Program Manager Salary in Mumbai - PayScale

DESCRIPTIONAmazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Role and Responsibilities: We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include: · Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement · Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications · Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. · Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. · Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: · Developing standard operating procedures. · Direct accountability for setting and meeting operational goals, strategic planning and forecasting · leading a team of business analysts, program managers or area managers. · Leading process improvements Demonstrated Abilities: We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTIONAs a Strategy and Investment Manager based in India, you will have the exciting opportunity to help promote the growth of AWS Data Center infrastructure via strategic procurement activities in the region. The ideal candidate will possess both a business background that enables them to engage and interact with senior leaders and executives, as well as a technical background that enables them to easily interact with Data Center and Network engineers. She/he should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. She/he must have a demonstrated ability to drive critical contracts from a business and technical perspective to procure data center infrastructure. Key job responsibilities - Serve as a key member of the Business Development team in APAC in helping to support overall Infrastructure strategy. - Support business development plan for target markets and ensure it's in line with Infrastructure's strategic direction. - Execute the strategic business development plan while working with key internal stakeholders (e.g. product teams, Networking, Engineering, Legal, Tax). - Model and compare cost structures in order to guide decisions on infrastructure strategy - Support the execution of key contracts from a business and technical perspective. - Understand the technical requirements of our engineering teams and support a deal that solves their requirements as well as the business objectives. - Prepare and present business reviews to the senior management team regarding progress and roadblocks to closing new deals to ensure compliance with global AWS standards, practices and policies. - Support complex contract discussions and serve as a liaison to the legal group. - Develop long-term strategic partnerships in support of our key markets.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career Growtho Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS - Technical degree required; MBA, Engineering, Math or Legal background highly desired - 5+ years of infrastructure negotiation (Data Center / colocation), and partner/business development and/or program/product management experience in an infrastructure environment. - Has strong contacts in the Asia Pacific Data Center and/or real estate markets. PREFERRED QUALIFICATIONS - Data Center / Collocation Negotiation - Vendor Management - Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations. - Meets/exceeds Amazon’s leadership principles requirements for this role. - Meets/exceeds Amazon Web Services functional / technical depth and complexity for this role - Familiar with Lease and Real Estate acquisition a plus.

Job Number 24057237Job Category Food and Beverage & CulinaryLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:42 AM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONWork hard, have fun, and make history at Amazon Web Services!The AWS Data Center Planning Team is searching for a Program Manager to lead and support the global infrastructure demand and supply planning processes for multiple AWS regions. You will work across the entire AWS Organization to align on both short- and long-range demand plans for data center capacity and the infrastructure response through the acquisition of space and power. You will oversee the forecasting process which establishes capacity plans and work across AWS to manage strategic execution, including supporting the acquisition of long lead infrastructure for the AWS regions you own. You will conduct modeling and scenario analysis and make data-driven recommendations that inform capacity and capital expenditure decisions. You will partner with key stakeholders to bridge changes in demand, address short- and long-term capacity constraints, and write supporting documentation for capital expenditures. You will drive accountability across the Infrastructure organization and develop mechanisms to monitor and escalate against the health of the infrastructure business to executive leadership.If you enjoy being at the forefront of industry growth and development, operating in a highly ambiguous, rapidly growing environment and driving long range business strategy, this is the role for you. This is a high impact role offering an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS.Responsibilities Include:- Review long term supply solutions and collaborate with Business Dev and Capacity planning stakeholders to ensure long term demand is met. - Program manage and support activities required to gain capital expenditure approval for data center infrastructure - Dive deep into planning models to identify risks and opportunities for region health and resolve constraints by negotiating across demand and supply owners - Conduct scenario and root-cause analysis to make data-driven recommendations which inform data center capacity acquisition decisions - Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management - Identify opportunities to invent and simplify processes, identify business risks and implement resolutions and scalable mechanisms - Communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/04/2024 09:27 AM

You are a strategic thinker passionate about driving solutions in "Project/ Program management". You have found the right teamAs a Project/Program Manager within our Digital & Platform Services Market Operations Transformation team, you will be tasked with defining, refining, and achieving the set objectives for our firm. Your responsibilities will include overseeing the delivery of Strategic End State Programs that aim to scale, reduce risk, and enhance the overall client experience. You will be leading governance routines, managing work streams and projects across Market Operations. This role necessitates collaboration with various internal teams and business leaders to deliver Target State Solutions that align with our strategy, cost optimization, regulatory reporting, and end state client experience.As a Project Manager for Markets Operations Cross-LOB Initiatives, you'll manage strategic and tactical projects, and provide analytical, reporting, communications, and change management support for Markets Operations senior management. Projects may include digitization/automation, operational efficiency, regulatory, control, business resiliency and/or people initiatives. Job Responsibilities: Lead, manage, and drive execution of key programs across multiple Markets Operations areas. Support the governance infrastructure and protocols of the program. Manage end-to-end delivery of projects/programs, partnering closely with teams across Operations, Technology, Sales & Trading, Data & Analytics, Legal & Compliance, Finance, Human Resources, and other corporate functions. This will include project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management. Conduct data collection, data analysis, and synthesis to develop recommendations for management or to inform management decisions. Leverage the latest digital tools and technologies to support development of scalable, leading-edge solutions. Provide reporting, analytical, communications and project support to senior Markets Operations management Design and documentation of organizational and operational processes to support program execution. Partner within the business and senior-level stakeholders to achieve stated goals. Lead problem solving and data driven decision making inclusive of process design, re-engineering, and target state modeling.Required qualifications, capabilities and skills Bachelor's degree required. Minimum10years project management / business analysis experience Markets or other related financial services experience is must; experience in an operations and knowledge of industry regulations Excellent written/verbal communication and presentations skills targeting various stakeholders and senior management. Intermediate/Advanced experience using Microsoft Office, including Excel, and PowerPoint Excellent analytical and logical thinking to understand and analyze complex business problems. Strong data analysis skills, including analysis of operational, process, and financial data. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills. End-to-end project management experience, including scoping, business case development, implementation, results measurement and change management. Ability to analyze and resolve project-related issues and follow through with set objectives. Experience with emerging technologies and the latest digital tools About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/05/2024 10:24 PM

DESCRIPTIONAmazon Ads operates at the intersection of Advertising and e-Commerce and offers advertisers a rich array of innovative advertising solutions both on and off Amazon. These solutions help businesses build brand awareness, increase product sales, and more. As a recognized and experienced expert in this fast-growing business, you will take responsibility for a portfolio of leading FMCG companies as a digital & Ecom marketing consultant. You will advise your customers from the initial contact to the long-term development of a partnership. In doing so, you will act on the same level as senior decisionmakers on the customer side and define holistic marketing strategies, leveraging all of Amazon’s innovative advertising solutions. Our goal is to establish and expand long-term business relations, and drive sustainable success for our advertiser customers. To achieve that, you will completely own the advertising revenue of your portfolio and lead the engagement with your customers, supported by a cross-functional team of account managers, program managers and designers. By managing your sales pipeline independently, gaining a deep understanding of the needs of your brands and the ecosystem, and developing convincing solutions you will ensure the achievement of your short and long-term objectives. If you are excited to work in the fast-paced and rapidly evolving digital & e-commerce marketing space, have a consultative selling style and yield from the FMCG/marketing/media/consulting world, please applyKey job responsibilities• Serve as a key member of the Amazon Ads business development team, helping to drive overall Amazon Ads sales strategy and business growth. • Establish and build strong, profitable, long-term relationships with key advertisers at all levels.• Analyze data, trends, performance and leverage your understanding of marketing and Amazon's ad solutions to create and sell holistic marketing strategies for brands by working with senior decision-makers on the customer side.• Act as the advertisers’ advocate to evangelize for their success working with Amazon India Ads partner teams across product, account management, program management, and global technology teams to drive advertiser success with Amazon Ads.• Build scale into the business development function by collaborating with multiple external and internal stakeholders to develop joint annual media plans and unlock new opportunities and use cases with key clients.• Prepare and give business reviews to the Amazon Ads senior management team regarding progress and roadblocks.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of B2B sales experience- Experience building customer relationships- 2+ years of selling cost-per-click advertising (search engine marketing) experiencePREFERRED QUALIFICATIONS- Experience building, executing and scaling cross-functional programs or advertising campaigns from concept to completion- Experience using data and metrics to measure impact and determine improvements

Job Number 24062565Job Category Information TechnologyLocation Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY The Continent Information Security Partnerships position drives continent security program, policy, and project execution, providing leadership and direction to the above property and on-property teams. The position strives for outstanding security compliance status and ensures that Security implementations within the continent follow company security standards with a special focus on the South Asia Region (properties and above property offices located in India, Sri Lanka, Bangladesh, Nepal, etc.). The role will track and report on established security metrics to Senior GIS and Continent leaders and will have a direct reporting line to the Senior Manager / Director / Senior Director of APAC/APEC Information Security Partnerships. This position maintains strong relationships with continent Business Partners, IT operations, and Field IT Managers and is the point of contact working with them to liaise with additional teams within Security. CANDIDATE PROFILE Education and Experience Required Qualifications: 5 years overall experience in Information Technology, IT Security, and/or IT project management experience 2 years in executing technology plans and/or project portfolios or information security programs 1 years' of implementing enterprise security risk management frameworks and processes. Fluent in English, both spoken and written. Bachelor's Degree or the equivalent combination of education, technical training, certification, or work/military experience Preferred Qualifications: 5 years' experience in hotel IT Management. 2 years' experience working with Business and IT partners. Current information security certification, including Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) 2 years' experience in Cybersecurity response and remediation Basic understanding of vulnerabilities and remediation actions Basic understanding of different attack vectors Demonstrated understanding of key network and technical security controls. Experience participating in and coordinating activities for security incident response. Good understanding of PCI DSS and Hands-on experience in PCI DSS audits Demonstrated ability to apply GIS policies at a discipline unit level. Knowledge of IT security within an infrastructure environment. Knowledge of business environment, service requirements, and hospitality culture. Risk identification and remediation along with respective teams Experience in project management. CORE WORK ACTIVITIES Leads Security project implementations within a designated region/area, partnering with the respective above property and property teams. Develops and delivers tactical communications, issues remediation planning, and implementation timelines with the regional IT Operations and Global Information Security teams. Initiates and completes audit programs, including tracking of progress, results, and gaps remediation. Shares with GIS and continent partners and leads follow-ups, such as Information Security Audits, Information Protection Assessments (IPPA), IT Peer Review, IT Checklist, Regulation related assessments and PCI audits. Identifies learning and knowledge gaps and facilitates educational calls, materials and meetings to the regional IT Operations and field associates Plans and leads security reviews/certifications for new systems and services for properties across an assigned continent. Performs first-line approval of security requests from the partners and presents to leadership for additional approvals Key contact for security compliance, partnering with continent and global GIS teams. Tracks compliance of the continent and works with on-property IT associates along with the Area IT Managers towards issues remediations, providing necessary escalations and follow-ups to the respective teams. Partners with Cyber Incident Response Team during incident response and remediation with their respective continent Point of contact for general questions and queries around global Information security programs, policies, procedures, and/or strategy. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/09/2024 08:52 AM

DESCRIPTIONAmazon is seeking to hire Manager, Account management who in our team to help build our key categories by managing our top and most strategic Selling Partner Accounts. You will join a high performing, learning-oriented, analytical team, who are motivated to work hard, have fun, and make historyThe role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our category teams and will be responsible for all aspects of the seller’s business with Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our sellers.Key job responsibilitiesResponsibilities Include: · Managing a team of senior account managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of sellers on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account managers.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- 4+ years of sales experience- Experience managing teams- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- MBA from a tier 1 college

Job Number 24062709Job Category Housekeeping & LaundryLocation Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. • Inspects guestrooms on a daily basis. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to verify adequate supplies. • Supports and supervises an effective inspection program for all guestrooms and public space. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Verifies all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to verify understanding. • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.Conducting Human Resources Activities • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Verifies employees understand expectations and parameters. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. • Observes service behaviors of employees and provides feedback to individuals. • Verifies employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members.Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Understands the brand's service culture. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:33 AM

Job Number 24041528Job Category Food and Beverage & CulinaryLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/20/2024 03:04 PM