DESCRIPTIONThe team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key Job Functions Include these... - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setA day in the lifeInclusive Team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON

Quality Assurance Engineer I

Amazon, Chennai, TN, IN

DESCRIPTIONThe Amazon Payments Tech Team’s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical leader and craftsman who builds robust software that scales as well as client-facing features which are intuitive and simple to use. Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. This focus on customer and geography requires working on different technologies and back-end platform systems in order to meet the needs of our customers. Our back-end systems are always available and guarantee that our customer’s orders are never lost and always processed even when downstream services are down. You will have a chance to understand and work in Amazon's Stack across Retail and Digital business.Key job responsibilitiesAs a Quality Assurance Engineer, you will:- Work closely with engineers and business owners throughout the development and testing lifecycle, including the requirements gathering and design analysis- Drive the creation of test plans and test cases, efficiently execute test cases across all functional and UI areas of our products- Interpret and report testing results, and be an advocate for quality in every phase of the development process- Automate all the test cases for the features before the deployments, focused on UI, API or Mobile automation for Amazon Payment products using Java, open source and Amazon tools.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Knowledge of QA methodology and tools- Demonstrated passions around software quality, and technology.- Demonstrated ability to learn and develop technical skillsPREFERRED QUALIFICATIONS- Experience in API & Mobile testing- Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control- computer science fundamentals, data structures, algorithm design and problem solving skills- Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations

Support Engineer III

Amazon, Chennai, TN, IN

DESCRIPTIONThe APub Support Engineering team will provide tier 2&3 services production support and will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- B.E. in Computer Science or a related field.- knowledge of programming, Operating System and Data structures concepts preferred- Comfortable communicating cross-functionally and across management levels in formal and informal settings- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.- Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON- Demonstrated experience in Perl, Python or shell scripts, a sound understanding of web technologies.- Detailed knowledge of the UNIX/Linux operating system and tools- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- Demonstrated skill and passion for problem solving and operational excellence.

Support Engineer, Device OS

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Austin) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/08/2024 09:46 PM

Software Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or a related field.- 2-4 years overall development/technical support experience.- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.DESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. - Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. - Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements - Production Builds, Tools, and Configuration Management for software product releases and successful deployments.This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for tickets filed in Audible - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Software deployment support in staging and production environments. - Develop tools to aid operations and maintenance. - System and Support status reporting. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.- BIG PICTURE: solve problems at their root, stepping back to understand the broader context- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.- QUALITY: You demonstrate appropriate quality and thoroughness.- INTEGRITY: You act with personal integrity at all times.- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/10/2024 09:18 AM

Software Development Engineer,SDEII(L5)

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONThe Creator Tools Team owns self-service content creator tools in addition to the WW Kindle content quality standard and related tech. Our vision is to enable all content creators to prepare and publish their ideated work in a fast, easy, and low-cost manner to Kindle. We help our customers get quality right from the first read as they provide the widest selection books with unique Kindle features for our readers. We builds tools for content creators (authors, publishers, conversion houses, and eBook developers) to create, format and validate content and guard the content quality by notifying issues to the authors/publishers. The flagship products team handles are: 1) Kindle Create - Tool for authors to create, format, edit and enrich with unique Kindle features, 2) Kindle Desktop Previewer - Desktop tool to validate and improve the quality of Kindle books. Both are C++ desktop applications (PC and MAC) built using QT. 3) OPR- An online previewing tool to validate and correct content before publishing. 4)Quasar - Author/Publisher feedback and communication dashboard.We aim to provide best quality reading experience to every reader from the first read, and we do it by providing authors and publishers set of tools to create/validate their content for publishing, by automating quality checks and surfacing related issues at pre-publication and/or pre-ingestion points. Our customers are readers, content creators and KCQ (Kindle Content Quality) operations team. We are backed by ML algorithms which can run through millions of books with varied format, content, language etc to identify the top quality issues. We detect them quicker with very high precision and we either automatically fix them (based on copyright permission) or show them when they are proofing their content using our tools or we reach out to our Content creators via our Quality Dashboard and fix via them on time.As part of the team, you will invent, design and develop end-to-end features to make book creation experience simpler and high quality. The ideal SDE-2 (L5) candidate is clearly passionate about delivering experiences that delight customers and creating solutions that are robust. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science. This person has thrived and succeeded in fast paced environment where learning new concepts quickly is a must.Key job responsibilities- As a member of the team, you will spend your time as a hands-on engineer and a technical leader who takes ownership of business/technical problem end to end. You will play a key role in defining the architecture for software using a wide range of technologies, programming languages and systems. You will be given the freedom to explore your own ideas with the reward of seeing your code raise the bar for millions of Amazon customers worldwide, including your own family and friends.- You will interface with product manager & stakeholders to understand the business requirements. You will author detailed design covering process/data flow diagrams, key trade-offs, technology & cost considerations that you will review with your team's SDEs/Sr. SDEs as well as impacted upstream/downstream interface SDEs/Sr. SDEs to incorporate feedback resulting in well thought out high quality designs.- You will engage in design reviews within team as well as within org with aim of providing feedback to elevate the quality of designs. You will engage in various team ceremonies like code reviews, daily standup, sprint planning, backlog grooming, sprint retros, operational excellence hand-offs.- You will actively engage in operational support for your team, and ensure that the root causes of operational issues are identified and resolved. You don't settle for the status quo, and routinely identify and execute on opportunities to improve your team's operations.- We embrace the challenges of a fast paced market and evolving technologies, paving the way to high quality content available to readers from the first read. You will be encouraged to see the big picture, be innovative, and positively impact millions of customers.- Successful candidates for this position will have a background in Java, C#, or C++. Equally important to these specific skills is a candidate's ability to multi-task, adapt quickly to new development environments and changing business requirements, learn new systems, gain new skills, create reliable & maintainable code, and find creative, scalable solutions to difficult problems.- The ability to communicate clearly and concisely both written and orally is a key competency as is demonstrable skill as a self-starter. We are looking for candidates who are passionate about delivering consistently to our customers, particularly those who want to grow within a world-class engineering team.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Strong Computer Science fundamentals like problem solving, data structures and algorithms Development and debugging experience in Mac or Windows, create reliable and maintainable code Design and architecture knowledge, and familiarity with object oriented design patterns Proficiency in programming languages such as C, C++, C# and/or Java 4+ years of software development experience Communicate clearly and concisely in both written form and orally.Salary: . Date posted: 04/10/2024 09:15 AM

Software Development Engineer - II

Amazon, Chennai, TN, IN

DESCRIPTIONInterested in solving hard technical problems that have a direct impact to our business and customers?We are looking for a talented SDE to join the Digital Catalog Management team. We are a part of the Digital Acceleration (DA) org that develops and supports foundational services that enable Digital businesses like Prime Video, Books, Music, Appstore and Games to launch new products and subscriptions.Amazon's Digital Catalog Management teams build enterprise scale systems that will aid in providing our customers with the best selection of ebooks, Android Applications and other digital products. Providing our customers with the best and largest catalog of digital product is our goal. So, getting these products on site accurately and quickly is an engineering problem that we welcome smart engineers to come and solve with us. In this position, you will have the opportunity to work with the latest generic and Amazon technologies, yet leave your own stamp in Amazon using your creativity and passion. You will be working with a group of extremely smart engineers as passionate about software development as you are.As a Software Development Engineer, you will develop key product features within new strategic initiatives at Amazon. You'll be involved in all phases of the product life cycle: roadmap planning, design, coding, test, deployment, and operational ownership. A successful candidate will have strong customer experience and product judgment, rigorous technical grounding, broad hands-on engineering expertise, ability to quickly pick up new domain-specific knowledge, great communication skills, and passion to build and iterate in a fast-paced agile environment. You will also be able to foster these traits and skills in other engineers.You will have an opportunity to impact the customer experience, implementation, and robustness of cutting edge products that will be used every day by people you know. As in all of our roles, we're looking for people who love inventing on behalf of customers, who demonstrate a high degree of product ownership, and who want to have fun while they make history.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

Support Engineer, Device OS

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/16/2024 09:05 AM

Manager II Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

Software Development Engineer-II, Amazon

Amazon, Chennai, TN, IN

DESCRIPTION Amazon.com is looking for a talented and enthusiastic Software Development Engineer to join the Digital Acceleration Commerce team. The Digital Acceleration Commerce team owns services supporting the publishing, pricing and purchase of Digital content, including Kindle Books, Amazon AppStore, Amazon Music, Amazon Video, etc. This candidate will be joining a team working on scalable web services using cloud technologies. The work will be highly visible to Amazon customers and internal stakeholders. As a Software Development Engineer, this person will lead the architecture and development of high-scale web services and workflows. A successful candidate will have an established background in designing and developing back-end web services, strong technical skills, a motivation to achieve results in a fast-paced environment, high creativity, and great analytical reasoning skills.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent