DESCRIPTIONAre you an experienced Software Development Manager who wants to be part of an innovative and growing business? Do you want to lead a team that will enhance the Amazon customer experience and have a direct impact on Amazon’s bottom line?MENA Payments within Digital & Emerging Payments Org builds, launches, and manages Amazon branded payment and financial services worldwide. Our offerings are growing rapidly and we are continuously adding new market-leading features and launching new products to enhance the Amazon customer experience. As part of MENA Payments , We enable BNPL payment method for MENA customers by partnering with 3rd party BNPL Partners in the region to allow customers to purchase at Amazon.ae / Amazon.sa .The BNPL team is responsible for creating new services and features that delight customers while also managing and executing the global roadmap Key job responsibilitiesAs a Software Development Manager (SDM) for BNPL team, you would be managing a talented team of engineers building and scaling large scale systems allowing customers Middle East to shop in Amazon . You are expected to be a leader in technology, diving deep into problems you own, demonstrate excellent judgement in decision making, mentoring, and growing talent. You should be able to inspire people, motivate the team, drive the culture of innovation, implement engineering best practices, and deliver results. You will define technical and business strategy that generate a positive experience to customers. You should be an engineering leader in driving Operational Excellence by defining strategies, influencing roadmaps and raising the bar for our customers. As an engineering leader, you would be working directly with BNPL product management and various engineering leaders across Amazon to influence, design and deliver the organizational goals.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Support Engineer III L4

Amazon, Chennai, TN, IN

DESCRIPTIONThe team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key Job Functions Include these... - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setA day in the lifeInclusive Team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON

Quality Assurance Engineer, Ring HW/SW

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience scripting or coding- Experience as QA lead on medium to large sized projects- 4+ years in software/firmware testing and SW/HW integration,- 2+ years of embedded firmware testing experience- Experience in drafting Software and firmware test development and automation for devices Knowledge of databases, SQL, and scripting languages- Experience in building quality tooling, managing infrastructure and be able to communicate effectively with stakeholders- Proficiency in, at least, one programming language such as C++, Java, or PythonDESCRIPTIONRing HW/SW development Org is looking for a Quality Assurance Engineer with a strong background in firmware engineering to raise quality bar in embedded systems application. You will be responsible for the quality of Ring core products including doorbell camera, security camera, and other new products. Ideal candidate would be passionate about building and testing IOT products. They have Passion for embedded software quality assurance, backed by a minimum of 4 years of embedded software test/quality assurance experience. They are responsive, flexible, and able to succeed in a highly ambiguous but collaborative peer environment.Key job responsibilitiesAs a Firmware Test Engineer, you will play a vital role in ensuring the quality and reliability of our firmware that powers Amazon's innovative smart home solutions. You will collaborate closely with firmware developers, hardware engineers, and quality assurance team members to design, execute, and automate test plans, procedures, and test cases specific to Ring smart home devices. You will strategize, develop, and manage quality assurance measures and testing standards for new applications and/or enhancements to existing applications. You will architect, standardized, and execute manual and automated testing methodologies across multiple products/projects that enables high quality deliverables. You will also create detailed test plans and test cases and create quality KPI and take actions to drive the teams to deliver perfect quality products and re-validations.A day in the lifeJoining our team gives you the opportunity to :• Bring your customer obsession to bear on creating world-class experiences. You'll test functionality, APIs/SDK, scaling, performance, and security, for software and services.• Work with great developers, PMs, and other QAEs to automate testing, perform manual testing for end-to-end experiences, and provide the team a clear picture of our product's quality.• Propose improvements to our existing processes and tools in order to improve the team's speed, quality, and efficiency.About the teamRing, since its founding in 2013, has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone - while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you're always home.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with at least one automated test framework like Selenium or Appium- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality- Experience in embedded systems application with devices- Experience Developing and executing comprehensive firmware test plans, test cases, and test procedures for smart home devices- Shows creativity and initiative to improve product coverage and effectiveness- Knowledge of industry standard test automation tools and experience developing product test harnesses- Experience with Android, iOS or other mobile application development or testing- Experience with open source tools and resources- Experience working closely with development and business teams.Salary: . Date posted: 04/02/2024 10:17 PM

Support Engineer, KIX Variable - (72 Approved Plan)

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTIONAmazon Books Team is looking for a talented support engineer who is customer focused and has strong expertise to build enterprise scale analytics datamarts. In this role, you will deliver world class data infrastructure for global books, print and digital.As a Support Engineer working on the analytics platform, you will be implementing and supporting the analytic technologies that give our customers timely, flexible and structured access to their data. You will be challenged with a variety of task like SQL Code, data pipeline design and implementation. You will interact with customers to gather requirements and structure solutions.Interface with business customers, gathering requirements and gaining a deep-dive understanding of services and key datasets.Tuning application and query performance against large, complex data structures. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 04/04/2024 09:35 AM

Software Development Manager, Books Purchase and Payment Experience

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsDESCRIPTIONJoin us as we reinvent the books purchase experience of millions of customer across worldwide.The Amazon Books Purchase and Payments Experience team is looking for an experienced software development manager who is passionate about developing challenging and elegant software solutions, customer-centric products, and building a team and product from scratch. You will be leading a team of engineers who work on tier 1 services, workflows, payments, ordering and AWS Systems . Expect to be challenged!The ideal candidate will have an established background building and managing large scale systems, great communication skills, a proven track record of building best-in-class engineering teams, and the ability to innovate and deliver in a fast paced environment. This person will also be responsible for ensuring various system-level and business-level SLAs are met, while maintaining an unrelenting focus on quality, throughput and innovation. This person will have regular interactions with various internal business-owners, external publishers/institutes to help understand priorities of tasks/projects, handling system issues and managing communication across all stakeholders.Key job responsibilitiesYou are a leader who can prioritize well, communicate clearly, and who has a track record of building cohesive and inclusive teams that deliver results.You also love growing individuals and are invested in the success of each member of your team.You enjoy working in a fast-paced environment, partnering with peers and stakeholders to solve challenging business and technical problems.You have a solid customer focus and advocate for their needs in product development, roadmap prioritization, requirements and design reviews, and in operational support.You have a solid understanding of the software development lifecycle and agile development processes.You pave the way for innovation and know how to think big and invent and simplify. This role requires creative engineering and collaboration with your team.As a technical leader, you understand the technology your team owns, are willing to dive deep in to technical details, and can provide feedback and technical guidance to your team on design and architecture decisions.You collaborate with technical leaders and senior developers across the org to build scalable, distributed systems.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersSalary: . Date posted: 04/06/2024 09:30 AM

Support Engineer III

Amazon, Chennai, TN, IN

DESCRIPTIONThe APub Support Engineering team will provide tier 2&3 services production support and will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- B.E. in Computer Science or a related field.- knowledge of programming, Operating System and Data structures concepts preferred- Comfortable communicating cross-functionally and across management levels in formal and informal settings- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.- Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON- Demonstrated experience in Perl, Python or shell scripts, a sound understanding of web technologies.- Detailed knowledge of the UNIX/Linux operating system and tools- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- Demonstrated skill and passion for problem solving and operational excellence.

Quality Assurance Engineer, Ring HW/SW

Amazon, Chennai, Tennessee

Software Support Engineer

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or a related field.- 2-4 years overall development/technical support experience.- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.DESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. - Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. - Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements - Production Builds, Tools, and Configuration Management for software product releases and successful deployments.This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for tickets filed in Audible - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Software deployment support in staging and production environments. - Develop tools to aid operations and maintenance. - System and Support status reporting. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.- BIG PICTURE: solve problems at their root, stepping back to understand the broader context- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.- QUALITY: You demonstrate appropriate quality and thoroughness.- INTEGRITY: You act with personal integrity at all times.- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/10/2024 09:18 AM

Sr Service Delivery Engineer

Remote Jobs, Chennai, Any

Who we seek:BigID is growing quickly, and we are expanding our Services team and seeking a Senior Professional Services Engineer. The services team plays an important role in the successful setup, integration and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.What you'll do:Work closely with client stakeholders to determine technical requirements for specific business objectives at handPlan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients' specific requirementsEngage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers' environmentsDeliver training for respective technologies at an applicable level of depth and detail for a given audienceWork closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvementsWhat you'll bring:Experience in information technology, with at least 3-4 years in a customer-facing role - preferably involved in product implementation and hands-on technical activities within enterprise corporate environmentsUnderstand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications DevelopmentAdvanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deploymentA proactive approach in understanding internal and customers business challengesProfessional experience in Docker and Kubernetes deployments. Meaningful experience with some DBs, such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2Professional experience with cloud offerings such as AWS, Azure or Google Cloud PlatformExperience with Hadoop (HIVE/Spark)Experience with REST APIProgramming or scripting skills with Java or PythonWhat's in it for you?! Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.* Equity participation - everyone shares in our success* Flexible work arrangements * Medical, Dental, Vision, 401k - that go into effect your first dayOur Values:We look for people who embody our values - Care, Do, Try & Shine.* Care - We care about our customers and each other* Do - We do what it takes to make a positive impact* Try - We try our best and we don't give up* Shine - We shine and make it our mission to always stand out#LI-Remote#LI-AR1 #Salary and compensation No salary data published by company so we estimated salary based on similar jobs related to Docker, Java, Cloud, Senior and Engineer jobs that are similar: $60,000 - $110,000/year#Benefits 401(k)�� Distributed team⏰ Async�� Vision insurance�� Dental insurance�� Medical insurance�� Unlimited vacation�� Paid time off�� 4 day workweek 401k matching�� Company retreats�� Coworking budget�� Learning budget Free gym membership�� Mental wellness budget Home office budget�� Pay in crypto�� Pseudonymous Profit sharing Equity compensation⬜ No whiteboard interview�� No monitoring system�� No politics at work�� We hire old (and young)#LocationChennai, Tamil Nadu, IndiaSalary: . Date posted: 04/20/2024 08:14 AM