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Outage handling Specialist : Basis / Hana DB
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat youll doAs an IT Technology Services Specialist, you will be responsible for::Resolving incidents including major incidents (production and non:production systems) and analysis of the problem to find a permanent fix:Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.:Ready to work in shifts and weekends. (No night shift):Presentation to senior management on incident trend, analysisand action plan:Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs:Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team:Coordination of international teams in global projects / crisis handling / de:escalation initiatives:Driving war rooms for critical escalations:The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end:to:end and work together with other teams and functions to resolve incidents fasterWhat you bring::BE / B.Tech / MCA from a well reputed institute:SAP NetWeaver Certified Technology Consultant:ITIL Foundation certified:Project member in an international environment and able to work effectively in international and virtual teams:Capable in technical documentation and creation of knowledge:based assets (KBAs):Customer centric:Continuous learner and faster adopter of new technology / process:Analytical and solution:oriented thinker:Expert grade communicator with good networking skills:Willing to work during APJ / EMEA working hours:4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.:Work experience in dealing with customer incidents:Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.:Good Knowledge of Network and Storage:Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector:Exposure to ITIL framework :Experienceof safeguarding Customer relationshipMeet the TeamAspart of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC.Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99 availability, faster turn:around time, best:in:class quality with ambitious SLAs.For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, a
HRBP
Amazon, Bangalore, Any
BASIC QUALIFICATIONS - Proven skill in the operation and utilization software such as Microsoft Word for Windows, Excel, etc. - Able to travel, as appropriate - Ability to analyze organization and individual needs and create the most cost-effective package to meet them - Experience with assessing executive talent and filling technology/operations/management positions - Proven understanding of the role and functions of a human resource office within a corporate operations structure - Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development - Proven ability to use initiative in carrying out tasks - Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions • Exposure to multi-state and international employment lawsDESCRIPTIONAbout AmazonAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.Amazon currently has presence in India (www.india.amazon.com) by way of Development Centers across three locations; Bangalore, Chennai and Hyderabad, which works on complex technology and operations challenges that directly drive business on Amazon.com. In addition to this, there are retail teams that strive towards providing world class customer experience to our customers across www.amazon.in and www.junglee.com, followed by a dynamic operations team that ensures customer orders are fulfilled and delivered on time.Summary DescriptionSuccess in this role will require influential partnership with middle and senior management within the organization to execute the HR strategies that foster organizational and people effectiveness. The individual in this role must understand business priorities and translate them into an HR agenda that supports the business as it grows. Additionally, the individual in this role is accountable for partnering with leadership to teach, coach, and cultivate the Amazon culture by ensuring the Leadership Principles are taught, lived, and integrated in each component of the talent system at Amazon.*Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. Full shift flexibility including holidays, nights and weekends is needed for this role.Key job responsibilitiesTo succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.- The ability to lead, develop, and inspire a team of HR professionals in a high growth, rapidly changing environment- The ability to understand business goals as well as design and implement new approaches, policies and procedures to effect continual improvements in business objectives.- The desire and ability to be an influential and credible senior HR leader within the team, including setting the tone, agenda, direction and providing the necessary support, follow up, and leadership to ensure the team achieves desired results- Understand the entire talent system and each stage of the employee lifecycle and applies that understanding to craft integrated solutions that are thoughtful and reinforced talent programs.- Solutions focused and work in an environment which demands deliverables along with the ability to identify problems and drive appropriate solutions- Operates with autonomy and discretion; A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagementExperience with rapid and complex changing work environmentWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Candidates should have a min work experience of 3-5 years in relevant HRBP domain- HRBP / Mfg. HR experience is a mandate, experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, succession planning, etc.- Education: MBA or Master's Degree in HR/Social Work/ from B schoolsSalary: . Date posted: 04/18/2024 09:18 AM
Customer Success Manger (CSM) - ( Individual Contributor)
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM