Incident Problem Manager Salary in Mumbai - PayScale

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations.This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations.Key job responsibilities· Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of root cause analysis and follow-up resolution actions.· Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.· Responsible for Asset and Inventory management.· Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development· Health & Safety, local statutory requirements, environmental and energy management.· Vendor critical facilities management teams.· Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.)• Incident management and Emergency Response:• Maintain mechanical and electrical equipment.• Assist root cause analysis of equipment failures.• Assist in troubleshooting of facility and rack-level events within internal SLA.• Ensure all safety procedures are adhered to while performing work.• Take daily operational readings of all mechanical and electrical equipment.• Utilize internal tools and portal to manage Data Center work flows.A day in the lifeAmazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operations. This equipment includes, but is not limited to, switchgear, Gensets, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.Responsibilities:• Operate & Maintain mechanical/electrical equipment.• Assist root cause analysis of equipment failures.• Assist in troubleshooting of facility and rack-level events within internal SLA.• Ensure all safety procedures are adhered to while performing work.• Take daily operational readings of all mechanical and electrical equipment.• Utilize internal tools and portal to manage Data Center work flows.About the teamHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have a team of best in class operations engineers with varied backgrounds who look after the data center infra availability & uptime. Also, we have cross-functional teams who support other data center activities whom we regularly collaborate with.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experience

BASIC QUALIFICATIONS- An engineering degree or equivalent- 7+ years of relevant engineering experience managing large scale services- 7+ years of relevant experience in DC Operations,IT Operations or similar roles- 3+ years building & managing strong, successful technical teams in a similar culture- Incident Management Experience- Vendor Management Experience- Process Improvement Experience- High degree of organization and detail-orientation- Excellent written and verbal communications skills- Proven track record of success in delivering complex projects- Prior ownership of the operation of a mission-critical team and/or product- Ability to consistently deliver results despite competing priorities and distractions- Security and Health & Safety awarenessDESCRIPTIONJob Description: Data Center Manager for the world's biggest Cloud Infrastructure. About You: You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited ("ADSIPL"). You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors. You will also have a passion for technology along with a desire to be the best at your job every day! About The Role: As a Data Center Manager in ADSIPL, you will get to manage the world's largest Cloud Computing Infrastructure in India. We encounter interesting, challenging & complex problems every day, being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. Your day job at ADSIPL will include (but not limited to):- Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.- Maintaining existing co-located and in-house Data Centres- Helping build and bring online new Data Centres- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve- Assisting & managing relationships with external vendors & contractors- Liaising with internal teams & management groups- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres- Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive changes- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.What are we looking for in a successful AWS Returner Data Centre Manager (DCM) candidate along with the technical knowledge and experience.People Management. As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 3 years. You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management. Incident Management. You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management. Vendor Management. An Amazon, the DCM has to deal with vendors, third parties, contractors & security companies. You will be able to prove you have experience dealing with external parties and be able to display incidents of both problem & conflict management when dealing with same. Process Improvement. You will be able to demonstrate an ability of taking both a good working process & a bad process and improving. You will have experience in processes mapping, implementing remediation steps and how this affected the overall business you were working in. Experience in Kaizen/Lean/Six Sigma is preferable Health & Safety. Health & Safety should be at the forefront of every DCMs mind. Managers should be able to positively influence the Safety culture of the Data Centre organization.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- Technical depth to pass at least one of our Network Engineer, Systems Engineer or Developer Support Engineer skill set- Project Management Experience- Extensive OE and or Agile experience- Capacity planning and budgetary experience.- Experience in Kaizen/Lean/SixSigma is preferable- Change Management & Fault ManagementSalary: . Date posted: 04/04/2024 09:35 AM

Job Number 24058746Job Category Loss Prevention & SecurityLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. • Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. • Assists in the development of detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times. • Complies with applicable federal, state and local law and safety regulations. • Follows proper key control guidelines in loss prevention and in the property. • Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. • Follows Duty of Care process for the protection of guests and employees. • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Monitors all unusual activities in and around the property that would impair the well being of guests and employees. • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. • Oversees and guides the efforts of the Accident Prevention Committee. • Oversees first aid program for guests and employees. • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.Ensuring Exceptional Customer Service • Meet quality standards and customer expectations on a daily basis. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. • Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops liaison with local law enforcement and emergency services. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:51 PM

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: · Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. · Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. · Responsible for Asset and Inventory management. · Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. · Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) · Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. · Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development · Health & Safety, local statutory requirements, environmental and energy management. · Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. · Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. · Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) · Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). · Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experience

DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: · Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. · Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. · Responsible for Asset and Inventory management. · Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. · Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) · Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. · Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development · Health & Safety, local statutory requirements, environmental and energy management. · Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. · Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. · Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) · Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). · Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experience

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Merchant issue management manager you will be leading and supporting critical strategic initiatives, business performance initiatives and operating cadence management. Business performance initiatives may include assessing and implementing more efficient ways to operate, coordinating with internal stakeholders on end-to-end performance of the various Client Service, Merchant service improvement opportunities. The team's mission is to support the resolution of issues as well as conduct strategic analysis that results in sustainable improvements to our products and technology operations. Projects will include heavy interaction and collaboration with senior manager and an Executive Leadership across the JP Morgan Payments space. Job Responsibility Lead a team of Issues Management Analysts who specialize in conducting complex research, performing advanced data analysis and generating reports using complex SQL queries. Overseeing the day-to-day operations of the team, ensuring all Issues Management cases are handled promptly and effectively. Providing guidance and support to team members to enhance their skills and knowledge in handling Issues Management cases. Monitoring individual and team performance metrics, providing feedback and implementing strategies to improve productivity and quality of service. Ensuring accurate and timely resolution of issues. Handel escalation issues promptly and effectively maintain Client's satisfaction. Generate and review team's performance reports to identify improvement opportunities. Collaborate and work closely with other internal departments to address Client's issues. Identifying opportunities for process improvement and implementing solutions to enhance the efficiency and effectiveness of the team. Required qualifications, capabilities and skills Demonstrated strong technical skills and business acumen related to data management and payments processing. Previous experience in banking operations, technology and team management. Ability to lead and motivate team effectively. Strong communication skills for interactions with team members, internal departments, senior management and clients. Familiarity with banking payment systems and experience in incident management, production support and problem management processes. Ability to adapt to changing priorities, work under pressure and meet deadlines in a fast-paced banking environment. Ability to challenge colleagues and demonstrate a visionary mind-set always seeking ways to enhance processes that improve the client experience. Preferred qualifications, capabilities and skills Bachelor's degree or 7+ years equivalent relevant work experience Demonstrated strong SQL query experience writing and modifying complex queries. Minimum of 3+ year experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed. About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/12/2024 10:27 PM

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.Position Title Sr. Technical Engineer - Salesforce Platform Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to Not available in the old job description Remote/Hybrid/in-Office Not available in the old job description ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the \"Work with Heart\" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link . Purpose of the role The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform. We are seeking a Sr. Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Consumer Care & Canada Sales product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners. KEY ACCOUNTABILITIES 25% of time Salesforce CRM Practice Operations & Delivery • Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects • Support Core CRM Cloud org assessments for platform opportunity identification • Create & help maintain documentation & refresh of best practices, principles, processes, and standards for Salesforce Core CRM products • Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives • Support Salesforce Core CRM pilot opportunities • Participate the establishment & execution of central practice operations & ways of working • Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs • Support Salesforce seasonal upgrade release needs • Continue to build on communication/soft skills • Learning and enhancing new skills • Assist with project planning and risk management as needed • Partner with Salesforce CRM peers & community to knowledge share and problem solve 75% of time Project & Product Team Partnership & Delivery • Partnership with Consumer Care & Canada Sales product teams to understand business requirements, evaluate considerations (security, scalability, limits), and deliver solutions through executing design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, & documentation. • Participate in Salesforce org support model (includes incident management, daily org logging/monitoring & root cause analysis) • Partners with Analyst & Data Engineers for daily data/integration job monitoring within the Salesforce ecosystem • Ensure platform principles & governance best practices are being following • Steward for org for Salesforce org security compliance, including proper encryption, access controls and vulnerability management are implemented • Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs • Collaborate with product team to identify & utilize meaningful new features of Core CRM platform • Support Salesforce Core CRM pilot opportunities • Partner with Analysts on Salesforce seasonal upgrade release review and testing • Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc) • Challenge ideas and opinions to avoid pitfalls and inefficient solutions • Identify gaps in processes, opportunities for improvements and automation • Consult, advise and provide subject matter expertise as required MINIMUM QUALIFICATIONS • 7+ years of Salesforce Core Cloud (i.e. Service Cloud, Salesforce Platform) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.) • Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.) • Demonstrated experience of strong communication skills (oral & written) • Demonstrated ability to work in a team environment yet independently productive • Demonstrated ability to span geographic and time zone constraints to collaborate on solutions • Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps • Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight • Effective analytical and problem-solving skills • Ability to research, plan, organize, and implement new processes or technology • Experience working in a team using agile development methodologies Skill proficiency expectations • Expert Level • Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) & customization (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, etc.) • Strong communication skills • Effective abilities to solution (problem statements, options/alternatives, pros/cons) • Working in global teams • Intermediate Level • Agile techniques, methods & experience • Identify gaps in processes, opportunities for improvements and automation • Basic Level • Experience with DevOps, CI/CD, & Cyber Security • Knowledge of Google Cloud Platform PREFERRED QUALIFICATIONS • Salesforce certifications (Admin, Developer) • Prior successful experience as a Salesforce Admin or Analyst • Experience with consuming and interacting with MuleSoft integrations • Experience with DevOps, CI/CD and Knowledge of cloud platforms and solutions, such as Google Cloud Platform • Database experience, including knowledge of SQL, and relational database concepts and models • Experience with dimensional modeling, ETL, and structured and unstructured data • Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau • Understanding of CPG industry • Experience with modern Software Engineering principlesCOMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/17/2024 01:20 PM

BASIC QUALIFICATIONS- High school or equivalent diplomaDESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall 'hands-on' management of the Mechanical, Electrical (M&E) and across ADSIPL's portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations.Primary responsibilities and SME fields include, but are not limited to: Operations and Maintenance: • Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. • Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. • Responsible for Asset and Inventory management. • Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. • Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) • Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. • Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development • Health & Safety, local statutory requirements, environmental and energy management. • Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA's and KPI's. • Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. • Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits...etc.) • Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). • Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 2+ years of data center engineering experienceSalary: . Date posted: 04/18/2024 10:17 PM

Operational services Required Skills: CORE ACTIVITES: As an Environment Management associate you will be expected to conduct the following activities: - * Maintaining planning records of environment bookings and environmental requirements to support testing. * Documenting all environments including ownership, service levels, versions and infrastructure information. * Reporting and managing costs for each environment and identifying cost savings. * Prioritising issues for resolution before UK start of business day. * May be required to provide out of hours coverage to support environment maintenance activities. * Report to the based Regional & Global Environment Support Team Manager.SKILLS, KNOWLEDGE & EXPERIENCE: ESSENTIAL SKILLS: Advanced knowledge of application, data and infrastructure architecture disciplines Understanding of architecture and design across all systems Working proficiency in Monitoring toolsets and interface knowledge - Splunk, Geneos, Logstash , Kibana, Prometheus, Cortex, Appdynamics, Dynatrace, MQ, Kafka Working Knowledge in Linux/Windows, Container technology/Kubernetes or Exposure to Cloud support & configuring monitoring for applications and services on Cloud Exposure to automation technology like Ansible or puppet Exposure in one of the following languages - Java/Python/.Net Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals Understanding of software skills such as business analysis, development, maintenance and software improvement A sense of curiosity to future out problems, as well as self-motivation to drive those problems toward solutions Debugging skills and analytical ability to find the problem and provide resolutions in short timelines Sound knowledge of the ITIL or Incident, Problem and Change management for Production support Understanding of data security and controls Financial services industry/ tech experience is a plus COMMUNICATION AND MANAGEMENT SKILLS: * Excellent verbal and written English required. * A proactive approach to problem solving, taking ownership of issues. * Good prioritisation and time management. * A desire to provide solutions of the highest quality. * A team player (i.e. relaxed; good sense of humour etc.). * Attitude - enthusiastic, positive, and self-motivated.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.Salary: . Date posted: 04/22/2024 10:24 PM