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Customer Relationship Management Consultant Salary in Mumbai - PayScale

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Data Analytics - Project Management - Associate
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Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Data Analysis team to partner with the Business. As a Data Analytics - Project Management - Associate within the Markets Operations Transformation team, you will be working on strategic transformation and data analytics projects. You will have the opportunity to understand all phases of the project life cycle across the Markets business E2E stack. This role provides an opportunity to work in large scale transformation programs with exposure to multiple products and business lines. You will be analyzing large data sets and implementing end-to-end data analytics processes to generate actionable insights supporting the large-scale transformation programs.Job Responsibilities: Analyze large data sets and implement end-to-end data analytics process (data sourcing, transformation, patterning etc.) to generate actionable insights supporting the large-scale transformation programsPerform data-driven business analysis for increasing STP, eliminating fails/exceptions and enhancing controls for the business (across trade life cycle)Communicate clearly and effectively on both technical and business levelDevelop and maintain best practices and standards for data management, analysis, and visualizationIdentify improvement opportunities and propose solutions both strategic and tactical based on analysis backed by dataMaintain and build excellent relationships across Market Operations Transformation & other stakeholders (operations, technology, product teams, reporting etcRequired qualifications, skills and capabilities:Bachelor's degree (technology) with minimum 4 years of techno-functional experience Expert knowledge of Alteryx and intermediate knowledge of tableau, SQL, Excel, PowerPoint, and WordHaving knowledge of Broadridge (IMPACT) application is a significant positive for this role Strong Data Analytics skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyEffective problem solving skills with ability to translate data into clear actionable insights using compelling data story-telling & visualizationsKnowledge of Markets (Fixed Income, Foreign exchange, Derivatives, Equities) business and familiarity with Investment banking and related business functionsAbility to support & adapt within a changing environment (matrix and global cross functional team structure)Possesses owner mindset with a proactive approach and strong interpersonal & influencing skillsPreferred qualifications, skills and capabilities:MBA preferredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 03/28/2024 10:21 PM
Business Development Associate
, mumbai, IN
Excellent Opportunity for a high:energy driven Business Development Manager who is focused on building strategic relationships with clients thereby closing on every dealWe are looking for a high:energy driven BDM who is focused on building strategic relationships with clients.A process oriented professional with astute attention to defined budgetsAbility to follow best market research practiceOrganization, Content understanding, attention to detail, and a proficiency in our programs and services are critical to success in this role.As a BDM you will be responsible for territory development, generating new business opportunities, and increasing our brand's position in the market.Identify and develop new acquisition sales opportunities within assigned territory through networking and cold calling effortsDefine prospects, schedule appointments, and close salesNavigate multiple steps in the sales process with multiple decision:makers demonstrating the ability to influence high:level decision makersMaintain proficiency in products and services and appropriately position our solutions against the competitionAccurately assess and analyse customer needs and identify appropriate solutionsPrepare and deliver strategic sales presentationsCreate a strategic business development plan that outlines the level of activities needed to meet territory objectivesFunctional Skills Required ::Excellent verbal, written, and presentation skillsProficient in MS OfficeStrong business acumen with the ability to manage bottom line profitabilityKnowledge of products, pricing, competition, and sales objectivesAbility to succeed in a competitive selling environmentAttitudinal Skills Required ::Self:motivatedProactiveTime ManagementExcellent time management and organization skills
Client Service - Payments - Associate
JPMorgan Chase, Mumbai, Any
Job summary:Join JPMorgan Chase's APAC Solution Center, a first-line client service team providing top-tier service to our Treasury Services corporate and financial institution clients. We're seeking an experienced professional with a minimum of 6 years in the Client Service Manager portfolio to join our Payments team.As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.Job responsibilities: Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients Handle day-to-day client inquiries and requests relating to their accounts and transactions Take ownership in pending cases by following up closely and providing proactive updates to clients Ensure risk/compliance guidelines are followed at all times while meeting client needs; Identify and escalate issues in a timely manner Perform maintenance requests e.g., signature updates, call-back list updates, SA updates, etc. Coordinate/Follow-up with internal partners Gather and compile information e.g., interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.Required qualifications, capabilities, and skills: Client Satisfaction Resolve phone and written inquiries from clients and internal partners Log, track all incoming work into call tracking system within 24 hours Ensure first call resolution Provide client updates on unresolved cases Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally. Client IntimacyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:24 PM
Senior Business Development Manager - Amazon Ads, Amazon Advertising
Amazon, Mumbai, MH, IN
DESCRIPTIONAmazon Ads operates at the intersection of Advertising and e-Commerce and offers advertisers a rich array of innovative advertising solutions both on and off Amazon. These solutions help businesses build brand awareness, increase product sales, and more. As a recognized and experienced expert in this fast-growing business, you will take responsibility for a portfolio of leading FMCG companies as a digital & Ecom marketing consultant. You will advise your customers from the initial contact to the long-term development of a partnership. In doing so, you will act on the same level as senior decisionmakers on the customer side and define holistic marketing strategies, leveraging all of Amazon’s innovative advertising solutions. Our goal is to establish and expand long-term business relations, and drive sustainable success for our advertiser customers. To achieve that, you will completely own the advertising revenue of your portfolio and lead the engagement with your customers, supported by a cross-functional team of account managers, program managers and designers. By managing your sales pipeline independently, gaining a deep understanding of the needs of your brands and the ecosystem, and developing convincing solutions you will ensure the achievement of your short and long-term objectives. If you are excited to work in the fast-paced and rapidly evolving digital & e-commerce marketing space, have a consultative selling style and yield from the FMCG/marketing/media/consulting world, please applyKey job responsibilities• Serve as a key member of the Amazon Ads business development team, helping to drive overall Amazon Ads sales strategy and business growth. • Establish and build strong, profitable, long-term relationships with key advertisers at all levels.• Analyze data, trends, performance and leverage your understanding of marketing and Amazon's ad solutions to create and sell holistic marketing strategies for brands by working with senior decision-makers on the customer side.• Act as the advertisers’ advocate to evangelize for their success working with Amazon India Ads partner teams across product, account management, program management, and global technology teams to drive advertiser success with Amazon Ads.• Build scale into the business development function by collaborating with multiple external and internal stakeholders to develop joint annual media plans and unlock new opportunities and use cases with key clients.• Prepare and give business reviews to the Amazon Ads senior management team regarding progress and roadblocks.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of B2B sales experience- Experience building customer relationships- 2+ years of selling cost-per-click advertising (search engine marketing) experiencePREFERRED QUALIFICATIONS- Experience building, executing and scaling cross-functional programs or advertising campaigns from concept to completion- Experience using data and metrics to measure impact and determine improvements
Ad Sales Manager – Growth Brands, Amazon Advertising, Advertising
Amazon, Mumbai, MH, IN
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Associate Data Management - Salesforce
JPMorgan Chase, Mumbai, Any
You are a strategic thinker passionate about driving solutions in "Customer Relationship Management". You have found the right teamAs "Customer Relationship Management professional " within our " Data Management Team" , you will spend each day defining, refining and delivering set goals for our firmYou will be working with a global team responsible to support our users of Salesforce based platform. With your knowledge of Data Management, Business Intelligence, analytical and technical skills, you will be able to implement Data Quality & Data Governance strategies that will improve & maintain the quality of our data & benefit the Asset Management business.Job Responsibilities Provide ongoing business support to the users of Asset Management Customer Relationship Management platform and undertake business process engineering initiatives - Apply critical thinking to troubleshoot issues, proactively identify and develop new ideas / innovations that will add value to the business and team Be the primary point of contact for sales users, business managers, etc. to execute user requests in line with expectations and provide clear, well-reasoned inputs and thoughtful solutions/ recommendations to stakeholders Initiate forums as required and actively participate in meetings with stakeholders e.g. Client Service, Sales, Technology, etc. by providing meaningful insights, driving decisions and clear next steps Oversee conceptual, logical and physical data models that conform to standards and conventions to create and enforce policies with regards to data acquisition, rationalization, maintenance and modifications for internal and external data sources Establish and communicate Master Data Management best practices including people, processes, and technology. Plan, exercise oversight, and control over management and use of data and data-related sources/applications (like CRM system, Salesforce and other client data applications) Engage and drive new product development or continuous product improvement. Lead engagement with global stakeholders and proactively initiate collaboration with local and global partners Ability to interpret system / business requirements and prepare specification and design document and execute ongoing release management to continuously enhance the solution; act as a link between the business stakeholders and Technology / vendor during the design, build, test and implementation phasesRequired qualifications, capabilities and skills Experience working with an industry recognized Customer Relationship Management platform- Salesforce.com Relevant industry experience and knowledge of sales process, MBA (Finance)/Engineering i. Strong academic background with established analytical, programming and technical skills (Certifications in Customer Relationship Management , Data Management & Business Intelligence domain ) Experience with databases and data analysis software - proficiency with SQL/Python/BO/Alteryx Preferred qualifications, capabilities and skills Understanding of Asset Management business (Investment Management, Mutual Funds, Managed Accounts, and/or Separate Accounts) preferable Ability to delve into details with a view to proactively solve issues, develop new ideas and add value to existing functions Strong project management/coordination skills Ability to analyze large data sets, summarize findings and recommend feasible solutions and explain complex ideas and methods to business partners is essentialAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/12/2024 10:24 PM
Payments Global Client Service Manager
JPMorgan Chase, Mumbai, Any
Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM
Salesforce Customer Success Manager
Salesforce, Mumbai, Any
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SAP PPDS : Specialist / Sr. Specialist
, mumbai, IN
Relocation Assistance Offered Within Country155261 : Mumbai, Maharashtra, IndiaWho We AreColgate:Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global teamThe Experience:In today's dynamic technology environment, it is an exciting time to be a part of the information technology team at Colgate. Our highly technical and innovative team is dedicated to driving growth for Colgate Palmolive in this constantly evolving landscape.What role will you play as a member of Colgates Information Technology team?The candidate is responsible for business facing support and development for various applications in the Supply Chain Planning Applications (PP and PPDS). The role requires the person to act as an expert for the global business processes within the function, lead the execution of different projects activities and ensure the smooth execution of critical business processes.The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.Ability to understand the requirements related to business problems and transform that into a solution design.Who are you...You are a Business Analyst::Understands and applies Information Technology standards to daily support and project implementation activities:Applying conceptual knowledge of business processes and technology to solve complex business processes and procedural problems.:Manage and/or perform the design, testing and applications of SAP and Non SAP systems configuration in line with agreed timeframes, business requirements and global standards.:Document detailed specifications of configuration design, test and training programs:Maintain Production Systems reliability through correct utilization of GIT standard support and Governance processes:Support day to day business requirements according to Global SLA, respond to emergencies (24X7), sometimes working in shifts.:Deliver solutions to solve business requirements considering priorities and resources available:Partner with internal Information Technology Organizations such as Global Applications and Americas, Regional Shared Service Organizations, Risk Management as well Business Shared Service Organization and Business functions.:Build and maintain positive relationships with GIT Peers, Business partners, customers and external resources:Participate or Lead and coordinate Project Implementation across the divisions:Collaborate with other GIT and external partners to deliver business requirements:Ensure the proper use of Information Technology project management GIT 5 project management methodology to comply with Information Technology governance practices.You are a collaborator::Collaborate with business and functional teams, develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of projectWhat you'll need...(Required):A proven tra
Contracts Manager
, mumbai, mumbai city, IN
Requisition ID:274382:Relocation Authorized:National/International : Single:Telework Type:Full:Time Office/Project:Work Location:MumbaiCompany Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure; Nuclear, Security and Environmental; Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations. Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Project Overview:Bechtel is seeking to work with a major Indian corporation to provide Project Management Consultant (PMC) Services and Engineering Procurement and Construction Management (EPCM) Services for offsites and utilities (OSBL) for a multi:billion:dollar upgrade / expansion of their existing petrochemical facilities in India. The PMC Services will be led out of India with personnel deployed in Mumbai region, the project sites in India, as well as several key contractor locations across India. The EPCM Services for OSBL will be led out of Bechtel's India offices. Both scopes are substantial with multi:million job:hours estimated across both scopes.Summary:Manages the contracts function for a project from inception through completion. Functional scope includes development of the project contracts strategy, administration of the prime contract between Bechtel and its Customer, (sub)contract formation, (sub)contract administration, and claims. Manages Contracts staff assigned to the project.Job Dimensions::Supervision Received:Reports directly to the Project Manager:Receives technical and functional guidance from the responsible Manager of Contracts:Supervision Exercised:Provides operational direction, technical and functional guidance to the project contracts and claims personnel and other personnel in the performance of contracts or claims tasks as found with Project Management, Construction and Procurement.:Contacts:Maintains contact with other Contracts Management personnel and Functional Managers:Legal and Risk Management to obtain and provide information regarding contract issues:Customer representatives and contracts staff and contracting company managersEssential Job Duties::Develop the contract strategy for the project based on applicable laws and Bechtel's license(s) in the executing location(s), Customer requirements, and the overall project execution strategy considering project risk, pricing, scope, and schedule. Use the contract strategy to prepare and implement the project contract execution plan.:Provide support and guidance to the Pro