We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.This is a junior experienced role that, under broad direction, focuses on project based work related to reservoir characterization, well engineering, reservoir management and project management. Incumbent has solid knowledge and understanding of applicable science and technology through formal education and applicable work experience. Possesses general awareness of existing and emerging technology within industry focus areas. Continues to develop project management skills and is capable of delivering parts of a project while seeking input/feedback from applicable team members for quality control purposes. Individual contributor who is responsible for working with various project teams but also will manage various parts of projects to completion and makes determination on whether to leverage additional resources as needed. Effectively plans and manages own workload to meet desired timelines, deliverables and service level targets. Has some customer contact and involvement in business development activities. Completion of an undergraduate degree in a STEM (Science, Technology, Engineering and Math) discipline and 4 years of related experience required.Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.LocationSanta Janabai Road,Mumbai,Maharashtra,400057, IndiaJob DetailsRequisition Number: Experience Level:Experienced HireJob Family:Engineering/Science/TechnologyProduct Service Line:Halliburton ConsultingFull Time / Part Time:Full TimeAdditional Locations for this position:Compensation InformationCompensation is competitive and commensurate with experience.

Client Service - Payments - Associate

JPMorgan Chase, Mumbai, Any

Job summary:Join JPMorgan Chase's APAC Solution Center, a first-line client service team providing top-tier service to our Treasury Services corporate and financial institution clients. We're seeking an experienced professional with a minimum of 6 years in the Client Service Manager portfolio to join our Payments team.As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.Job responsibilities: Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients Handle day-to-day client inquiries and requests relating to their accounts and transactions Take ownership in pending cases by following up closely and providing proactive updates to clients Ensure risk/compliance guidelines are followed at all times while meeting client needs; Identify and escalate issues in a timely manner Perform maintenance requests e.g., signature updates, call-back list updates, SA updates, etc. Coordinate/Follow-up with internal partners Gather and compile information e.g., interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.Required qualifications, capabilities, and skills: Client Satisfaction Resolve phone and written inquiries from clients and internal partners Log, track all incoming work into call tracking system within 24 hours Ensure first call resolution Provide client updates on unresolved cases Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally. Client IntimacyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:24 PM

SAP ABAP : Specialist / Sr. Specialist

, mumbai, IN

Relocation Assistance Offered Within Country157189 : Mumbai, Maharashtra, IndiaWho We AreColgate:Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global teamThe ExperienceIn today's dynamic technology environment, it is an exciting time to be a part of the information technology team at Colgate. Our highly technical and innovative team is dedicated to driving growth for Colgate Palmolive in this constantly evolving landscape. What role will you play as a member of the Colgate's Information Technology team? Design, develop and test to create quality solutions on time and within budget. To collaborate with business teams / functional teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies. Ability to understand the requirements related to business problems and transform that into a solution design.Who are you...You are a developer ::Understand and apply Information Technology standards to daily support and project implementation activities:Applying conceptual knowledge of business processes and technology to solve highly complex business processes and procedural problems:Manage and/or perform the design, build and testing of business applications and its architecture in line with agreed time frames, business requirements and global standards:Maintain production systems reliability through correct utilization of IT standards and governance processes:Review program codes and suggest correction in case of any errorsYou connect the dots ::Support day to day business requirements according to global SLA:Ensure the proper use of information technology project management methodology to comply with governance practicesYou are a collaborator ::Collaborate with business / functional team, develop detailed plans and accurate estimates for completion of build, system testing and implementation of project:Mentor and coach junior developer resourcesYou are an innovator ::Conduct performance tuning to improve system performance over multiple business processes:Stay updated with the latest technological advancement. Adapt to these changes by self:training and research work and evaluate how / where it can add value to the businessWhat you'll need...(Required):Engineering Graduate with 5+ years of experience:Data Dictionary:Reports : ALV and Classical:Module Pool Programming:Forms : SAP Scripts, Smart:forms, Adobe forms:LSMW, BDC, BAPI, BADI, IDOCS, RFCs:Enhancements framework, User Exits, Customer Exits:ABAP : Classes and methods:Experience in WD4A, FPM, Workflow:Experience in developing SAPUI5 applications, Odata services:Knowledge on SAP HANA Development:Good SAP technical architecture knowledge:Strong oral and written communication skills:Ability to identify, analyze, and resolve problems logically:Ability to troubleshoot and identify root cause:Should be flexible and adaptable to ne

Sr. Engagement Manager, Professional Services India

Amazon, Mumbai, Any

BASIC QUALIFICATIONS•Extensive hands on experience delivering enterprise-level IT consulting projects in the FSI space using Agile, Waterfall and Hybrid methodologies•Extensive working experience on Agile and Project Management delivery best practices, frameworks, methodologies and toolsets (e.g. Miro, Jira, Asana)•Presented to C-level executives as well as to technical subject matter expertsDESCRIPTIONAs a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines. Key job responsibilitiesYou will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrxed team to plan, organise and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected. You will also provide where required: • Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.• Training - coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.• Partnering - Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.• Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services. • Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .As part of your role, you will need to travel to customers' site(s) and/or internal events when required.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS•Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)•AWS / Cloud Experience and Certifications•Deep understanding of the FSI segments and challengesSalary: . Date posted: 03/29/2024 10:06 PM

Consultant - SC Advanced Analytics, Digital Mfg & OU Analytics

General Mills, Powai, Mumbai, Any

Position Title Consultant - Digital Mfg Analytics Function/Group Corporate Location Mumbai, India Shift Timing 1:30 PM to 10:30 PM IST Role Reports to Manager - SC Advanced Analytics Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. Link Purpose of the role Supply chain analytics group is responsible for delivering the solutions and developing the capabilities which enables better decision-making in supply chain. This team works closely with all supply chain functions (i.e. plan, source, make, deliver and customer service teams), business units and other cross functional partners for developing solutions to drive business value. This team also drives step-change innovation and improvements in business practices by delivering actionable insights through advanced analytics and supply chain expertise.This role is in the Digital Manufacturing analytics team that supports the Manufacturing and Engineering teams by developing advanced analytics solutions to identify and analyze opportunities corresponding to manufacturing performance, HMM, human safety and food safety. The primary responsibilities of this job are to develop innovative solutions by leveraging analytics techniques like descriptive, diagnostic, predictive and prescriptive modeling, statistical analysis and operations research techniques. This is an individual contributor role that includes project lead responsibilities, stakeholder management, project management, coaching and mentoring the analysts in the team.The individual needs to have a strong problem solving mindset. The kinds of problem statements that we get in this role need strong analytical knowledge, understanding the various manufacturing and plant floor problems and developing sustainable solutions for the same. Choosing the right technique for the right problem is critically important. The solution base may range from descriptive, diagnostic, predictive & prescriptive analytics. Hence, and indepth understanding of various analytics methods is necessary and along with an end to end solutioning mindset. KEY ACCOUNTABILITIES Requirement Gathering and Project Management (20% of Time) • Understand the business problem • Project charter- Business context, Scope, Outcome & success criteria • Identify area of the analysis - Data Science or Operations research model , (using the right technique for the right project) • Understand data availability & analytical usage • Work with the scrum master to put together the team, project time lines and user stories Analytics Models design, development & Improve (40% of Time) • Ideating and Executing improvement ideas to drive efficiency & standardization • Historical data analysis • Descriptive/Diagnostic/Predictive/Prescriptive Model design • Effectively review and deploy results to stakeholders using effective visualizations. Working with other data analysts, data scientists and visualization analysts in the team to achieve the same • Perform automated testing on the models • Support bug fixes/enhancements on existing models Output (20% of Time) • Provide actionable insights to the stakeholders using the appropriate tools - effective presentations, visualizations. • Sustain the models by effectively using DevOps/MLOps and necessary documentation • Deployment and Sustained support for all the applications Training / Knowledge (20% of Time) • Mentor & train team members on data preparation, diagnostics, predictive analytics, R, Python and Manufacturing analytics • Process standardization and documentation • Working on Individual development plans MINIMUM QUALIFICATIONS Full Time graduation from an accredited university (Mandatory). 4 years of related experience Demonstrated high analytical mindset to lead and develop new analytical capabilities. Demonstrated high stakeholder engagement and ability to lead projects through collaborative efforts. High Problem-solving mindset Can work independently and take decisions without seeking help from Supervisor. Strong project management and organizational skills. Experience supporting and working with cross-functional teams in a dynamic environment. Analytics Experience - Descriptive, Diagnostic, Predictive and Prescriptive Programming Language - R, Python, Intermediate SQL Tools - Excel, Tableau/Power BI Understanding of Supply Chain/ Manufacturing Technical/Process Leadership Energizing & Develop People Learning Agility Problem Solving mindset PREFERRED QUALIFICATIONS Master's degree 5+ years of related experience Major Area of Study in any of the below Operations Research Masters in Analytics Mechanical/Industrial/Production Engg Statistics Experience working on DevOps/MLOps, Git & GCP. COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/18/2024 01:20 PM

Consultant - DevOps

General Mills, Powai, Mumbai, Any

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Shift Timings: 11 AM- 8 PMAbout General Mills We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we've received showcase our commitment to be a force for good: • World's Most Admired Companies, Fortune 2022 • America's Most Responsible Companies, Newsweek 2022 • 100 Best Corporate Citizens, 3BL 2021 • Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022 • 100 Best Companies, Seramount 2021 • Diversity Best Practices Leading Inclusion Index, Seramount 2021 • Best Companies for Dads, Seramount 2021 • Best Companies for Multicultural Women, Seramount 2021 • Top 10 Companies for Executive Women, Seramount 2021 • Military Friendly Employer Bronze, VIQTORY 2021 • Best Place to Work, Canada, Greater Toronto, 2021 • Top 50 - India's Best Workplaces for Women, 2021 • Top Workplaces in Brazil, 2021 • Asia's Best Workplaces, 2021Hungry for What's Next We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, 'crazy' ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We've learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding- that only happens when you surround yourself with those who are hungry for what's next. For more details check out www.generalmills.comGeneral Mills India Centre General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.Digital and Technology team Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leverage to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in "Work with Heart". Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.Job Overview Role: Consultant - DevOps Location: Mumbai We have an exciting opportunity to join the Platform Engineering team to advance the Infrastructure and CICD operation toward the scalable and cloud ready vision through automation, DevOps and Site Reliability Engineering (SRE)We are looking for someone with extensive experience in across the Software development lifecycle and either has prior experience or is willing to learn how to develop application that integrates with Infrastructure. You would be responsible for managing GMI's application hosting infrastructure across locations and cloud providers. Primary responsibilities includes operational excellence, infrastructure design consultation and implementation for new systems. Secondary responsibility includes owning the Automation platform and ensuring it is future ready.Role Responsibilities DevOps CI/CD and Integrations: • Experience in DevOps tools like GitHub Actions workflow, Jenkins for CI/CD • Experience in artifact management tool like JFrog Artifactory • Well versed with deployment of custom applications written in .NET Core/ .NET Framework, Python on different platforms like Windows servers, Kubernetes, and cloud • Setting up CI/CD pipelines for owned solutions. • Work with stakeholders including the Product, Developers, Data & Analytics teams and support their infrastructure needs. • Identify, design, and implement internal process improvements by automating manual processes, optimizing data delivery for greater scalability, etc. • Design and implement Disaster Recovery strategies for owned tech stacks. • Comply with audit and other reporting requirements.Technical Competencies • Lead cultural change for adoption of new technologies. • Influence and participate in the transformation process by identify the likely Hosting topology, approaches and platforms that will be used. • Own the technical/product road map for DevOps and tools used, like GitHub Actions, Jenkins, Stac, Argo, Artifactory/ X-Ray, Terraform and GCP. • Translation of strategy and architecture into a highly available and secure technical implementation, in accordance with best practices. • Continuous monitoring and optimization of the cloud implementation for technical and cost efficiencies • Continuous support of, and collaboration with, other development teams and projects. • Review upgrade/migration projectsMust - have technical skills and experience • 6+ years of overall Application Development Experience • 2+ of relevant Experience with DevOps and DevOps tools like GitHub/ GitHub Actions workflow, Jenkins, Azure DevOps, Artifactory, Terraform, Kubernetes, Unit Test, Jira, etc. • Experience supporting Application delivery platform with delivery end points across Cloud providers and technologies (PaaS, FaaS, Container) • Deep knowledge of Object-Oriented programming • Strong knowledge of C# and the .NET web framework • Experience using JavaScript frameworks and libraries, such as React, Angular, Vue etc. • Ability to write effective unit, integration, and end-user automation tests.Good to have skills • Scripting Languages: Python, NodeJs, Bash • Experience in building/ deploying applications on Kubernetes/ GKE • Middleware Platform Management: Message Broker, API Gateway, APIGEE, Secrets Management tools like HashiCorp Vault, etc. • Experience in building cloud native applications/ micro services • Creating resources on cloud using Terraform • Ability to manage multiple priorities in a dynamic environment. • Strong aptitude to learn and passion for problem solving. • Excellent communication skills in coordinating with different stakeholders.COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/19/2024 01:21 PM

Recruitment Consultant - HR - Financial Services

Michael Page, Mumbai

Manage a spectrum of Fortune-500, Large & Small Enterprises and SMBs, in the BFSI domain (Banks, NBFCs, Fintech firms, Insurance Companies, PE/VC funds) focusing on hiring within HR functionHiring across talent acquisition, talent management, compensation and benefits, HR strategy, etc. for financial services companiesDevelop and execute a seamless recruitment strategy for HR executive positions; including sourcing candidates, business development, acquiring and developing clientsDefine your own strategy of development in line with the global strategyAcquire and develop your portfolio of clients and candidates through networking and commercial actionsSelect and present the most suitable candidates to the clients - advise both clients and candidates during the assignmentPartner with senior stakeholders within Client organisations in determining and anticipating their human capital requirementsEffectively utilise recruitment channels to spearhead recruitment within the BFSI domainBecome a reference in your market while having ambitious business development objectivesYou have 2-8 years of experience in the HR domain with financial services organisationsYou have a degree from a top tier University and possess an MBA degree from a top tier institutionYou have a solid track record of success in your career and an ability to influence and effectively communicate at every level of an organization.You are proactive, ambitious, and entrepreneurial and thrive in a meritocratic environment.

Consultant, Associate

, mumbai, IN

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to individual clients how the use of technology solutions allow them to be more productive. Is able to articulate and apply solution for assignment delivery. As an individual contributes to project teams. Effectively plans and manages own workload to meet desired service level targets. Maintains a consistent client:focused approach with clients and/or individuals. Requires completion of an undergraduate degree in engineering, geoscience, computer science or business and a minimum of 3 years of experience.Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.LocationSanta Janabai Road,Mumbai,Maharashtra,400057, IndiaJob DetailsRequisition Number: Experience Level:Experienced HireJob Family:Support ServicesProduct Service Line:Landmark Software and ServicesFull Time / Part Time:Full TimeAdditional Locations for this position:Compensation InformationCompensation is competitive and commensurate with experience.

Payments Global Client Service Manager

JPMorgan Chase, Mumbai, Any

Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM

Salesforce Customer Success Manager

Salesforce, Mumbai, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM