Engines & Third party services Supporting Outlier analysis and ad-hoc risk based analysis i.e. descriptive metrics, trend analysis, customer profiling, performance reporting, data monitoring, Build lineage controls, seasonality etc. Process Automation - Be able to lead and deliver on automation of reporting process using tools like SQL, VBA Coding, Tableau, Cognos and Alteryx Required qualifications, capabilities, and skills Bachelor's/Master's degree in Engineering or Computer Science. 7+ years of experience in Data Analytics & Reporting. Working knowledge of BI / data visualization tools like Tableau, QlikView, Power BI, Alteryx, etc. on the Big Data ecosystem Strong SAS, SQL and python and/or other Oracle and/or Teradata database tools Strong database knowledge and analytical skills Excellent verbal and written communication skills and Capacity to work under time-sensitive business deadlines Experience with working in Agile framework and familiarity with data warehousing concepts and techniques. Preferred qualifications, capabilities, and skills Experience in analytical storytelling skills UNIX experience preferred Knowledge of Data Quality Management/Tools is preferred Experience in Banking / Digital Banking preferred About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.Salary: . Date posted: 04/08/2024 10:24 PM

Associate Data Management - Salesforce

JPMorgan Chase, Mumbai, Any

You are a strategic thinker passionate about driving solutions in "Customer Relationship Management". You have found the right teamAs "Customer Relationship Management professional " within our " Data Management Team" , you will spend each day defining, refining and delivering set goals for our firmYou will be working with a global team responsible to support our users of Salesforce based platform. With your knowledge of Data Management, Business Intelligence, analytical and technical skills, you will be able to implement Data Quality & Data Governance strategies that will improve & maintain the quality of our data & benefit the Asset Management business.Job Responsibilities Provide ongoing business support to the users of Asset Management Customer Relationship Management platform and undertake business process engineering initiatives - Apply critical thinking to troubleshoot issues, proactively identify and develop new ideas / innovations that will add value to the business and team Be the primary point of contact for sales users, business managers, etc. to execute user requests in line with expectations and provide clear, well-reasoned inputs and thoughtful solutions/ recommendations to stakeholders Initiate forums as required and actively participate in meetings with stakeholders e.g. Client Service, Sales, Technology, etc. by providing meaningful insights, driving decisions and clear next steps Oversee conceptual, logical and physical data models that conform to standards and conventions to create and enforce policies with regards to data acquisition, rationalization, maintenance and modifications for internal and external data sources Establish and communicate Master Data Management best practices including people, processes, and technology. Plan, exercise oversight, and control over management and use of data and data-related sources/applications (like CRM system, Salesforce and other client data applications) Engage and drive new product development or continuous product improvement. Lead engagement with global stakeholders and proactively initiate collaboration with local and global partners Ability to interpret system / business requirements and prepare specification and design document and execute ongoing release management to continuously enhance the solution; act as a link between the business stakeholders and Technology / vendor during the design, build, test and implementation phasesRequired qualifications, capabilities and skills Experience working with an industry recognized Customer Relationship Management platform- Salesforce.com Relevant industry experience and knowledge of sales process, MBA (Finance)/Engineering i. Strong academic background with established analytical, programming and technical skills (Certifications in Customer Relationship Management , Data Management & Business Intelligence domain ) Experience with databases and data analysis software - proficiency with SQL/Python/BO/Alteryx Preferred qualifications, capabilities and skills Understanding of Asset Management business (Investment Management, Mutual Funds, Managed Accounts, and/or Separate Accounts) preferable Ability to delve into details with a view to proactively solve issues, develop new ideas and add value to existing functions Strong project management/coordination skills Ability to analyze large data sets, summarize findings and recommend feasible solutions and explain complex ideas and methods to business partners is essentialAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.Salary: . Date posted: 04/12/2024 10:24 PM

Cash Asset Management - Vice President

JPMorgan Chase, Mumbai, Any

Global Cash Asset Management Vision Cash Asset Management are a firmwide utility that provides End- to-End Cash Management that enables treasury to effectively manage the firm's balance sheet. The global team delivers operational and strategic support to Treasury CIO. Including cash position projections, predictions, and post cash movement analysis on managed accounts. Automation and enhancement of the cash movement processes and remediation of the existing cash Nostro landscape, to improve account data quality, strengthen controls and address lost revenues, increased costs, and operational inefficiencies. Job responsibilities The Cash Asset Operational Lead will work with the Cash Asset Management Leadership Team and Service Owners, to achieve all associated organisational and workforce aligned objectives. in support of our key values, ensuring the right cash, is in the right place, at the right time, with maximum transparency. Lead the Operations Teams in offshore locations to meet expectations of all CAM service beneficiaries, in particular for client experience, risk and controls, resiliency, process improvements and standardisation of service offering Identify, monitor and manage through metrics that matter Provide accurate , appropriate and timely progress reporting, highlighting risks and issues Allocation and prioritisation of resources to ensure all services are equipped to meet the standards expected from our internal clients To set a diverse, inclusive, positive and sustainable culture Identify, assess, manage and report the performance of operational individuals Meet all financial objectives Visualisation of data to drive decision making, prioritisation and continuous improvement Build strong relationships with key partners (Settlement Operations, Finance Controllers, Product Controllers, Cash Asset Class Controllers) Participate in location initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes and working practices Involvement and ownership of key global strategic initiatives Required qualification, skills and capabilities: Experience in Cash Management, Treasury, Finance or Accounting Experience of Business Intelligence capability such as Tableau/Alteryx/Qlikview etc. Leadership, development and performance management of a team, as part of a broader global organisation Takes responsibility and ownership for issues and follows through to resolution with timely and relevant communications Promotes an inclusive work environment, respects individuals at every level and leverages an agile and flexible style Excellent prioritisation, planning, organisational and time management skills, with the ability to handle multiple priorities and to act with own initiative Strong interpersonal skills, confident in both verbal and written communication at all levels, Influencing action and change Demonstrated communication and diplomacy skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes Analytical mindset with ability to perform meaningful analysis, understand and explain underlying drivers (i.e., tell the story behind the numbers) Strong data centric and problem-solving mindset Change management - challenge the status quo and be disciplined in implementing project plans Desire to receive feedback and continuously improve, demonstrating a growth mindset About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/17/2024 10:30 PM

Specialist I - Customer Service - Mumbai

JPMorgan Chase, Mumbai, Any

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM

Tandem Applications Support

JPMorgan Chase, Mumbai, Any

Job Description Working in Card Authorizations Application Support means you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. In this role , you will oversee application deployments, application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You will ensure that the production changes are made keeping best practices, lifecycle methodology and overall risk top of mind. While learning to fix application and data issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you will have the opportunity to develop professionally -and to grow your career in any direction you choose.Responsibilities Oversee and execute the delivery of Tandem Authorizations applications changes; including root cause analysis, troubleshooting, maintaining, escalations and resolutions. Document, track, and research Tandem Authorizations technology reported issues. Research and resolve issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups and other departments. Provide accurate problem identification, ticket documentation and customer/vendor dialogue. Provide activity, progress and status reports to management and keeps management posted of any critical issues. Weekend support requirement and will involve support on Sat / Sun as part of shift-based coverage. Ensure that production changes are aligned to best practices, lifecycle methodology and sound risk management. Qualifications and Experience BS/BA degree or equivalent experience. Minimum 4 years of Application Support experience Hands-on experience working on TANDEM or HPE NonStop platform (e.g., Guardian and OSS environment) Experience with Monitoring Tools such as Splunk, Netcool, Control M, Dynatrace, Prognosis Working knowledge in one or more programming languages (COBOL, C++, TAL, TACL) Experience in internet protocol and behaviors preferred. Experience in a large-scale, high availability, fast paced, distributed environment. Experience with Tandem batch processing, including submitting jobs and validating data. Analytical mindset to drive identification of patterns/trends which would predict problematic situations. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal. Effective communication skills (verbal and written), with prior experience leading large conference calls. Ability to work independently as a self-starter and thrive in fast dynamic environment. About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:26 PM

Data Quality - Associate

JPMorgan Chase, Mumbai, Any

The Human Resources & Data Analytics(HRDA) is a centralized global team responsible for all aspects of data strategy, governance, reporting and analytics for workforce data. We have a vision to help make individuals, teams, and businesses at JPMC among the most engaged and productive in the world. Our mission is to create workforce insights that allow leaders to make evidence-based people decisions that help drive measurable business outcomes. The HRDA team serves the critical role of supporting all facets of the data program implementation, including Data Quality, Data Privacy, Data Security and Data Governance.The Associate will be responsible for managing our Data Quality program. This position requires a strategic thinker with a keen eye for detail and a commitment to maintaining the highest data standards.Key Respo9nsibilities: Manage overall Data Quality program within Human Resources, ensuring compliance with JPMC Firmwide standards and requirements Summarize and communicate DQ program status to business and technical partners by facilitating partner meetings to review issue status, root cause, solution recommendations, impact for prioritization, blockers and escalation Develop and implement strategies for proactive data quality management, identifying opportunities for improvement and preventing data issues. Oversee end-to-end data quality issue management including Build and support data monitoring processes to identify data problems Analyze data problems to triage, assess impact and determine root cause Track data quality issue lifecycle and collaborate with appropriate business and technical teams to implement tactical data fixes and long-term strategic issue resolution Maintain issue and monitoring scripts inventory, to ensure appropriate prioritization and timely delivery Oversee the creation and maintenance of data quality dashboards and reports, providing insights and transparency into data quality metrics and trends. Lead the Data Quality communication program, ensuring all stakeholders are informed about data quality policies, standards, and issues. Manage a team, providing guidance, support, and development opportunities to team members.Required skills and capabilities: Bachelor's Degree in Information Technology, Data Science, Business Administration, or a related field or equivalent experience. Advanced technical degree or MBA a plus, but not required Minimum of 5 years of experience in data quality, data governance, or a related field, with at least 2 years in a team leadership role Strong understanding of data quality principles, methodologies, and tools. Advanced analytic and problem-solving skills, including business process and root cause analysis, solution identification, and interpret various input, build requirements, and partner to solve business problems Advanced knowledge of query writing and execution using SQL ; Experience with Big Data tools, such as Python, Spark, etc. a plus Experience with reporting platform products like Alteryx, Tableau, and Business Objects Intermediate to Advanced knowledge of Microsoft desktop productivity tools (Excel, PowerPoint, Visio, Word, SharePoint)Preferred skills and capabilities: Knowledge of HR systems and processes is a plus Demonstrated ability to lead and manage a team effectively, fostering a collaborative and results-driven environment Experience defining and managing business process or data controls from an Operations, Tech, or Risk point of view. Strong communication skills (both written and verbal). Ability to communicate business and technical concepts to both expert and novice audiences, and to all levels of the organization Negotiation skills to meet customer needs while balancing workload and priorities Global stakeholder management experience, with the ability to engage and influence stakeholders at all levels. Team player and collaborative mindsetAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.Salary: . Date posted: 04/18/2024 10:23 PM

Business Systems Analysis - Associate

JPMorgan Chase, Mumbai, Any

This role requires extensive interaction with business stakeholders, Project Managers and Business analyst. The candidate has to possess strong problem solving and reasoning skills as the business problem sometime is not clear or very straight forward. In-depth understanding of banking product is good to have. The role will offer you an opportunity to dig deeper and enhance your banking product understanding and knowledge about day to day working knowledge of sub-products of the same like Regulatory Operations, KYC Operations, CBO organization etc.Job Responsibilities:Become Subject Matter Expert on data used in Monitoring reports in order to help guide developers, when requiredAssist in writing use cases for program testingAssist in root cause analysis for issues identified in testing and vettingRespond to data questions from our business partners. This will involve reading SQL, SAS code and Alteryx to get data that is being requestedGather and document requirements for new reportsManage the Evergreen Process to ensure our reports stay currentRecommend solutions for solving complex business challengesContinually challenge yourself to expand and strengthen your skillsEffectively communicate with BA and Developers on the issues identifiedAbility to work under deadlinesDevelop test plan, code validation procedures, job aids, tools and approaches and effective communication of defectsPerform code to business requirement validationWrite queries and run frequencies to validate population and output filesEnsure correct formatting and logic of all output files Required qualification, capabilities and skills :Minimum of a Bachelor's degree or equivalent in business or Master's degree in any of the Quantitative disciplines is preferred.Understanding on banking product.Can identify problems effectively, systematically frames the problem, then leverage tools to identify multiple potential solutions and select the most feasible solutionExcellent communication and presentation skills to different audience levelsMust be able to quickly and objectively analyze and evaluate issues and form decisionsStrong attention to detail and ability to raise questions and seek clarification as requiredSelf-motivated team player. Must possess the ability to research and resolve issues independently while working across teams to acquire needed informationPrior business requirements, procedures and documentation experience preferredPrior Quality Assurance and User Acceptance Testing experience preferred, Agile experience preferredBanking domain expertiseAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/19/2024 10:26 PM