Acquisition Manager Salary in Mumbai - PayScale

BASIC QUALIFICATIONS• 10+ years of total work experience in an external facing role, such as managing commercial relationships with vendors or customers • 10+ years of total work experience in sales, acquisition, operations or management of real estate in the Industrial, Data Center or Commercial Real Estate industries• 6+ years of experience of transaction coordination including supplier/customer communication, cost analysis, negotiations and contracting, and supplier performance management• Knowledge and track record of executing both Colocation and Real Estate related Data Center transactions including leading commercial, technical and legal negotiations• 4+ years of experience in market development, including site and/or vendor evaluation and due diligence activities • High level of proficiency in MS WORD and MS EXCEL • Excellent English written and oral communication skillsDESCRIPTIONDo you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? Amazon Data Services India Private Limited (ADSIPL) is looking for a Business Development Manager in Data Center Supply Solutions team to drive our infrastructure strategy and investment activities supporting new market expansion in the India region. As a Technical Business Development Manager, you will have the exciting opportunity to help promote the growth and shape the future of our business. This role will serve as a key member of the Business Development Team, and will play a critical role in driving ownership of key deliverables across multiple stakeholder organizations, working hand in hand with demand planners, engineering, public policy, legal, finance/treasury, project management, and operations. He/she should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. A successful candidate will have the aptitude to strategically plan, make decisions, negotiate contracts, act tactically, write effectively, and display strong analytical and critical thinking skills. He/she must be a proven problem solver, and possess the ability to influence at the CxO level and negotiate multi-million dollar contracts. As this position involves direct contact with senior leaders, you must have a professional demeanor, strong business acumen, and be able to communicate ideas in a clear and articulate manner. This position will be based in Mumbai, but will require 15-25% business travel to support regional expansion activities, training, and team off-sites.Key job responsibilities• Serve as a key member of the Technical Business Development team in driving overall Infrastructure strategy for target regions for real estate• Understand the supplier base (both Colocation providers and Real Estate developers), develop a strong understanding of market dynamics and activity, and develop long-term strategic partnerships in support of our key markets • Set business development plans in-line with the larger organization strategic direction • Negotiate and close multi-million dollar contracts to support capacity expansion • Understand the technical requirements of our engineering teams and negotiate solutions that meet technical requirements as well as the business objectives • Ownership of business case creation and presentation to leadership (including commercial, technical and risk profile)• Prepare and give project reviews to the senior management team regarding progress and deal execution roadblocks • Ability to work in a high-pressure environment and pivot on the fly to changing requirements • Continue to build a culture of speed, flexibility and frugality with all business partners • Develop and implement new mechanisms to improve our customer experience • Business Travel: 15-25%About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS• Bachelor's Degree in Business Administration, Finance, or Engineering (or 10+ years' experience in lieu) • 6+ years of experience related to the negotiation of contracts either from a Colocation or Real Estate perspective• High level knowledge of data center infrastructure, including electrical, mechanical, structural, fiber optics, and other technical, operational and security requirements: Relevant certifications such as CDCDP via CNET a plus • Exceptional process management skills with capacity to manage a large number of competing priorities simultaneously and work to tight deadlines • Excellent analytical skills with ability to provide big picture insights from granular data• Exceptional interpersonal skills including written and verbal communication skills necessary to build effective working relationships and positively influence decision making• Ability to work independently and prioritize effectively in a complex, ambiguous and fast-paced environment • Written and oral communication skills in Hindi• Proficiency in the use of business applications such as SalesForce, Tableau, Google EarthSalary: . Date posted: 03/29/2024 10:06 PM

DESCRIPTIONAs a Strategy and Investment Manager based in India, you will have the exciting opportunity to help promote the growth of AWS Data Center infrastructure via strategic procurement activities in the region. The ideal candidate will possess both a business background that enables them to engage and interact with senior leaders and executives, as well as a technical background that enables them to easily interact with Data Center and Network engineers. She/he should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. She/he must have a demonstrated ability to drive critical contracts from a business and technical perspective to procure data center infrastructure. Key job responsibilities - Serve as a key member of the Business Development team in APAC in helping to support overall Infrastructure strategy. - Support business development plan for target markets and ensure it's in line with Infrastructure's strategic direction. - Execute the strategic business development plan while working with key internal stakeholders (e.g. product teams, Networking, Engineering, Legal, Tax). - Model and compare cost structures in order to guide decisions on infrastructure strategy - Support the execution of key contracts from a business and technical perspective. - Understand the technical requirements of our engineering teams and support a deal that solves their requirements as well as the business objectives. - Prepare and present business reviews to the senior management team regarding progress and roadblocks to closing new deals to ensure compliance with global AWS standards, practices and policies. - Support complex contract discussions and serve as a liaison to the legal group. - Develop long-term strategic partnerships in support of our key markets.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career Growtho Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS - Technical degree required; MBA, Engineering, Math or Legal background highly desired - 5+ years of infrastructure negotiation (Data Center / colocation), and partner/business development and/or program/product management experience in an infrastructure environment. - Has strong contacts in the Asia Pacific Data Center and/or real estate markets. PREFERRED QUALIFICATIONS - Data Center / Collocation Negotiation - Vendor Management - Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations. - Meets/exceeds Amazon’s leadership principles requirements for this role. - Meets/exceeds Amazon Web Services functional / technical depth and complexity for this role - Familiar with Lease and Real Estate acquisition a plus.

Develop and implement comprehensive talent acquisition strategies that align with the organization's goals and objectives.Oversee all aspects of campus recruitment, including university partnerships, internship programs, and graduate hiring initiatives.Drive diversity and inclusion efforts within the talent acquisition function, ensuring a diverse candidate pipeline and inclusive hiring practices.Lead employer branding initiatives to enhance the organization's reputation as an employer of choice.Take ownership of leadership hiring processes, including executive search, succession planning, and talent pipelining for key roles.Manage and mentor a team of talent acquisition professionals, providing guidance, support, and performance feedback.Drive digitization efforts within the talent acquisition function, leveraging technology and analytics to streamline processes and enhance efficiency.Develop and maintain strong relationships with internal stakeholders, including hiring managers, senior leadership, and HR partners.Collaborate with cross-functional teams to ensure alignment between talent acquisition and other HR functions, such as talent management, learning and development, and employee relations.Stay abreast of industry trends and best practices in talent acquisition, continuously seeking opportunities for improvement and innovation.Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).Industry exposure: Pharmaceutical and Manufacturing 15+ years of experience in talent acquisition, with a proven track record of success in leadership hiring and team management.Strong understanding of diversity and inclusion principles and experience implementing D&I initiatives within talent acquisition.Experience with employer branding strategies and campaigns, including social media and digital marketing techniques.Proficiency in TA digitization tools and platforms, such as applicant tracking systems (ATS), recruitment marketing software, and data analytics toolsStrong leadership and coaching abilities, with a passion for developing talent and driving team performance.Proven ability to think strategically and creatively to solve complex talent acquisition challenges.

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONWork hard, have fun, and make history at Amazon Web Services!The AWS Data Center Planning Team is searching for a Program Manager to lead and support the global infrastructure demand and supply planning processes for multiple AWS regions. You will work across the entire AWS Organization to align on both short- and long-range demand plans for data center capacity and the infrastructure response through the acquisition of space and power. You will oversee the forecasting process which establishes capacity plans and work across AWS to manage strategic execution, including supporting the acquisition of long lead infrastructure for the AWS regions you own. You will conduct modeling and scenario analysis and make data-driven recommendations that inform capacity and capital expenditure decisions. You will partner with key stakeholders to bridge changes in demand, address short- and long-term capacity constraints, and write supporting documentation for capital expenditures. You will drive accountability across the Infrastructure organization and develop mechanisms to monitor and escalate against the health of the infrastructure business to executive leadership.If you enjoy being at the forefront of industry growth and development, operating in a highly ambiguous, rapidly growing environment and driving long range business strategy, this is the role for you. This is a high impact role offering an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS.Responsibilities Include:- Review long term supply solutions and collaborate with Business Dev and Capacity planning stakeholders to ensure long term demand is met. - Program manage and support activities required to gain capital expenditure approval for data center infrastructure - Dive deep into planning models to identify risks and opportunities for region health and resolve constraints by negotiating across demand and supply owners - Conduct scenario and root-cause analysis to make data-driven recommendations which inform data center capacity acquisition decisions - Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management - Identify opportunities to invent and simplify processes, identify business risks and implement resolutions and scalable mechanisms - Communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/04/2024 09:27 AM

Manager, Solution Engineering Location:Office based or Hybrid : MumbaiPosition Summary:As a Senior Manager at Solution Engineering in India, you will lead a team of highly skilled professionals dedicated to accelerating new business and expanding revenue. With an unwavering focus on confidently positioning our distinct competitive advantage, you will drive innovative solutions to meet the evolving needs of our clients. You will be pivotal in setting regional strategies in collaboration with territory sales leaders, ensuring alignment with broader departmental goals and strategies. Additionally, you will oversee the teams day:to:day operations with a higher level of autonomy, ensuring that objectives are met and procedures are followed effectively.Your Day:to:Day::Collaborate closely with territory sales leaders to set regional strategies, ensuring alignment with broader departmental goals and strategies while focusing on accelerating new business and expanding revenue.:Drive the success of product GTM campaigns through strong and visible leadership, aligning all stakeholders around product marketing and sales strategies and confidently positioning our distinct competitive advantage.:Provide day:to:day oversight of team operations, including setting priorities, managing workloads, and overseeing projects. This role focuses on achieving technical closure and driving revenue growth.:Ensure team objectives are met, taking ultimate ownership of the teams performance in achieving technical closure and expanding revenue.:Implement and enforce policies and procedures within the team, making recommendations for improvement as needed to enhance technical closure capabilities and drive revenue growth.:Collaborate effectively with User Success and Product Development teams according to established procedures or senior leadership guidance, focusing on delivering innovative solutions that leverage our distinct competitive advantage.:Coach, provide feedback, and support team members, fostering their professional growth and development in driving technical closure and revenue growth.:Participate in recruitment activities to build and strengthen the team, ensuring the acquisition of talent that can confidently position our distinct competitive advantage and drive revenue growth.:Perform individual contributor work in Solution Engineering as needed, particularly in situations where your expertise can directly contribute to achieving technical closure and expanding revenue.What You Bring to The Team::Minimum 12 years of experience in one or more industries(Transportation/Energy/Water/Cities) of expertise and 5 years of minimum experience in effectively managing resources and pre:sales teams.:Strong domain knowledge of the brands and products supported by the team, specifically focusing on confidently positioning our distinct competitive advantage.:Strong ability to align the team around mission and goals through effective communication and situational management:Proficiency in applying the organizations performance management system, practices, and tools to improve organizational performance,:Ability to create a shared vision for the team and define team goals, tracking their Accomplishment:Communicates authoritatively and collaboratively with internal and external stakeholders, including storytelling and developing engaging slide deck presentations.:Highly adaptable and creative outside:the:box thinking to solve complex root:cause problems and user challenges within the context of current and future product readiness.What We Offer::A great Team and culture : please see ourRecruitment Video.:An exciting career as an integral part of a world:leading software company providing solutions for architecture, engineering, and construction.:Competitive Salary and benefits.:The op

We are looking for a Talent Acquisition Professional - APAC&ME Meta Region to join our team at Innomotics - A Siemens Business. Your change engine.Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion - in e-motion. We are the "we" in power - and we can empower you.15,000 and counting. Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That's us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let's go!Our Asia Pacific and Middle East Meta Region consists of 16 countries, and is a dynamic and fast-growing region, with business largely self-reliant and represents a complete value chain of Innomotics global organization structure, this consists of product, solutions, sales, service, digitalization, R&D, business development, portfolio development and other enabling functions.Reporting Line: To the Head of P&O - APAC and ME Meta Region Location - Navi Mumbai The Role and Responsibilities As a Talent Acquisition Professional, you support the strategic direction and governance for APAC and Middle East Meta Region. You define global standards and design efficient and cost-effective concepts to position Innomotics as an employer of choice. You act as program manager for our global/regional programs, including involvement in workforce planning, recruiting strategy, campus hiring, selection, smooth onboarding, talent attraction and market mapping. In order to push boundaries every day, we have high demands and aim to continuously reinvent ourselves. You monitor labour market trends, workforce challenges and regional/local business needs and ensure the introduction of forward-thinking and innovative methodologies You will drive the Talent Acquisition strategy while also focusing on building diversity in sourcing the right Talent for the organization through various job seeker pools including building a stronger Campus, Job board recruitment strategy. An integral part of your role will be to build and maintain strategic relationships with key partners in the relevant business and P&O organisation and external partners. Here, you'll develop medium-term to long-term TA strategies for the business ensuring that talent acquisition projects are aligned with the organizational goals. Encouraging a culture of excellence and developing clear objectives for TA in alignment with business aspirations. You ensure the design and implementation of technical and organisational TA infrastructure and processes for effective international TA management. Ensure selection and effective cooperation with global or regional TA service providers, negotiate respective contracts, and approve respective work deliveries. You ensure effective support and partnering with regional stakeholders and P&O management, in all TA-related matters. You ensure the definition and design of consistent employee marketing standards and programs and monitor its implementation. Decide on the right strategy to optimize the source mix for hiring candidates through the internal TA team / via partner and periodic reporting to the management on the overall source mix and spending. Responsible for preparing the TA dashboard monthly and quarterly. What you need to make real what matters.You will succeed in this role in transforming Talent Acquisition by your expertise in designing and enabling the organization by attracting, engaging, and retaining the best talent as per the business requirement. Post Graduate Degree in Human Resources Management or related field 10+ years of work experience and a successful track record as a TA professional with global responsibilities preferably in Asia Pacific and Middle East Regions. You enjoy building trusted relationships and have strong interpersonal skills at all organisational levels You bring strong project management skills and love to work in a project-driven environment You show a clear aspiration to be a trusted business advisor and partner with exceptional communication and strong stakeholder management capabilities. You're self-motivated with high learning agility, deal well with change and show high resilience in a fast-paced environment.You have exposure to hire in the global talent market working with different channels and sources of talent including search partners, universities, placement heads, diversity hiring partners within Asia Pacific and the Middle East Region.You have strong experience on leadership hiring, niche hiring with sizable volume and across functions and levels in the regions. High level of understanding job requirements and ability to source the right candidates within an appropriate timeline to support the business requirement. Can operate in a highly matrixed environment with a high degree of cultural competence.Complete responsibility of Onboarding within Asia Pacific and Middle East region to ensure smooth day one readiness of the candidate.Drive various initiatives and projects within P&O Asia Pacific and Middle East region. Do you want to shape the future of Innomotics with us? We are looking for a self-starter with a digital, innovative and growth mindset who is ready to actively drive and shape our future company's culture. We offer an environment full of opportunities to take on responsibility and to develop both personally and professionally. We value the diversity of our people because we know that innovation thrives when it is fueled by a variety of perspectives, skills, backgrounds and experiences. For us, nobody is perfect, but a team can be. #TeamInnomotics.Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities. Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.Salary: . Date posted: 04/05/2024 08:14 PM

1. Strategize and manage end to end selection and recruitment processes -Crafting the company's talent acquisition strategyResponsible for the full spectrum of the hiring plan from identifying needs and shortlisting candidates to closing successful hires Define a selection methodology and drive it for all open positions in the business in accordance to management cadres · Ensure that the processes are handles within cost budgetsTrack recruitment KPIs, like time to hire, source of hire and time to fill · Ensure proper documentation and quality generation of MIS · Explore potential hiring needs and build long-term recruitment and succession plans. Research and consult on compensation and benefitsCraft policies that support internal talent mobility2. Employer Branding :Oversee internal and external communication, making sure that our company maintains a positive reputation as an employer (for example on Glassdoor, LinkedIn and social media)Boost the organization's brand and visibility by coordinating with key departmentsCoordinate recruiting events to raise awareness of the company3. Ensure the right candidates are engaged throughout the recruitment, selection and induction processes 4. Manage channels effectively and build relationships to maximise returns from each source5. Handle internal customer relationships effectivelyA successful candidate will have extensive experience in handling lateral hiring, Employer Branding and campus recruitment. Two year full-time MBA from a premier institution. 3-5 years of experience in Talent Acquisition

Job Number 24068006Job Category Human ResourcesLocation Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management The Senior Manager, Human Resources Services, South Asia leads and oversees the strategic planning, development, implementation, and management of all human resources services within South Asia. You will play a pivotal role in ensuring the seamless delivery of HR services to our associates and key stakeholders, while also driving initiatives to enhance associate experience, streamline processes, compliance with local and company policies, and promote Marriott's Culture and Values. This position functions as an HR Generalist and carries out the daily activities to support the associates located in the above property offices in South Asia. You will report to the Director, Human Resources Services APEC. Responsibilities include but are not limited to Talent Acquisition, Associate Relations, Internal Communications, Performance Management, and Training and Development. KEY RESPONSIBILITIES HR Services Delivery: Oversee the delivery of a comprehensive range of HR services, including but not limited to talent acquisition, onboarding, compensation and benefits administration, associate relations, performance management, training and development, HRIS management and office administration. Ensure services are delivered efficiently, accurately, and in compliance with relevant laws, regulations and Marriott International policies and core processes. Strategic Leadership: Provide strategic direction and leadership for the HR Services department, aligning HR initiatives with organizational goals and objectives. Develop and implement HR service strategies that support the company's growth and development. Process Improvement: Proactively identify opportunities to streamline HR processes and enhance efficiency and effectiveness. Lead initiatives to automate manual processes, improve workflows, and implement best practices to optimize HR service delivery. Leadership: Lead, mentor, and develop a team of HR professionals, fostering a culture of inclusion, collaboration, innovation, and continuous learning. Provide guidance, support, and resources to empower team members to excel in their roles and achieve departmental goals. Stakeholder Engagement: Collaborate closely with internal stakeholders, including Senior Leadership, department managers and cross-functional teams to understand their HR service needs and priorities. Solicit feedback from key business partners and stakeholders regularly. Build strong relationships and serve as a trusted advisor and Subject Matter Expert (SME) on HR matters. Compliance and Risk Management: Stay current with relevant employment laws, regulations, and industry trends, ensuring HR policies, procedures, and practices remain compliant. Implement measures to mitigate HR-related risks and liabilities and uphold ethical standards across the organization. Associate Relations: Champion initiatives to enhance the associate experience throughout their tenure. Develop strategies to promote associate engagement, satisfaction, and retention, while ensuring associates feel supported, valued, included and safe in the workplace. Actively work to resolve any workplace issues through Marriott International's Guarantee of Fair Treatment process. QUALIFICATIONS Bachelor's degree in Human Resources, Business Administration or a related field. 5 years of progressive HR experience, with at least 3 years in a leadership/supervisory role Strong leadership and managerial skills, with the ability to inspire and develop high-performing teams. Extensive knowledge of HR principles, practices, and regulations, with a focus on service delivery excellence. Exceptional communication skills (written and verbal). Fluency in English (written and verbal) is required. Strong interpersonal skills and ability to resolve conflict in fair and harmonious manner. Experience working in a fast-paced, dynamic environment; ability to adapt to change and ambiguity. Proven track record of driving results by strategically and proactively implementing innovative solutions. Extensive computer skills for office functions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 02:51 PM

Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM