DESCRIPTIONThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.1+ years of experience building, managing engineering teams.8+ years overall development/technical support experience.knowledge of programming, Operating System and Data structures concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.

Data Engineer I

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience with one or more scripting language (e.g., Python, KornShell)- Experience in Unix- Experience in Troubleshooting the issues related to Data and Infrastructure issues.DESCRIPTIONAmazon Music is awash in data! To help make sense of it all, the DISCO (Data, Insights, Science & Optimization) team: (i) enables the Consumer Product Tech org make data driven decisions that improve the customer retention, engagement and experience on Amazon Music. We build and maintain automated self-service data solutions, data science models and deep dive difficult questions that provide actionable insights. We also enable measurement, personalization and experimentation by operating key data programs ranging from attribution pipelines, northstar weblabs metrics to causal frameworks. (ii) delivering exceptional Analytics & Science infrastructure for DISCO teams, fostering a data-driven approach to insights and decision making. As platform builders, we are committed to constructing flexible, reliable, and scalable solutions to empower our customers. (iii) accelerates and facilitates content analytics and provides independence to generate valuable insights in a fast, agile, and accurate way. This domain provides analytical support for the below topics within Amazon Music: Programming / Label Relations / PR / Stations / Livesports / Originals / Case & CAM. DISCO team enables repeatable, easy, in depth analysis of music customer behaviors. We reduce the cost in time and effort of analysis, data set building, model building, and user segmentation. Our goal is to empower all teams at Amazon Music to make data driven decisions and effectively measure their results by providing high quality, high availability data, and democratized data access through self-service tools.If you love the challenges that come with big data then this role is for you. We collect billions of events a day, manage petabyte scale data on Redshift and S3, and develop data pipelines using Spark/Scala EMR, SQL based ETL, Airflow and Java services.We are looking for talented, enthusiastic, and detail-oriented Data Engineer, who knows how to take on big data challenges in an agile way. Duties include big data design and analysis, data modeling, and development, deployment, and operations of big data pipelines. You'll help build Amazon Music's most important data pipelines and data sets, and expand self-service data knowledge and capabilities through an Amazon Music data university.DISCO team develops data specifically for a set of key business domains like personalization and marketing and provides and protects a robust self-service core data experience for all internal customers. We deal in AWS technologies like Redshift, S3, EMR, EC2, DynamoDB, Kinesis Firehose, and Lambda. Your team will manage the data exchange store (Data Lake) and EMR/Spark processing layer using Airflow as orchestrator. You'll build our data university and partner with Product, Marketing, BI, and ML teams to build new behavioural events, pipelines, datasets, models, and reporting to support their initiatives. You'll also continue to develop big data pipelines.Key job responsibilities• Deep understanding of data, analytical techniques, and how to connect insights to the business, and you have practical experience in insisting on highest standards on operations in ETL and big data pipelines. With our Amazon Music Unlimited and Prime Music services, and our top music provider spot on the Alexa platform, providing high quality, high availability data to our internal customers is critical to our customer experiences. • Assist the DISCO team with management of our existing environment that consists of Redshift and SQL based pipelines. The activities around these systems will be well defined via standard operation procedures (SOP) and typically involve approving data access requests, subscribing or adding new data to the environment• SQL data pipeline management (creating or updating existing pipelines)• Perform maintenance tasks on the Redshift cluster. • Assist the team with the management of our next-generation AWS infrastructure. Tasks includes infrastructure monitoring via CloudWatch alarms, infrastructure maintenance through code changes or enhancements, and troubleshooting/root cause analysis infrastructure issues that arise, and in some cases this resource may also be asked to submit code changes based on infrastructure issues that arise.About the teamAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators.From personalized music playlists to exclusive podcasts,concert livestreams to artist merch,we are innovating at some of the most exciting intersections of music and culture.We offer experiences that serve all listeners with our different tiers of service:Prime members get access to all music in shuffle mode,and top ad-free podcasts,included with their membership;customers can upgrade to Music Unlimited for unlimited on-demand access to 100 million songs including millions in HD,Ultra HD,spatial audio and anyone can listen for free by downloading Amazon Music app or via Alexa-enabled devices.Join us for opportunity to influence how Amazon Music engages fans, artists,and creators on a global scale.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with big data technologies such as: Hadoop, Hive, Spark, EMR- Experience with any ETL tool like, Informatica, ODI, SSIS, BODI, Datastage, etc.- Knowledge of distributed systems as it pertains to data storage and computing- Experience in building or administering reporting/analytics platformsSalary: . Date posted: 04/06/2024 09:26 AM

Business Intelligence Engineer I

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with scripting language (e.g., Python, Java, or R)- Knowledge of data modeling and data pipeline design- Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- Knowledge of AWS products such as Redshift, Quicksight, and Lambda.- Excellent verbal/written communication & data presentation skills, including ability to succinctly summarize key findings and effectively communicate with both business and technical teams.DESCRIPTIONAmazon Music is awash in data! To help make sense of it all, the DISCO (Data, Insights, Science & Optimization) team: (i) enables the Consumer Product Tech org make data driven decisions that improve the customer retention, engagement and experience on Amazon Music. We build and maintain automated self-service data solutions, data science models and deep dive difficult questions that provide actionable insights. We also enable measurement, personalization and experimentation by operating key data programs ranging from attribution pipelines, northstar weblabs metrics to causal frameworks. (ii) delivering exceptional Analytics & Science infrastructure for DISCO teams, fostering a data-driven approach to insights and decision making. As platform builders, we are committed to constructing flexible, reliable, and scalable solutions to empower our customers. (iii) accelerates and facilitates content analytics and provides independence to generate valuable insights in a fast, agile, and accurate way. This domain provides analytical support for the below topics within Amazon Music: Programming / Label Relations / PR / Stations / Livesports / Originals / Case & CAM. DISCO team enables repeatable, easy, in depth analysis of music customer behaviors. We reduce the cost in time and effort of analysis, data set building, model building, and user segmentation. Our goal is to empower all teams at Amazon Music to make data driven decisions and effectively measure their results by providing high quality, high availability data, and democratized data access through self-service tools.If you love the challenges that come with big data then this role is for you. We collect billions of events a day, manage petabyte scale data on Redshift and S3, and develop data pipelines using Spark/Scala EMR, SQL based ETL, Airflow and Java services.We are looking for talented, enthusiastic, and detail-oriented Business Intelligence Engineer, who knows how to take on big data challenges in an agile way. Duties include big data design and analysis, data modeling, and development, deployment, and operations of big data pipelines. You'll help build Amazon Music's most important data pipelines and data sets, and expand self-service data knowledge and capabilities through an Amazon Music data university.DISCO team develops data specifically for a set of key business domains like personalization and marketing and provides and protects a robust self-service core data experience for all internal customers. We deal in AWS technologies like Redshift, S3, EMR, EC2, DynamoDB, Kinesis Firehose, and Lambda. Your team will manage the data exchange store (Data Lake) and EMR/Spark processing layer using Airflow as orchestrator. You'll build our data university and partner with Product, Marketing, BI, and ML teams to build new behavioural events, pipelines, datasets, models, and reporting to support their initiatives. You'll also continue to develop big data pipelines.Key job responsibilities• Design, development and ongoing operations of scalable, performant data warehouse (Redshift) tables, data pipelines, reports, dashboards and data transformation strategies to manage a large volume of data.• Development of moderately to highly complex data processing jobs using appropriate technologies (e.g. SQL, Python, Spark, AWS Lambda, etc.)• Development of dashboards and reports.• Collaborate with internal stakeholders to understand business requirements and provide data driven solutions.• Develop complex SQL queries and optimize performance of SQL queries on large data.• Build and manage dashboards, scorecards, and other data visualization using BI tools such as Tableau, Power BI, or AWS Quicksight.• Monitor Tableau and QS dashboards to ensure latest data is available, address any technical issues in dashboard refresh (fixing failed jobs, re-running jobs/pipelines, tracking upstream dependencies), coordinate to resolve technical issues, inform Stakeholders in case of any unavoidable delays, enhancing existing dashboards based on low-level specifications.• Conduct thorough data analysis and troubleshoot data integrity issues, providing gap analysis and business solutions.• Actively manage the timeline and deliverables of projects, anticipate risks and resolve issues.• Adopt Business Intelligence best practices in reporting and analysis.• Monitor WBR jobs, address any issues (fixing failed jobs, re-running jobs/scripts, tracking upstream dependencies) co-ordinate for any technical issues, and gathering inputs to update commentary for the metric fluctuations.• Repeating an existing analysis for new scenarios (geographies, tier, device types) based on existing analyses, pulling datasets using low-level specifications• Monitoring Datanet & Cradle based pipelines and data pipelines that feed metrics into APT (Weblab Analysis Tool) to address failures & delays, coordinate for resolution of technical issues, creating & monitoring alarms/checks on the pipelines for tracking delays & ensuring data quality, creating pipelines (or updating existing pipelines) based on low-level specifications and running & monitoring back-fill jobs to generate historical datasets based on already existing pipeline jobs, Coordinating with APT team to onboard (or update) APT metrics.About the teamAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators.From personalized music playlists to exclusive podcasts,concert livestreams to artist merch,we are innovating at some of the most exciting intersections of music and culture.We offer experiences that serve all listeners with our different tiers of service:Prime members get access to all music in shuffle mode,and top ad-free podcasts,included with their membership;customers can upgrade to Music Unlimited for unlimited on-demand access to 100 million songs including millions in HD,Ultra HD,spatial audio and anyone can listen for free by downloading Amazon Music app or via Alexa-enabled devices.Join us for opportunity to influence how Amazon Music engages fans, artists,and creators on a global scale.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience in the data/BI space- Experience with building and maintain basic data artifacts (e.g. ETL, data models, queries)- Experience with data-specific programming languages/packages such as R or Python Pandas.- Experience with AWS solutions such as EC2, DynamoDB, S3, and EMR.- Knowledge of machine learning techniques and concepts.Salary: . Date posted: 04/06/2024 09:19 PM

Software Development Engineer - II

Amazon, Chennai, TN, IN

DESCRIPTIONInterested in solving hard technical problems that have a direct impact to our business and customers?We are looking for a talented SDE to join the Digital Catalog Management team. We are a part of the Digital Acceleration (DA) org that develops and supports foundational services that enable Digital businesses like Prime Video, Books, Music, Appstore and Games to launch new products and subscriptions.Amazon's Digital Catalog Management teams build enterprise scale systems that will aid in providing our customers with the best selection of ebooks, Android Applications and other digital products. Providing our customers with the best and largest catalog of digital product is our goal. So, getting these products on site accurately and quickly is an engineering problem that we welcome smart engineers to come and solve with us. In this position, you will have the opportunity to work with the latest generic and Amazon technologies, yet leave your own stamp in Amazon using your creativity and passion. You will be working with a group of extremely smart engineers as passionate about software development as you are.As a Software Development Engineer, you will develop key product features within new strategic initiatives at Amazon. You'll be involved in all phases of the product life cycle: roadmap planning, design, coding, test, deployment, and operational ownership. A successful candidate will have strong customer experience and product judgment, rigorous technical grounding, broad hands-on engineering expertise, ability to quickly pick up new domain-specific knowledge, great communication skills, and passion to build and iterate in a fast-paced agile environment. You will also be able to foster these traits and skills in other engineers.You will have an opportunity to impact the customer experience, implementation, and robustness of cutting edge products that will be used every day by people you know. As in all of our roles, we're looking for people who love inventing on behalf of customers, who demonstrate a high degree of product ownership, and who want to have fun while they make history.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

Manager II Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

Manager II, Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM

Software Dev Engineer II, Alexa Home Productivity (AHP)

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONAlexa Home Productivity makes household life more convenient and fulfilling, building capabilities for Alexa to understand and support the daily habits of every member of an Alexa home.As a SDE, you will be responsible for designing, developing, testing, and deploying solutions for Alexa Home Productivity and enterprise customers. In this role, you will collaborate closely with Alexa Home Productivity domains and many other teams and functions to influence our overall strategy and define the team's roadmap. You will also drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. A successful candidate will have an established background in engineering large scale software systems, a strong technical ability, great communication skills, and a motivation to achieve results in a fast paced environment.Key job responsibilitiesWe are looking for a passionate, hard-working, and talented software engineer who has experience building innovative applications that customers love. You will build new services and experiences from ground up, will be a technical leader and have impact tech design, architecture, and implementation of Alexa features.In this role, you will take a pragmatic and iterative approach to building software: You will simplify and get things done while experimenting on rapid iterations on the new concepts. You will need to be a focused and thoughtful leader of your team who works effectively internal partners.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/10/2024 10:15 PM

Support Engineer II

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTIONThe APub Support Engineering team will provide tier 2&3 services production support and will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working for software product OE tasks and projects like tickets, risks, tech mandates, Upgrades, Migrations, Deprecation and Recertifications. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.A day in the lifeProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in shell scripts, web technologies and Java based projectsSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with development team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setAbout the teamAmazon Publishing is a leading trade publisher of fiction, nonfiction, and children's books with a mission to empower outstanding storytellers and connect them with readers worldwide. We publish emerging, bestselling and critically-acclaimed authors in digital, print, and audio formats. With Amazon's drive for innovation and passion for books, we merge technology and art to support our authors and help their stories change the world.This is the team that invents, builds, and maintains demand products within Amazon Publishing (APub), Amazon's publishing company. Our flagship products include Amazon First Reads; and Amazon Original Stories. Books that start in these programs often become bestsellers in Amazon's bookstore.Amazon First Reads (AFR) is a core reading benefit in Prime, with a global subscriber base of 10MM customers. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/18/2024 10:09 PM

Software Development Engineer-II, Amazon

Amazon, Chennai, TN, IN

DESCRIPTION Amazon.com is looking for a talented and enthusiastic Software Development Engineer to join the Digital Acceleration Commerce team. The Digital Acceleration Commerce team owns services supporting the publishing, pricing and purchase of Digital content, including Kindle Books, Amazon AppStore, Amazon Music, Amazon Video, etc. This candidate will be joining a team working on scalable web services using cloud technologies. The work will be highly visible to Amazon customers and internal stakeholders. As a Software Development Engineer, this person will lead the architecture and development of high-scale web services and workflows. A successful candidate will have an established background in designing and developing back-end web services, strong technical skills, a motivation to achieve results in a fast-paced environment, high creativity, and great analytical reasoning skills.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

Data Engineer I

Amazon, Chennai, Tennessee