Initiatives Manager Salary in Mumbai - PayScale

DESCRIPTIONIn this role the Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the category. He/She/They will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives.Key job responsibilities· Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.· Work with sellers to improve operational aspects of their business in providing a great consumer experience.· Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience deep diving on selling partner-level issues and delivering recommendations

Job LocationMumbaiJob DescriptionP&G was founded over 180 years ago as a simple soap and candle company. Today, we're the world's largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but significant ways. We've spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and visible, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.Dedication from Us:You'll be at the core of breakthrough innovations, be given exciting assignments, lead initiatives, and take ownership and responsibility, in creative workspaces where new insights thrive. All the while, you'll receive outstanding training to help you become a leader in your field. What we Offer: Continuous mentorship - you will collaborate with peers and receive both formal training as well as day-to-day mentoring from your manager dynamic and encouraging work environment- employees are at the centre, we value every individual and support initiatives, promoting agility and work/life balance.Overview of the job:As a P&G brand manager, you'll be looking after all the crucial marketing and brand strategy decisions that will build our brand's strong impact among consumers. This is your chance to be a part of the breakthrough innovations and to take up some exciting assignments, take responsibility and ownership, lead initiatives and work in an environment where new and creative ideas flourish. This job is not only about what you will do, but instead how you feel: encouraged, heard, challenged, purposeful, valued and encouraged.Overview of the function:P&G Brand Management is one of the four Disciplines within the P&G Brand function, along with P&G Consumer & Market Knowledge (CMK), P&G Communications, and P&G Design. Together, our role is to build consumer-preferred brands that bring value for consumers, customers, and shareholders. We achieve this through outstanding products, packaging, brand communication, retail execution, and consumer and customer value equation. Your team: You will report to the Director of Brand Management for a particular team and need to have skills and work with multi-cultural and cross-functional teams. The team and this role are based out . We give utmost importance to diversity and believe in providing equal opportunity to every employee of our company.What success looks like:Leading the brand equity and ensuring to build and maintain its strength in the mind of the consumers, which can be achieved through media, advertising, and other marketing strategies.You will get a chance to engage with various brands and expose to many situations. Also get the opportunity to meet many fantastic individuals working within the company and some from external agencies belonging to different markets and regions.You'll get to work with hardworking peers and be regularly mentored by your manager and receive formal training.All our employees are important to us, so we back any efforts that make our workplaces more flexible and conducive to a healthy work-life balance. Responsibilities of the role:After joining us as a Brand Manager, you will start getting the project-related responsibilities, immediately from day one.As you grow, you will become the owner of the equity of your brand and take the responsibility of building and maintaining the brand's image among the customers through various marketing strategies, such as media, advertising etc.After getting the on-the-job training along with the coaching, will be engaged in creating the marketing plan development, and developing customer and consumer understanding to ensure that business objectives are met and delivered.As part of multifunctional team, you will be involved in the execution and development of the media/promotion/direct-to-consumer plan/public relations and will be working with retail customers. You are expected to re-launch the existing brand or work on introducing a new category or product.You'll put your skills regularly into analyzing the business, including competitive, financial and research analysis.Job QualificationsMaster's degree (MBA) in Marketing, Business Administration or any business-related field from top Tier-1 colleges coupled with Brand Management interest/passion1-3 years of relevant work experience in the FMCG or e-commerce industryProof of academic and/or extracurricular activities.Shown ability to lead and take initiative.Strong analytical, problem-solving skills, and collaboration skills, strategic analysis and capable of thinking out-of-the-box.Effective communication skills.We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.Visit http://www.pg.com to know more.We are an equal-opportunity employer and value diversity at our company. We do not discriminate against individuals based on race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.Job ScheduleFull timeJob NumberR000102950Job SegmentationRecent Grads/Entry Level (Job Segmentation)Salary: . Date posted: 04/01/2024 09:08 AM

DESCRIPTIONWe are looking for a Strategic account manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team.In this role, the candidate will be responsible for achieving the top line nos. for the business by driving strategic business and operational objectives. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate will use his category expertise to drive seller interactions & act as a Voice of Seller influencing Marketplace policies on Seller Fees and Policies, in areas like Reimbursements, Returns, Seller Claims etc. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!Key job responsibilitiesBusiness Growth· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.Relationship Management· Build and cultivate strong relationships with sellers in your portfolio along with internal stakeholders; be a trusted advisor and a business advocate.Process Excellence· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 2+ years of sales experience- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience in e-commerce- - Experience meeting revenue targets and quotas- - Experience in e-commerce- - Experience working in a fast-paced and highly cross-functional organization

-Develop and implement effective sales strategies.-Appoint Market oriented channel partners.-Lead sales team members to achieve sales targets.-Establish productive and professional relationships with key personnel in assigned customer accounts.-Negotiate and close agreements with large customers.-Monitor and analyses performance metrics and suggest improvements.-Prepare monthly, quarterly and annual sales forecasts.-Perform research and identify new potential customers and new market opportunities.-Provide timely and effective solutions aligned with client's needs.-Liaise with Marketing and Product Development departments to ensure brand consistency.-Stay up-to-date with new product launches and ensure sales team members are on board-Proven knowledge and application of a wide range of sales techniques and concepts to increase sales within the region-Strong understanding of target markets and consumer behaviour-Excellent oral and written communication skills-Ability to respond positively to pressure and take a flexible approach to change-Organised and methodical, with the ability to manage workload and priorities autonomously-Proactive with the ability and confidence to use initiative-Well presented with a professional manner to act as a brand ambassador-Proven business awareness with commercial acumen

DESCRIPTIONAmazon is seeking to hire Manager, Account management who in our team to help build our key categories by managing our top and most strategic Selling Partner Accounts. You will join a high performing, learning-oriented, analytical team, who are motivated to work hard, have fun, and make historyThe role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our category teams and will be responsible for all aspects of the seller’s business with Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our sellers.Key job responsibilitiesResponsibilities Include: · Managing a team of senior account managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of sellers on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account managers.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- 4+ years of sales experience- Experience managing teams- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- MBA from a tier 1 college

Job LocationMumbaiJob DescriptionP&G was founded over 180 years ago as a simple soap and candle company. Today, we're the world's largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We've spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and visible, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.Dedication from Us:You'll be at the core of breakthrough innovations, be given exciting assignments, lead initiatives, and take ownership and responsibility, in creative workspaces where new insights thrive. All the while, you'll receive outstanding training to help you become a leader in your field. It is not just about what you'll do, but how you'll feel: encouraged, valued, purposeful, challenged, heard, and encouraged.What we Offer:Continuous mentorship - you will collaborate with peers and receive both formal training as well as day-to-day mentoring from your manager dynamic and encouraging work environment- employees are at the center, we value every individual and support initiatives, promoting agility and work/life balance.Overview of the job:As a brand manager intern, you will be responsible for consistently maintaining an active marketing approach, constantly discovering fresh and captivating methods to connect with consumers, whether through traditional retail channels or the most advanced digital technologies. Our brand management philosophy can be summarized as "Consumer is boss," and you firmly believe that there are three critical moments:1. When they search for our product online,2. When they decide to purchase our product in-store, and3. When they use the product at home. The first two factors are the ones, we religiously focus on while marketing our products as Brand Managers.You will get a chance to work as an intern in the multi-functional Brand team, which; is created around the brands and items that we are selling in the Indian market, for ex: Vicks, Ambipur, Old Spice, Pantene, and many more, and the team that comprises the managers from different background and functional expertise such as Advertising and Media agencies, Product Supply, Finance, Sales, and Brand Management.Overview of the function:P&G Brand Management is one of the four Disciplines within the P&G Brand function, along with P&G Consumer & Market Knowledge (CMK), P&G Communications, and P&G Design. Together, our role is to build consumer-preferred brands that bring value for consumers, customers, and shareholders. We achieve this through superior products, packaging, brand communication, retail execution, and consumer and customer value equation.Your team: This role reports to the "brand manager". You will be part of a multi-functional Brand team - organized around the brands that we are selling in IndiaWhat success looks like:• You will receive continuous mentorship and work with other passionate people and get formal training and daily mentoring from your manager.• P&G is known for its dynamic and encouraging work environment. Our employees are at the center of everything we do. We value each person and support their own ideas, which encourages flexibility and a good work-life balance.Responsibilities of the role:• Co-leading a new product launch or reviewing the brand's current marketing strategies.• Conducting in-depth market and brand analysis monthly; using input from a cross-functional team to propose corrective measures for a specific initiative or category.• Contributing to the creation and management of integrated brand marketing initiatives across traditional and emerging channels (media, digital, CRM, in-store, public relations). Take charge of campaign briefs (whether for regional localization or local campaign construction) and monitor their implementation. • Co-managing your brand's digital marketing efforts (including brand awareness, content creation, local partnerships, e-commerce, etc.)• Working together to build Market and Initiative Reviews. Plan and prioritize internal meetings and events.Job Qualifications• MBA from Tier-1 institutes with 1-2 years• 1-3 years of relevant work experience in the FMCG industry in design. • Having a strong drive, a growth mindset, proactive, and good collaboration skills. • Quick learner and can multitask.• Must have a consistent record of excellent academic and non-academic pursuit. • Good command over English language.About Us We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more. We are an equal-opportunity employer and value diversity at our company.Job ScheduleFull timeJob NumberR000104183Job SegmentationRecent Grads/Entry Level (Job Segmentation)Salary: . Date posted: 04/18/2024 09:23 AM

Purpose/Mission This role will be responsible for driving sell outs from assigned KA channel through the Sell-out operations team, Marketshare for the brand, Relationship with front-end teams, Partner store teams & their stakeholders. Further the incumbent will lead the Planning + execution of training of front-end staff members, ensure efficient in-store execution of brand and planning + executing In-season priorities at the Point of Sale including VM and optimal representation of the brand as per guidelines. This role will also involve driving brand leadership & other accounts business priorities in alignment with the respective KAM teams. The role will also be accountable for maintaining & periodic reporting of sell out data in prescribed formats, building growth oriented monthly/annual sell out plans, providing vital market & consumer intelligence and improve overall quality of business and brand representation at various Points of Sale under the OTG strategy construct. Key Responsibilities Functional: Responsible for achieving assigned sales quota (Sell Out) on a periodic basis (Daily, Weekly, Monthly, Quarterly & Annually) and driving the performance of the overall Ops team. Track, drive & report to relevant internal stakeholders on brand market share, competitive initiatives, partner initiatives at stores & qualitative consumer insights Develop and execute strategies with internal stakeholders - Channel Head, KAMs, VM to deliver seasonal priorities and drive best representation at various PoS. Drive strong relationships with the Front-end ops team and enable the creation of a high-performance retail sales team to deliver on the sell out objectives. Periodically report, as per prescribed formats and requirements, sell out performance to internal stakeholders. Create and execute a review mechanism for the Ops team Plan & execute along with internal stakeholders and Ops team members on periodic front-end staff training as required each season basis the training calendar Ensure strong forecasting of sell out performance and periodically review the performance of the Ops team. Coach, Mentor & Develop skill-sets and capabilities of the Ops team. Support the team to enable achievement of sell out objectives and targets. Provide inputs and insights to Channel Head & KAMs on consumer, competition and product performance. Ensure weekly & monthly priority alignments with KAMs to optimize sales performance at respective accounts. Own and execute the RTV process from partner stores and ensure timely execution and reporting of the same. Work with internal stakeholders including merchandising, VM & KA Channel teams to ensure achievement of campaign objectives, each season. Ensure adherence of all Ops team members and front end team members to the policies and norms of the brand as laid out. Controlling; To measure progress on set KPIs. To measure progress of team members against set KPIs To report to all superiors To monitor all reports To monitor and report on customers and competitors sell-through + initiatives, and propose/execute actions To provide realistic plans and forecasts on sell out performances Professional background: Functional: > 5 years Operations, Sales with exposure to Large Format Retailers Industry: ideally in apparel/fashion/shoes, FMCG or FMCD Leadership: 1-2 years Exposure: Sports, Sales Ops, Retail Ops IT and Language skills Outlook: basic Word: advanced Excel: advanced PowerPoint: advanced English: advanced Local language: Fluent Educational Background : MBA in business / marketing and sales focus Salary: . Date posted: 04/17/2024 08:11 PM

Translate marketing/brand issues to research tasks/briefs and finalise effective research design/ tools to deliver required information for decision makingManage the Retail Track subscriptions and share actionable Insights for improving MS across categories of interestEnsure smooth coordination for Consumer immersions across the stakeholdersTake ownership of the Consumer Insights projects execution in timely mannerAlign the project brief with deliverable & actions for positive impact on business decisionsShare meaningful inferences basis primary research findings/other repository and follow up on actions taken basis thoseStrong understanding of Market research design and practices.Master's degree in Business Administration with Marketing as a specialization is a plus6-8 years of experience in Consumer Insight function at Consumer Product organizationDemonstrated ability to drive process improvement initiativesStrong analytical, problem-solving, and decision-making abilities.

Job Number 24070170Job Category Event ManagementLocation JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.CORE WORK ACTIVITIESManaging Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/21/2024 10:24 AM

Job responsibilitiesDirects the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.Anticipate evolving client needs and develop strategies to meet those needsDirectly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards.Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals. Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources.Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.Required qualifications, capabilities, and skillsDevelop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.Ensure risk and escalation procedures are adhered to at all times.Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines.Responsible for leading and managing multiple projects.Works directly with senior managers globally to identify technology, resource and/or process needs. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM