First Line Manager Salary in Mumbai - PayScale

Job summary:Join JPMorgan Chase's APAC Solution Center, a first-line client service team providing top-tier service to our Treasury Services corporate and financial institution clients. We're seeking an experienced professional with a minimum of 6 years in the Client Service Manager portfolio to join our Payments team.As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.Job responsibilities: Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients Handle day-to-day client inquiries and requests relating to their accounts and transactions Take ownership in pending cases by following up closely and providing proactive updates to clients Ensure risk/compliance guidelines are followed at all times while meeting client needs; Identify and escalate issues in a timely manner Perform maintenance requests e.g., signature updates, call-back list updates, SA updates, etc. Coordinate/Follow-up with internal partners Gather and compile information e.g., interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.Required qualifications, capabilities, and skills: Client Satisfaction Resolve phone and written inquiries from clients and internal partners Log, track all incoming work into call tracking system within 24 hours Ensure first call resolution Provide client updates on unresolved cases Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally. Client IntimacyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:24 PM

Key Accountabilities/Major Responsibilities: This role will incorporate the following: Client Focused Provided with a set of clients, the Compliance Reporting Analyst would be responsible for: Reviews rules setup by other analysts & acts as a control point toward achieving that the rule is working as per client requirement. Ensure the setup of rules are in line with regulatory requirements including the 1940 Act & UCITS Able to interpret regulatory changes if any and accordingly provide functional input to make necessary changes to any existing rules. Act as a change agent and provide technical expertise to key projects/initiatives in the compliance reporting function. Act as a key linkage point with the OSD teams & other stakeholders including audit. Is able to provide an e2e view of the rule coded, whether it is working properly and resultant breaches if any. Providing innovative solutions to client requirements (including coding the Compliance Reporting application) in sync with optimization of the rule library in place. Is able to appreciate specific client nuances successfully and provide an appropriate & optimal solution to meet objectives. Maintaining existing fund "rules" within the system and tailoring available solutions to the changing needs of the client in a timely manner. Scope client requirements against that of the system and perform maintenance to the client's account. Investigate investment guideline breaches with the investment manager to assist the client in the breach resolution process. Keep upto date with industry practice, product development and evolving regulations. Technically Focused Concentrate on problem-solving technical and involved requests for clients across the globe, as part of discrete implementations of new business. Interpreting investment mandates to identify "rules" Agreeing reporting criteria with the OSD teams Coding identified and agreed "rules" within the Compliance Reporting application Logical, problem-solving, technical person would be ideally suited. The successful candidate will need to either have, or swiftly acquire, knowledge of a myriad of financial instruments, including derivatives.Key responsibilities: Regularly communicate with the Ops and OSD teams (over the phone and electronically) discussing potential breaches on the investment mandates relating to assigned funds. Create, maintain and test logical rules automatically applied to the financial instruments owned by J.P.Morgan's clients. Qualifications/Experience/Knowledge Knowledge and Experience Required: Degree in related technical area (such as Finance, Mathematics, Economics, Computer Sciences or Business) advantageous but not essential. Qualification involving financial instruments beneficial. The successful candidate would have at least two of the following key attributes, demonstrated by suitable experience: Strong client servicing experience Coding or report writing experience, ideally with logic-based database systems Excellent financial market and instrument knowledge Compliance reporting product knowledge All candidates must have: Excellent written and verbal communication Strong analytical, organisational and problem solving skills PC literacy, especially in Microsoft® Excel About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/03/2024 10:21 PM

BASIC QUALIFICATIONS- High school or equivalent diplomaDESCRIPTIONData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! Come and work for the world's most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations.The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPL's data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.A Data Centre Operation Technician at ADSIPL, expectation from role are:• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.• your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.• You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge• You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.• More experienced technicians may assist in training less experienced members of the team.* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.* This role involves covering 24x7 shift rotationWe are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- Experience with computer hardware troubleshooting and repairSalary: . Date posted: 04/04/2024 10:20 PM

Job Number 24062565Job Category Information TechnologyLocation Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY The Continent Information Security Partnerships position drives continent security program, policy, and project execution, providing leadership and direction to the above property and on-property teams. The position strives for outstanding security compliance status and ensures that Security implementations within the continent follow company security standards with a special focus on the South Asia Region (properties and above property offices located in India, Sri Lanka, Bangladesh, Nepal, etc.). The role will track and report on established security metrics to Senior GIS and Continent leaders and will have a direct reporting line to the Senior Manager / Director / Senior Director of APAC/APEC Information Security Partnerships. This position maintains strong relationships with continent Business Partners, IT operations, and Field IT Managers and is the point of contact working with them to liaise with additional teams within Security. CANDIDATE PROFILE Education and Experience Required Qualifications: 5 years overall experience in Information Technology, IT Security, and/or IT project management experience 2 years in executing technology plans and/or project portfolios or information security programs 1 years' of implementing enterprise security risk management frameworks and processes. Fluent in English, both spoken and written. Bachelor's Degree or the equivalent combination of education, technical training, certification, or work/military experience Preferred Qualifications: 5 years' experience in hotel IT Management. 2 years' experience working with Business and IT partners. Current information security certification, including Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) 2 years' experience in Cybersecurity response and remediation Basic understanding of vulnerabilities and remediation actions Basic understanding of different attack vectors Demonstrated understanding of key network and technical security controls. Experience participating in and coordinating activities for security incident response. Good understanding of PCI DSS and Hands-on experience in PCI DSS audits Demonstrated ability to apply GIS policies at a discipline unit level. Knowledge of IT security within an infrastructure environment. Knowledge of business environment, service requirements, and hospitality culture. Risk identification and remediation along with respective teams Experience in project management. CORE WORK ACTIVITIES Leads Security project implementations within a designated region/area, partnering with the respective above property and property teams. Develops and delivers tactical communications, issues remediation planning, and implementation timelines with the regional IT Operations and Global Information Security teams. Initiates and completes audit programs, including tracking of progress, results, and gaps remediation. Shares with GIS and continent partners and leads follow-ups, such as Information Security Audits, Information Protection Assessments (IPPA), IT Peer Review, IT Checklist, Regulation related assessments and PCI audits. Identifies learning and knowledge gaps and facilitates educational calls, materials and meetings to the regional IT Operations and field associates Plans and leads security reviews/certifications for new systems and services for properties across an assigned continent. Performs first-line approval of security requests from the partners and presents to leadership for additional approvals Key contact for security compliance, partnering with continent and global GIS teams. Tracks compliance of the continent and works with on-property IT associates along with the Area IT Managers towards issues remediations, providing necessary escalations and follow-ups to the respective teams. Partners with Cyber Incident Response Team during incident response and remediation with their respective continent Point of contact for general questions and queries around global Information security programs, policies, procedures, and/or strategy. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/09/2024 08:52 AM

Organization DescriptionThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Employer DescriptionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Job DescriptionProcess : Global Screening Organization - SupportRole : Vice President (603)J.P. Morgan is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.GSO Support is focused on strategic initiatives to improve the client experience and drive operational efficiencies in collaboration with Operations. It encompasses STP Optimization by Hit Rate Management, Calibration, and Quality Assurance.Your Key Responsibilities would include: - Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels. The successful candidate will also be required to focus on controls management, stakeholder and driving changes In addition, focus on partnering with the Donor Location, Technology, Operations. Client Service teams and other stakeholders Identify opportunities for process efficiency & implement in a controlled manner Team management to not only meet objectives but also ensuring the morale of the team is high Work in partnership with Local/Global OCM team for QA Tests, MIS, Audit etc Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions Develop an environment of continuous focus on quantifiable productivity and quality Participate or lead other sanctions Screening or Line of business aligned initiatives as necessary Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration Participating in meetings at the operational and project level, providing continuous feedback on project status Responsible for overall Performance Management and Talent Review processProblem Solving and Analysis Highly skilled at problem solving, ability to scope and provide structure to complex issues and provide insightful and timely remediation. Superior attention to detail so that documentational / reporting errors can be prevented. Ability to identify areas of opportunity for process improvement and build out recommendation to proceed Advanced numeracy and Microsoft skillsCommunication Strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team Ability to use effective systemic data driven reporting to support program reporting Actively contributes to program updates, Pod and team meetingsWorking Style and Influence Ability to handle multiple projects, manage personnel & teams in order to meet stakeholder expectations Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations Ability to work collaboratively and with effective influencing skills to achieve positive outcomes Ability to understand own role and those of other team members, not be overly rigid of existing roles and recognise at times the need for flexibility within roles to achieve the project and organisational objectives Able to work comfortably and confidently under pressure to achieve target deadlines Ability to work on a hands-on basis and not limit oneself to only tracking and reporting milestones Confident to raise concerns with leadership team and support resolution Possessing the passion, empathy and ability to lead a team, recognizing individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity and inclusivity. Leads with confidence and courage, considerate of others, supportive during high pressure situations and celebrates successes equally of individuals and team alike.Qualifications Bachelor's degree in finance / accounting and M.B.A preferred - 12+ years experience in financial services industry. Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus) Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must."Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future."About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/15/2024 10:20 PM

Do you dream in petabytes? Are you constantly identifying new ways to leverage data to solve unknown problems and answer unasked questions? Would you like to be part of a team that seeks the stories in data that illuminate big investments that will best serve and delight clients? JPMorgan Chase needs curious, passionate data scientists to drive the transformation of data into insights that identify "aha!" moments and enable business breakthroughs. As a Quant Analytics Lead, in the ML Intelligence Analytics organization, you will utilize data analytics and programming skills to assist and contribute to optimizing Chase's machine learning products, while providing insight of the results that were found in the analysis. The role is hybrid manager & hands-on role so we're looking for exceptionally creative, ambitious, "data curious" thinkers who can help extract true business value from the data. From a managerial perspective you will lead a small team of analysts to leverage Chase's knowledge management repository (Chase Answers) to help assisting employees to solve more complex problems and discovery opportunities for customers to self-service information on the repository of information. As a team manager you will also have responsibilities to oversee all MLIO analytics team members in India that support Conversational Insights, Channel Personalization, Real time analytics & agent assistant (Evee). Job Responsibilities: Support & lead partnerships with key Ops stakeholders and Ops Product groups focusing on MLIO Knowledge Management with strong understanding of business drivers, underlying data and processes. Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, leadership teams and business partners in regularly scheduled analytics meetings. Transform data, reporting, analysis into insight that improves the existing operational processes & applications that impact thousands of front-line specialist. Build a suite of reports that allows Leadership and front-line employees to quickly see relevant pipeline, productivity, and scorecard metrics associated with Knowledge Management usage and tracking. Develop roadmap of advanced analytics initiatives to support achievement within multiple lead channels (focused on agent facing applications & their knowledge management repositories). Create behavioral analytics to understand the specialist and personalize their experience. Identifying, testing and deploying new data types that can give insights and enhance existing prediction capabilities to provide analytically recommendations that align to core objective. Proactively investigate issues and problems in both model building and production phases and document KPI, PoC, workflow, and data sources in clear and concise way. Strong coding and heavy lifting in writing and maintaining Alteryx, SQL, Tableau and Python code. Manage a direct team of 2-3 analysts and oversee additional 2-3 analysts who are supporting other functions. Required qualifications, skills and capabilities: Bachelor's/Master's degree in a quantitative discipline (Data Science/Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields) 15+ years of experience in applying statistical methods to real world problems using SQL and at least one of the following analytical tools: Alteryx, Python, and Tableau Experience with visualization techniques for data analysis and presentation Strong Mathematical/statistical skills by using Alteryx/Python/SQL/Tableau Have a demonstrated ability to think both independently and collaboratively to implement creative solutions that solve business problems, being diligent in the detail while maintaining focus on broader purpose and business objectives Knowledge of advanced statistical techniques and concepts or methodologies: Linear/logistic regression, statistical models, clustering, decision tree and experience in statistical and data mining techniques: GLM , Random Forest, Boosting, text mining, NLP, etc.. Leadership: Mentor and coach a small group of 6 FTEs & drive and able to help in identifying and onboarding talents across industry, mentor newer team members and identify growth opportunities for existing team membersPreferred qualifications, skills and capabilities Experience using cloud services: Azure or AWS etc. Experience in Financial Services or like industry desired Candidate should be able to crisply synthesize data into actionable insights for executive leadership. Have a strong grasp of big data disciplines, AWS, Agile (scrum) methodologies, and new technologies Previously worked in an insights function at a financial services firm or consulting firm supporting Financial firms.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.Salary: . Date posted: 04/10/2024 10:27 PM

Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Product Designers are part of multi-disciplinary teams, including experience researchers and content designers, committed to designing the future of banking. In this role, you will be part of a multi-year transformation into the fin-tech future of institutional banking incorporating emerging technologies such as block chain, data science, machine learning and cyber-security into the Payments products we create.Job SummaryAs a Senior UX Design, Associate on our Payments Operations team, you will engage in the full range of design practice activities, from up-front research, insights, and strategy to ideation, prototyping, and testing, through to delivery of final designs. You will be a part of multi-disciplinary teams, including Researchers and Service Designers. You will also participate in cross-functional collaboration with Product Managers and Engineers. We expect you to have strengths in the core interaction design parts of this process, and a desire to continually broaden and improve your skills.Our team, which sits within JP Morgan's institutional bank (serving corporate clients), leverages emerging technologies to develop and refine the tools considered most essential to the users that keep this business at the top of the industry.Working as a valued member of a collaborative multidisciplinary team (User Research, Service Design, Visual Design, Product Managers, Business Stakeholders, Engineers) you will work closely with the business and users, following best practice User-Centered Design to deliver innovative and creative solutions to complex problems. Job Responsibilities Design and re-design product experiences across our [Product Line] offerings Partner with UX Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users Collaborate directly with engineering peers, advocating for the user's perspective when working cross-functionally Perform ideation and prototyping to explore different options, including unexpected, but still workable solutions Diagram the interactivity of the product, including user flows and wireframes Detail the designs, built upon our Design System, that brings our solutions to life Present work and articulate design decisions to Product Team leadershipRequired Qualifications, Capabilities and Skills Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience Minimum of three years of relevant work experience Plans and structures their own work, executing quality work within expected time frames Demonstrated experience with user-centered design approaches Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping Able to show how your understanding of technical constraints and opportunities informed your design solutions Intermediate communication and presentation skills, including articulating the rationale behind design decisions within the teamPreferred Qualifications, Capabilities and Skills Prior experience designing applications within complex business domains Developing understanding of Accessibility Guidelines and Inclusive Design practices Has shipped digital products or a launch-ready prototype Understanding of basic technical context of their designs; familiar with HTML, CSS, and JavaScript Foundational understanding of business needs, and how design connects with itAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/19/2024 10:25 PM

JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. AWM Global Product Marketing is a team responsible for strategic marketing & execution of all wealth management investment, banking & trust products to UHNW and Institutional clients. As an Investment Product and Content Marketing professional, you will work closely with Business, subject matter experts (SMEs), and various teams within Marketing to develop content - includes but not limited to markets, thought leadership, investment strategies, and product solutions. Job Description: The Product Marketing Content Manager Associate will be vital to the maintenance and upkeep of collateral on the public website across a variety of business lines. Partner closely with Marketing Business Leads & Line of Business team members to update and refresh collateral assets living on the public website, including, but not limited to articles, biographies, and landing pages. Maintain a project lifecycle system for the implementation of changes required to ensure compliance, legal and risk needs are met on regular cadence as informed by marketing leads. Interact with content owners, legal, risk and compliance to ensure all content features consistent, cohesive messaging aligned to brand positioning. Partner to translate English materials into other target languages as appropriate, including project management with translation agencies, implementing translations into existing templates and publishing to client, in alignment with stated risk & control processes Collaborate with web teams and production to ensure accuracy of updates are implemented and live across all assets. Partner with Analytics team to compile meaningful data for analysis and reporting to facilitate content strategic planning. Gather and analyze engagement metrics for our product marketing collateral and digital content across our website and internal systems Work effectively with a wide range of stakeholders across all levels, regions and channelsRequired qualifications, capabilities and skills: Post Graduate in finance, economics or equivalent preferred with demonstrated experience and success as a writer in the industry Experience in investment/financial writing, with solid understanding of financial, economic and investment concepts, asset management industry, products and customer behavior Superior writing and editorial skills in English Digital and social savvy; solid experience in data-driven approach to content engagement Demonstrates ability to turn complex financial subject matters into compelling stories that effectively promotes the firm's capabilities, engages the target audience, and steers the desired actions. Demonstrated ability to synthesize various viewpoints and translate those views into thoughtful marketing and educational pieces Passionate about creating client engaging content and keen on evaluating content impact for continuous improvement. Displays a reporter-like tenacity to work with senior-level subject matter experts to generate high-quality content under tight deadlines, within hours or next day (for example, when developing content on market response)Preferred qualifications, capabilities and skills: Excellent communicator (written and verbal) with leadership and interpersonal skills to coordinate efforts across teams across markets Excellent time management and project management skills and the ability to coordinate editorial projects with multiple teams. Highly flexible; comfortable working with ambiguity; ability to multi-task, and to enjoy working in a demanding, fast paced environment; ability to adapt quickly and manage multiple, competing priorities and projects with quality output at one time Process-driven, attention to details with proven experience of managing content production processes. Ability to steer process improvements/automations to build efficiencies and to establish best practices across the team High level of independence and positive energy; responsible and accountable; respect for diversity of opinions and styles; flexible in approach. Thrives working both independently and as a team memberAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/22/2024 10:26 PM

JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The Private Bank's Global Insights program is designed to deliver industry leading insights to Private Bank clients and prospects on the most relevant wealth planning and investments topics. Job Description: The Marketing Content Manager Associate will be vital to the maintenance and upkeep of collateral on the public website across a variety of business lines. With your knowledge of industry & client needs along with exceptional marketing skills, you will steer engagement and business impact through ongoing improvement in delivery quality enabled by digital and data Partner closely with Marketing Business Leads & Line of Business team members to update and refresh collateral assets living on the public website, including, but not limited to articles, biographies, and landing pages. Partner with the Global insights team to prioritize the content that needs to be reviewed, be the point person to compile refresh requests from other teams and work with Insights marketing team to assess if the pieces should be refreshed or set. Maintain a project lifecycle system including timelines for the implementation of changes required to ensure compliance, legal and risk needs are met on regular cadence as informed by marketing leads. Interact with content owners, legal, risk and compliance to ensure all content features consistent, cohesive messaging aligned to brand positioning. Collaborate with web teams and production to ensure accuracy of updates are implemented and live across all assets. Maintain a database and archive of articles and thought leadership that are refreshed and what has expired Work effectively with a wide range of stakeholders across all levels, regions and channels. Required qualifications, capabilities and skills Post Graduate in finance, economics or equivalent preferred with demonstrated experience in the financial services / asset management industry Passionate about insights content impact for continuous improvement Experience in investment / financial writing, with solid understanding of financial, economic and investment concepts, asset management industry, products and customer behavior. Demonstrated ability to synthesize various viewpoints and translate those views into thoughtful marketing and educational pieces Strong attention to detail and ability to work in high pressure environment Solid experience in data-driven approach to content engagement Highly flexible; comfortable working with ambiguity; ability to multi-task, and to enjoy working in a demanding, fast paced environment; ability to adapt quickly and manage multiple, competing priorities and projects with quality output at one time High level of independence and positive energy; responsible and accountable; respect for diversity of opinions and styles; flexible in approach Preferred qualifications, capabilities and skills Editorial skills a plus Prior project, web and events management experience is a significant plus Working knowledge in Adobe Photoshop, PowerPoint, Excel and general online multimedia platforms Strong verbal and written communication skills About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/22/2024 10:26 PM

An opportunity has arisen for an individual to join the team as a Vice President. The successful candidate will be involved in day to day cash payment and securities settlement risk issues and control, participation in projects, and will interface with Operations Risk Management (ORM), Operations, Treasury, Credit, Compliance, Legal, Middle Office and other functions to ensure that policies, processes and control requirements are properly developed and adhered to. The team works in a very fast paced environment with multiple trade and currency cut-offs to be adhered to alongside project responsibilities. Job Responsibilities Apply sound operational and credit risk management principles, judgment, research and investigation to support process and to manage credit exposures/ decision approvals within respective approval authority. Manage cash payment and securities settlement and monitoring/approval functions that affect and control credit and intra-day exposure for a portfolio of clients, products and currencies. Understand and support operational control and regulatory reporting requirements Work with Operations and Client Services to manage client payment relationships Inform aligned Credit Risk and ORM partners about client portfolio activity, issues and provide line sizing recommendations. Liaise with key stakeholders including Credit, Relationship Managers, Product Management and Operations regarding client credit limits/arrangement recommendations to support clients' activities. Actively participate in client and country crisis management risk mitigation actions including Rapid Exposure Drills (RED) with Credit and Relationship Managers and support business resiliency planning. Engage as a subject matter expert for payment systems and processes. Lead projects that relate to TAG core functions as requested by management (e.g. development of the Funds control Applications) Required qualification, skills and capabilities: Experience in Risk, Operations, TS or CFS Client Service, Middle Office or product management. Experience working on Global Funds Control Knowledge Funds Control & Credit Risk systems PC literate with proficiency in MS Outlook, MS Word and MS Excel. Knowledge of securities clearance/processing, custody and/or foreign exchange and multicurrency services would be desirable. Strong interpersonal and team working skills Self-starter capable of multi-tasking in a time sensitive environment Ability to communicate effectively Flexibility to work on Bank holidays when requiredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:23 PM