DESCRIPTIONHave you ever wanted to be part of a team that builds highly efficient operating system for E-reader? Amazon's E-reader platform team owns the operating system stack(C/C++) and the low-level components that make the device energy efficient with weeks of battery life. We recently launched Kindle Scribe, a larger form factor device that now unlocks reading as well as taking notes. Are you looking at creating value for millions of customers as we launch more E-readers with additional capabilities? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for creating an operating system that is an enabler for builders that create applications on top of it? This describes your daily journey. Are you ready? Then join us!Key job responsibilitiesAs a Senior System Development Engineer, you will own adding capabilities as we unlock more features on Kindle E-reader family. Our goal is to make it fast, easy and low-cost for our internal application developers to build features and release them on our E-reader stack. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams across Amazon.You should be comfortable with a level of depth that you need to dive into as we solve deep operating system level problems! We will need to tackle problems that span a variety of domains: software, hardware, networks and distributed systems as well as automation.You develop solutions to critical components in the operating system as well as low-level components in E-reader that make the product a performant, secure and power optimized device. Along the way you’ll learn a ton, have fun and make a positive impact on millions of people.• You are an expert in C/C++ as well as internal concepts of operating system who identify further modernization of our OS stack. • Collaborate with experienced Amazonians to conceive and develop innovative components in E-reader• Develops technology solutions that protects customer data stored on the devices.• Identify what it means to keep the software stack up-to-date keeping an eye on advancements both in hardware as well as software.A day in the lifeIn this role, you will be actively engaged in developing our operating system and the low-level components that are based on C/C++. You will be contacted by many Amazonians as they deploy their software on E-reader. You will also be the lead engineer for your team in guiding them both on design and best practices. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience- 4+ years of non-internship professional software development experience- 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 4+ years of systems development in an IT or data center environment experience- 4+ years of deploying and operating in a Linux/Unix environment experience- 2+ years of systems design, software development, operations, automation, and process improvement experience- Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in productionPREFERRED QUALIFICATIONS- 1+ years of development/programming/scripting language (Python/Java/Bash/Perl) experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience taking a leading role in building complex software or computing infrastructure that has been successfully delivered to customers

Sr Quality Assurance Engineer, Ring HW/SW

Amazon, Chennai, TN, IN

DESCRIPTIONWe are looking to hire a Senior Quality Assurance Engineer in Ring India within the HW/SW development organization, responsible for the quality of Ring core products including doorbell camera, security camera, and other new products. We are looking for a passionate, experience QA Engineer to join our team and help us reimagine how to drive quality, testing, and efficiency through our product lifecycle. You are expected to have industry-leading technical abilities that enable you to significantly improve product quality, and a deep curiosity to dive into new technologies. The test plans and automated tests you build should expose defects from component and feature integration level to end-to-end customer interactions. We want a QA engineer excited to work across software, hardware, cloud, algorithms, and computer vision, helping us to deliver exciting new lovable products to market.As a QAE, you will innovate our QA processes and develop repeatable and automatable QA systems. You will work with Product Managers, QAEs, SDETs, and SDEs on our internal technology teams to understand features and technical implementation. You will identify use cases, create test plans, define test strategies, and create manual and automated test cases in order to report to stakeholders on the quality and reliability of our products. You will evangelize quality best practices. You will own creating and driving the test strategy and enforcing design for testability.Key job responsibilitiesYou will join the team of hands-on, proactive, self-motivated and seasoned software quality assurance professionals. In this role, you will:* Create test strategies, test plans and test cases* Review user interfaces for conformity and functionality* Efficiently execute test cases across all functional areas of our products* Review product user interface for conformity to design guidelines* Find, isolate, document, regress and track bugs through resolution* Interpret and report testing results and be a vocal proponent for quality in every phase of the development process* Work with software development engineers to understand the overall technical architecture and how each feature is implemented* Engage in code reviews to ensure testability and unit test designs* Develop automated tests, scripts, and tools to enable CI/CD* Collaborate across teams to enhance total product qualityOur ideal candidate:* Enjoys working side by side with partners, colleagues and teams on tough problems* Is highly effective and thrives in a dynamic environment with multiple, changing priorities* Passionate for QA and test automation* Is comfortable with proactive outward communication and technical leadership* Never shies away from a challengeWhat will you do:As part of our world-class Quality organization, you’ll work closely with product and engineering teams to create test strategies and drive initiatives that ultimately ensure our customers get what they want, when they want. You’ll understand the big picture of how our features and products interact as you navigate through complex designs and code. You will work with development engineers to ensure soundness of design, testability of their code, and determine the best testing and automation approaches. You will contribute to automation frameworks and automate test cases both at the API and UI levels, using Java and other languages. You’ll be responsible for driving the software development process toward quality-centric methodologies.* Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments.* Responsible for the architecture of test automation solutions, discovering current limitations and compatibilities between subsystems, the selection of new concepts and methodology, and the development of major routines and utilities.* Generation of metrics and information that improve development practices on the team.* Review and critique of technical requirements and software design specifications and software implementation.* Instilling best practices for test suite automation and frameworks and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules.About the teamRing, since its founding in 2013, has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 6+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience scripting or coding- Bachelor’s degree in Electrical Engineering, Computer Science, Computer Engineering or related field- 6+ years of hands-on experience with the ownership of software project testing: defining test strategy, writing test plans, designing and executing software tests, iterative development process improvement- Demonstrated experience leading the creation and execution of large feature testing strategies- Demonstrated knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous deployment, and test suite development and maintenance- Demonstrated experience utilizing high-quality automation to solve test problemsPREFERRED QUALIFICATIONS- Experience with embedded systems or consumer devices- Experience programmatically testing products, measuring test coverage, developing the best automation, driving testability and diagnostic ability into the product, while promoting best practices in quality areas.- Isolating test failures in complex software systems- Self-driven and able to work with a high level of ambiguity in a prototyping development phase- Excellence in technical communications with both technical and non-technical peers- Strong sense of ownership, bias for action, and drive- Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices

System Development Engineer I

Amazon, Chennai, TN, IN

DESCRIPTIONAmazon vision is to be the most comprehensive and authoritative source of information about music and artists in the world. We build platforms and verticals that allow this vision to materialize. We use state of the art technologies and Machine Learning algorithms to enrich the catalog metadata in order to enable the magical experiences Amazon Music is known for on Alexa. It is still Day 1 for voice, and the catalog team is in the heart of making this experience better for customers. The Amazon team is responsible for persisting, computing, reconciling and vending Music rights and metadata to other teams and services across Amazon. We process hundreds of millions of updates per day and our services serve hundreds of thousands of requests every second to all Amazon Music Customers. Our services are used in every aspect of the customer experience from search and discovery to playback and voice requests. We own critical platforms that makes access to the A highly available and accessible. The AMC Support Engineering team provides Software and Infrastructure support for tier 1-3 services. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions - Provide Infrastructure support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components- Improve AMC infrastructure, operational performance, and stability.- Participate in designs, code and procedures reviews. - Identify opportunities arising from technical discussions and do the technical trade-offs.- Troubleshoot, research root causes thoroughly resolve defects. - Drive Company Wide Campaigns with Support and Engineering teams and drive it to closure.- Keep the Compliance risks (SAS, Shepherd etc.) for AMC systems under control.- Drive large scale projects such as MAWS to NAWS, Pipeline Automation and drive it to closure.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Knowledge of at least one modern programming language such as C, C++, Java, or Perl- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience tools for automation (building, testing, releasing or monitoring)- Hands-on experience in Amazon Builder tools and technologies- End-to-end understanding of Amazon AWS Infrastructure set-upPREFERRED QUALIFICATIONS- Knowledge of and proficiency in the use of Python scripting language- Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems- Knowledge of best practices for software deployment- Experience with distributed operational health and performance monitoring systems

Support Engineer III

Amazon, Chennai, TN, IN

DESCRIPTIONThe APub Support Engineering team will provide tier 2&3 services production support and will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- B.E. in Computer Science or a related field.- knowledge of programming, Operating System and Data structures concepts preferred- Comfortable communicating cross-functionally and across management levels in formal and informal settings- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.- Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON- Demonstrated experience in Perl, Python or shell scripts, a sound understanding of web technologies.- Detailed knowledge of the UNIX/Linux operating system and tools- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- Demonstrated skill and passion for problem solving and operational excellence.

Support Engineer, Device OS

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Austin) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/08/2024 09:46 PM

Software Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or a related field.- 2-4 years overall development/technical support experience.- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.DESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. - Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. - Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements - Production Builds, Tools, and Configuration Management for software product releases and successful deployments.This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for tickets filed in Audible - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Software deployment support in staging and production environments. - Develop tools to aid operations and maintenance. - System and Support status reporting. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.- BIG PICTURE: solve problems at their root, stepping back to understand the broader context- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.- QUALITY: You demonstrate appropriate quality and thoroughness.- INTEGRITY: You act with personal integrity at all times.- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/10/2024 09:18 AM

Support Engineer, Device OS

Amazon, Chennai, TN, IN

DESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findingsPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API calls

Application Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence by creating and enhancing tools, applications, and scripts to streamline application engineers' and operations' workflows, thus resolving operational challenges effectively? If so, we have the perfect job for you!The Books Shopping Experience Application Engineering team plays a crucial role as the first line of defense for all production and customer impacting issues to ensure the best shopping experience for customers across various teams, including Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams. Our mission is to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.On this role you will have the opportunity to raise the bar in operational excellence across the organization. We actively monitor and assess the operational health of our systems, collaborating with our development and Quality Assurance (QA) teams to execute effective operational programs. By maintaining and building essential tools for our operational work, you will be driving innovation and efficiency in our processes.Key job responsibilitiesAs an Application Engineer, you will be having the opportunity to:* Providing expert application engineering and troubleshooting services, addressing issues related to book shopping experience (incoming tickets) including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.* Creating and enhancing tools, applications, and scripts to streamline Application engineers' and operations' workflows, thus resolving operational challenges effectively.* This role involves focusing on Voltron Deprecation within the Books Shopping organization. Voltron is a key service powering the shopping experience pages and numerous client team pages. As our tech strategy shifts away from Voltron over the next three years, this role will involve working with stakeholders to transition them to other technologies. In the first year, the focus will be on moving high-traffic controllers to alternative tech and reducing Voltron traffic by 45%.* Overseeing production builds, managing tools, and configuring systems to facilitate smooth software product releases and ensure successful deployments.* Working on maintenance-driven coding projects, primarily in Perl, Python, Unix or Shell scripts, web technologies, and Java-based projects.* Providing software deployment support in staging and production environments. This includes: reading and understanding complex application code and making code fixes to resolve support issues.* Owning one or more digital products or components simultaneously.* Collaborate with the international Application engineering teams to hand off or take over active support issues and create a team-specific knowledge base and skill set.* Working collaboratively with Software development teams in resolving tickets that align with the specified service level agreements.An ideal candidate will possess a proactive approach and rapid learning to handle diverse and interconnected tasks that impact success.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/12/2024 09:09 AM

Support Engineer, Device OS

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/16/2024 09:05 AM

Manager II, Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM