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Production Support Manager Salary in Mumbai - PayScale

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Tandem Applications Support
JPMorgan Chase, Mumbai, Any
Job Description  Working in Card Authorizations Application Support means you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. In this role , you will oversee application deployments, application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You will ensure that the production changes are made keeping best practices, lifecycle methodology and overall risk top of mind. While learning to fix application and data issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you will have the opportunity to develop professionally -and to grow your career in any direction you choose.Responsibilities Oversee and execute the delivery of Tandem Authorizations applications changes; including root cause analysis, troubleshooting, maintaining, escalations and resolutions. Document, track, and research Tandem Authorizations technology reported issues. Research and resolve issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups and other departments. Provide accurate problem identification, ticket documentation and customer/vendor dialogue. Provide activity, progress and status reports to management and keeps management posted of any critical issues. Weekend support requirement and will involve support on Sat / Sun as part of shift-based coverage. Ensure that production changes are aligned to best practices, lifecycle methodology and sound risk management. Qualifications and Experience BS/BA degree or equivalent experience. Minimum 4 years of Application Support experience Hands-on experience working on TANDEM or HPE NonStop platform (e.g., Guardian and OSS environment) Experience with Monitoring Tools such as Splunk, Netcool, Control M, Dynatrace, Prognosis Working knowledge in one or more programming languages (COBOL, C++, TAL, TACL) Experience in internet protocol and behaviors preferred. Experience in a large-scale, high availability, fast paced, distributed environment. Experience with Tandem batch processing, including submitting jobs and validating data. Analytical mindset to drive identification of patterns/trends which would predict problematic situations. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal. Effective communication skills (verbal and written), with prior experience leading large conference calls. Ability to work independently as a self-starter and thrive in fast dynamic environment. About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:26 PM
CIB_Operations_Trade Lifecycle Manager III
JPMorgan Chase, Mumbai, Any
Job DescriptionThe JP Morgan Fund Services Trades Team manages trade capture, validation and review of trades recorded in accounting books that leads to the correct valuation of the mutual fund clients. This Fund Services Trades Team take direct responsibility for the production, review and delivery of the activities related to Regulatory requirements and client reporting along with other activities. This role involves participation in the production and review from a detailed and quality perspective of both NAV impacting activities and regulatory reports. Domain Expert for the team .Roles & Responsibilitie• Strong leadership skills - Strong management skills to build a strong organization by hiring and retaining key talent• Senior level stakeholder management to raise the service level deliverables and obtain greater scores in Customer satisfaction surveys.• Strong inter-personal skills to work closely with Business transformation teams to identify, lead change and ensure execution• Drive a culture of continuous improvement working closely with Technology partners to improve the execution, quality, efficiency & consistency of services across the global operations catering to multi geography client• Drive a strong culture of Risk and control with the team and the business.• Ensuring employee connect - coaching and mentoring of direct and indirect reportees.• Be an effective leader capable of motivating, developing and supporting staff, training and managing the team• Establish policies, procedures and guidelines which comply with internal and external controls to ensure that the statements and work to continuously strengthen the controls environmentSkills Extensive experience in managing high end customers & institutional clients across multiple jurisdictions and geographies and establishing permanent and sustainable business relations with these strategic client• Experience as a Program lead for a large transformation initiative ideally with some banking or capital markets experience• Proven ability to deal with complex and ambiguous situations and drive solution• Proven ability to understand broad business issues and their strategic implication• Ability to keep pace with technical/ operational innovation with a strong understanding of customer needs and industry trend• Proven ability to analyse and assess the business and financial impact of TOM change• Able to share and receive information, transfer knowledge and expertise to / from team memberQualification• MBA/Bachelors degree in Finance, Accounting or Economic• 12-15 years of relevant industry experience within Banking/ Investment Banking Operation• Minimum 8 years of experience in managing teamAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/19/2024 10:26 PM
Assistant Manager - Analytics, Brand Solutions
Walt Disney Studios, Mumbai, Any
Job Summary:About the Role:Brand Solutions help generate incremental revenues for the business to monetise assets beyond FCT. The Pricing & Strategy team within the Brand Solutions PRS vertical focusses on pricing, grid evaluations and driving the Brand Solutions revenue for the Entertainment network. The incumbent shall work on effective pricing to land deals at the right premiums and thereby revenue maximization of all Brand Solutions deals. The team also is critical in planning & forecasting for the business and also provide research based insights to sales teams for identifying and closing deals.Context:This position is expected to be part of the Brand Solutions Product & Revenue Strategy team focusing on creative solutions and collateral linked support to sales acquisition, revenue maximization and retention of clients utilizing content lead & non FCT monetization strategies for the Entertainment & Kids cluster at Disney-Star. This is done through effective forecasting, planning, pricing and property integrations based on deep understanding of client needs and content. The team also focusses on research driven insights to identify client & categories to help build the portfolio as well as post evals of successfully executed deals.Key Responsibilities:Driving Revenue & Yield DeliveryPlanning for AOP and tracking and delivery of the sameProjections planning, forecasting & tracking with sales on a monthly/ weekly basis on funnel, revenues & spendsBusiness planning on a month-on-month basis & forecasting for subsequent quartersScoping & Identifying growth levers and opportunities & reviews with salesLong term annual deals with select clientsCosting & GridsWork closely with the Creative Team for pricing of the ideas curatedPricing & costing for all proposals. Driving premium in both production & airingProduction cost estimations for projects and liaising with commercial/ marketing teams for costs and negotiations to optimize production costingAiring grids for creatives made by the Brand Solutions teamPublish Rate cards for Brand Solution elementsData- driven Analytics and InsightsTracking market insights & industry updates to inform strategy & salesData Analysis for select pitches, sector/category analysis and preparing measurement based use-casesUnderstanding Brand briefs and provide insights to substantiate the creative ideas curated by the Ideation teamPost evals for large deals as neededBARC, Distillery & Primary-Secondary researchCross functional interactionsAd Sales/ Channel PRS/ Channel marketing teams/ Commercial teams/ Production Houses/ Operations/ Consumer Insights/ Distillery/ S&P/ LegalPerformance Measures:Achievement of assigned targets within the specified time frameDriving pricing agenda and effective implementation of Brand Solutions campaignsStrong internal and external relationsQuality of solutions provided and contribution to the success of campaigns executedQualifications:3-5 years work experienceMBA in sales & marketingStrong quantitative and analytical abilityStrong inclination to do secondary research and think strategically basis insightsKnowledge of BARC /YUMI desirable though not sacrosanctPersonal Attributes:Strong Interpersonal skills with an assertive personalityAbility to multitask and to deal with dynamic and fast paced internal & external environmentEye for detail and ability to meet deadlinesGood communication, interpersonal, customer and problem-solving skillsAbout Disney Star:Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year.Disney+ Hotstar, India's leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favourite TV shows and movies to sporting extravaganzas.With leadership positions in every segment it occupies, Disney Star has been redefining the media landscape for more than 30 years now, anchored on the three pillars of storytelling, innovation and an unwavering focus on delivering to the expectations of our audiences.Join us, and let's continue to inspire a billion imaginations.About The Walt Disney Company (India): Star India has defined the Indian media landscape for more than 30 years, and is one of the country's leading media conglomerates, reaching more than 700 million viewers a month on TV across India and over 100 other countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Star India Pvt Ltd (SIPL) , which is part of a business we call The Walt Disney Company (India) .Salary: . Date posted: 04/23/2024 07:19 AM
Applications Support
JPMorgan Chase, Mumbai, Any
Operational services Required Skills: CORE ACTIVITES: As an Environment Management associate you will be expected to conduct the following activities: - * Maintaining planning records of environment bookings and environmental requirements to support testing. * Documenting all environments including ownership, service levels, versions and infrastructure information. * Reporting and managing costs for each environment and identifying cost savings. * Prioritising issues for resolution before UK start of business day. * May be required to provide out of hours coverage to support environment maintenance activities. * Report to the based Regional & Global Environment Support Team Manager.SKILLS, KNOWLEDGE & EXPERIENCE: ESSENTIAL SKILLS: Advanced knowledge of application, data and infrastructure architecture disciplines Understanding of architecture and design across all systems Working proficiency in Monitoring toolsets and interface knowledge - Splunk, Geneos, Logstash , Kibana, Prometheus, Cortex, Appdynamics, Dynatrace, MQ, Kafka Working Knowledge in Linux/Windows, Container technology/Kubernetes or Exposure to Cloud support & configuring monitoring for applications and services on Cloud Exposure to automation technology like Ansible or puppet Exposure in one of the following languages - Java/Python/.Net Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals Understanding of software skills such as business analysis, development, maintenance and software improvement A sense of curiosity to future out problems, as well as self-motivation to drive those problems toward solutions Debugging skills and analytical ability to find the problem and provide resolutions in short timelines Sound knowledge of the ITIL or Incident, Problem and Change management for Production support Understanding of data security and controls Financial services industry/ tech experience is a plus COMMUNICATION AND MANAGEMENT SKILLS: * Excellent verbal and written English required. * A proactive approach to problem solving, taking ownership of issues. * Good prioritisation and time management. * A desire to provide solutions of the highest quality. * A team player (i.e. relaxed; good sense of humour etc.). * Attitude - enthusiastic, positive, and self-motivated.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.Salary: . Date posted: 04/22/2024 10:24 PM
Payments Global Client Service Manager
JPMorgan Chase, Mumbai, Any
Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM