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Knowledge Management Associate Consultant Salary in Karnataka - PayScale

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Manager/ Associate Senior Manager, IAM
, bangalore, IN
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Job ID: 34253Job Title: Associate Senior Manager/ Manager, IAM Reports to: Director, Security Architecture and EngineeringLocation: Gurugram/ BangaloreHybrid WorkingThe role which is part of Colt is Security and Resilience team is responsible for Strategy and Roadmap for Identity and Privilege Access Management, driving the transformation and development of the Identity and Access Management (IAM) function. The role will lead a team of IAM and PAM professionals, including architects, consultants, analyst, and engineers, and will be responsible for the development, implementation, and continual improvement of IAM and PAM capabilities and strategies.Key Accountabilities::Develop and execute a comprehensive IAM and PAM strategy aligned with the organisations goals and industry best practices.:Collaborate with cross:functional teams, including IT, security, compliance, and business units, to align IAM and PAM initiatives with business objectives.:Oversee the design, implementation, and operation of IAM/PAM processes and technologies, such as user provisioning, access certification, authentication, and authorization, credential vaulting and password randomization, approval workflows.:Monitor and evaluate program performance metrics, identify areas for improvement, and implement enhancements to optimize the programs effectiveness and efficiency.:Assess and mitigate risks associated with user identities and access rights, privileged accounts, and third:party access.:Build and develop a high:performing team, providing coaching, mentoring, and professional development opportunities.Role Specific Requirements::Proven experience in a leadership role overseeing Identity and Privilege Access Management programs in large organizations.:Strong knowledge of IAM/PAM concepts, technologies, and best practices, including identity lifecycle management, access governance, authentication, and authorization mechanisms.:Familiarity with regulatory requirements and industry standards related to IAM, such as GDPR, PCI DSS, ISO 27001, NIST.:Experience in designing and implementing IAM and PAM solutions using industry:leading tools and frameworks.:Good understanding of cybersecurity principles, risk management, and incident response processes.:Professional certifications such as CISSP, CISM, or CISA are highly desirable.What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:-Flexible working and relaxed dress code-Two days annually to spend on volunteering opportunities-Access to Online:learning Platform-Business mentoring-option of parking slots in the Colt Campus-lunch vouchers
Contracts Lead/ Manager : Catalysts and Chemicals
, bangalore, IN
About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together.ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.What role you will play in our team:To work closely with the refineries and chemical plant clients for their needs:Drive value, efficiency and expanded market advantage via end:to:end category management while ensuring operational integrity and people development:Portfolio management in process chemical and raw materials' market and distributorship i.e. caustic soda, acids, solvents, processing fluids/oils and polymer raw materials/additivesWhat you will do:Develop and maintain portfolio of agreements within a category:Support Category Specialist in development and implementation of Category strategic and commercial guidance:Provide portfolio specific market intelligence to Category Managers and other Contracts Lead and Managers:Steward tactical Client relationship for key portfolio activities:Supplier relationship management :Identify Value Generation and agreement rationalization opportunities within the portfolio:Ensure transactional efficiency of agreements (SAP friendly):Active contribution in category networks:Support Procurement Associates work at other sites / regions as will be agreedAbout YouSkills and Qualifications:Bachelor's degree in Chemistry or Chemical Engineering from a recognized university scoring GPA 6 and above:Minimum 4 years work experience in Procurement of Chemicals, for Petrochemicals or Chemical industries:Experience in the field of processed chemicals and raw materials/additives, used in refineries and chemical plant Procurement process expertise:Analytical skills / knowledge of TSC (Total System Cost) /TCO (Total cost of ownership) principles:General industry and global market knowledge:Effective negotiation, advocacy and influencing skills:Knowledge of PtP process including ERP systems:Excellent interpersonal and communication skills:Ability to work across different cultures and organizations:Fast learner, results/customer orientedYour benefitsAn ExxonMobil
Contracts Lead/ Manager - Catalysts & Chemicals
Exxon Mobil, Bangalore, Any
About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .What role you will play in our team To work closely with the refineries and chemical plant clients for their needs Drive value, efficiency and expanded market advantage via end-to-end category management while ensuring operational integrity and people development Portfolio management in process chemical & raw materials' market and distributorship i.e. caustic soda, acids, solvents, processing fluids/oils & polymer raw materials/additives What you will do Develop and maintain portfolio of agreements within a category Support Category Specialist in development and implementation of Category strategic and commercial guidance Provide portfolio specific market intelligence to Category Managers and other Contracts Lead and Managers Steward tactical Client relationship for key portfolio activities Supplier relationship management Identify Value Generation and agreement rationalization opportunities within the portfolio Ensure transactional efficiency of agreements (SAP friendly) Active contribution in category networks Support Procurement Associates work at other sites / regions as will be agreed About YouSkills and Qualifications Bachelor's degree in Chemistry or Chemical Engineering from a recognized university scoring GPA 6 and above Minimum 4 years work experience in Procurement of Chemicals, for Petrochemicals or Chemical industries Experience in the field of processed chemicals and raw materials/additives, used in refineries and chemical plant Procurement process expertise Analytical skills / knowledge of TSC (Total System Cost) /TCO (Total cost of ownership) principles General industry and global market knowledge Effective negotiation, advocacy and influencing skills Knowledge of PtP process including ERP systems Excellent interpersonal and communication skills Ability to work across different cultures and organizations Fast learner, results/customer oriented Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 04/01/2024 09:08 PM
IT Technology Services Senior Specialist(Credit Card and S/4 HANA)
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWHAT YOULL DO-5:7 years of Credit card industry experience including PCI:DSS. SAP and Credit card integration (with payment gateway) knowledge with/without DPAO : Functional (SPRO payment config) and Technical Implementation (incl. dev/enhancements) in S/4 HANA- 5:7 years' experience working on SAP Applications : SAP SD, BRIM, SAP FI or FI:CA (Order to Invoice process). SAP Order to Cash process knowledge which includes transfer of funds from one G/L account to another, SD order/Invoice, Provider Contract/Convergent Invoicing creation and knowledge of associated SD and FI or FI:CA database tables- Ability to gain competency in latest technologies relevant for credit card handling processes and SAP such as Cloud S/4 HANA, GenAI, Fiori etc.WHAT YOULL BRINGA Credit Card IT Technology Senior Consultant applies a strong understanding of credit card business process; focuses on implementing SAP Digital Payment Add:On, onboarding new payment service provider, expanding PSP integration to other modes of payments beyond credit card; develops and implements country and line:of:business specific solutions for electronic payments, monitors, reports and enforces statutory requirements such as PCI:DSS and 3DSecure in collaboration with SAP Product Engineering and internal business at SAP.The IT Consultant is expected to understand the credit card business processes, have SAP DPAO experience and the underlying application knowledge in the area of SAP Order to Cash (SAP FI:CA/ SAP SD/SAP BRIM/ SAP FICO) in order to assist with the implementation/operations activities of Credit Card processes which includes maintenance and testing of Merchant IDs; design, ABAP development and testing of new functionalities; supporting needs of multiple lines of business, maintaining GDPR and PCI compliance; creating proofs:of:concept; liaising with operations colleagues and 3rd party credit card service providers; while being part of a global IT agile team.MEET YOUR TEAMIT Cash Collections and Revenue Accounting, within the SAP Corporate Processes and IT organization, is responsible for the delivery and operations of SAPs Cash Collections and Revenue Accounting business applications within SAP.ITT3We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees
Immigration Specialist, Immigration Support
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of human resources experience- Bachelor's degree- 5+ years of experience in US immigration programs with broad knowledge and experience in working with right to work, work authorization and human resource processes and employee lifecycle.- Excellent written and verbal communication skills; high quality document and report preparation.- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.DESCRIPTIONAmazon's Business Mobility Services (BMS) team continues to elevate its best-in-class professional services, delivering exceptional immigration support to Amazon businesses, employees, and candidates globally. Comprising of project managers, analysts, and seasoned immigration subject matter experts, the team actively serves as strategic partners and consultants to Amazon business leaders and partner teams. Currently, the team centrally manages immigration filings and associated vendors for Amazon, concurrently driving projects aimed at ongoing improvement in the cost, quality, and compliance of immigration services at Amazon.We are seeking an Immigration Specialist, to support the needs of our growing India immigration Hub team based in Bangalore. In this role, you will play a pivotal part in efficiently managing H-1B visa transactions, devoting 70% of your time to ensuring seamless processes for a high volume of transactions. Your duties encompass meticulous documentation handling, maintaining clear communication, and resolving issues promptly during the visa application process, all while adhering strictly to standard operating procedures and immigration regulations.Furthermore, in the remaining 30% of your responsibilities, you will actively engage in project-related tasks. This includes participating in thorough reviews of the application process and collaborating with a cross-functional team to optimize workflows. Your role extends to proposing and implementing process enhancements, utilizing your insights to contribute to the automation of manual processes. As a representative of the India Immigration team, you will attend meetings as a Subject Matter Expert, showcasing your expertise and actively contributing to the continuous improvement of immigration processes.Key job responsibilitiesCase Management Responsibilities (Time allocation: 70%)• Efficiently handle high volumes of H-1B visa transactions in strict alignment with standard operating procedures.• Gather necessary information to understand candidates'/employees' professional background and immigration needs.• Conduct thorough assessments of qualifications and eligibility for H-1B visa candidates/employees.• Manage and organize all documentation related to H-1B visa applications, ensuring accuracy and compliance with immigration regulations.• Maintain effective and timely case process communications with candidates/employees, providing updates on their visa application status.• Provide guidance on immigration application procedures and timeframes to candidates/employees in line with government requirements.• Address challenges during the visa application process, ensuring resolution.• Ensure accuracy and compliance with immigration regulations through audits and analysis.• Adhere to privacy and confidentiality regulations in maintaining records.• Act as a first point of contact, handling service escalations for root cause analysis and remediation.• Update the case management system in a timely and accurate manner.Project Responsibilities and Leadership Values (Time allocation: 30%)• Build strong relationships with multiple stakeholders (internal and external) to understand immigration process improvement opportunities, provide recommendations, and participate in the development of robust quality/process improvement initiatives.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience with process improvement and stakeholder management- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards- Good knowledge of immigration laws, regulations, and company policies.- Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.- Proficiency in monitoring process execution and ensuring quality service.- Experience identifying and rectifying process defects in collaboration with teams.- Track record of driving successful initiatives for process automation.- Strong interpersonal skills to build and nurture relationships for continuous process improvement.Salary: . Date posted: 04/18/2024 09:18 AM
Solution Architect - ERP SAP Planning
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.This position will be located in the Boeing India Engineering and Technology Center, Bangalore, India.Position Responsibilities:Leads activities to define requirements, design and verify robust architecture, data and information management systems and components.Leads the identification of design constraints and ensures architecture conforms to requirements. Incorporates architecture functions into software development lifecycle.Leads the development and configuration management of architecture views and models.Ability to assist with assessments of the impact of architectural decisions across applicationsPerforms trade-off analyses.Evaluates products to assess suitability for integration into delivery system environments.Create, maintain and implement standards and reference architecturesUnderstanding of full systems development lifecycle from requirements gathering through implementation of various functional architecture solutions.Communicate effectively on end to end solution with other teams and to management on solution aspects.Experience with Business Process and/or Services Modeling in global business environmentContribute towards explore phase activities, update and review associated deliverables.Work with Functional team and translate solution to detailed designidentify, recommend and implement complex configuration solutions and implement full cycle configuration to meet business needs; Review and update associated documentationReview and maintain functional/application design documents in collaboration with stakeholders and SI partnersReview and approve effectiveness of buildContribute to overall project requirements associated with transaction access, report developments, master data, batch job set upAbility of handle and lead the development of WRICEF objects independently in collaboration with ABAPContribute for overall project management plan using SAP Activate methodologyReview and approve change request during project sustainmentCoaches and mentors' othersAbility to influence and collaborate at all levels of the organization including senior executivesEmployer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):Bachelor's Degree or higher level of education as Basic QualificationMinimum 12 years of overall SAP experience in manufacturing environments of which 8+ experience in SAP Production Planning, Advanced Planning, architecting Planning business process solutions in SAPCandidate should have done minimum 2 E2E implementation projects.Must have good knowledge of business planning process with strong integration experience with SPM/JDAExperience of S/4 HANA, awareness of S/4HANA road-map, differences between various releases and new innovations that are brought in each of the S/4HANA releaseThorough understanding of SAP Production planning including material master, latest MRP Types, FIORI apps, MRP areas, all relevant values in MRP view, BOMS, alternatives, Routing, Advanced routing knowledge, Strategy groups in depth and Usage of stock requirementsDeep understanding of special planning procedures along with interchangeability functionality and Discrete & Repetitive manufacturing with associated configurations Thorough knowledge of central function activities ECM/OCM/Batch, handling and serial number management Experience on integration touch points with Sales/Procurement/Costing /Quality and Plant maintenance Working knowledge with WBS Have Designed complex RICEFS via integrations Sound Knowledge on Advanced planning tools in SAP or external systems Breadth of Knowledge in SAP Quality Management via various inspection types 01/0101/03/04/05/08/0808/10/11/14 In Depth knowledge on Sampling scheme and Sampling procedure/MIC Experience on SAP Activate methodology and Agile (SAFe) development methods Strong understanding and experience of SAP testing tools and other SAP line of business products Understanding of business functionalities in Aerospace and Defense industry Exposure to usage of SAP Solution ManagerExceptional Communication and Interpersonal skillsExperience successfully working with colleagues internationally, especially in a highly collaborative manner and cultureTypical Education & Experience:Technical bachelor's degree with typically 13+ years related work experience or a Master's degree with typically 12+ years with an equivalent combination of education and experience. A technical degree is defined as any four year degree or greater, in a mathematic, scientific or information technology field of study.Relocation:This position does offer relocation within IndiaExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/18/2024 03:58 PM
Account Management Associate
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 1+ years of sales experienceDESCRIPTIONA successful operations program manager in this team would be a meticulous organizer, adept at managing biller requests, analyzing metrics, and driving improvements. They would possess strong communication skills, collaborating effectively with internal and external stakeholders. With a keen eye for detail, they prioritize tasks, manage vendor resources, and implement promotional programs efficiently. They excel in problem-solving, conducting customer connects and perform data analysis to address root causes, and making data-driven decisions. They would also identify opportunities to reduce wastage & streamline processes and enhance efficiency, while maintaining clear project communication and ensuring timely resolution of customer escalations.Key job responsibilitiesBiller management:• Manages, Audits & Reconciles all vendor elements such as Invoice management from fulfillers, billers and carries out monthly selection audit and proactively taking inputs from category lead & billers & managing other biller requests• Communicating with external customers (Billers, Fulfillers & marketing agencies) and internal customers (Finance, CS Ops, Category, Rewards & tech)• Creates and manages contractual agreements Category Ops• Owns end-to-end reward promotion for GTM go-live every month on time and does the QA of the promotions. • Program manages with rewards, finance, business & marketing teams to carry out the GTM of the category• Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.Customer Escalation management• Monitors & addresses all customer elements (e.g., CS scalations outputs, site experience, team performance), performs deep dive analysis on problems to understand root causes and makes decisions based on data • You organize, analyze and action on the Customer feedback from different sources( CS Team, Internal employees, Direct social media escalations) to resolve customer escalations within TAT.Automation: • Ability to pull data from Excel, SQL databases and perform reporting and analysisA day in the lifeDay-to-day activities involve managing biller requests, analyzing metrics for decision-making, communicating with stakeholders, implementing promotional programs, resolving customer escalations, coordinating with various teams, identifying opportunities for process improvement, and driving automation initiatives.External stakeholders include billers, fulfillers, marketing agencies, and telcos. Internal stakeholders consist of finance, customer service operations, category management, rewards, technology, and marketing teams. About the teamAbout Amazon Pay and About Bill Payments & Financial Services: Amazon Pay is a fast growing organization within Amazon pioneering the next wave of customer acquisition & engagement. Bill Payments and Financial Services (BP-FSP) is the largest high frequency category within Amazon Pay where customers can conveniently make their everyday payments and avail exciting rewards. It is an exciting team to work as we are shaping the future growth of Amazon brick-by-brick, by revolutionizing how customers pay for their everyday needs by solving interesting problems in their journey.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Bachelor's degreeSalary: . Date posted: 04/22/2024 10:51 PM
Immigration Specialist, Immigration Support
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of human resources experience- Bachelor's degree- 5+ years of experience in US immigration programs with broad knowledge and experience in working with right to work, work authorization and human resource processes and employee lifecycle.- Excellent written and verbal communication skills; high quality document and report preparation.- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.DESCRIPTIONAmazon's Business Mobility Services (BMS) team continues to elevate its best-in-class professional services, delivering exceptional immigration support to Amazon businesses, employees, and candidates globally. Comprising of project managers, analysts, and seasoned immigration subject matter experts, the team actively serves as strategic partners and consultants to Amazon business leaders and partner teams. Currently, the team centrally manages immigration filings and associated vendors for Amazon, concurrently driving projects aimed at ongoing improvement in the cost, quality, and compliance of immigration services at Amazon.We are seeking an Immigration Specialist, to support the needs of our growing India immigration Hub team based in Bangalore. In this role, you will play a pivotal part in efficiently managing H-1B visa transactions, devoting 70% of your time to ensuring seamless processes for a high volume of transactions. Your duties encompass meticulous documentation handling, maintaining clear communication, and resolving issues promptly during the visa application process, all while adhering strictly to standard operating procedures and immigration regulations.Furthermore, in the remaining 30% of your responsibilities, you will actively engage in project-related tasks. This includes participating in thorough reviews of the application process and collaborating with a cross-functional team to optimize workflows. Your role extends to proposing and implementing process enhancements, utilizing your insights to contribute to the automation of manual processes. As a representative of the India Immigration team, you will attend meetings as a Subject Matter Expert, showcasing your expertise and actively contributing to the continuous improvement of immigration processes.Key job responsibilitiesCase Management Responsibilities (Time allocation: 70%)• Efficiently handle high volumes of H-1B visa transactions in strict alignment with standard operating procedures.• Gather necessary information to understand candidates'/employees' professional background and immigration needs.• Conduct thorough assessments of qualifications and eligibility for H-1B visa candidates/employees.• Manage and organize all documentation related to H-1B visa applications, ensuring accuracy and compliance with immigration regulations.• Maintain effective and timely case process communications with candidates/employees, providing updates on their visa application status.• Provide guidance on immigration application procedures and timeframes to candidates/employees in line with government requirements.• Address challenges during the visa application process, ensuring resolution.• Ensure accuracy and compliance with immigration regulations through audits and analysis.• Adhere to privacy and confidentiality regulations in maintaining records.• Act as a first point of contact, handling service escalations for root cause analysis and remediation.• Update the case management system in a timely and accurate manner.Project Responsibilities and Leadership Values (Time allocation: 30%)• Build strong relationships with multiple stakeholders (internal and external) to understand immigration process improvement opportunities, provide recommendations, and participate in the development of robust quality/process improvement initiatives.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience with process improvement and stakeholder management- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards- Good knowledge of immigration laws, regulations, and company policies.- Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.- Proficiency in monitoring process execution and ensuring quality service.- Experience identifying and rectifying process defects in collaboration with teams.- Track record of driving successful initiatives for process automation.- Strong interpersonal skills to build and nurture relationships for continuous process improvement.Salary: . Date posted: 04/22/2024 10:45 PM