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Education Manager Salary in Mumbai - PayScale

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Housekeeping Manager
Marriott International, Mumbai, Any
Job Number 24062709Job Category Housekeeping & LaundryLocation Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. • Inspects guestrooms on a daily basis. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to verify adequate supplies. • Supports and supervises an effective inspection program for all guestrooms and public space. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Verifies all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to verify understanding. • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.Conducting Human Resources Activities • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Verifies employees understand expectations and parameters. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. • Observes service behaviors of employees and provides feedback to individuals. • Verifies employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members.Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Understands the brand's service culture. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:33 AM
Assistant Learning and Development Manager
Marriott International, Mumbai, Any
Job Number 24066921Job Category Human ResourcesLocation Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer. OR • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.CORE WORK ACTIVITIESAssisting with Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers.Assisting with Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs.Assisting with Developing Training Program Plans and Budgets • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Assists with establishing guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Assisting with Managing Training Budgets • Assists with the development of the Training budget as required. • Assists with managing budget in alignment with Human Resources and property financial goals. • Assists with managing department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/16/2024 03:43 PM
D&T Project Manager
General Mills, Powai, Mumbai, Any
Position Title D&T Project Manager Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to Manager - PMO Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the \"Work with Heart\" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the provided Link Purpose of the role The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of an Project Manager. This role will report into Head- PMO in India and functionally collaborate with global project management office team. It is an Individual contributor role. In this role, candidate will be responsible for leading assigned projects/product teams to deliver high impact, high value outcomes, while staying within identified project constraints for budget, scope, and schedule. KEY ACCOUNTABILITIES • Successfully deliver desired outcomes of assigned project(s)/product teams. • Manage team progress, timelines, budget, and ensure highest-value deliverables are being appropriately prioritized. Facilitate agile ceremonies (daily scrum, spring planning, sprint review and retrospective) and estimations. • Manage project or workstream, own schedules, outline key milestones, traffic deliverables, identify risks and solutions, and deliver specific project artifacts. • Lead the identification, management, and mitigation of highest risks, especially those related to business risk or potential business disruption. Remove impediments to help team maintain focus and ensure success and effectiveness. • Effectively communicate project status, risks and issues, and escalate for resolution when appropriate. • Build and maintain trusted, collaborative working relationships with project team members (including global & remote employees), leadership, stakeholders, and sponsors. • Motivate and energize the team to deliver results. • Embrace Continuous Improvement. MINIMUM QUALIFICATIONS Education - Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum 7-10 years of relevant work experience Practical knowledge of project management Agile methodologies, processes, workflows, and terminology Demonstrated drive to successfully deliver project/product outcomes within project constraints and guidelines. Proven ability and experience in successfully managing multiple projects and responsibilities simultaneously. Experience with early risk identification, problem solving and mitigation planning. Provide support to team as a servant leader and lead by example and removing roadblocks to delivery. Guide and coach, the team on Agile values, mindset, and practices. Strong verbal and written communication skills, and the ability to communicate clearly and effectively with all levels of the organization and partners. Proven ability and experience in working effectively and influencing the team Ability to self-manage priorities and deliverables. History of teamwork and willingness to roll up one's sleeves to get the job done Educate and support Product Owner, particularly with respect to refining and managing the product backlog. Meticulous attention to detail, organizational skills, and budget management skills Knowledge and proficiency with MS Office and Project Management tools Bachelor's degree in business or related field PREFERRED QUALIFICATIONS Experience in consumer food industry considered a plus, especially in Supply Chain or Commercial functions Business and technical acumen Experience with project management tools and software (Jira, Azure DevOps, Smartsheet, SharePoint, Microsoft Teams) PMP Certification Agile Certifications Salary: . Date posted: 04/17/2024 01:18 PM
Senior Manager, Internal Investigations
Marriott International, Mumbai, Any
Job Number 24068611Job Category Finance & AccountingLocation Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY This position will be based in India, with the city of location flexible, within reason. The Department of Investigations is a subgroup of the Global Safety & Security (GS&S) organization, which sits within the Risk Management function. This Department's mission places a strong emphasis on mitigating financial misconduct, identify theft and economic crime. The Department performs a wide range of investigations into allegations of other serious misconduct, threats and criminal activity committed by associates, guests and other third parties. The objective is to ensure and safeguard the assets, integrity and protect the reputation of Marriott International (MI).In this role, the post holder will manage or directly provide specific investigative services, projects, and information with designed to reduce company losses and successfully defend legal actions regarding the investigation and disciplinary actions of associates and/or customers.CANDIDATE PROFILEEducation and Experience Educational degree and/or relevant experience. At least 5 years of progressive Investigation or Audit experience including: Identifying and analyzing case evidence, before constructing an effective interview plan Investigative interview skills within local employment law requirements Experienced undercover investigation/project management skills. Comparable corporate industry experience highly desirable. Demonstrated hotel operations/management experience strongly preferred. Strong operational experience in India, with the ability to write and communicate fluently in both English & Hindi. Additional Indian language dialects an advantage. Overview of Skills & Competencies Demonstrated investigative development skills. In-depth knowledge of Internal Investigations services. Effective time management skills. Effective listening skills. Excellent written and oral communication skills. Demonstrated competency of problem-solving methodologies to enable effective decision making. Demonstrated follow-up and customer service skills. Personal integrity with a high regard to maintaining strict confidentiality. Ability to persuade and influence others, including those at senior organizational levels. Solid knowledge of local employment law. Understanding of the components of criminal and civil law. Ability to foster good working relationships with Corporate Legal & Labor Departments, Compliance, Internal Audit and Corporate Human Resources Departments. CORE WORK ACTIVITIESInvestigative Management Covert Investigations : Manages outside vendors when required Influence internal management regarding employment actions that are the result of theft, drug abuse, fraud, or serious misconduct. Provides on-site closure of investigations to a legally defendable conclusion working within legal guidelines and MI's Guarantee of Fair Treatment policy. Video Surveillance Investigations : Manages or directly delivers the technical, legal and communication requirements of conducting on-property covert electronic video surveillance, where permissible under local laws. Monitor and evaluate Country and City legislation concerning the use of electronic monitoring in the workplace. Ensures that the criteria of "reasonable expectation of privacy" is adhered to. Information/Due Diligence Investigations : Directly accesses and manages the process and dissemination of "publicly held" information in Country, City and private repositories for the purposes of due diligence analysis and pre/post-employment screening. Directly serves as a technical resource MI Policy concerning the use of information-based investigations, Country and City, Fair Credit Reporting Acts, and Constitution and Statutory Protections of Workplace Privacy. On-Site Investigations : Provides direct on-site unit assistance for property specific investigations. Gathers and coordinates information. Provides specific technical expertise in the delivery of investigative interviews in compliance of civil law. Special Investigations : Responds to and directly supports MI requests for specialized investigative direction. Implements and manages (to a legally defendable conclusion) all internal investigations which are a result of theft, fraud, and drug abuse. Directly manages the course of all investigations in a manner that is legally defendable. Reviews (with a labor attorney) all company violations which surface during an investigation to allow property management to make fair, balanced, and legal disciplinary decisions. Conducts post investigative interviews with associates identified as violating company policies. Intelligence Gathering : On request, provides searches via the internet and subscription databases on controversial groups, protests, and information of groups, companies or persons that are targeting the company. Fraud Investigations : Responds to all direct MI requests involving credit card, checks counterfeiting and system or computer fraud. Conducts on-going research in this field. Builds effective communication networks with local law enforcement agencies as well as federal agencies that handle financial and economic crime. Continuously enhances fraud expertise and knowledge in the field via on-going education. Provides direct counsel to MI Business Units on effective ways to conduct the investigation. Manages investigations and acts as a liaison between property, law enforcement agencies, Finance Group, Human Resources, Internal Audit, Law Department, and related regional managers as identified by the MI. Court Appearances : Schedules, organizes and/or attends Company prosecution appearances in court on behalf of the company. Consultation Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Provides professional consultation for all other MI Business Units upon request. Communication Maintains and provides effective communications during all investigations with Regional Vice Presidents of Human Resources, Area Directors of Human Resources (ADHR's), Regional Associate Relations Managers, HR Field Services Team management, Attorneys from Corporate, Legal and Labor Law Departments, Internal Audit, Business leaders, unit General Managers, and other regional managers and MI Business Units. Designs, develops, and creates graphic presentations of department initiatives and internal field service evaluating processes. Oversights for monthly Executive Summary publication. Additional Responsibilities Performs other duties/assignments as requested by management teams and leadership groups. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 02:51 PM
Restaurant Manager
Marriott International, Mumbai, Any
Job Number 24041528Job Category Food and Beverage & CulinaryLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/20/2024 03:04 PM
Events Manager
Marriott International, Mumbai, Any
Job Number 24070170Job Category Event ManagementLocation JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.CORE WORK ACTIVITIESManaging Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/21/2024 10:24 AM