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Support Engineer IV
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONAmazon MusicImagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, and so much more.Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.Come innovate with the Amazon Music team!This is a highly impactful and visible job where you will be asked to be our main support contact for these important Music stakeholders. Primary responsibilities include owning month-end runs, developing monitoring solutions, on-boarding new validations to our service, performing deep dives via SQL queries (RDBMS/S3), automation of manual tasks and solving unique technical challenges.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle/prioritize multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and be a team player!We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/16/2024 09:05 AM
Experienced Software Lead Developer/Architect
Boeing, Chennai, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts â€" enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.The Boeing Technical Solutions team is currently looking for Experienced Software Lead Developer/Architect to join their applications development team in Chennai, TN. This position will focus on supporting the Boeing Global Services business organization.Position Responsibilities:• This position involves working closely with other development teams in US and other locations. The selected individual will be a part of the Engineering and Technology team in Boeing India.• This position will support initiatives of Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement etc...• Participate/Lead in producing the solutions conceptual architecture and associated artifacts• Advice/Mentor on Technical and Functional Design• Helping the development team in defining security architecture, design for performance• Ensuring CI/CD and DEVOPS maturity• Collaborate across domains to design/deliver larger scoped initiatives• Leads the development and maintenance of secured architecture views and models.• Travel domestically and internationally, as required.Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):• A Bachelor degree or higher is required as a BASIC QUALIFICATION• Very good analytical skills allowing to translate business objectives to technical solutions• Experience in designing large distributed system• Experience in designing systems in client-server architecture• Experience with at least one cloud environment from following set: AWS, Azure, GCE• Good knowledge of SOAP/REST API approaches• Good knowledge of security principles for systems storing sensitive data• Good knowledge of difference between synchronous and asynchronous communication in cloud environment and when to use which• Experience in one of following programming language: Java, C#, Python with focus on web services/APIs development• "Ability to rapidly prototype a mock of technical solution and present it to development teams"• Nice to have: Experience in taking over legacy systems and refactoring them to apply modern patterns and approaches• Nice to have: Experience in high volumes data migration between legacy and modern systems• Nice to have: Experience in designing high traffic data delivery application (files deliver, video streaming, etc.)• Ability to clearly translate business objectives coming from Product Management• Ability to clearly explain technical solution and its consequences to Product Management• Good understanding of how business requirement impact technical solution and other way around• Ability to be a technical leader and take full accountability for technical side of a project• Ability to be a mentor for development teams from both technical and business perspective• Practical knowledge of software requirements development• Experience in understanding, defining and consuming business domain concept model, logical model and physical model • Experience in implementing business rules (nice to have) • Establishes Application Modernization and Cloud Adoption architecture approaches• Experience with application integration brokers / micro service architecture• Experience with delivery methodologies such as Agile (SAFe) and SCRUM.• Good understanding of RDBMS, and NoSQL based solutions• Experience with Python , Java, Angular, C++, .Net• Experience working with Spatial databases using ArcGIS or PostGIS• Experience with Azure; Experience in evangelizing cloud adoption and establishing cloud architectures• Experience using Jama and Enterprise Architect • Deep domain experience in Aerospace/Navigation Solutions/Geo Spatial processing• Knowledge in Learning management systems• Knowledge on Standards for Processing Aeronautical Data (DO-200) or DO178• Knowledge on Aerodrome Mapping Information (DO-272)• Knowledge on Weather, Navigation database, Notams• Familiar with Airspace structure domain, Knowledge of Airline Operations Center (AOC) domain • Knowledge of Aeronautical charting and Electronic Terrain and Obstacle Database (ETOD)• Assists in the facilitation of team meetings across time zones.• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.• Good communication & presentation skills - Excellent verbal and written English, including grammar. Delivers informative, well-organized presentations. • Possesses understanding in the areas of application programming, database and system design. • Understands Internet and client/server architectures in a web-based application. • Experience of Agile methodology in a software environment.Desired Skills (Preferred qualifications):• Problem Solving• Identifies critical issues with ease. • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. • Must have experience working with cross-functional teams spread across multiple products and locations within Boeing and external partners• Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zonesTypical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 years' related work experience or an equivalent combination of education and experience (e.g. Master + 8 years' related work experienceRelocation:The position offers relocation based on eligibility criteria of candidateExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/15/2024 03:51 PM
Manager II Support Engineer
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM