Mention Top of the resume CELLIN HR Dear Candidates, Greetings from Firstsource Solutions, *Opening for Telecommunication Voice Process in day shift)* Call Cellin 9840145282 Position: Customer Care / Customer Support Executive Shift timing

Application Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence by creating and enhancing tools, applications, and scripts to streamline application engineers' and operations' workflows, thus resolving operational challenges effectively? If so, we have the perfect job for you!The Books Shopping Experience Application Engineering team plays a crucial role as the first line of defense for all production and customer impacting issues to ensure the best shopping experience for customers across various teams, including Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams. Our mission is to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.On this role you will have the opportunity to raise the bar in operational excellence across the organization. We actively monitor and assess the operational health of our systems, collaborating with our development and Quality Assurance (QA) teams to execute effective operational programs. By maintaining and building essential tools for our operational work, you will be driving innovation and efficiency in our processes.Key job responsibilitiesAs an Application Engineer, you will be having the opportunity to:* Providing expert application engineering and troubleshooting services, addressing issues related to book shopping experience (incoming tickets) including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.* Creating and enhancing tools, applications, and scripts to streamline Application engineers' and operations' workflows, thus resolving operational challenges effectively.* This role involves focusing on Voltron Deprecation within the Books Shopping organization. Voltron is a key service powering the shopping experience pages and numerous client team pages. As our tech strategy shifts away from Voltron over the next three years, this role will involve working with stakeholders to transition them to other technologies. In the first year, the focus will be on moving high-traffic controllers to alternative tech and reducing Voltron traffic by 45%.* Overseeing production builds, managing tools, and configuring systems to facilitate smooth software product releases and ensure successful deployments.* Working on maintenance-driven coding projects, primarily in Perl, Python, Unix or Shell scripts, web technologies, and Java-based projects.* Providing software deployment support in staging and production environments. This includes: reading and understanding complex application code and making code fixes to resolve support issues.* Owning one or more digital products or components simultaneously.* Collaborate with the international Application engineering teams to hand off or take over active support issues and create a team-specific knowledge base and skill set.* Working collaboratively with Software development teams in resolving tickets that align with the specified service level agreements.An ideal candidate will possess a proactive approach and rapid learning to handle diverse and interconnected tasks that impact success.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/12/2024 09:09 AM

KDP Support Analyst, Amazon

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS* Should be willing to work from the office as VCC is not available. * Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.* Good communication skills.* Proven ability to provide high quality customer service in a fast changing environment by developing personalized responses for publisher questions.* Must possess strong computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.* Must possess strong analytical skills * Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems. * Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions* Must have high speed internet services that complt with the below recommendation: * An Octane 2.0 score of 30,000 or greater * Network latency of 150 ms or less * Download speed of 3 Mbps or greater * At least 8 GB of RAM, with 3 GB available for Salesforce browser tabsDESCRIPTIONAmazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!Key job responsibilities* Process and respond to email, phone, and chat contacts received from KDP website users* Demonstrate clear and polite written and verbal communication* Maintain a positive and professional demeanor at all times* Meet or exceed all quality, productivity, and time management goals as set by management.* Follow all site performance and behavior expectations as outlined by management.* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels* Follow company policies and processes in order to process customer requests appropriately* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience* Escalate customer issues appropriately and in a timely manner* Proactively communicate system & process issues * Proactively strive to drive improvement to the internal and external processes to enhance the customer experience* Contact appropriate teams as needed for systemic issues* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.* Flexibility to work shifts including overnight and weekendsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in web-enabled software products or services is highly preferred. - Should be able to understand a complex problem and respond to authors. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them. - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates.Salary: . Date posted: 04/14/2024 09:56 PM